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Casa Marina Key West, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040-4768
COVID-19 update: See the added health and safety measures this property is taking.Read more
14 people are viewing this hotel
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Traveler (4485)
Room & Suite (1030)
Dining (143)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Casa Marina Key West, A Waldorf Astoria Resort
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#51 of 51 hotels in Key West
Location
Cleanliness
Service
Value
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Flagler's Ballroom serving breakfast, Sun/Sun Bar & Grill serving lunch, and dinner, RUMba - located in the Lobby and featuring specialty rum cocktails from 11am to 6pm and HMF Sidecar a modern day speakeasy featuring storyteller mixologists serving up great tapas and libations. On-site watersport activities and scooter and bike rentals are also available.
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Room & Suite (1,030)1,030
Full view
Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Wifi
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Outdoor dining area
Poolside bar
Boating
Patio
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
Bath / shower
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
9,028Reviews119Q+A100Room tips
Traveler rating
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Popular mentions
Paramount Luxury Rentals wrote a review Yesterday
1 contribution
I book my room through Orbitz and pay almost $700 per night, when I came to hotel they were a nice and gave me a key to my room. When I got to the room, my key room was not working so I went downstairs to ask what’s going on. They told me unfortunately this room is booked that’s why it doesn’t work! Then they gave me another key, I went to check the room and it was the room at lower rate and without any ocean view and in different tower. I’m attaching pic of the room view that they trying to give me. I went downstairs and tell them I’m sorry but that’s not the room I paid for, ask them to cancel my reservation and refund money and they refused, they said you don’t like I’m free to go and they not gonna refund $700 for the room. I hope this review will see a general manager. Have to call Amex and do a chargeback!
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Date of stay: November 2020Trip type: Traveled on business
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Dr. James O. Davis wrote a review Nov 2
233 contributions60 helpful votes
Hotel's Favorite
The Casa Marina Key West, A Waldorf Astoria Resort is an exceptional hotel, located on Atlantic Ocean. Our family thoroughly enjoyed the hotel: 1) The food was fantastic; 2) The sun and sand were sensational; 3) The team was tremendous. I would also like for you to know that are a few disappointments. We were not permitted to have room service in the hotel. Of course, we were told is the pandemic; but that is not accurate. I travel all the time with hotel offering room service. The suite needs to be updated; as it is looking old. I was grateful to have our family there!
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Date of stay: November 2020
Location
Cleanliness
Service
2 Helpful votes
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Response from Taj Bhandal, General Manager at Casa Marina Key West, A Waldorf Astoria Resort
Responded 3 weeks ago
Dear 10MillionMileTravel, We are overjoyed to learn more about your stay. From our stunning private beach to our historic grandeur, it is our pleasure to provide you with a wonderful resort environment where you can create unforgettable vacation memories. Having said that, we are especially happy to hear that our staff treated you to such kind, friendly, and accommodating service. In the future, we would love to welcome you back so that we might provide you with an even greater stay on the southern edge of this beautiful island. Sincerely, Taj Bhandal Complex Director of Front Office
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Kristen W wrote a review Yesterday
7 contributions
+1
INCREDIBLE, Is just the first word I would use to describe my experience at the Casa Marina. My now Fiance took me here on vacation to plan the most magical, gorgeous, special proposal. Jennifer Robino would be your perfect person to ask for to plan any special event. She was OUTSTANDING. She helped my fiancé plan each detail. I don't believe in princesses or fairytales but in that moment I felt as if I was living in one. She Helped him build the most amazing experience. Jennifer Robino, couldn't have been nicer. She was there with tissues and champagne at just the right times and was immensely helpful. The staff was so attentive, and always making sure we had what we needed. They were professional and polite. The resort views were gorgeous from any direction. We stayed in a beach front room and the sunsets and sunrises were a priceless view. I highly recommend this resort.
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Date of stay: November 2020
Value
Location
Service
Room Tip: best views, outstanding sunset, gorgeous balcony
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NJM wrote a review Yesterday
2 contributions
I couldn't have asked for a better venue or experience to create such a memorable moment. Everything was beyond spectacular. Jennifer Robino the hotel event coordinator was an absolute pleasure and tremendous help in helping me plan such a special proposal. She had so many great ideas and was on top of every detail. She really was instrumental in helping create a scene and moment that took my now Fianceè's breath away. I highly recommend a stay here as it was very romantic, the service of staff overall was exceptional and we enjoyed every second of our stay. Thank you Jennifer so much! We are so happy with everything you did for us and will continue to relive the moment every day. If you are looking to escape somewhere for a celebration or even just a getaway, I highly recommend this resort but more importantly, coordinate your plans with Jennifer! You won't be disappointed at all, you get more than you thought was even possible!
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Date of stay: November 2020
Value
Location
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Maria W wrote a review Yesterday
2 contributions
10 year wedding anniversary. Wasted so much money on this hotel. Way outdated, dirty , stained furniture, dirty pool full of rooster feathers and dirt we wouldn’t even go in the water. Staff was rude and not accommodating at all. I called for 2 months prior to speak to concierge to make plans for our anniversary never could get anyone on the phone or a call back. My massage was cancelled 6 hours before because the employee got Covid, no one tried to even help me find a different spa. 26$ salads and sandwiches by the pool which were horrible. It rained the entire time on the last day a tropical storm hit the roof was leaking we left a 300$ a day room early and no one even asked why we were leaving early or if everything was ok. I called the next day to speak with someone and told the receptionist I was very upset she said I promise I will give your number to the manager personally myself and STILL never called me back. I wish I would have read these other reviews first and I will definitely not ever be going through the travel agent that recommended this hotel again. With all the resort daily fees I’m just curious where they go the hotel is falling apart. Worst trip we had in a long time.
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Date of stay: November 2020Trip type: Traveled with family
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PRICE RANGE
$279 - $688 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa marina, a waldorf astoria hotel key west, waldorf astoria key west, the waldorf astoria collection, casa marina resort key west, casa marina key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
311
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Frequently Asked Questions about Casa Marina Key West, A Waldorf Astoria Resort
Which popular attractions are close to Casa Marina Key West, A Waldorf Astoria Resort?
Nearby attractions include Key West Butterfly and Nature Conservatory (0.4 miles), The Ernest Hemingway Home and Museum (0.7 miles), and Tipsy Rooster Liquor Store & Bar (0.3 miles).
What are some of the property amenities at Casa Marina Key West, A Waldorf Astoria Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Casa Marina Key West, A Waldorf Astoria Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Casa Marina Key West, A Waldorf Astoria Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Casa Marina Key West, A Waldorf Astoria Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Casa Marina Key West, A Waldorf Astoria Resort?
Conveniently located restaurants include Seaside Cafe at the Mansion, Meet Burger USA, and La Grignote.
Are there opportunities to exercise at Casa Marina Key West, A Waldorf Astoria Resort?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Is Casa Marina Key West, A Waldorf Astoria Resort located near the city center?
Yes, it is 0.8 miles away from the center of Key West.
Are any cleaning services offered at Casa Marina Key West, A Waldorf Astoria Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Casa Marina Key West, A Waldorf Astoria Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Casa Marina Key West, A Waldorf Astoria Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.