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Casa Marina Key West, A Waldorf Astoria Resort

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Traveler (3401)
Room & Suite (791)
Pool & Beach (622)
Overview
  • Excellent50%
  • Very good23%
  • Average14%
  • Poor7%
  • Terrible6%
Travelers talk about
“sun sun”(110 reviews)
“frozen towels”(131 reviews)
“beach staff”(150 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
All hotel details
Additional information
Offers from Casa Marina Key West, A Waldorf Astoria Resort
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Rooms
Sep 30Oct 1
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1 room, 2 adults, 0 children
Standard Room
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Reviews (7,903)
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7,166 results
Traveler rating
3,490
1,657
1,004
565
450
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Time of year
LanguageEnglish
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3,490
1,657
1,004
565
450
Show reviews that mention
All reviewssun sunfrozen towelsbeach staffadult poolprivate beachthe jet ski tourself parkingpool serviceocean viewduval streetpalm treeshotel is beautifulmain buildinglouie's backyardsister propertysunset cruisegrounds are beautiful
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1 - 5 of 7,166 reviews
A TripAdvisor Member
11
Reviewed yesterday via mobile

Be careful not to book there!! We booked there a 2 bedroom suite for 3 nights. When we arrived we got a room with a terrible smell of URINE!! and even a staff member admitted that he wouldn't stay there for even one minute and...More

1  Thank A TripAdvisor Member
Response from PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded today

Dear valued guest, Thank you for taking the time to write us a review with your informative feedback. It’s very disappointing to us that our resort did not leave a lasting positive impression on you. It’s also concerning that our service was not up to...More

Hotel's Favorite
Reviewed July 15, 2018

Enjoyed this hotel for the views from our room and the property grounds. The grounds are beautiful. There is a very nice beach, probably the best in Key West. However, the ocean water is not so nice close to the shore. If you are willing...More

1  Thank Laura J
Response from PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded July 18, 2018

Dear Laura J, Thank you for making time to write us a lovely review about your vacation! It’s an absolute pleasure to know you loved the beach, the pools and our staff was able to assist you throughout your stay. We are sorry to hear...More

Reviewed 2 days ago

My wife and I arrived at Casa Marina around 7:30 pm to find our room was not ready. The front desk clerk bought us two drinks, our room was ready about 8pm. The first room they booked us in smelled of mold and a party....More

1  Thank n310psrjm
Response from PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded yesterday

Dear n310psjrm, Thank you for taking the time to leave us with your valuable feedback. We're extremely disappointed to learn about your experience staying with us. We apologize that your room was not ready for you upon your check-in and we were not able to...More

Reviewed 2 days ago

The resort is absolutely gorgeous but the walls are paper thin and everything in the next room can be heard.....everything! Also the roosters crowing at 5:30am and so on are very annoying. Multi million dollar resort and can’t sleep past 6:00am? Overall not a good...More

1  Thank opwan814
Response from PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 2 days ago

Dear opwan814, Thank you for taking the time to detail your experience from your stay with us. While it's a pleasure to know you found our grounds gorgeous, we're disappointed that the rest of your stay didn't measure up. We promise to use all your...More

Reviewed 3 days ago via mobile

I love this hotel location on the water, away from the busyness of Duval. Beautiful pools, nice picturesque grounds, historic buildings. Great accommodations, friendly staff make this a return destination. Enjoy!More

1  Thank Jullie C
Response from PropertyAssociate, General Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 2 days ago

Dear Jullie C, Thank you for your fabulous review! It's a pleasure to hear our staff made you feel at home and that you enjoyed time by our pools. We hope to have you back for another outstanding getaway to Key West soon. Sincerely, David...More

View more reviews
About
Description
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated ...More accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Restaurant
Pool
Beachfront
Fitness Center with Gym / Workout Room
Room Service
Free Internet
Spa
Bar/Lounge
Adult pool
Air Conditioning
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Wheelchair access
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Style
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
311
Price range
$279 - $789 (Based on Average Rates for a Standard Room)
Also Known As
Casa Marina, a Waldorf Astoria Hotel Key West
,
Waldorf Astoria Key West
,
The Waldorf Astoria Collection
,
Casa Marina Resort Key West
,
Casa Marina Key West
Location
United States > Florida > Florida Keys > Key West
Hotel class
Contact Information
Hotel Style
Spa
,
On the Beach
,
Luxury
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Number of rooms
311
Price range
$279 - $789 (Based on Average Rates for a Standard Room)
Also Known As
Casa Marina, a Waldorf Astoria Hotel Key West
,
Waldorf Astoria Key West
,
The Waldorf Astoria Collection
,
Casa Marina Resort Key West
,
Casa Marina Key West
Location
United States > Florida > Florida Keys > Key West
Photos
Traveler (3,401)
Room & Suite (791)
Pool & Beach (622)
Dining (117)
Amenities (26)
Business Center & Event Rooms (9)
Family and Play Areas (5)
Nearby
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Nearby AttractionsSee all 733 attractions in Key West
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Questions & Answers
Ask a question
vnbond
September 16, 2018|
Answer
Response from atlgwm | Reviewed this property |
No charge
1
Vote
mmagda84
September 11, 2018|
Answer
Response from LoriMiller65 | Reviewed this property |
Who asked you to call the hotel?
0
Votes
Novak2011
August 31, 2018|
AnswerShow all 2 answers
Response from LoriMiller65 | Reviewed this property |
Yes!! At the pool and on the beach.
1
Vote
Room Tips
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"Room 272 can't be beat."
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"Save your hard-earned money and go elsewhere."
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