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Casa Marina Key West, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040-4768
COVID-19 update: See the added health and safety measures this property is taking.Read more
34 people are viewing this hotel
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Traveler (4891)
Room & Suite (1105)
Dining (145)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 05/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Casa Marina Key West, A Waldorf Astoria Resort
Updated 05/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#52 of 52 hotels in Key West
Location
Cleanliness
Service
Value
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Flagler's Ballroom serving breakfast, Sun/Sun Bar & Grill serving lunch, and dinner, and HMF Sidecar a cozy, casual bar serving up great small plates and libations, with out patio seating as well. On-site watersport activities and scooter and bike rentals are also available.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Wifi
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Poolside bar
Boating
Water sport equipment rentals
Evening entertainment
Patio
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Umbrella
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Bath / shower
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Family
Languages Spoken
English, Spanish
Hotel links
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Popular mentions
Gatorrx98 wrote a review Yesterday
Jacksonville, Florida1 contribution
Rooms were in poor condition, staff was very indifferent to rude. Honestly the worst Hilton properties stay I’ve ever experienced experienced. Location was fantastic, value for the money was poor. Very disappointing knowing that it is a Waldorf property.
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Review collected in partnership with Waldorf Astoria
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Management Team, Owner at Casa Marina Key West, A Waldorf Astoria Resort
Responded today
Dear Gatorrx98, Thank you for choosing to stay with us during your time in the Key West. We are greatly disappointed at seeing that your getaway fell short of expectations. We apologize for any inconvenience you may have faced with us and thank you for bringing it to our notice. We will take your feedback seriously as we look to maximize guest satisfaction. While we have not earned your recommendation this time, we hope you will allow us to treat you to an improved Casa Marina experience on a future visit. Sincerely, Management Team
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Columbiana Duke wrote a review May 2021
East Palestine, Ohio46 contributions30 helpful votes
Hotel's Favorite
We had a great time with a three night stay at the Casa Marina and in Key West. The nice weather helped a lot of course. The Casa Marina was a very nice place to stay. We found the place clean and comfortable. We were expecting it to be a little "stuffy" but it was not. The staff was friendly and helpful whenever we needed anything. We had the continental breakfast which was very good. The Casa Marina is an historic Hotel, 100 years old. The rooms are simple and functional, not fancy. You do get a robe. They do have large TVs but we didn't use them. Key West is an old historic city and very interesting. It is definitely a tourist city but not particularly clean. There are many good restaurants and shops to visit. There are many sources of transportation available. The weather is sunny, hot and humid. Several changes of clothes is a good idea. One should not expect lots of nice beaches. There is no natural sand, the sand has to be trucked in. The sea weeds are not broken up and collect on the beaches. This in not as attractive for swimming as many other beaches.
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Date of stay: May 2021
Value
Service
Sleep Quality
1 Helpful vote
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Response from Management Team, Owner at Casa Marina Key West, A Waldorf Astoria Resort
Responded May 18, 2021
Dear Biss1100, We are so happy to see your review! It is great to know that you had a five-star experience with us thanks to our meticulous accommodations, anticipatory hospitality, and delectable dining. We are hopeful that you will count on us for another memorable Key West vacation when you visit next. Sincerely, Management Team
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Ryan M wrote a review Aug 3
1 contribution3 helpful votes
Not worth it. “Resort” funny joke. Couldn’t clean our room the entire stay, rooms are dirty, old and nasty. There has been some room service plates with rotting food sitting outside an adjacent room... going on 2+ days now. We arrived at noon... and took them 4 hours to get a room ready. No bathroom by the pools... so what do you think that incentivizes? Food was bad. Bartenders are bad. Service is bad. To sum it up.... this thing is gross and not even close to worth it. Don’t trust the trip advisor reviews. Terrible.
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Date of stay: August 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Management Team, Owner at Casa Marina Key West, A Waldorf Astoria Resort
Responded yesterday
Dear R9319LYryanm, Thank you for taking the time to review your stay. We are deeply disappointed to see that your time with us was anything but exceptional. We pride ourselves on providing high levels of hospitality and luxury and apologize that it was not the case during your visit. We will take your feedback to renew our training practices as we look to maximize guest satisfaction and hope you will return for an improved Waldorf Astoria experience. Sincerely, Management Team
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rfox2021 wrote a review Aug 3
1 contribution3 helpful votes
The view was to die for but we thought we were going too since the room smelled so musty. Was worried that there was mold behind the walls. The bed was wet and we asked for a new mattress and pillows to no avail. Besides that the service was good, not great but the view and location are awesome.
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Review collected in partnership with Waldorf Astoria
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
3 Helpful votes
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Response from Management Team, Owner at Casa Marina Key West, A Waldorf Astoria Resort
Responded yesterday
Dear rfox2021, We are glad to see you enjoyed our scenic and historic location but are disappointed to see that certain aspects of your stay fell short of expectations. You are right to expect meticulously appointed accommodations and we apologize for any inconvenience you might have faced. We hope you will allow us to make up for the shortcomings on a future Casa Marina getaway. Sincerely, Management Team
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Phillytraveler1980 wrote a review Aug 2
Vanderbilt Beach, Florida16 contributions3 helpful votes
We booked a suite at the Hilton Honors rate, we were then charged $500 more a night on the final bill . Also when we arrived they said they would call us when the room was ready but that never happened. We got passed the dirty tub, did not mind the poor mini bar( there was not one), or the lack of in room info and in room dining menu. Gift shop was only open 10-5. However the overcharge was the deal breaker. I spoke with the front desk and was told it was just an over sight. I explained that that's a big oopsie and our neighboring room also had 3 full smelly trash bags in the hall for the whole stay. He told me I should have called the desk to get it removed( It was not our trash). I did not know I was managing his cleaning staff that weekend. He also only gave us about $100 of our $150 room credit as it is supposed to be billed over 3 days not over 2. I carry a Hilton amex and this might be a reason to part ways with this hotel group. 2 stars, and that might be too much.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
2 Helpful votes
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Response from Management Team, Owner at Casa Marina Key West, A Waldorf Astoria Resort
Responded 2 days ago
Dear Phillytraveler1980, It is very disappointing to see that your time with us was anything but exceptional. We pride ourselves in providing luxurious getaways with high standards of service but it is disheartening to see that it was not your impression. We apologize for any shortcomings you may have faced during your time here at Casa Marina. Please be assured that we will take corrective measures immediately to ensure that such uncharacteristic hospitality does not affect guest satisfaction going forward. We hope you will choose to give us a chance to redeem ourselves with an improved Waldorf Astoria experience on another trip to Key West. Sincerely, Management Team
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PRICE RANGE
$279 - $688 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa marina, a waldorf astoria hotel key west, waldorf astoria key west, the waldorf astoria collection, casa marina resort key west, casa marina key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
311
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Frequently Asked Questions about Casa Marina Key West, A Waldorf Astoria Resort
Which popular attractions are close to Casa Marina Key West, A Waldorf Astoria Resort?
Nearby attractions include Key West Butterfly and Nature Conservatory (0.4 miles), The Ernest Hemingway Home and Museum (0.7 miles), and Tipsy Rooster Liquor Store & Bar (0.3 miles).
What are some of the property amenities at Casa Marina Key West, A Waldorf Astoria Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Casa Marina Key West, A Waldorf Astoria Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Casa Marina Key West, A Waldorf Astoria Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Casa Marina Key West, A Waldorf Astoria Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Casa Marina Key West, A Waldorf Astoria Resort?
Conveniently located restaurants include Seaside Cafe at the Mansion, Meet Burger USA, and La Grignote.
Are there opportunities to exercise at Casa Marina Key West, A Waldorf Astoria Resort?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Is Casa Marina Key West, A Waldorf Astoria Resort located near the city center?
Yes, it is 0.8 miles away from the center of Key West.
Are any cleaning services offered at Casa Marina Key West, A Waldorf Astoria Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Casa Marina Key West, A Waldorf Astoria Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Casa Marina Key West, A Waldorf Astoria Resort offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.