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Casa Marina, A Waldorf Astoria Resort

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1500 Reynolds St, Key West, FL 33040
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Casa Marina, A Waldorf Astoria Resort
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6,197 Reviews from our TripAdvisor Community

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Showing 5,627: English reviews
Cleveland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

My husband and I have just returned from Key West and we stayed here for 6 days after having 6 days in Miami. The drive was long but worth doing once we reached the Keys. We upgraded to an Ocean view with balcony and we were allocated a room in the west wing. We were very disappointed with the balcony... More 

Helpful?
Thank Sunlovers2013
A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW via mobile

Kudos to Robin and Jeffrey, impeccable service! Peel and eat shrimp was fabulous and in general the outdoor restaurant was delicious. Don't forget to visit the spa, friendly staff, very pleased with my three treatments! Private beach. Walking distance to Duvall Street. Room was bright and airy, clean, comfortable beds. The cafe staff weren't morning people. I would definitely stay... More 

Helpful?
Thank A TripAdvisor Member
Miami, Florida
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

This is a faux four star hotel. The exterior is beautiful and well maintained with good bar and restaurant service. The interior of the hotel is a disappointment. The elevator was dirty and remained so for our 4 day stay. There was green mildew/mold growing on the the windows in the fitness center. There were children on the equipment and... More 

Helpful?
Thank Jadepearl727
Sao Paulo, SP
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

The Key West atmosphere is preserved at this place, without loosing confort and modernity at the attendance facilities. Its location is perfect to walk or ride to the city center but at the same time is peaceful and quiet.

Helpful?
Thank Alessandra B
Boston, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

When arriving at the hotel, at 330pm, we were informed that our room was not ready because the current guest requested a late check out. )Check in at 400pm) Around 5 they informed us that our room won't be ready until 730 would we like an upgraded room. Sure that will be fine. The door to our room could not... More 

Helpful?
Thank TMGudek
Charlotte, North Carolina
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was very worried about the place based on some of the reviews but we were very pleased. We did upgrade to an ocean view balcony room (room 316) before we got there. The view was absolutely beautiful. The room was more than adequate, I guess it was somewhat on the small side but that wasn't an issue at all.... More 

Helpful?
Thank Stephf54
Jamestown, NC
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

We came down for my birthday and are having a blast. Close enough to walk to the nightlife on Duval but far enough removed to be on a quiet part of the Key. Two pools, one for the adults, one for families. Beach area is as nice as you can find in Key West. Excellent service by the all of... More 

Helpful?
Thank KelvinB397
Atlanta, GA
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My husband and I recently went to Key West for the first time and stayed at the Casa Marina. It was highly recommended to us by friends and as Hilton Honors members we were able to use points for our 4 night stay. The service, rooms, lobby, etc. met our expectations. More on that later. Want to talk about what... More 

Helpful?
1 Thank Clemsonchickie
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Clemsonchickie, Thank you for your very good review. We are so glad you enjoyed the beautiful property and excellent restaurant. We appreciate you mentioning Wes and the staff. We are extremely happy that we could help make your stay special. We will certainly address the issues that you mentioned. The dumpsters were temporary so we could do some spring... More 

Hamilton, New Jersey
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our third time back to the Casa and will definitely be going back. That being said, there were a couple of areas where we definitely noticed a slip in what to us had been our favorite resort. But first I wanted to mention that we ate dinner at Sun Sun, their outdoor restaurant. We always passed on eating... More 

Helpful?
1 Thank David L
Palm Beach Gardens, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

The quality of the room, the atmosphere, and the services provided were not in line with the price paid or the reputation of the hotel. the room was small and the ocean view was non existent. The pool was dirty, and the rules for no children in the adult pool were not followed. The service was adequate, but not to... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank William D
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Beachfront
  • Room Service
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Spa
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Center with Internet Access
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040
Location: United States > Florida > Florida Keys > Key West
Price Range: $293 - $640 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#14 Luxury Hotel in Key West
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