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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,226 Reviews from our TripAdvisor Community

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Showing 5,654: English reviews
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Having stayed in other Waldorf hotels I expected the same level from here but was very disappointed by a lot of things. We had 2 suites the 1 in the main building wasn't bad but the 1 in the new building was poor. The room wasn't well maintained I know it's harder to mantain a property close to the sea... More 

Helpful?
Thank Christopher M
Las Vegas, Nevada
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

Beautiful property. Kay at the pool bar outstanding in her service and her 'locals' recommendations. Good experience overall. Lack of sandy beach a setback. Lack of non touristy outings a set back. Extreme humidity a set back. Aside from all that this is a beautiful high end property. Staff all helpful and cheerful. Several great dinner spots within walking distance,... More 

Helpful?
Thank gambledr
Nutley, New Jersey
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

I was disappointed at my stay at the Casa Marina. The hotel is expensive but since it is a Waldorf you expect to pay more. When we went, they had a special promotion where you stay for three nights and get a fourth free in one of their garden rooms. Their "garden" rooms are off the main hotel and their... More 

Helpful?
Thank mopsy56
London, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

Stayed for three nights which was enough. The room was well proportioned but looked out onto a roof top. Bathroom was tiny in comparison to the rest of the room. Beware of added cost such as daily resort fee and daily parking (which really should come as part of room price) Pool and beach area were lovely. Staff here were... More 

Helpful?
Thank LLGS
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is the best hotel in Key West! A large private beach, a family pool and an adults-only pool, and all of the friendly staff will definitely make your stay perfect. My husband and I stayed in the Flagler building and had a beautiful room with a comfortable king bed and a view of the pool and ocean. The poolside... More 

Helpful?
Thank Matthew P
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Matthew P, Thank you for taking the time to respond regarding your recent stay at the Casa Marina Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to the Casa Marina Resort sometime in the very near future. Thanks Again, More 

Baton Rouge, Louisiana
Level Contributor
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The case marina resort was beautiful and staff was so nice and helpful. The two pools (one for family and one for adults only) were nice with a great view of the ocean. Breakfast ocean views were incredible. We booked our snorkel and also our jet ski tours on site and was picked up from the resort which was very... More 

Helpful?
Thank kduncred
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear kduncred, Thank you for taking the time to respond regarding your recent stay at the Casa Marina Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to the Casa Marina Resort sometime in the very near future. Thanks Again, More 

Sewickley, Pennsylvania
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The resort location and grounds are very nice. I found the hotel staff to be super friendly. Where this property strikes out and falls far short of the Waldorf Astoria standard is with respect to housekeeping. I couldn't happen but to notice all the grime on doors and walls throughout the hallways. Some cracks in the shower tiles and some... More 

Helpful?
Thank Glenn F
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Glenn F, Thank you for your comments. We are very pleased you enjoyed our beautiful setting and friendly service. We have shared your feedback regarding the property with our management team. We will continually strive to enhance the experience of you and other guests for future stays. Sincerely, More 

Omaha, Nebraska
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The old architecture is very nice and it is a great place to stay. The bar, restaurant service personal are great and do going the extra mile to make you feel special. The same counts for beach service from barefoot Billy. The front desk personal is doing okay only the minimum and the room cleaning service is terrible. But the... More 

Review collected in partnership with Waldorf Astoria

Helpful?
Thank Friedhelm O
New Jersey
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Casa Marina, A Waldorf Astoria Resort, located in Key West, Florida, is a superbly designed, constructed, and decorated place… with much less than appropriately matching attention to the clientele. While the lobby and Flagler Bar, and the wading areas and full pools flanking the restaurant terrace, are all beautiful to behold, the staff in all these places are simply... More 

Helpful?
1 Thank WorldCitizenJeff
Steven T, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear WorldCitizenJeff, Thank you for your review. I am very sorry to hear about your disappointment with the resort. We have shared your comments with our management team. Please contact me at steven.tresh@waldorfastoria.com to discuss further. We have also reviewed your comments with our staff and we have not been able to determine how this could have been communicated to... More 

Montgomery, Alabama, United States
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Awesome hotel with beautiful beach areas. Super friendly staff in every area. Definitely would stay again. Hotel had historical feel with modern amenities. Pool side bar had fabulous drinks and fun attentive staff. Concierge desk was ver helpful as well.

Helpful?
Thank Jennifer M
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Business Center with Internet Access
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Location: United States > Florida > Florida Keys > Key West
Price Range: $294 - $644 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#14 Luxury Hotel in Key West
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