Great hotel, superior location, Shor restaurant and Blue Mojito bar are very nice. Staff is very friendly and accommodating. Rooms are very well maintained and decorated nicely. Anything we needed was handled immediately. This place is a gem! Made our time in the Keys great!
Everything you could ask for in the heart of Old Town. Consistent outstanding Hyatt amenities and service. Beautiful water views from your balcony. Lovely little private beach and pool area. Location can't be beat.
This hotel has a great location and a wonderful view. The rooms are a little dated and the window did not have black-out blinds so we woke up early every morning. It turns out we needed to wake up early to claim a seat by the pool because it's pretty small. We had requested early check-in and arrived at 1:30pm. Our room was not available until 4:00pm which was frustrating. The biggest issue we had is a safety issue that they aren't properly addressing. We got trapped in the elevators trying to leave. The elevators are small, cramped and have NO ac or air-flow. As the minutes ticked by waiting on an engineer and manager, this got pretty scary in 90 degree weather with the inside of the elevator even hotter. We were told this happens OFTEN and the elevators shut themselves off when it's windy! I was told they place a note warning of this when it happens but they forgot to and/or thought it wasn't too windy. They are pretty lucky we didn't have a medical emergency from it as it took my 68 year old mother some time to recover after being trapped. They comped us the already ridiculous resort/parking fees to make up for it. I wouldn't recommend this hotel which is unfortunate because I do love Hyatts.…
I’m so happy with our choice to stay here. Was it pricey? Yes. But compared to the other resorts it was actually comparable. If you want to stay in the best location, be prepared to pay. After much research, we decided it was worth the extra money to a) turn in our rental car (saving us hundreds of dollars in rental fees and parking), and b) have the ability to walk to the hot spots and not need a shuttle. We stayed with our 4 adult children (19-26), so it was perfect for them to go off and do something without us and not need to worry about transportation. We booked two separate rooms and they did not put us in the same building, but it didn’t prove to be a problem. The rooms were spacious and very comfortable. The toilet is with the shower so it did take some time management skills to get ready. The Partial ocean view rooms were perfect. The balcony is very small but good enough to step out every morning and enjoy the view. Room 3110 overlooked Simonton Beach and Room 1108 overlooked the hotel pool next door. Honestly we were hardly in our room except to sleep anyway. I was concerned about other posts regarding the AC but let me tell you it worked perfectly. We loved walking into our room after being out in the humidity and getting blasted with cold air. The pool was great, we ended up there every night. It’s a small pool but we didn’t see any kids so it was always just adults with drinks in hand. We ate at the hotel restaurant for breakfast one day. While it was delicious, we felt it was too pricey for breakfast so we didn’t eat there again. Thankfully there was no seaweed smell on our side of the island, we rode bikes to the other side and it was pretty strong. I honestly can’t think of anything I didn’t like about this place. I would stay here again without a doubt. We loved everything about it.…
Beautiful resort. Rooms are large and clean and bed very comfortable. Had partial ocean/pool view from balcony and could see turtles below from balcony. The pool and hot tub were wonderful and it was nice to have a couple drinks by the pool. It was great to have access to an ocean area at this resort to swim (gulf side so no seaweed) since the beaches at Key West had seaweed and a bad smell to them. This resort had none of that. It’s beautiful and location is excellent - walked to Mallory Square for sunset and shopping and Duval Street to restaurants and more shopping. Walked to southernmost point. Complimentary coffee tasted great! Would definitely stay again. I read a review that said the person was scared to even smell the shampoo, conditioner, body wash in the shower or use the mini bar of soap by the sink because there is a $20 charge for each product. That is incorrect info. They supply these products for you to use during your stay - but if people decide to take these large bottles home, they will be charged and rightly so. You do not have to bring your own products as one of the reviews states. I hope we can return to Key West someday to stay here again!…
Stayed here with my wife and 5 year old. It was a great hotel, expensive, but everything is expensive in this place. The hotel has a little area where you can get into the actual ocean or technically gulf. The pool was great, the staff was great and we had a very enjoyable stay able to walk to all of the great restaurants in the area.
Perfect location for access to Duval Street and all that goes along with that. Great little private beach that is not impacted by the seaweed. Hotel Pool area is awesome with great service from the pool bar staff. Great view od the famous sunset off of the hotel pier. In Key West, it is worth spending the money for an upscale hotel with great amenities and location and the Centric has them all!
The hotel has a great location with a perfect view of the setting sun. The restaurant Shor is excellent. The pool is very small and there is no beach access so as a "resort" it was a little disappointing.
This hotel has the best location in key west and it's perfect if you want to see the sunset. Minutes away from lots of places to eat, anywhere from $$$$ to $. The island is not big so if you rent a bike from their gift shop, you will be able to visit most of the places in less than half a day. The main restaurant is right on the beach, and you can enjoy your breakfast next to the water. I suggested breakfast because I visited in June and it's too hot to eat outside for lunch and dinner, for me. Will come back if I visit Key west again.
This place was perfect! Clean rooms, exceptional staff, wonderful views from the balcony. Everyone was so nice and helpful. Especially enjoyed the beachside and poolside service if we wanted to order drinks or food. Always someone there to help make your stay more pleasant! We definitely will be going back!!