We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Gates Hotel | Key West

15 people are viewing this hotel
Check In— / — / —
Check Out— / — / —
Guests1 room, 2 adults, 0 children
Traveler (730)
Room & Suite (144)
Videos (1)
Certificate of Excellence

About

#31 of 51 hotels in Key West
Location
Cleanliness
Service
Value
Certificate of Excellence
The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit. Mixing contemporary design with retro Floridian flair, The Gates Hotel features 100 guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island's casual laid-back vibe.
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Parking
Free internet
Wifi
Paid wifi
Internet
Outdoor pool
Coffee shop
Breakfast available
Poolside bar
Taxi service
Fax / photocopying
Concierge
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
Show more
Room features
Non-smoking rooms
Air conditioning
Housekeeping
Safe
Telephone
Refrigerator
Flatscreen TV
Bath / shower
Iron
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
Show more
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Charming
Languages Spoken
English, Russian, Spanish, German
Hotel links
Visit hotel website
Special Price:15% off room rate
Hotel deals
1,576Reviews
51Q+A
100Room tips
Traveler rating
  • 815
  • 488
  • 155
  • 71
  • 48
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
We are two senior, diabled, citizens. We took Gates up on their offer. Went to the bar have a couple of drinks, We then went to the pool area to cool off, it was over 90 degrees. We both have small service animals. Complete documentation was available. We wer at the pool less than 5 minute thena gates emploee approached us and said we ha to leave. He was a bully, rude, keep saying we were not even guest?? I have never been treated so badly in Key West, I have been here 22 years. I filed a complaint with the ADA, contacted the General manger. ADA replied, general manager never replied, so we contacted legal counsel. Just be aware, there are so many good places to stay in Key West, the Gates is not one of them!
Read more
I will NEVER again stay at The Gates. To be told, upon check-in, that my "room was ready but there is a charge for early check-in" is ludicrous. I travel extenbsively, both nationally and internationally, and I have NEVER ONCE heard of this policy. The young lady at the front desk was rude and arrogant and ultimately deflected to her Manager, who "wasn't in". No Manager on-site? Really? To top it off, when I presented our social services Agency's Tax-Exempt status certificate, I was told the resort fee WOULD be charged -- after other social services Agencies are NOT charged this fee (we all DO talk, you know.) You need to seriously review your Reservations and Check-In training and grotesque guest policy implementation, but I can say this: I will recommend to my colleagues both in the Keys and outside to NEVER stay at your hotel. Inept management and policies will doom you.
Read more
Review collected in partnership with this hotel
Response from Gates_24North, Manager at The Gates Hotel | Key West
Responded 2 days ago
We are very sorry to hear about your experience at our hotel. Please reach out to cvaldez@gateshotelkeywest.com directly to further discuss your reservation issues.
Read more
Traveling to Key West was a bucket list trip for us. The folks at the Gates we're awesome! The facility was great and the shuttle service to and from old town was on point as well. The return trip is in the idea stage now but when we get back down there, we will be staying at the Gates again!
Read more
Response from Gates_24North, Manager at The Gates Hotel | Key West
Responded 2 days ago
We are so happy that your bucket list trip was awesome! We cannot wait for you to come back to visit us again.
Read more
We got a good deal on a room in this place from Priceline. The pool is beautiful and the pool bar is nice with a fun atmosphere. The bartenders and hotel staff were very friendly and helpful. The room itself was nice, quiet, and comfortable. There was an additional resort fee of around $35-40 per day but the hotel did include Free parking & An added bonus was the free shuttle service to Mallory square that ran every half hour until 11pm. With this hotel you have access to a few of the other properties right next door all of which are nice with great pools! A MUST try is the hotels food cart that sits out front. It’s called The Blind Pig (you can order this food from the bar beside the pool or from the cart itself until 10pm) surprisingly one of our favorite Meals of our entire vacation!
Read more
Response from Gates_24North, Manager at The Gates Hotel | Key West
Responded 2 days ago
Thank you for sharing your experience with us! We are so glad that you had a good visit and enjoyed our fun atmosphere. We hope to see you again very soon.
Read more
We visited for three days and were overall very pleased with our stay! There was a free shuttle to the main strip of restaurants, bars and shops that was very convenient and the hotel and room was very clean and spacious. Would stay here again!
Read more
Response from Gates_24North, Manager at The Gates Hotel | Key West
Responded 2 days ago
We are so happy to hear about your great overall stay with us! We are glad you utilized our shuttle that is included in our resort fee. We hope to see you again very soon.
Read more
Previous
PRICE RANGE
$153 - $442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn key west hotel key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
100
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing