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The Gates Hotel Key West

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Traveler (975)
Room & Suite (178)
Videos (6)

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About

#43 of 55 hotels in Key West
Location
3.8
Cleanliness
4.2
Service
4.1
Value
3.6
WELCOME TO PARADISE | The Gates Hotel Key West Designed in a modern, minimalist style, this upscale hotel is just off U.S. 1 and is a half-mile from the Key West Tropical Forest & Botanic Garden.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Highchairs available
Paid private parking on-site
Parking
Wifi
Paid wifi
Pool / beach towels
Swimming pool toys
Outdoor pool
Plunge pool
Shallow end in pool
Fence around pool
Yoga classes
Coffee shop
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Happy hour
Outdoor dining area
Snack bar
Poolside bar
Snorkeling
Bicycle tours
Entertainment staff
Evening entertainment
Patio
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Laundry service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Safe
Telephone
Refrigerator
Flatscreen TV
Bath / shower
Wardrobe / closet
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Modern
Languages Spoken
English, Spanish
Hotel links
Special Price:25% off room rate
4.0
4.0 of 5 bubbles2,144 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Gates Hotel Key West offers a shuttle service, pool, and bar that many guests appreciate, although there's some dissatisfaction regarding the absence of cleaning services and complimentary breakfast. While the hotel's location earns praise for its convenience and access to local attractions, opinions on the rooms are mixed, with some applauding their cleanliness and modernity and others pointing out maintenance and service shortcomings. Travelers enjoy the vibrant atmosphere with live music but are often taken aback by unexpected resort fees, questioning the overall value and upkeep.
Location
Convenient
Atmosphere
Lively
Rooms
Inconsistent
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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2144Reviews64Q+A100Room tips
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Melanie J wrote a review Feb 19
Timberon, New Mexico2 contributions
Very disappointed with this hotel! Pool and bar area are nice but the room leave much to be desired. Housekeeping is awful, floors apparently are never mopped because your feet will turn black if you walk around your room barefoot! Very overpriced for what you receive!!
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GatesHotelGM, General Manager at The Gates Hotel Key West
Responded 1 week ago
935melanieh, it's unfortunate to read about your experience with certain aspects of your stay. We value cleanliness and strive to provide exemplary services, so your feedback is essential for improvement. Our team members put in significant effort to offer high-quality experiences, and it's disappointing to learn that we missed the mark during your visit. However, we're pleased to hear that you appreciated the pool and bar area. We hope to have the opportunity to better meet your expectations in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lapinoloco wrote a review Sep 2022
Geneva, Switzerland179 contributions
+1
Hotel's Favorite
Really nice hotel, big room, big confortable beds, big quiet pool with friends, free downtown transportation every hour. For breakfast, you have the choice between Starbuck or the Blind Pig foodtruck. You can also go to Ihop, great pancakes, about 10mn walk. Try the Outback restaurant for dinner, 10-15mn walk, amazing steaks!
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Date of stay: September 2022Trip type: Traveled with friends
Room Tip: Free parking, lift if room upstairs, good restaurants around for breakfast and dinner, free...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Baran Ustun, Guest Services / Front Office at The Gates Hotel Key West
Responded Oct 1, 2022
Hi Ced D , We are glad to hear you enjoyed your stay with us and appreciate you taking the time to share your comments. Our goal is always to provide warm and friendly customer service to all our guests and it's always nice to hear when we do. Your business is very much appreciated, and we hope to have you stay with us again. Have a fantastic day! 24 North & Gates Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jofitzpatrick68 wrote a review Feb 19
1 contribution
This is a motel at best pool is freezing right by a freeway mikes from Town no restaurants and I was sick so messages hotel app for a staff member to bring water to my room I was ignored The room was clean the staff were nice the cleaners and gardeners work really hard But I have no idea why they charge a resort fee it’s not resort it’s laughable
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Review collected in partnership with this hotel
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GatesHotelGM, General Manager at The Gates Hotel Key West
Responded 1 week ago
Jofitzpatrick68, we appreciate your feedback regarding your recent stay. It's encouraging to hear that cleanliness and our hardworking team members were highlights of your experience. However, we're concerned to learn that other aspects of your visit, such as amenities and location, didn't match your expectations. We take pride in creating a warm, resort-like destination and we appreciate your comments regarding elements that you felt were not up to standard. It's disheartening to hear that your request for assistance via our app wasn't successfully addressed. We strive to deliver prompt and attentive service to all our guests. Your feedback will help us improve these areas. Thank you for your review, and we hope to have the opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Júlia L wrote a review Feb 11
Budapest, Hungary1 contribution
I had an amazing time at the Gates Hotel in Key West. The staff was really and nice helpful. Noemi from the front desk was especially a big help for me. She answered all of my questions with a great detail and helped me how to get around town. She made my stay a lot better.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GatesHotelGM, General Manager at The Gates Hotel Key West
Responded 2 weeks ago
Your words have brought smiles to us at The Gates Hotel Key West. We're thrilled to hear you had an incredible stay. It's fantastic to learn about Noemi's exceptional assistance, she is indeed a valued member of our team. We take pride in the personalized attention our colleagues provide our guests. We look forward to hosting you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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doug359 wrote a review Jan 2024
1 contribution
Mattress was sagging badly. No charging station for devices. No iron. No ironing board. Climate control did not work properly. Roosters began crowing at 2:00 a.m., not much can be done but the hotel is not quiet as a result of the roosters.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from GatesHotelGM, General Manager at The Gates Hotel Key West
Responded 4 weeks ago
Doug359, we're genuinely sorry to hear about the discomfort you encountered during your stay. Our primary aim is to ensure our guests feel comfortable and relaxed, including providing appropriate bedding and ensuring access to essentials such as an iron and ironing board. We are committed to ensuring all room features, including the climate control, are functioning optimally. The presence of local fauna is something inherent to the area and can sometimes contribute to ambient noise. We sincerely appreciate your feedback and will look into addressing these matters promptly. We hope for a chance to offer you a much-improved experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Curiosity45813902571 wrote a review Jan 2024
1 contribution
We stayed for three nights at the Gates and by the second day noticed that we had bed bug bites. We did not bring this to the attention of the front line staff as we knew that they would be unable to help . Upon arriving back to Canada, I had contacted the general manager regarding this issue and to date have not heard back. Not only did we all go home very uncomfortable the Gates Hotel did not care enough to get back to myself to address this problem. We also found the rooms not clean and the cleaning staff were not friendly. I would not recommend this hotel at all.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Baran Ustun, Guest Services / Front Office at The Gates Hotel Key West
Responded 1 week ago
It's disappointing to hear about the experience you had. We are taking these issues very seriously. As we discussed, your room has been inspected by professional company and reports have been shared with you. If you have any questions or concerns please do not hesitate to contact with us directly. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vinny C wrote a review Jan 2024
2 contributions
The facility is clean and updated. Bar staff were great - had some good times. Front desk staff were kind and helpful too. The shuttle provided was a nice perk too to get down to Duval st. The only downsides were cleaning staff is kind of loud in the morning and the pictures of the rooms and hotel were a little deceiving. Overall a good experience though.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The pool was a bit chilly in January.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GatesHotelGM, General Manager at The Gates Hotel Key West
Responded 4 weeks ago
Vinny, it's lovely to hear about your positive interactions with our team members at The Gates Hotel Key West. We're delighted that you found our shuttle service to Duval Street to be a bonus. We're aware of your feedback regarding the morning noise and perceived discrepancies in room and hotel representations. We are always working towards enhancing our guests' experiences and we take your feedback seriously. It's great that overall, you had a good experience with us. We can't wait to welcome you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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uzdkrz wrote a review Jan 2024
Edmonton, Canada1 contribution
upon our arrival our rooms were not what we paid for, after complaining with the desk we were finally given what we paid for but the rooms were not ready. we had our toilet and bathtub backup on the second day and had to wait for the plumber, and to top things off both of our rooms had bed bugs.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from GatesHotelGM, General Manager at The Gates Hotel Key West
Responded 4 weeks ago
We appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Please reach out to us directly so we can further assist with your experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pauline K wrote a review Jan 2024
1 contribution
Terrible service! Manager would not return calls. Would not honor 35% discount. The front staff could not confirm the rate at check in. It changed a number of times. They over changed me at check in. Added $100 damage deposit on top of that. Then tried to fraudulently charged my credit card 5 more times after I checked out. This place is no more than an over priced motel. The housekeeping service was none existed. One time in 5 days.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GatesHotelGM, General Manager at The Gates Hotel Key West
Responded Jan 23, 2024
599paulinek, we appreciate your feedback. It's unfortunate to hear about your experience with our customer service and billing concerns. We hold our management to the highest standards and aim to ensure our pricing is transparent. The experience you’ve described seems unusual and not indicative of our service norms. We are equally perturbed to learn about your observations on room service. We strive to maintain an efficient and regular cleaning schedule. We'll be sure to investigate this situation further. We view every remark as an opportunity for improvement. We hope there will be a chance to deliver a more fulfilling experience if you choose to stay with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vrao841942 wrote a review Jan 2024
1 contribution
Beautiful hotel, spacious rooms, plenty parking, awesome poolside and very warm and genuinely nice staff. Wr had food from the food truck and it was delicious. Bar is very convenient and Starbucks is at stones throw.
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Review collected in partnership with this hotel
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from GatesHotelGM, General Manager at The Gates Hotel Key West
Responded Jan 13, 2024
vrao841942, it's wonderful to read your glowing remarks about The Gates Hotel Key West. We're delighted to know you appreciated the expansive accommodations, ample parking and inviting pool area. It's thrilling to learn that you found our team members genuinely kind. We're also pleased that you had a chance to enjoy the convenient bar and a meal from the food truck. Thank you for recognizing the close proximity to Starbucks as well. We aspire to offer a top-notch experience for all our guests and your feedback is quite encouraging. Hoping to welcome you back soon for more yummy food and memorable moments by the pool.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$280 - $490 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn key west hotel key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
100
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE GATES HOTEL KEY WEST $178 ($̶2̶6̶6̶) - Updated 2024 Prices & Reviews - FL

Frequently Asked Questions about The Gates Hotel Key West
Which popular attractions are close to The Gates Hotel Key West?
Nearby attractions include Southernmost Escape Key West (0.1 miles), Key West Tropical Forest and Botanical Garden (0.5 miles), and Sheriff's Animal Farm (0.5 miles).
What are some of the property amenities at The Gates Hotel Key West?
Some of the more popular amenities offered include free wifi, a pool, and a lounge.
Which room amenities are available at The Gates Hotel Key West?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Gates Hotel Key West?
Guests can enjoy a lounge, a poolside bar, and breakfast during their stay.
Is parking available at The Gates Hotel Key West?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Gates Hotel Key West?
Conveniently located restaurants include Tavern N Town, Hurricane Hole Restaurant & Marina, and Jimmy's Ocean Blue Tiki Bar.
Are there opportunities to exercise at The Gates Hotel Key West?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Are pets allowed at The Gates Hotel Key West?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Gates Hotel Key West?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Gates Hotel Key West?
Many travelers enjoy visiting Truman Little White House (3.5 miles), Key West Garden Club (2.5 miles), and West Martello Tower (2.6 miles).
Is The Gates Hotel Key West accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.