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The Gates Hotel | Key West

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#25 of 48 Hotels in Key West
Certificate of Excellence
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The Gates Hotel | Key West
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631 Reviews from our TripAdvisor Community

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Showing 447: English reviews
Parkersburg, West Virginia
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The place was immaculate. They did not misrepresent anything. What you see is what you get. We don't like to be bothered, and we weren't. When we needed something, a maid was always around to get us what we needed. Bartender was great too. Free shuttle was on time, and handy. No bogus charges on our card. Two things to... More 

Helpful?
Thank sandy4409
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

sandy4409 We are so happy that you had a immaculate stay with us! We are so glad that you enjoyed all of our amenities and appreciate your feedback you provided. We hope to see you again soon! More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

Spacious and contemporary room. Totally new hotel and very well decorated. Good value for a short stay. Pool is medium size and nice. Limited food options but plenty of restaurants in Key West. Not a resort type but a nice hotel. Friendly check in and concierge. Good happy hour prices.

Helpful?
Thank Johanna S
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

Johanna S We are so happy to hear your feedback about your stay and how spacious the rooms were and how much you enjoyed our modern décor. We are also happy to hear ho friendly the staff was and do hope that you stay with us again. More 

boca raton
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

What a lovely place Nice updated rooms Clean Friendly and helpful staff GREAT ambiance, live music nightly by the pool They have a free shuttle to Duval street Close to everything 10min drive to town (in traffic) No restaurant on premise but they have a gourmet food truck with a FEW items but nothing kid friendly. The price is right,... More 

Helpful?
Thank ca2jarman
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

ca2jarman We are so glad that you had a lovely place to stay and how great the staff was! We appreciate your feedback about our food truck, The Blind Pig, and we will be looking into these as we are always enhancing our hotel. More 

Level Contributor
8 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

Really nicely decorated, clean & spacious rooms. Staff are super friendly in the bar & front desk if you want to arrange tours or need any info etc... Slightly away from the Main Street where bars & restaurants are but you can catch a shuttle bus into town which goes quite frequently.

Helpful?
Thank Sharon Q
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

Sharon Q We are so glad that you had a lovely stay with us and that you enjoyed our modern décor! We are also so happy to hear that the staff was so helpful during your stay. We hope to see you again soon! More 

Level Contributor
13 reviews
4 of 5 stars Reviewed 6 days ago NEW

We specifically chose The Gate I Hotel because they are dog friendly and you can leave your pet unattended in the room. Jake is a 13-year-old miniature poodle who mostly sleeps. We loved the decor of the room. The bed was wonderful. Because we had been misinformed, we did not bring a dog bed but took a cushion off the... More 

Helpful?
Thank Gail C
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

Gail C We appreciate your feedback about your stay and we apologize that there were noise concerns with your dog while out and that a complaint was made. If you would like, I would like to gather more information on who you spoke to if you can please reach out directly to spilat@gateshotelkeywest.com would great appreciate it. More 

Miami, Florida
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

I arrived early to the Hotel and the front desk agent allowed me to C/I with no extra fee. He was very attentive and polite. The rooms were pretty good. Didn't have an issue. The location is far away from downtown key west but they offer a free shuttle there running until very late. The concierge service is really good... More 

Helpful?
Thank joseaconsuegra
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

joseaconsuegra We are so glad that you had a perfect stay with us and how much help the associates were during your stay and with booking your adventures around the island. We do hope that you stay with us again your next trip to the keys! More 

New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

Great hotel, looks like it was a motel that has been refurbished. Very pleasantly surprised at the size of the rooms and how well they were furnished. Rooms are very large. Called the hotel a few times before arriving and never got through on phone, this concerned me, but was very happy when we arrived. The pool and bar are... More 

Helpful?
Thank bm469
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

bm469 We are happy to hear you had a great stay with us in Key West. Please visit us again soon! More 

Miami, Florida
Level Contributor
111 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is part of several sister properties. I had several problems. First. The website is as nice as deceiving, because the property is far from what it looks like in the pictures. It is much better on the pictures than in real life. Second. Even though the people was very kind on the phone at the time of reservation,... More 

Helpful?
Thank JorgeBrugo
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

JorgeBrugo We appreciate your feedback that you provided as we are always looking at ways to enhance our hotel. We will be looking into the issues that you provided and if thee is anything further you would like to discuss, please reach out to spilat@gateshotelkeywest.com. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The new 'boutique' style hotel was a great find for me and my family. Fresh, new, clean and courteous staff was absolutely delightful. A must stay to add to your listing! Thanks hotel Gates awesome enterprise

Helpful?
2 Thank Tulipspy
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

inny123 We are so glad that you had a awesome stay! Come back anytime! More 

Tshwane, South Africa
Level Contributor
132 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

First off, I think it's disgraceful to have an image of another hotel as the main image for the Gates Hotel on TripAdvisor. The pool is from the Gates but the building behind is another hotel, albeit a sister hotel. It's a separate multistory establishment. This is clearly false advertising. The Gates is a two story renovated motel with no... More 

Helpful?
1 Thank finny123
Sara P, Front Office Manager at The Gates Hotel | Key West, responded to this review

inny123 We appreciate your feedback about your stay as we are always looking at ways to enhance our hotel. We do have our sister property next door where we allow our guests to take advantage of having access to 2 pools while staying with us. We are glad that we were able to compensate you for your issues. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island's colorful history and creative spirit. Mixing contemporary design with retro Floridian flair, The Gates Hotel features 100 guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island's casual laid-back vibe. ... more   less 

Additional Information about The Gates Hotel | Key West

Address: 3824 N. Roosevelt Blvd., Key West, FL 33040-4535
Location: United States > Florida > Florida Keys > Key West
Price Range: $190 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Gates Hotel | Key West 4*
Number of rooms: 100
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Also Known As:
Quality Inn Key West Hotel Key West
Hotel Style:
#11 Luxury Hotel in Key West
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