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Sheraton Suites Key West

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Guests1 room, 2 adults, 0 children
Traveler (1155)
Panoramas (14)
Videos (4)
Certificate of Excellence


#37 of 51 hotels in Key West
Certificate of Excellence
Located in the heart of Key West, Florida and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites Key West.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Conference facilities
Free internet
Public wifi
Outdoor pool
Heated pool
Breakfast available
Breakfast buffet
Poolside bar
Free shuttle or taxi services
Airport transportation
Banquet room
Meeting rooms
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Family rooms
Private beach
Private balcony
Room service
Flatscreen TV
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Good to know
Ocean View
Hotel links
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Full view
44Car recommended
Grade: 44 out of 100
16Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
100Room tips
Traveler rating
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Popular mentions
I would like to thank U very much for the beutiful time in your hotel. I wasn't in your hotel with my friends, because, I got sick before our trip. They spent 3 nights in hotel. They told me that ::"The willing personal and approach , particularly up Franco's staff - very friendly and helpful server all the time". I spotted them. We travel often, but they said it was what your fat is perfectly interested in. Thank you very much, for them, because I recommended U. We will be back again , but with me too! Thanks
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Came here with family & friends. Hotel is ok. Shuttle to downtown is a nice thing. Pool is nice. Unfortunately the ocean had a ton of smelly seaweed so we didn’t use any of the water sports offered. Someone’s room service food sat in our hall for the 4 days & 3 nights we were here. They must have vacuumed around it. Not acceptable.
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I’ll start with the good stuff. The staff are very friendly and attentive; beds were great that made for truly wonderful nights of sleep; rooms were very clean with great AC, mini-fridge, sink, and microwave; nice pool with a bonus waterfall feature and outdoor bar; right across the street from ocean and the beach with kayakes, paddleboards, and hobi boats included; rooms about half-price from similar properties located closer to Duval St.; free shuttle to the harbor downtown with drop-off/pick-up just two blocks from Duval St. However, the downsides were enough to not want to go back. The open-air walkways gave the property a bit of a motel feel; no utensils in the room despite all the amenities; while watersports were free, the basics were silly - $15 per beach chair and $15 per umbrella. I would’ve rather had those for free and paid for the watersports. The beach is okay, but there’s better snorkeling (if you have your own gear) at Zachary Taylor State Park; and the shuttle runs a little more on “island time” with the schedule being less firm and more of a suggestion that caused us more stress than joy to the point that we took an equal number of Ubers (generally $14.50 one-way) as we did Shuttles to and from downtown. These little things just took away from what could otherwise be a pretty great stay - switch the beach costs; put utensils in the room; and get the shuttle running like reliable clockwork and you have something pretty great! Until then, I’d say this is an okay base for a first trip to Key West where you probably get what you pay for, which is a clean room and nice staff near an okay beach just an inconsistent shuttle ride from downtown – all for a reasonable price.
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I live in Key West, so I've never actually stayed at the Sheraton; my friends and I just love the restaurant. Atmosphere, tasty beverages, awesome food and service? It's the whole package. Everyone is great, but we always ask for Franko. We're all picky eaters, and the first time he served us, he was so nice and patient and made sure our orders were perfect. So if you're visiting or you live here, stop in for a bite.
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Our visit was a spur of the moment and we wanted to stay close as possible to Duval street without paying a fortune. We decided on Sheraton as they offered free parking and shuttle service to all the restaurants and Duval Street (2.2 miles). Was a bit disappointed in the pool amenities however, our room was comfortable. I would like to give a special shout out to the staff, Edward (Ed) Shuttle Support, Ramona (Front Desk), Kyley and Tereon (Dining Services). Entire team was helpful in their recommendations on where to go and what to do in town! Outstanding Customer Service, we Thank you!
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Response from TonyMendez2019, Front Office Manager at Sheraton Suites Key West
Responded yesterday
SweetKeKS, Thank you for sharing your review with us. We will share your kind words with our staff. We hope that when your travels bring you back to the island, you will be spending your time with us.
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$216 - $718 (Based on Average Rates for a Standard Room)
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United StatesFloridaFlorida KeysKey West
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