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Pier House Resort & Spa

2,440 reviews
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Traveler (1284)
Room & Suite (477)
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Overview
  • Excellent66%
  • Very good22%
  • Average6%
  • Poor3%
  • Terrible3%
Travelers talk about
“beach bar”(192 reviews)
“private beach”(295 reviews)
“chart room bar”(72 reviews)
Free Wifi
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Offers from Pier House Resort & Spa
Offers & Announcements: Save 12% Off
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Rooms
Mar 5Mar 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,440)Write a Review
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Show reviews that mention
All reviewsbeach barprivate beachchart room barlanai roomdockside suitemallory squareend of duval streetturtle pondperfect locationgarden viewlarge balconybars and restaurantswatch the sunsetgreat resortocean keytrip to key westwalking distance to everything
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691 - 695 of 2,304 reviews
Reviewed October 20, 2015 via mobile

I did all the research for anyone even thinking about choosing another hotel. Don't bother looking any further, this is the place you want to be. Where do I begin, every employee that I encountered during my stay was helpful, kind and courteous. The location...More

Thank rushte
Response from Joe D, General Manager at Pier House Resort & SpaResponded October 21, 2015

Rusthe I am happy that the Pier House Resort and Spa is your new vacation home in Key West. My team prides itself on customer service. The Pier House was just awarded one of the top 25 resorts in the Untited States by Travel and...More

Reviewed October 20, 2015

The location of this resort can not be beat! We walked everywhere. The room was beautiful and the view from the balcony was stunning. The staff was extremely friendly and helpful. I highly recommend staying here.

Thank VLWORTHY
Response from Joe D, General Manager at Pier House Resort & SpaResponded October 21, 2015

Thank you for staying at the Pier House Resort and Sap and I am glad that we met your expectations. I hope to see you soon at the resort in Key West. Regards, Joe Dantoni

Reviewed October 20, 2015 via mobile

Easy to get to... Park your car and walk, bike or take the tram. Very clean and spacious rooms. Small maintenance issue that was resolved immediately. Great location at the end of Duval Street, with 2 access to 2 other properties. Services available were great.....More

Thank Sallye1
Response from Joe D, General Manager at Pier House Resort & SpaResponded October 21, 2015

Sally thank you for your review and for staying at the Pier House. I am glad you enjoyed your stay and I hope on your next visit you take the opportunity to visit our newly renovated spa. If you need a couples treatment, we can...More

Reviewed October 15, 2015

Staying at this resort made the Key West experience amazing! The greeting from the guy out front was awesome! The staff is very friendly. The restaurant and bars were very convenient. Food was awesome! Bartenders super friendly and knowledgeable of drinks. Great live music. Beach...More

1  Thank Lou M
Response from Joe D, General Manager at Pier House Resort & SpaResponded October 17, 2015

Lou thank you for staying at the Pier House Resort and Spa and I am glad that we exceeded your expectations. On your next visit please call our in house reservations team to book your reservations as they will ensure that you receive the best...More

Reviewed October 14, 2015

The room was just amazing and the beach is great. Literally their photos don't do this relaxing hideaway, steps away from the insanity of sunsets in Mallory Square, any justice. I would totally return to this hotel! The size of our suite was GINORMOUS. Drinkjs...More

1  Thank deepage
Response from Joe D, General Manager at Pier House Resort & SpaResponded October 17, 2015

Thank you for your survey and I am glad you have found your new home away from home, The Pier Hosue. The team at Pier House prides itself in customer service and are rated within the top 25% for Independent Hotels for service. Please share...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Spa
Bar/Lounge
Hotel Amenities
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$335 - $629 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#4 Spa Hotel in Key West
#7 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$335 - $629 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#4 Spa Hotel in Key West
#7 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (1284)
Room & Suite (477)
Pool & Beach (228)
Dining (84)
Amenities (12)
Family and Play Areas (2)
Business Center & Event Rooms (1)
Questions & Answers
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garyl820
February 11, 2018|
Answer
Response from Brian M | Reviewed this property |
Nope. but I've never seen it full anyway. Great service there all day. Key West really doesn't have much for beaches.
1
Vote
LisaRz
February 10, 2018|
AnswerShow all 4 answers
Response from Amanda G | Reviewed this property |
Blue Heaven
1
Vote
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12345631
Room Tips
"804 has to be the best suite on the Key. Sunsets, Sunset Key, Cruise Ships, sailboats!"
Read review
"Choose ocean front as balcony and view is spectacular"
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"Get something internal to the property, not facing the street."
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"No elevator for the second floor in the Spa wing."
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