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Pier House Resort & Spa

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#14 of 50 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
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2,163 Reviews from our TripAdvisor Community

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Showing 2,038: English reviews
Waldwick, New Jersey
Reviewed 2 days ago NEW

My husband and I just spent 4 wonderful days in Key West. The Pier House was the perfect hotel for us! The location to Mallory Square, shopping, restaurants, and the beautiful sunsets was spot on! We had no need for our car until we left!. I highly recommend our suite, Atrium Building Room 293. Not only does it have 2...

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Helpful?
Thank Roberta M
Fishkill
Reviewed 4 days ago NEW

I was actually a little hesitant to stay here because I didn't think it was going to be so good looking at the website. This must be the only hotel in creation that the reality is actually better than their website. I was going to give it a '4' instead of a '5' but there are a couple of things...

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1Thank mayflower57
North Carolina
Reviewed 5 days ago NEW

Highly recommend ocean view room. Room a bit small, tiled floors, no bath tub. One Duval for dinner was nice, ate there for dinner both nights we stayed. We felt our waiter was a bit forward. Martina who served at the pool and beachside restaurant was outstanding and very professional. Highly recommend she further her career in the hospitality industry....

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Thank saradeer
Weston, Connecticut
Reviewed 5 days ago NEW

Hotel was well located, easy walk to shopping, eating, entertainment...especially the sunsets at Mallory Square. Breakfast everyday at the hotel was wonderful! massive amount of food for very reasonable price. Staff was always kind and helpful. Room was clean and comfortable...only drawback, and not insignificant in m =y opinion, was the fact that no bathrobe was provided. Doesn't sound like...

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Thank Catherine B
Reviewed 1 week ago NEWvia mobile

Decided to get away for a few days to enjoy my birthday in an AWESOME place doing things I love. I treated myself to an Ocean view room and was so loving that I did! Arrived from the airport early and the front desk took good care to arrange for an early check in and held my bag as I...

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Thank Em M
Pass Christian, Mississippi
Reviewed 1 week ago

Property seems a bit over priced. We were not guests there, so our visit was primarily to visit the Chart Room. A tiny rustic bar with an interesting history. Once part of a hotel on the beach that was a favorite watering hole for the old time movers and shakers of Key West. Evidently there was a clause in the...

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Thank DustyWilliams
Waterford, Virginia
Reviewed 1 week ago

Spent a tidy sum for Christmas week. Booked 2 rooms--a 1 bedroom suite as well as a double room for us and our two adult children. Our children's room had no hot water for two nights and the shower head shook so badly that they couldn't use it at all before they were relocated to a new room. A rather...

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4Thank LilylovesPeonies
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for taking the time to bring your issues to my attention. Please call me directly so that I can discuss your stay further. I look forward to your call. Regards, Joe

New York City, New York
Reviewed 2 weeks ago

excellent hotel room was great service at front desk to pool and bar and restaurant was excellent pool was great grounds was pretty chart room bar was fun definitely would stay here again was there 2 nights

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Thank mrurich
Reviewed 2 weeks ago

We rented the one bedroom suite for $797 plus tax for 5 nights. Our balcony view was the parking lot. Our balcony was just above the air conditioner for the lobby- very noisy! I asked the front desk and they said all the suites in our category had that view. I spoke to the manager about the view-she was indifferent....

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4Thank Joan M
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Joan thank you for taking the time to reach out and for your feedback. I would like to hear more about your service issues. Please call me directly to discuss your stay further. What you experienced was the exception and not the norm. I look forward to your call. Regards, Joe

Hillsborough, North Carolina
Reviewed 2 weeks ago

This was our second stay at Pier House and all of our expectations were exceeded. The staff was friendly and attentive. The room was exactly as described and was very clean. The hotel concierge was accommodating and fulfilled our every need. The hotel is located at the "top" of Duval St - the center of tourist activity in Key West,...

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Thank Psylvestre
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Location: United States > Florida > Florida Keys > Key West
Price Range: $330 - $585 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
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Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travelers have asked, with answers from Pier House Resort & Spa staff and other travelers.
65 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Dockside room for water view or you can just eat or sit outside on the veranda in the back just as easily.”
 of 5 bubbles mayflower57, 4 days ago | Read review
“Chart Room Bar”
 of 5 bubbles DustyWilliams, 1 week ago | Read review
“facing garden”
 of 5 bubbles mrurich, 2 weeks ago | Read review
“Make sure you know the view so you don't pay $800 plus tax for a view of the tops of the. Cars and the driveway.”
 of 5 bubbles , 2 weeks ago | Read review
“I would stay away from rooms on the "sunset" side -- there is currently a pier project going on at the end of Duval Street.”
 of 5 bubbles 810cherylp, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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