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All reviewsbeach barprivate beachchart room barlanai roomdockside suitemallory squareend of duval streetturtle pondperfect locationgarden viewlarge balconybars and restaurantswatch the sunsetgreat resortocean keytrip to key westwalking distance to everything
Having been to Key West before, I decided to try out a non-chain hotel on this trip and man...I was NOT disappointed. From the first employee of this amazing little gem we encountered to the last, it was clear that customer service was king here!...More
Pier House met our expectations and more. From the bell hop to room service we felt welcome. It is an awesome location and the spa was a real treat. Kim is amazing and told us great places to go and see. We have friends heading...More
3 Thank Tee1up316
Response from Joe D, General Manager at Pier House Resort & SpaResponded August 17, 2017
Thank you for choosing the Pier House Resort and Spa for your vacation getaway. I am glad you took the opportunity to stay at our Dockside suites. The rooms sit right on the Gulf and guest love watching the ships pass by all day. Our...More
Most of the guests (like us) seemed to come from the North during the "Bomb Cyclone" in early January. And while Key West was slightly cooler than usual the location of the Pier House pool made our vacation just perfect. Sheltered from the breeze and...More
Loved the location, room, etc. But a situation at checkout could have been prevented at checkin when I questioned my perception of a potential problem with the reservation. (Issue was corrected the next day by the travel agent.) Made the minor irritations experienced during the...More
We only went to the bar, and did not realize we were being treated to sunset on the pier. The way Key West is laid out, we did not find this gem until our 4th trip. Pricey, but the atmosphere was worth it.