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Pier House Resort & Spa

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#12 of 48 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
Pier House Resort & Spa
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2,038 Reviews from our TripAdvisor Community

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Showing 1,918: English reviews
Lancaster, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

We had our wedding reception on the deck of the Harbourview Cafe on August 6, 2016. It was absolutely beautiful with stunning views. The food was delicious and the staff was very attentive and caring. They truly went above and beyond when decorating our tables beforehand, then catering our exquisite dinner. So beautiful and romantic. Perfect location. We couldn't have... More 

Helpful?
1 Thank 1Cassidy2016
Texas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
HOTEL’S FAVORITE REVIEW
5 of 5 stars Reviewed July 3, 2016

We enjoyed a wonderful two night stay in an Ocean View King room. Hotel prices in Key West are expensive, but since an ocean view was important to us we felt our room was worth the expense. We enjoyed wonderful sunsets from our balcony without the crowds of Mallory Square which was practically next door. The location on Duval was... More 

Helpful?
3 Thank camTexas
About Hotel's Favorite Review
The Hotel’s Favorite Review is a recent traveler review pinned as a favorite by this property’s owner or manager.
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Great place to visit. The view is wonderful from the room. Great location. The chart room bar us a great end of the night stop. The bartender there named John set the tone for our trip very friendly. Negative is no on site ATM or self service laundry room.

Helpful?
Thank Michelle A
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Michaelle, THank you for staying at the Pier House and I am glad that you enjoyed your time at the resort as well as our iconic bar, Chart Room. We do provide same day service laundry but not a self service center. I hope to see you soon. Regards, Joe More 

2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Went to the restaurant to try out their food cause we're looking a place by the harbor before our water activity, couple of my friends suggested they serve really good food and worth the price. Food is great, But our server made it very unforgettable experience. Akshay's very attentive to our needs, very approachable and nice. He gave us suggestion... More 

Helpful?
Thank Jocelle J
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Jocelle thank you for taking the time to fill out a survey and I am glad you enjoyed your time at the Pier House. As you mentioned, we have some of the best tasting food in Key West with one of the best Chef's. She is always presenting entrees that appeal to all palates. Please share with your friends and... More 

Philadelphia, Pennsylvania
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Pier House is like Fantasy Island, with the tropical gardens, the beach, the pool and the views. Check in was no problem at all. Roman is the man. He doesn't let you carry anything, he put all our bags in our room, even our beer. I can't say enough about Sergei, (I'm sorry I forget the other guy's name... More 

Helpful?
Thank Kevin S
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Kevin thank you for choosing the Pier House Resort and Spa as your vacation spot in Key West. I am happy that you took advanatage of our many amenities and as you know we do not charge a resort fee. On your next visit, please take an opportunity to try our spa. It is the only full service spa in... More 

Level Contributor
18 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Beautifully positioned to enjoy the amazing sunsets, it has a well-looked after beach and an area roped off for swimming, protected from the bay traffic. Lovely pool, too, with plenty of beds and resident iguanas! Our rooms looked out over the ocean and had wonderfully comfortable beds. Our only criticism was the overly loud aircon units, which need updating! We... More 

Helpful?
Thank Jane P
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Jane thank you for staying at the Pier House and the feedback on your AC unit. I will have the team look into this. i am glad you enjoyed our amazing facility and the time at our beach. Please share with your friends and I look forward to seeing you soon. Regards, Joe More 

Laurens, South Carolina
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was truly a wonderful surprise when we walked into our Dockside Suite! Wonderful views and nightly sunsets. Convenient to everything. The staff was very friendly and extremely accommodating. The room was clean and spacious and having the refrigerator was a plus for keeping drinks and snacks while we enjoyed our balcony every evening.

Helpful?
Thank SCtraveler369
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for choosing the Pier House for your vacation spot and I am glad you enjoyed our Docjside suites. Many of our guest enjoy the infinity balconys that sit right on the water. When booking your next trip, I encourage all of my guest to call our in house reservations team when making their reservation. They will ensure that... More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Pier House for our honeymoon. The staff was wonderful with every experience we had. The private beach is nice, and the staff at the beach was beyond helpful. They definitely made us feel special. The free shuttle down Duval Street was nice, but we only used it once. Walking down the street was enjoyable. The room... More 

Helpful?
Thank Billie H
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Billie thank you for taking the time to write a survey and for staying at the Pier House. When booking your next trip, please call our in house reservations team. They will make sure that you receive the correct room with the best rate. You will need to book early as we sell out quickly as we have over a... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed for three nights with teenage daughter. Loved it great private beach rooms clean and spacious and great fitness centre. The beach staff were great in fact all the staff where with the exception of the check in experience everything was perfect. We were slightly early checking in clearly an annoyance to the lady on reception ! Great location really... More 

Helpful?
Thank Cmtwbarlow
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for staying at the Pier House and I am glad you enjoyed your stay. I hope you got to visit our iconic bar, Chart Room, as Jimmy Buffet started there playing for beer. Please share with your friends and I look forward to seeing you. Regards, Joe More 

Bellingham, Washington
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I am coming to Lower Keys medical center to do a project for 3 months. I like to bring my 2 pound chi with me while I travel. I wanted to stay here as the reviews seem wonderful and it is dog friendly. When calling to find out how much a long term stay pet deposit would be I was... More 

Helpful?
Thank Onedayfun V
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your review and I apologize that this was offered to you as it is not correct. Please call me directly and I will wave your dog fee for your stay if you would like to stay again. I will look at the overall policy again. Regards, Joe More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Location: United States > Florida > Florida Keys > Key West
Price Range: $266 - $604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Travelocity, Hotels.com, Priceline, Odigeo and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#4 Spa Hotel in Key West
#7 Luxury Hotel in Key West
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