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1 Duval St, Key West, FL 33040-6610
14 people are viewing this hotel
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Traveler (1833)
Room & Suite (591)
Dining (104)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#28 of 53 in Key West
Location
4.9
Cleanliness
4.5
Service
4.5
Value
4.0
Travelers' Choice
At Pier House Resort & Spa, our genuine hospitality is as legendary as our romantically adventurous location. Soak in the Key West sun on our private white sand beach after a relaxing day at our renowned Spa, stay connected with Complimentary Wi-Fi or indulge at one of our three restaurants and bars that sets this Island Resort apart from the rest. Experience a collection of specially designed, island-chic accomodations tucked into a lush, tropical paradise.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Complimentary Instant Coffee
Poolside bar
Boating
Diving
Snorkeling
Fishing
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Manicure
Massage
Pedicure
Salon
Waxing services
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Housekeeping
Refrigerator
Flatscreen TV
On-demand movies
Private balcony
Room service
Safe
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbor View
Languages Spoken
English, Spanish
3141Reviews139Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
David&LisaSimpson wrote a review May 22
1 contribution
My wife and I have been coming to Pier House for years - 3 to 4 times a year. One thing we look forward to is seeing the same staff here each time we come! I would love to give Marcel some major love - he’s SO hard working and he’s never slowing down to make sure all guests are taken care of!! He’s a true asset to this resort and we look forward to seeing him for many years to come!!! Keep up the hustle Marcel - it doesn’t go unnoticed!!
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Date of stay: May 2022Trip type: Traveled
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 4 days ago
Thank you for taking the time to do a review on Tripadvisor. We look forard to seeing you again soon.
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eltjrnc wrote a review May 22
Zebulon, North Carolina96 contributions48 helpful votes
+1
My wife and I recently spent our 35th wedding anniversary in the Florida Keys. We spent four nights in Key West and stayed at the pier house. Our room was very nice and very clean. The king size bed was perfect and very comfortable. The interior grounds area was beautiful by our room and the pool. The iguanas were entertaining and very curious! The staff always greeted you with a smile and were very helpful in meeting all your needs. Service by the pool and the beach was excellent In the middle of a very busy Key West, this resort gave you a place to quiet down and relax but still was extremely close to all the attractions and bars along Duval street!! Great place!
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Date of stay: May 2022Trip type: Traveled
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 4 days ago
Thank you for taking the time to do a review on Tripadvisor. Glad you enjoyed your stay at the Resort. We look forward to having you stay with us again.
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KarenDeschaine wrote a review May 19
San Diego, California187 contributions89 helpful votes
This is probably the most disappointing hotel experience of my life. We found this hotel from a “top 10 in key west” list from a prominent travel magazine which I now suspect was a paid advertising by the Pier House. In my opinion, this is not any nicer than a Holiday Inn, yet they are charging $1000+/night. We had a garden view suite that had two rooms but no desk! The wifi required repeated sign-ins. The housekeeping service did not take away empty plastic drink cups. Our personal laundry wasn’t done and delivered on time. There was no room service! The restaurants were not open everyday. There is no lobby to speak of. I am assuming there is no service elevator because the hotel staff was using the guest elevators (at check out time) to bring mattresses upstairs. There is essentially no service at the pool unless you are okay with trying to make eye contact with a grumpy waiter when he speed walks around every couple of hours. The air conditioning is extremely loud and is ineffective (never turns off on auto setting). The balcony was very small and heated by the air conditioning unit. There is no stocked mini bar. The shower doesn’t get hot enough. Last but not least - they stock the bathrooms with Scott single-ply toilet tissue … for $1000/night. When a roll gets low, they leave another one, still in paper packaging, on the counter for you to change out … for $1000/night. I would stay anywhere else before staying here again. One nice thing- the location is great. (Still not worth the money). A second nice thing - the mattresses were very comfortable.
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Date of stay: May 2022Trip type: Traveled
Room Tip: Plenty of parking but no car needed as this hotel is right at the end of Duval street.
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Response from Joe Dantoni, General Manager at Pier House Resort & Spa
Responded 6 days ago
Thank you for your feedback and I apologize for some of the service shortcomings you experienced during your stay. Please call me at your earliest convenience as I would like to discuss your stay and the amenities the resort provides. I look forward to hearing from you. Regards, Joe
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tori b wrote a review May 15
1 contribution
We had a great visit at Pier House. Piece of paradise. Room was amazing, beach lunch at one Duval and live music was perfect. Especially appreciated the excellent service and great attitude of joko our server poolside. Facility was very clean and the landscaping so beautiful. Thanks Pier House!!
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Date of stay: May 2022Trip type: Traveled
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 1 week ago
Thank you for taking the time to do an review on Tripadvisor. We hope to see you again soon.
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countrymusicfan2017 wrote a review May 11
Delbarton, West Virginia2 contributions
We had a nice repeat stay at Pier House. We enjoyed sitting on our balcony of our ocean view room and watching the boats go by. We also enjoyed the private beach. Marcel is super nice and does a great job setting up your beach chairs and towels and making sure you have everything you need for your beach day.
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Date of stay: May 2022Trip type: Traveled
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 2 weeks ago
Thank you for taking the time to do a review on Tripadvisor. We are happy you enjoyed your stay and look forward to seeing you again soon.
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phil l wrote a review May 10
1 contribution
We have been coming to Key West for years and. The Pier House is by far our favorite place to stay. The service is always outstanding! Roman is always there to help with bags or get cabs. Marcel at the beach is always great setting us up with beach chairs and towels. My wife lost her apple watch this trip and Marcel had it waiting for her the next day! Martina and Jeannie at the bar are the best! There attentiveness is great and they make awesome cocktails!! We love the live music at the beach bar and incredibly talenetes Karri Wolf is our favorite. We stayed in the 2br ocean front suite which has great sunset views and an outdoor deck where you can relax and listen to live music coming from the bar at sunset pier. Cant wait to go back!
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Date of stay: May 2022Trip type: Traveled
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 2 weeks ago
Thank you Phil for taking the time to do a review. Pier House is a great place to stay. We are so glad you enjoyed your stay and the staff. We look forward to seeing you again soon.
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ironchefmom wrote a review May 4
Chicago121 contributions34 helpful votes
The Pier House Resort worked out pretty well. Good pool and beach access, near water sports and oceanfront restaurants, terrific ocean view from our room, clean, staff pretty attentive, had our own balcony. Downsides: really near the seedy bars and general "bourbon street" kind of vibe and our room AC was loud as all get out. If I went back I'd look for ocean view and great pool in quieter part of town and just walk further when I wanted loud and obnoxious. Utilized their spa which was nice to have on property. Pool bar food was fine for lunch but One Duval didn't seem to have many diners and had a boring menu so we went elsewhere every evening.
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Room Tip: Get Ocean view
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1 Helpful vote
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 3 weeks ago
Thank you for taking the time to do a review on Tripadvisor. We hope to see you again soon.
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kristina k wrote a review May 3
5 contributions
We had spectacular service from our waiter Alex I never had to ask for anything. My friend and I went for a wedding that never happened and we had the best time ever the property was lovely the staff were friendly and the restaurant was perfect. I had the best margarita in Key West at the restaurant
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Date of stay: April 2022Trip type: Traveled
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 3 weeks ago
Thankyou Kristina for doing a review on Tripadvisor. Glad you enjoyed the property and the facilities at the Pier House. We hope to see you again.
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Burton E wrote a review May 3
1 contribution
Accommodations were very nice, staff was great. Best location ever in Key west! My girlfriend and I had a wonderful time relaxing every day. Our room was well kept daily and very clean. I would definitely recommend Pier house to any friends.
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Date of stay: May 2022Trip type: Traveled
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 3 weeks ago
Thank you Burton for taking the time to do a review on Tripadvisor. We are happy you enjoyed your stay and the resort. We hope to see you in the future.
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Scott K wrote a review May 1
1 contribution
The Pier House was absolutely awesome! The staff was very accommodating and the rooms were beautiful! The food and beverages were amazing and everyone made sure the stay was perfect. We had a great time and are looking forward to coming back!
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Date of stay: May 2022Trip type: Traveled
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Response from Yvonne Jan, Guest Services / Front Office at Pier House Resort & Spa
Responded 3 weeks ago
Thank you Scott for taking the time to do a review on Tripadvisor. We are happy you enjoyed your stay and look foward to seeing you in the future.
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PRICE RANGE
$556 - $726 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pier house hotel key west, pier hotel key west, pier house key west florida, pier key west
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
142
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Frequently Asked Questions about Pier House Resort & Spa
Which popular attractions are close to Pier House Resort & Spa?
Nearby attractions include Mallory Square (0.1 miles), Key West Room Escape (0.3 miles), and 7 Artists & Friends Gallery (0.2 miles).
What are some of the property amenities at Pier House Resort & Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pier House Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Pier House Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pier House Resort & Spa?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Pier House Resort & Spa?
Conveniently located restaurants include The Breakfast Club, Too, Fisherman's Cafe, and Mattheessen's.
Are there opportunities to exercise at Pier House Resort & Spa?
Yes, guests have access to a pool and a fitness center during their stay.
Is Pier House Resort & Spa located near the city center?
Yes, it is 0.6 miles away from the center of Key West.
Are any cleaning services offered at Pier House Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pier House Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pier House Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.