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Pier House Resort & Spa

2,440 reviews
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Traveler (1284)
Room & Suite (477)
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Overview
  • Excellent66%
  • Very good22%
  • Average6%
  • Poor3%
  • Terrible3%
Travelers talk about
“beach bar”(192 reviews)
“private beach”(295 reviews)
“chart room bar”(72 reviews)
Free Wifi
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
Offers from Pier House Resort & Spa
Offers & Announcements: Save 12% Off
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Rooms
Mar 6Mar 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,440)Write a Review
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Traveler rating
1,494
512
145
77
76
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LanguageEnglish
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1,494
512
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Show reviews that mention
All reviewsbeach barprivate beachchart room barlanai roomdockside suitemallory squareend of duval streetturtle pondperfect locationgarden viewlarge balconybars and restaurantswatch the sunsetgreat resortocean keytrip to key westwalking distance to everything
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1 - 5 of 2,304 reviews
Reviewed yesterday via mobile

First time here. Loved the location and all the hotel amenities, including a small beach--five stars for that. A few fumbles, though. Our server for breakfast one morning seemed almost confused, and did nothing to help us meet an excursion departure time, though we advised...More

1  Thank Michael B
Hotel's Favorite
Reviewed August 9, 2017 via mobile

Pier House met our expectations and more. From the bell hop to room service we felt welcome. It is an awesome location and the spa was a real treat. Kim is amazing and told us great places to go and see. We have friends heading...More

4  Thank Tee1up316
Response from Joe D, General Manager at Pier House Resort & SpaResponded August 17, 2017

Thank you for choosing the Pier House Resort and Spa for your vacation getaway. I am glad you took the opportunity to stay at our Dockside suites. The rooms sit right on the Gulf and guest love watching the ships pass by all day. Our...More

Reviewed 1 week ago via mobile

Upon arrival, the hotel and service did not disappoint. Reception staff were friendly, accommodating and I felt very welcome instantly. The facilities are fantastic and I thought that I would try a treatment at the spa as I was so impressed ..... alas I was...More

2  Thank Helen M
Response from Joe D, General Manager at Pier House Resort & SpaResponded 4 days ago

Helen please accept my sincere apologies on your spa experience. This is very unusual and I would like to speak to you furhter about your visit to my spa. I look forward to your call. Regards, Joe

Reviewed 1 week ago

Is it the perfect location? Is it the staff with the most smiles and desire to make every day great? Is it the cute little private beach where the happiest servers keep you hydrated? Is it that the rooms are well maintained and have such...More

Thank Brian M
Reviewed 1 week ago via mobile

Second stay at pier house and it was just at great as the first time. Fast and friendly check in. Very clean room with nice balcony. Love the pool and beach. Fun bars and great restaurant. Best location, within short walking distance of Mallory square...More

Thank Jacc0408
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Beachfront
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Spa
Bar/Lounge
Hotel Amenities
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
$335 - $629 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#4 Spa Hotel in Key West
#7 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$335 - $629 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#4 Spa Hotel in Key West
#7 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveler (1284)
Room & Suite (477)
Pool & Beach (228)
Dining (84)
Amenities (12)
Family and Play Areas (2)
Business Center & Event Rooms (1)
Questions & Answers
Ask a question
garyl820
February 11, 2018|
Answer
Response from Brian M | Reviewed this property |
Nope. but I've never seen it full anyway. Great service there all day. Key West really doesn't have much for beaches.
1
Vote
LisaRz
February 10, 2018|
AnswerShow all 4 answers
Response from Amanda G | Reviewed this property |
Blue Heaven
1
Vote
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12345631
Room Tips
"804 has to be the best suite on the Key. Sunsets, Sunset Key, Cruise Ships, sailboats!"
Read review
"Choose ocean front as balcony and view is spectacular"
Read review
"Get something internal to the property, not facing the street."
Read review
"No elevator for the second floor in the Spa wing."
Read review
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