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Pier House Resort & Spa

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#12 of 48 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
Pier House Resort & Spa
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2,069 Reviews from our TripAdvisor Community

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Showing 1,947: English reviews
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

One of the nicest hotels I stayed at room is fantastic grounds are beautiful service is awsome Mary at the beach bar is the best will definitely be back. Lots or as little to do as you want. nice little beach good food . We stayed in a spa jr. Suite lots of room and one of the nicest hotel... More 

Helpful?
Thank mytentitans
Texas
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
HOTEL’S FAVORITE REVIEW
5 of 5 stars Reviewed July 3, 2016

We enjoyed a wonderful two night stay in an Ocean View King room. Hotel prices in Key West are expensive, but since an ocean view was important to us we felt our room was worth the expense. We enjoyed wonderful sunsets from our balcony without the crowds of Mallory Square which was practically next door. The location on Duval was... More 

Helpful?
5 Thank camTexas
About Hotel's Favorite Review
The Hotel’s Favorite Review is a recent traveler review pinned as a favorite by this property’s owner or manager.
California, Maryland
2 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

Arrived Thursday and wanting just some water and ice delivered to the room. My wife calls and was told we have no room service and no ice machines. I had to get dressed and go down to a bar to get it.

Helpful?
Thank diggy1960
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your review. Please call me as I would like to know who told you this. The Pier House does have Room Service and ice machines throughout the property. I am surprised that you did not see them. I look forward to your call. Regards, Joe More 

Raleigh, North Carolina
Level Contributor
141 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

People reading this... WOW on the Corner room (floor 3) of the Dockside suite. My wife and I came down to Key West to get married in June 2016. We decided to rent the Dockside suite corner room after viewing the images on their website. Months later... I'm still impressed with the view of the room (see photos). Anyway, so... More 

Helpful?
Thank Nick D
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Nick thank you for choosing the Pier House for your special ocassion and congratulations! I am glad we exceeded your expectations and took advantage of our many great amenities. When making your next reservation, please call my in house reservations team to make your booking. They will ensure you receive the best rate for your room. Regards, Joe More 

West Palm Beach, Florida
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed 4 nights and got a good deal booking through Trip Advisor. The room was a Garden Patio Room close to the pool area. There was a pond full of turtles living within 40 feet of our patio. The staff was great and our room was very nice with cold air and if we went out for breakfast and... More 

Helpful?
Thank Rick B
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Rick thank you for taking the time to write a survey and I am glad that you enjoyed your time at the Pier House. As you mentioned, we are centrally located and no need to take your car once you arrive. We do have one of the best lcoations in Key West and I hope to see you soon. Regards,... More 

1 review
4 of 5 stars Reviewed 1 week ago NEW

This was one of the nicest Resorts that my husband and I have stayed! The staff was very nice and accommodating! We were never left thirsty at the pool or beach! Very clean and comfortable all week! We met a lot of nice people! We were in walking distance to most all of the nice restaurants and marinas. I would... More 

Helpful?
Thank Donna F
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Donna thank you for selecting the Pier House Resort and Spa as your vacation spot in Key West. I am glad that you enjoyed your time at the resort and would recommend the Pier House to your friends. I hope you were able to enjoy many of our great amenities and I look forward to seeing you soon. Regards, Joe More 

Adairsville, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

My Husband and I with another couple went to Key West on Sept 11th for 4 days. The best hotel I have ever stayed in. I worked in the hospitality industry for 23 years. I have traveled inside the USA and abroad. I have to say this is the best hotel, Service was excellent, the rooms were fantastic, very clean,... More 

Helpful?
Thank gloria635
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Gloria thank you for booking at the Pier House Resort and Spa and I am glad that we exceeded your expectations. I appreciate that you are sharing your experience with your friends and when making your next booking please call my in house reservations team. They will make sure that you receive the best rate for your room. Regards, Joe More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My wife and I recently visited Key West for the first time. I did a bit of research prior to our trip to find the best hotel. I was looking for a hotel with a beach, Spa, and on site restaurants. After reading reviews we booked an ocean view room. I believe it was with the extra cost. Some of... More 

Helpful?
Thank Darin C
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Darin thank you for booking at the Pier House and I am happy you selected the resort as your preferred property. We provide many great amenities that all of our guest enjoy without a resort fee. Book early as we fill up quickly and I look forward to seeing you soon. Regards, Joe More 

Akumal, Mexico
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a week end of August at Pier House to celebrate our 45th Wedding Anniversary. This was the second year in a row and we will be back next year! The staff make you feel like returning family and they are always smiling, upbeat, and helpful! We had a room with water view......fantastic...so even if Mother Nature was crying...we... More 

Helpful?
Thank connielore
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your business and I appreciate your partnership. I am glad that the Pier House is your preferred resort in Key West and I look forward to seeing you soon. Regards, Joe More 

Beach Haven West, New Jersey
Level Contributor
8 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in the Lanai King room (418) from 9-4 thru 9-9 and it was awesome! All staff members we encountered from our check in, the pool area, beach bar, restaurant servers were awesome!! We had great chats with V (not sure of spelling) she was working pool area, cafe and we saw her one night at restaurant she gave... More 

Helpful?
Thank KATHIE523
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Kathie thank you for the nice survey and I am glad that you enjoyed your time at the resort and took advantage of our many amenities. As you know we do not charge a resort fee for all of the amenities. When booking again, call our in house reservations team to assist you with the booking. They will make sure... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Location: United States > Florida > Florida Keys > Key West
Price Range: $293 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Odigeo, Expedia, Priceline, Orbitz and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#4 Spa Hotel in Key West
#7 Luxury Hotel in Key West
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