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H2O Suites Hotel

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1212 Simonton St, Key West, FL 33040-3159
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About

#1 of 51 hotels in Key West
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
A brand new, all adult, luxury all suites hotel featuring 22 one-bedroom king bedded suites, with 11 individual plunge pools, a rooftop swimming pool and bar for all its guests, fitness center, 24 hour concierge services, and a beautiful secluded courtyard with water feature and plush tropical landscaping.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Parking
Wifi
Pool / beach towels
Rooftop pool
Adult pool
Outdoor pool
Heated pool
Private pool
Complimentary instant cofffee
Poolside bar
Rooftop bar
Adults only
Baggage storage
Concierge
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Private check-in / check-out
Dry cleaning
Laundry service
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Languages Spoken
English
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647Reviews34Q+A100Room tips
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Popular mentions
We are currently staying at H2O this week during all of the virus craziness and I can't say enough great things about the staff, the hotel itself and our overall stay. Angelica who works the front desk is absolutely amazing, she's the reason why we decided to book this hotel vs. others we called while driving down to the Keys as she was so friendly on the phone, took the time to tell us about the property and encouraged us to stop in when we got into town so she could show us around. Carol the bartender up at the pool is great and is keeping us positive and everyone in general is just fantastic and trying to make sure stay as special as possible during this stressful time. The rooms are very nice, everything is clean and we love that it's a smaller hotel. Unfortunately I'm sure they are affected too by what's going on as the rooms aren't all booked, but I can't think of a better place to be right now and they have just been great to their guests who are staying with them. Thank you H20 for making our stay amazing. We actually extended our stay one more night since you all were so great, and we will definitely be back! -Iowa
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Response from James Heineman, Owner at H2O Suites Hotel
Responded 3 weeks ago
Dear MustTravel1, Thank you so much for taking the time to write this beautiful review of our hotel. I was so pleased that your stay with us was so enjoyable. We appreciate your feedback. Angelica and Carol are just two of the one many superstars on our team that are dedicated to providing great guest service. We believe we have some of the best amenities and by far the best staff that makes our resort so special. We look forward to hosting your next trip and thanks for telling your friends as well! All the best, Jim Heineman VP Operations
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+1
This hotel is very intimate and adults only (25+). If you have kids or you’re looking for the spring break crowd this is not the place for you. If you want a quiet sanctuary to relax the day away that is still close to all the action, then definitely keep reading. The owners of H20 have created a mini rain forest just steps away from all that Key West has to offer. Located one block off Duval Street at the quieter end of town, H20 is within easy walking distance to numerous restaurants, bars, shops, galleries, nature and historical sites. Mallory Square is about a 20 minute walk if you don’t stop along the way. We had Suite 15 which is on the 2nd floor. Due to the way the trees have grown in front of the back balcony, this is one of the most private rooms. I should note, the 2nd small balcony off the bathroom is not private, but really doesn’t offer much of a view either. The room was well appointed and very much lived up to the photos we saw online. The in-room fridge/freezer were quite handy and the mini bar pricing was fairly reasonable. Turn-down service included 2 full sized muffins, 2 small chocolates and several mini dove ice cream bars daily. The muffins were always fresh and came in a variety of flavors (blueberry, chocolate chip, banana and lemon are a few I recall). The rooms also include a Keurig with a small assortment of coffee (Maud’s) and tea. The pool area is fantastic and the complimentary happy hour drinks (mimosas/bloody marys starting at 11 a.m. and wine at 1 p.m.) and snacks (chips and dips) definitely set H20 apart from other properties. There are a limited number of traditional lounge chairs so you might want to come early if you have a strong preference. We typically came between 10 and 11 and never had a problem getting the chairs we wanted. One of the challenges managing a smaller property like this is determining the appropriate staffing levels. This is the one area where I believe some minor adjustments could really take H20 to the next level and firmly align them with the world's best 5-star boutique hotels. For example, room requests were often serviced by the front desk attendant which meant calls to the front desk went to voicemail. I think dedicated front desk staffing would alleviate this issue. Another improvement that would elevate the service would be the addition of a pool butler to help guests with their chair/towel set-ups. Having an additional staff member at the pool would also help the bartender during busy periods. Overall this is an outstanding property that provides many extra touches. Given the modest difference in price as compared to some other hotels in the area, I would definitely stay here the next time I am in Key West.
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Response from James Heineman, Owner at H2O Suites Hotel
Responded 4 weeks ago
Dear maweberpa, Thank you so much for taking the time to write this review of our hotel. I was so pleased that your stay with us was so enjoyable. We appreciate your feedback. We have many superstars on our team that are dedicated to providing great guest service. We believe we have some of the best amenities and by far the best staff that makes our resort so special. We look forward to hosting your next trip and thanks for telling your friends as well! All the best, Jim Heineman VP Operations
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I loved this hotel. Small and quiet. Great location to Duvall street but far enough away so you don’t hear the noise. The pool is lovely and Carol, the bartender, is one of the best people you will ever come across. Make you sure you ask the front desk about access to the private beach. We didn’t know that was an option until we overheard someone else asking about it when we were checking out. Can’t wait to come back!
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Response from James Heineman, Owner at H2O Suites Hotel
Responded 4 weeks ago
Dear vckb, Thank you so much for taking the time to write this beautiful review of our hotel. I was so pleased that your stay with us was so enjoyable. We appreciate your feedback. Carol is one of the many superstars on our team that are dedicated to providing great guest service. We believe we have some of the best amenities and by far the best staff that makes our resort so special. We look forward to hosting your next trip and thanks for telling your friends as well! All the best, Jim Heineman VP Operations
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There just isn’t words to describe how fantastic the stay was at H2O. My husband and I opted to book here for our wedding and we were blown away. We didn’t mention in our reservation that we were getting married, but the front desk concierge saw me leave for the wedding and there was a chilled bottle of champagne in the room with a lovely note. Touches like that are what make the hotel stand above the rest. I can’t say enough wonderful things about the poolside concierge, Carol. So kind, funny and attentive. An asset for sure. Johdy at the front desk was professional and knowledgeable. She helped me book a fantastic boat tour and made check in so easy. I loved how the hotel was small and calm. No giant property to traverse, so you really get to know the other guests. The rooftop pool was beautiful and the FREE DRINKS! Loved it all. The turn down was always appreciated with the complimentary muffins, chocolates and ice cream. Plus the room had an ice maker! My only critiques would be that I wish the bathroom had a tub. I adored the plunge pool very much and the foliage did offer some privacy, but I would have liked a place to soak au natural. Also, a restaurant or some kind of food option on property would make the H2O flawless. All in all, it was an amazing experience and I can’t wait to return.
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Response from James Heineman, Owner at H2O Suites Hotel
Responded 4 weeks ago
Dear michellegL4311CR, Thank you so much for taking the time to write this BEST review of our hotel. I was so pleased that your stay with us was so enjoyable. We appreciate your feedback. Carol and Johdy are just two of the many superstars on our team that are dedicated to providing great guest service. We believe we have some of the best amenities and by far the best staff that makes our resort so special. We look forward to hosting your next trip and thanks for telling your friends as well! All the best, Jim Heineman VP Operations
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We opted for the 2nd floor room, and so glad we did as the foliage provided privacy and nature was just outside our balcony. Our room #14 had a front and rear balcony and we enjoyed our complimentary muffins (nice tough during turn down service) each morning while having coffee with the birds and wildlife that wandered our way. So many little surprises, I hate to ruin it for you...drinks at the pool complimentary, welcome glass of bubbly or kir royale, frozen dove bars in the freezer (next to your cute little ice maker)...Loved everything about it. The location is fantastic as well, we walked everywhere and southern most point is very close yet you're far enough off of the heavy traffic area of Duval party section. Staff was very helpful, made dinner reservations for us. I can't wait to go back and stay longer, 2 nights wasn't enough. The grounds are beautiful, with a fire pit and fountains and the design was so architecturally interesting, I was in awe of how they put so much charm and amenities into the small footprint. Beds were very comfortable, rooms large with great bathrooms and storage.
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Response from James Heineman, Owner at H2O Suites Hotel
Responded 4 weeks ago
Dear luv2tripalot, Thank you so much for taking the time to write this beautiful review of our hotel. I was so pleased that your stay with us was so enjoyable. We appreciate your feedback. We have many superstars on our team that are dedicated to providing great guest service. We believe we have some of the best amenities and by far the best staff that makes our resort so special. We look forward to hosting your next trip and thanks for telling your friends as well! All the best, Jim Heineman VP Operations
Read more
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PRICE RANGE
$378 - $815 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaFlorida KeysKey West
NUMBER OF ROOMS
22
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Frequently Asked Questions about H2O Suites Hotel
Which popular attractions are close to H2O Suites Hotel?
Nearby attractions include Key West Butterfly and Nature Conservatory (0.1 miles), Tipsy Rooster Liquor Store & Bar (0.08 miles), and Alan S. Maltz Gallery (0.1 miles).
What are some of the property amenities at H2O Suites Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at H2O Suites Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at H2O Suites Hotel?
Guests can enjoy a rooftop bar, a lounge, and a poolside bar during their stay.
Is parking available at H2O Suites Hotel?
Yes, free parking is available to guests.
What are some restaurants close to H2O Suites Hotel?
Conveniently located restaurants include Seaside Cafe at the Mansion, La Grignote, and The Lobster Shack Key West.
Are there opportunities to exercise at H2O Suites Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is H2O Suites Hotel located near the city center?
Yes, it is 0.5 miles away from the center of Key West.
Are any cleaning services offered at H2O Suites Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to H2O Suites Hotel?
Many travelers enjoy visiting Curry Mansion (0.8 miles), Harry S. Truman Little White House (0.8 miles), and Key West Garden Club (0.7 miles).
Is H2O Suites Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.