Baker's Cay Resort Key Largo, Curio Collection by Hilton
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About
#6 of 20 hotels in Key Largo
Location
4.8
Cleanliness
4.5
Service
4.3
Value
4.1
Travelers' Choice
Daily Resort Charge will be added to the room rate and includes: Internet access; self-parking; bicycles; beach chairs & umbrellas; paddle boards & kayaks; fishing rods with bait; two water vessels, refillable throughout stay; recreational activities & equipment; pool & beach activities/delights. Experience the natural beauty and carefree charm of Baker's Cay Resort Key Largo, Curio Collection by Hilton. Nestled on 13 acres of lush grounds along the Florida Bay, our resort blends tropical fun and relaxation for a rejuvenating beach getaway. Guest rooms are designed to comfort and inspire, featuring complimentary WiFi, a 50-inch TV, premium HD cable, a mini-fridge, and a private balcony with breathtaking views of the resort grounds or Florida Bay. Baker's Cay suites offer a living area with sofa bed, a master bedroom with king bed, a second bedroom with trundle bed, a kitchenette and wrap-around balcony.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycles available
Children Activities (Kid / Family Friendly)
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Diving
Snorkeling
Water sport equipment rentals
Billiards
Entertainment staff
Evening entertainment
Fishing
Kids club
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Pedicure
Salon
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Private balcony
Refrigerator
Flatscreen TV
Room service
Safe
Wardrobe / closet
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English, Spanish
Location
Contact
97000 Overseas Highway, Key Largo, FL 33037-2210
Getting there
Rental CarsSee rental cars from $48/day
1147Reviews138Q+A100Room tips
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What a beautiful property with wonderful little nooks you can find along their beach. The pool was relaxing and had both a family side and adult side with a small pool bar. We ended up grabbing some Adirondack chairs and reading our books all day. Very relaxing property with great food options as well. The rooms were well appointed as well. Please note that they do include a 20% service charge (tip) to each food bill, I forgot this the first time.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Hotel's Favorite
Stayed here between Xmas and New Year, and strongly recommend this place. We had a hard time getting the 6 nights as availability seemed to change daily during Decmeber but in the end, it worked out. As HHonors Diamonds, we ended up with tree-facing room the first night but were able to switch to the oceanfront rooms on the second through sixth nights. Staff was proactive and helpful to find us a new room. The only negative could be that there is really nothing within walking distance of the hotel, but most customers come here by car so I don't think that really matters much. The rest are positive points! Here they are-- daily sunset toast with sparkling wine; free use of fishing gear to fish off of the boat dock, where we caught (and released!) lots of small, beautiful ocean fish; breakfast for Diamonds may have changed recently, but as of January 1, 2021 it offered full breakfast in the restaurant; there was a free bicycle rental that we used to get into town a bit and go to CVS, and the post office. Nice bike path goes along the highway. We had a great time!…
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Date of stay: January 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Baker's Cay Resort Key Largo, Curio Collection by Hilton
Responded Aug 26, 2021
Wow! We are honored to earn your recommendation. Thank you so much for taking the time to leave us a review. We know that it has been a while since you stayed with us, but it warms our hearts to know that the memories you experienced here are fresh on your mind. Whether you are looking to go fishing at the dock or enjoy some ocean views, you can count on Baker's Cay Resort Key Largo, Curio Collection by Hilton to deliver. We hope to welcome you back again soon. Carlos D. Macias Director of Guest Services Baker's Cay Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are here for 9 days. Been here for 5 days thus far. THE GOOD: Nice beach area with lots of lounge chairs Beach bar with good food and beach bar tiki hut 2 Nice pools, one of which is adult only Upon check in you walk into a beautiful building THE BAD/AVERAGE: The resort sells “day passes” to non guests for the pool and beach. We were not aware of this prior to check in The Hammock Wing where we are staying (and paid a premium for) sounds like it’s built with balsa wood and paper. Doors slam and vibrate the room all day and all night. How ‘bout putting a small nicely worded sign on the door - “please don’t slam”. Can’t talk about the other “wing”, but it’s probably the same. This wing is a motel in resort clothing. People and LOUD roller carts walking and making a rolling thunder on the outside hallway all night. Not enough seating at the adult pool The Hammock wing beach is always closed due to private parties/weddings The drinks in little clear plastic cups at the bar and tikis are $15 each, and the bar restaurant automatically adds 20% tip to your bill - not a problem because I give 20% anyway, but c’mon. Employees are not “resort friendly” (ready, willing and able) if you know what I mean…
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Date of stay: February 2023
Room Tip: Ask about extra fees and charges before booking
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We actually loved this hotel during our first visit in May of 2021 so we came back for a weeklong stay this year. We are big fans of the Keys and we’re looking forward to a relaxing vacation at a nice resort. During our stay, we had mostly decent service (some very good) and no major issues HOWEVER I am unfortunately leaving a negative review as, upon checkout, I found that we were charged twice for room service on two separate days. We ordered room service only once on those days, and room service was only delivered once. I’m not sure how we were double charged but it’s frustrating to feel the need to review our bill line-by-line because of errors such as this. I have since attempted to call the hotel to have the charge removed on 3 separate occasions, and on every occasion the front desk has transferred me to a voicemail for the Accounting department. I have left voicemails on this line and they have gone unanswered for 2 weeks. I have also emailed the hotel which has also gone unanswered. Unfortunately I had to then dispute the charge with my credit card and now feel obligated to leave this review, which is disappointing considering I am a Hilton Diamond member and have previously never had any issues.…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Baker's Cay Resort Key Largo, Curio Collection by Hilton
Responded 2 days ago
Dear Sasha, Thank you for sharing feedback about your recent experience. We apologize for any communication issues & welcome an opportunity to connect directly to resolve the billing discrepancy. Please email us directly at sales@bakerscay.com. Given another opportunity, we hope we can host you for the stay you've come to expect. Guest Service Team Baker's Cay Resort Key Largo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Don’t forget to ask about resort fees!! They advertised free amenities, however they charge a resort fee at checkout. We booked through Priceline with “total charge” that ended up with additional $50 per night charge after “resort fees”. The amount they advertised is not the same that they charge. It’s not the $50 a night..but not being forthright in total charge per night. Does the resort fee change?? If not why not include in price per night? I know why! I won’t be back because of this. My next trip is already booked with a resort that does not charge resort fees!
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Baker's Cay Resort Key Largo, Curio Collection by Hilton
Responded 5 days ago
Dear Tricia, Thank you for taking the time to give us feedback on your recent stay with us. We do apologize that you were unaware of the resort fee & will follow up with Priceline to ensure total charges are presented clearly when booking. We do hope that otherwise, you had a lovely time during your stay. Guest Service Team Baker's Cay Resort Key Largo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The beaches and exterior of this hotel are great and the rooms are okay, but the service unfortunately made our experience less optimal than we had hoped. For the most part, the staff at the hotel were impolite and unhelpful. I was not greeted at the front desk for check-in (I had to greet the front desk employee, who looked at me with a blank face, and say that I was there to check in), was not offered an upgrade (or even had my Diamond status acknowledged), and overall seemed to be bothering the person at the front desk by just being there to check in. We had had a long travel day with a toddler, and it would have been nice to just be able to relax and feel welcomed when we finally got to the hotel, as opposed to feeling like we were a nuisance for simply checking in. Employees at the tiki bar and at the towel stand at Coconut Beach in particular were simply rude and made us a bit uncomfortable. The bartender at the tiki bar acted like we were dumb, for lack of a better word, for misunderstanding how many IDs we needed to order drinks. Three of us were ordering drinks, and we thought we each needed to provide IDs. One of us realized she forgot her ID in the room, though, so she said she was going to go grab it, and that we'd all be back soon to order. The employee then gave us incredible attitude about how we obviously only needed one, as though we had ruined his day entirely by saying we'd all be right back with our IDs. Really strange experience. The person at the towel stand on s'mores night, when asked politely by my husband if the paper bags laid out on the table contained things for s'mores, responded with an annoyed face "is that a rhetorical question?" Nope.. they were opaque bags, and he just wanted to make sure he wasn't taking something he wasn't supposed to. There was also a wedding on the first night that was incredibly loud. Be aware that the room where wedding receptions take place is directly adjacent to Calusa, and you literally cannot hear yourself think if there is a wedding taking place while you're dining. This is less of a complaint about the wedding itself (I'm glad they were having a great time!) and more that Calusa really shouldn't be open while wedding receptions are going on. The meal was expensive, and it was a special occasion, and it was hard to even hear each other talk. There was no apology from any staff about this. There were also very loud people late at night in the halls outside the room, who I assume were wedding guests. Again, I'm glad they were having fun! But the noise-proofing in the rooms leaves a LOT to be desired. The rooms were clean and nicely decorated, but they felt a bit more like rooms in a recently renovated motel rather than in a luxury resort. The outdoor corridors weren't super well taken care of, either. There was an overall lack of polish, and I don't think the hotel should be using the word "luxury" when describing this place. Now for the good stuff - the beaches are beautiful, and the water is so calm, which is great for babies and toddlers. We loved the floats that are docked in the water at Coconut Beach, and the dock that you can walk up and down. We even saw a bunch of manatees right next to the dock! We didn't get a chance to use any of the kayaks or other beach equipment, but it's awesome that they're right there to use. We really wanted to go parasailing, but ended up just spending our time hanging out on the beach instead. Love that the tiki bar is right there, too. Hot tip - order a frose and bring it in the water and hang out on one of those floats while you drink it. Divine. Hammock Beach was really cool, too - fun to sit under the trees. We loved getting coffees and breakfast from a place called Harriette's down the street (highly recommended!) and eating on that side of the property. We loved the nightly champagne toast and the s'mores night, too! The lobby and restaurants are also well-decorated and really pretty. Overall, though, this was unfortunately a disappointing stay, especially as a Diamond member - mainly because of the service.…
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Date of stay: January 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Baker's Cay Resort Key Largo, Curio Collection by Hilton
Responded 5 days ago
Dear Kristen, Thank you so much for taking the time to leave us your feedback, and we're thrilled that our close proximity to the beach impressed you during your visit. We apologize for any lack of service during your visit, and we'll be sure to discuss your comments internally as we continue to make changes for the future. We know that we can do better, and we hope you'll give us another chance soon. Guest Service Team Baker's Cay Resort Key Largo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For the record, *I tried to resolve my issues with Hilton/Bakers Cay before sharing my review publically. I really want to believe in customer service but with no response have no choice* Please note my review reflects the overall customer experience during my stay and the hotel's inability to resolve my claim that has now been open since Dec. 20222. The hype on social & through Hilton was HIGH for this hotel. I had high expectations of staying at a Curio brand and was looking forward to experiencing this property. The issues I had with this hotel started with customer service upon checking in. We tried for early check-in (I know that cannot always be accommodated) however, I received a text an hour after our arrival asking "How is the room?". So, I went back to the front desk to check on housekeeping and there was no communication. Our room wasn't ready until 3:45, about 15 mins before check-in. Normally, this would not be an issue, we'd hang out by the pool & get drinks. However-- the pool temperature was cold. You could not go in. So, I went back to the desk to express my concerns, and was laughed at by a hotel employee saying "they will not turn the heat up". This was a bummer, as we live in cold temperatures a warm pool was definitely expected. Issue 2-After asking the front desk 3x when the room would be ready, and continuously being shrugged off, we finally get a room. As you can see in the photos, I was so incredibly bummed about the status (bug on the shower wall) (mold on the floors) (dirt in the air vents). But, we had waited SO LONG and I was embarrassed to continue to express concerns as I already did not receive much engagement from the front desk in my previous interactions I decided to bite the bullet & try to enjoy the space. It was waterfront and we were hopeful for relaxation. Issue 3- Generally noisy, and overcrowded. As I mentioned before, we had a lovely balcony that we tried to enjoy however, on both days of our stay the beach became crowded with wedding guests rehearsing and getting married on the beach each afternoon. The ability to enjoy our peaceful balcony was non-existent during those times. Along with continuous vendor set up/tear down etc. Lastly, the hotel was noisy- we were on the first floor which may have contributed to this but, the hallways were loud after the weddings or events broke out and impacted our stay. If you made it this far thanks for reading. I hope it helps with your decision on staying at this hotel or not. If you are Bakerys Cay-- shame on you for not following up with me to resolve this case. …
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Date of stay: December 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from General Manager, General Manager at Baker's Cay Resort Key Largo, Curio Collection by Hilton
Responded 1 week ago
Dear Alicia, We are deeply saddened to hear that you did not enjoy your visit. It is our mission to ensure our guests feel valued and have an amazing experience. Rest assured that we will investigate these matters to make sure we are adhering to our commitment. We know that we can do better and welcome another chance to impress you. Guest Service Team Baker's Cay Resort Key Largo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great time at the resort and we are repeat guests. It is a great place and everything and everyone there deserves a thanks again from me. I especially want to point out a special experience we had at the beach tiki bar with Tatyana. She was very knowledgeable, experienced, and committed to her position. She spent a long time pushing and selling various local drinks to the point where no rational person could refuse! After spending an hour or so and hearing her tell several people that they were not allowed to leave and that she knew what room they were in I felt obligated to ask for permission to ask for the ability to depart. I was initially refused my request. After discussion with my girlfriend our options Tatyana determined that I was a threat to her plan and we were immediately chained and shackled to a nearby palm tree. After being served several involuntary margaritas and vitamin supplements she advised us that we were to be released. We were promptly removed of our footwear, blindfolded, sent in the direction of our room, and instructed to forget the incident. I would, and will, return to Bakers Cay anytime due to this level of service and extreme commitment to customer service. Great times had by all and you will not be disappointed!!! All for you Tat!! Haha!…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Baker's Cay Resort Key Largo, Curio Collection by Hilton
Responded 1 week ago
Dear Pete, We love having you as a part of the Baker’s Cay Resort family. Tatyana is definitely a charmer. Once she gets started, you are bound to be trapped in an abundance of stellar customer service. When you finally manage to escape, you will definitely want to come back for more. Thank you so much for the amazing review. We can't wait to welcome you again soon. Guest Service Team Baker's Cay Resort Key Largo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Things I would have liked to have known before booking this resort: 1.) we booked for our anniversary. We specifically booked because of the fun waterfront amenities. They were closed down for our entire stay. Know that if the weather is bad or the water is choppy, there’s Nothing to do here and they will close down the amenities. 2.) you would think with the amenities closed down, the staff would be available, but requests were ignored. It took 2 days and asking 4 times for an extra blanket. We asked over the phone, then we walked to the front desk the next day and asked in person. Still had to call AGAIN 12 hrs later when no blanket arrived. Same thing happens with food service. 3.) the hot tub was rather disgusting for a hotel in this price range. Since the resort was cold when we were there, this was a big disappointment.…
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Baker's Cay Resort Key Largo, Curio Collection by Hilton
Responded 1 week ago
Dear Kristina, It's unfortunate to hear that our amenities and the service received failed to impress you during your anniversary visit. We understand your frustration regarding watersports closure due to weather issues. That said, we appreciate your insight and consider it an opportunity to improve. Please accept our sincere apologies that your stay with us was not the experience you expected. We hope you'll consider giving us another chance at some point later down the road. Guest Service Team Baker's Cay Resort Key Largo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The deskriptions of the rooms are “oversold” and dirty. Staff at the reception has an attitude and does not seem to care about the guests. Staff in charge of the kids arrangements is the only 4* about this hotel. Restaurants are okay but overpriced.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Baker's Cay Resort Key Largo, Curio Collection by Hilton
Responded 2 weeks ago
Dear Rocco, While we are happy to have you as our guest, we are sorry to see you were disappointed in your stay. Please know the issues you encountered are surprising as we are normally known for our high level of service. We work hard every day to create a perfect experience for every guest and are continually learning and improving. We will be sure to review your comments as we move forward and hope to have another opportunity to impress you. Guest Service Team Baker's Cay Resort Key Largo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$494 - $962 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton key largo hotel key largo, hilton hotels key largo, hilton hotel key largo, key largo grande resort beach club
FORMERLY KNOWN AS
Hilton Key Largo Resort
LOCATION
United StatesFloridaFlorida KeysKey Largo
NUMBER OF ROOMS
200
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Claim Your ListingBAKER'S CAY RESORT KEY LARGO, CURIO COLLECTION BY HILTON - Updated 2023 Prices & Reviews (FL)
Frequently Asked Questions about Baker's Cay Resort Key Largo, Curio Collection by Hilton
Which popular attractions are close to Baker's Cay Resort Key Largo, Curio Collection by Hilton?
Nearby attractions include Island Dolphin Care (2.2 miles), Kingdom Escape Games (3.5 miles), and African Queen Canal Cruise (0.9 miles).
What are some of the property amenities at Baker's Cay Resort Key Largo, Curio Collection by Hilton?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Baker's Cay Resort Key Largo, Curio Collection by Hilton?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Baker's Cay Resort Key Largo, Curio Collection by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Baker's Cay Resort Key Largo, Curio Collection by Hilton?
Yes, valet parking is available to guests.
What are some restaurants close to Baker's Cay Resort Key Largo, Curio Collection by Hilton?
Conveniently located restaurants include Blond Giraffe Key Lime Pie Factory, Harriette's Restaurant, and Hobo's Cafe.
Are there opportunities to exercise at Baker's Cay Resort Key Largo, Curio Collection by Hilton?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Are any cleaning services offered at Baker's Cay Resort Key Largo, Curio Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Baker's Cay Resort Key Largo, Curio Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Baker's Cay Resort Key Largo, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Baker's Cay Resort Key Largo, Curio Collection by Hilton?
The staff speaks multiple languages, including English and Spanish.