First I would like to say I am very sorry for this resorts unexpected fire because I do think with some time and work this could have been a 5 star and I do hope they get back up and running soon. That being said I have traveled to many all inclusive resorts in DR Mexico and Jamaica and this does not compare. My husband an I visited this resort for a few days before our cruise to Cuba in March 2018. When we landed in Miami 9am we received a text from the bungalows asking when we would be arriving ( I was so excited thinking to my self how nice this is going to be a great trip) I told them around 12:30 -1:00 we were waiting for our rent a car.The next text from them was about how the were an all inclusive resort and check in is at 4pm and if we came early there was an additional charge. I was SO annoyed we paid a fortune for an ocean front room more expensive then any all inclusive i have ever been too. I understand the room not being ready I have no problem with that but if I was going to have a drink and some food at 1pm instead of 4pm are you kidding me I had also asked in advance if checking in early would be a problem and they said no. I was no longer feeling pampered I was feeling disappointed. I texted back and told them this and my husband called them and expressed his disappointment. Then I got an apology text stating they didn't see the note on my reservation of early arrival. I don't think this is good policy we met other guests who told us they drove around for 2 hours because they were told there would be an extra fee. Not good. Ok now the good The resort is BEAUTIFUL.The rooms amazing. It is a small resort intimate. I can't say enough about how pretty in really is. We had the best time on the floating bar. This is really unique. We loved it.The bikes were fun to drive around the property. There was really no beach per se but it is waterfront (most the the Keys not much beach) They had some water sports. the 2 pools were very nice. Food. Not enough food options We went to the fancy restaurant one night I was not impressed. and service was way too long. Entertainment not much. Service, they tried but there were still dirty glasses left on the beach table overnight. Some of the staff were excellent and some not. I really think this could really be because it is so new. For the price we paid it just needed more. I hope when it opens again they fix some of these things it could be an amazing resort. When you are spending so much money you just want excellent service. I truly hope they get there.…
If your question is should we go here.....the answer is YES absolutely! My husband and I spent a long weekend at Bungalows as a get away. We found this resort to be exactly what we needed. It put us in a relaxing mood from the moment we stepped out of our car. We were greeted at check in with people who took our bags, put a drink in our hands and took us on a tour. The property is peaceful, relaxing and immaculate! The pathways are lined with palms that light up at night. It is very romantic! The rooms were beautiful, quiet and clean! We stayed in a garden bungalow and the outdoor shower, tub and sitting area was extremely private. Each bungalow comes with bikes that are fun to ride. There are two different pools and a great selection of food and drinks. Our favorite lunch spot was Sea Senors. Small menu but fabulous food and service. That’s one thing we noticed all weekend. Everyone working was working HARD but they were still friendly and helpful. Italian night and Seafood night on the beach were delicious. Bogie and Bacall’s is an experience. It’s not just a quick meal. Plan to spend sometime at dinner but just relax, your on vacation why be in a hurry?! The exercise facility was clean and had plenty of equipment. My husband enjoyed the Peloton bikes! MUST KNOWS- 1. Make spa reservations early (call even! They book up fast and it’s an amazing treat!) 2. Make a reservation for the floating tiki bar too! Do it as soon as you get there! It books fast too! But is SO much fun! 3. Do yourself a favor and have the bar pizza! It’s phenomenal. 4. If you have a small Bluetooth speaker bring it with you! Makes for great background music for morning coffee on your porch or while you relax in the outdoor tub! 5. Do the stand up paddle boarding! It is so much fun and they give great instructions! It was our first time ever and we stayed out in the water for about an hr and never fell in because we listened to their advice! 6. Ice cream at the bar is also fabulous. Make sure you save room for some! SHOUT OUT- Everyone we met was friendly and willing to help make our trip as amazing as possible. However Tatianna and Reyna at the tiki bar are fun and great bartenders! Reyna found out it was my husbands birthday and went and got key lime pie for everyone as a surprise! Well above what we would ever expect. Tatianna made great drinks and kept us all laughing. They definitely made our trip memorable! Unfortunately we can not remember his name but the man who helped us on the stand up paddle boards was great too! He also drove our floating tiki bar and really is an asset with his local knowledge and personality. Last thought- If your looking for wild and crazy commotion go elsewhere. But if you want the most relaxing and romantic get away, do yourself a favor and go to the Bungalows! We plan to make it a yearly trip! …
My fiance and I went here on our vacation after we both returned from deployment. The entrance to the place was amazing it had a secluded feel to it and we were offered cocktails on arrival! The bungalow itself was gorgeous and so nice!! I do think that they should stock the fridge like a mini bar and also include snacks in the room. The grounds were gorgeous but the all inclusive food part is lacking. There needs to be more food options than the tiki bar and the planned dinners. There were some gaps in food times being available too, which if you are drinking this is not a smart option because when people drink they get hungry! If the resort can just figure out the food issues I do think this hotel will take off! The ground are amazing, it was so nice to not have any annoying kids around! Loved it and will go back once they reopen.…
Had anniversary trip booked for May 5-8. The week before travel I noticed 2 "deposit" charges on my CC totaling $2695 Called and was informed payment for full stay was due prior to visit. OK I explained "the deposit" was on my corporate card and the full $2695 needed to go onto my personal card. I was told no problem and within 24 hours the full amount was on my personal card. Except they never took the 2695 off my corporate card. Then at 6:30am Sunday morning May 5th while standing in line to board our plane I received a call about the fire and the resort was closed and could not honor the reservation. Ok things happen. I explained we were boarding and the lady on the phone said go ahead and fly down we will work on alternate accommodations for you and will advise when you land in FT Lauderdale. Upon arrival in Ft Lauderdale I called back and was told that my "alternate lodging was not their problem and they could not help us". My wife and I were left to fend for ourselves. Great. Found alternate lodging at Playa in Key Largo WONDERFUL PLACE!! Only problem was I had over $5,000 tied up on credit cards and then Playa was another $2500. Bungalows took almost 10 days to credit my personal CC and get me back my $2695. I had to put the charges on my corporate card in dispute to get that money back. Stuff happens. ItS how you respond which they responded arrogantly and left us hanging. Have never heard a word from them since we have been back. When they reopen STAY AWAY.…
We were supposed to stay here unfortunately there was a fire closing the resort. Fortunately noone was hurt. While reports stated that the resort reached out to existing customers this was not true. We heard nothing from the resort. In fact we called them and there was no assistance offered with regards to other locations. We had payed in full and it took a week to get the money refunded. We were understanding of the disaster but VERY disappointed with the lack of communication.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing