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This is a no frills good value place in nice Key Biscayne. The only thing that needs some work is the cleaning. Cleaning takes place every other day and there are no paper towels or travel size dishwasher liquid so you need to do it...More
1 Thank jrankw
Response from MikeA_Guest_Services, Guest Services at Coral Reef Key Biscayne SuitesResponded 1 week ago
Dear Guest, Thank you for staying and for the candid review. We appreciate your feedback so we know what we are doing well and where we can improve. We are pleased that you had a good time with your kids. Come back and visit us...More
We read some pretty harsh reviews before coming here and were a little worried about what we might encounter on arrival. None of these reviews reflected our experience - the rooms were excellent, everything worked well and the assistance we got with having to contact...More
Response from MikeA_Guest_Services, Guest Services at Coral Reef Key Biscayne SuitesResponded 3 weeks ago
Thank you for giving our hotel a try. We are delighted that it worked out well. We appreciate you staying and your detailed review. We are really pleased to hear that our staff was helpful and provided great service. We look forward to welcoming you...More
Stay away room was dirty. internet did not work they had not cable tv old antenna only that worked like 1980
Was charged resort fee even though they waive resort fee for Florida resident. what told by front desk they would refund me the resort...More
1 Thank jlm7983
Response from MikeA_Guest_Services, Guest Services at Coral Reef Key Biscayne SuitesResponded 4 weeks ago
Dear Guest, thank you for taking the time to provide us with your feedback. We apologize if we were not able to meet your expectations. I would like to clarify that the Florida Resident discount is an incentive that is only offered on our website....More
A lovely place to stay away from the huddle and bustle of Miami. Spotlessly clean, well furnished apartments. Nice pool and private beach a 5 minute walk away. The beds are extremely comfortable. The staff are lovely and friendly and go out of their way...More
Response from MikeA_Guest_Services, Guest Services at Coral Reef Key Biscayne SuitesResponded August 8, 2018
Dear Mezabel, thank you so much for the excellent review. We are delighted to hear that you had a great vacation at our hotel. We pride ourselves on having an topnotch staff who is always willing to help. We hope that you will return to...More
The surroundings of the resort are characterized by lack of maintenance. It all seemed very worn and foul.
Our appartment needed painting too and was very unclean. We also had to ask for sheets and towels to all of us.
The staff was kind and...More
1 Thank Kathrine W
Response from MikeA_Guest_Services, Guest Services at Coral Reef Key Biscayne SuitesResponded August 1, 2018
Dear Kathrine, Thank you for staying at Coral Reef and for providing us with your comments. Your comments are important because we need to know where we need to improve our service. We pride ourselves on providing an enjoyable experience so I must apologize for...More