The Ritz Carlton is a beautiful property, but the staff moves it to the top of my list. We ate several meals on property and the staff was so friendly and always took it to the next level of service. Daniele was among the best!! ,
The Ritz-Carlton Key Biscayne is an amazing resort for both business and pleasure. Great for weekend both family or solo escapes this hidden Miami gem provided me with a variety of restaurant choices with great food and excellent service. This ocean front paradise has a club floor, multiple pools, magnificent manicured landscape, beautiful large one bedroom ocean suites, a spa and fitness center, a gated entrance with 24/7 security and a team of talented valets and front desk people to get you in and out quickly. Conveniently located not far from the airport I highly recommend the Ritz-Carlton Key Biscayne Miami.
Annual staycation at the Ritz in Key Biscayne. Amazing stay and world class service even with the hotel limiting capacity to 50%. Want to particularly shoot out Josh and the guys at the The Dune bar. Amazing stay and service all around
My husband and I were looking for a resort that was "away from it all" so that we would not feel threatened by COVID. The Ritz on Key Biscayne was absolute perfection. All of the staff wore masks and were always welcoming and friendly. All of the restaurants were open, we had no issues with getting chairs on the beach (there were at least three attendants at all times); service at the adult pool was quick and efficient; and everyone was very friendly. The server at breakfast on the second morning even remembered that I had ordered decaf at breakfast the day before. The beach was clean, the water crystal clear, the whole experience was absolute perfection. We hope to return very soon. A true delight.
I just returned from 4 nights at RC. We have stayed numerous times in the past. The location is great. The hotel is maintained well enough although it is not spectacular. We did visit during Covid so perhaps some of the service issues are related. But we arrived on a Wednesday when it was extremely quiet and left on a Sunday. Apparently Saturday was one of the busiest days they have had since Covid kicked in. The service was mediocre and slow throughout the stay. The days of RC Key Bisayne providing great service are long gone. Based on past reviews, the “manager” will post a generic reply to this post saying that they are sorry that they didn’t live up to the expectations and to call them to chat. Last night after witnessing a line of 6 people at the front desk waiting for help and then seeing a line out the door at LightKeepers just to be seated, I told a staff member that the service was horrible and that if the manager wanted detailed feedback about the service problems over 4 days, to call my room. No call. No apology. When the manager doesn’t care, we all know what happens to the service. Here are a few examples: The bell staff generally keeps their heads down and pretends to be busy. No eye contact. No greeting. No doors opened. The front desk only keeps one person at the desk. Sometimes zero. I witnessed one time when the line was at least 20+ minutes. They don’t call for additional help and don’t apologize for the wait. Want some water at the beach from one of the servers? Ask twice. Wait an hour. Want to get your two chairs and umbrella (for your $40 daily resort fee)? You better hope nobody arrives ahead of you. The final day after waiting 10 minutes to me greeted and helped, we setup our own. The day I asked for my umbrella to be moved a few feet as the tide was rising, I was told clearly that they don’t offer this, but they would do it as a special favor due to high tide. Yes... these are people I was tipping. In terms of restaurant and beach service, they automatically add 18% which explains a lot. When the servers get paid the same no matter what, service suffers. I waited 10 minutes at LightKeepers for a hostess to show up. This was at a standard breakfast time. BTW, the air conditioners inside LightKeepers drip on the tables and into your food. The staff just laughs. Clearly a known problem that they have no interest in fixing. Saturday I couldn’t get timely drink service on the beach so I went to the pool bar. After waiting 10 minutes for someone to help me, I walked to the bar. The bartender grunted at me that he was busy. Eventually I had some drinks but had to return to the bar to beg to close out my tab. There are no public ice machines I assume due to Covid. So they tell you to call room service for ice. That takes 30-50 minutes from my two experiences. One time I waited roughly 40 rings before they answered. Wait wait wait wait wait wait wait. That’s the name of the game. For what is is worth, the service people themselves are generally competent and somewhat friendly once you have their attention. But from management down, this property has long since given up on trying to provide the world class service RC was once known for. Perhaps that’s what happens when you become a Marriott. Such a shame.…