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The Ritz-Carlton Key Biscayne

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455 Grand Bay Dr., Key Biscayne, FL 33149
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1386)
Room & Suite (520)
Pool & Beach (315)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Key Biscayne
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 hotels in Key Biscayne
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Discover The Ritz-Carlton Key Biscayne, Miami, a tropical oasis situated just minutes from downtown Miami, Florida. Our luxury Key Biscayne hotel in Miami provides a haven only 20 minutes from MIA. Stay with us to relax on miles of golden beaches and enjoy a myriad of activities for couples and families alike.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Paid wifi
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Room service
Safe
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
Spanish
Hotel links
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Location

Full view
41Car recommended
Grade: 41 out of 100
52Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
2,467Reviews64Q+A100Room tips
Traveler rating
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Popular mentions
Mary S wrote a review Nov 11
New Philadelphia3 contributions1 helpful vote
The Ritz Carlton is a beautiful property, but the staff moves it to the top of my list. We ate several meals on property and the staff was so friendly and always took it to the next level of service. Daniele was among the best!! ,
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Date of stay: October 2020
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ChrisCPA wrote a review Nov 8
Mount Pleasant, South Carolina47 contributions7 helpful votes
The Ritz-Carlton Key Biscayne is an amazing resort for both business and pleasure. Great for weekend both family or solo escapes this hidden Miami gem provided me with a variety of restaurant choices with great food and excellent service. This ocean front paradise has a club floor, multiple pools, magnificent manicured landscape, beautiful large one bedroom ocean suites, a spa and fitness center, a gated entrance with 24/7 security and a team of talented valets and front desk people to get you in and out quickly. Conveniently located not far from the airport I highly recommend the Ritz-Carlton Key Biscayne Miami.
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Date of stay: October 2020Trip type: Traveled solo
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josh d wrote a review Oct 2020
Delray Beach, Florida21 contributions6 helpful votes
Annual staycation at the Ritz in Key Biscayne. Amazing stay and world class service even with the hotel limiting capacity to 50%. Want to particularly shoot out Josh and the guys at the The Dune bar. Amazing stay and service all around
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Date of stay: October 2020Trip type: Traveled as a couple
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sdeveaux1 wrote a review Oct 2020
3 contributions
My husband and I were looking for a resort that was "away from it all" so that we would not feel threatened by COVID. The Ritz on Key Biscayne was absolute perfection. All of the staff wore masks and were always welcoming and friendly. All of the restaurants were open, we had no issues with getting chairs on the beach (there were at least three attendants at all times); service at the adult pool was quick and efficient; and everyone was very friendly. The server at breakfast on the second morning even remembered that I had ordered decaf at breakfast the day before. The beach was clean, the water crystal clear, the whole experience was absolute perfection. We hope to return very soon. A true delight.
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Date of stay: October 2020
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Jrydell wrote a review Oct 2020
Ladera Ranch, California35 contributions22 helpful votes
I just returned from 4 nights at RC. We have stayed numerous times in the past. The location is great. The hotel is maintained well enough although it is not spectacular. We did visit during Covid so perhaps some of the service issues are related. But we arrived on a Wednesday when it was extremely quiet and left on a Sunday. Apparently Saturday was one of the busiest days they have had since Covid kicked in. The service was mediocre and slow throughout the stay. The days of RC Key Bisayne providing great service are long gone. Based on past reviews, the “manager” will post a generic reply to this post saying that they are sorry that they didn’t live up to the expectations and to call them to chat. Last night after witnessing a line of 6 people at the front desk waiting for help and then seeing a line out the door at LightKeepers just to be seated, I told a staff member that the service was horrible and that if the manager wanted detailed feedback about the service problems over 4 days, to call my room. No call. No apology. When the manager doesn’t care, we all know what happens to the service. Here are a few examples: The bell staff generally keeps their heads down and pretends to be busy. No eye contact. No greeting. No doors opened. The front desk only keeps one person at the desk. Sometimes zero. I witnessed one time when the line was at least 20+ minutes. They don’t call for additional help and don’t apologize for the wait. Want some water at the beach from one of the servers? Ask twice. Wait an hour. Want to get your two chairs and umbrella (for your $40 daily resort fee)? You better hope nobody arrives ahead of you. The final day after waiting 10 minutes to me greeted and helped, we setup our own. The day I asked for my umbrella to be moved a few feet as the tide was rising, I was told clearly that they don’t offer this, but they would do it as a special favor due to high tide. Yes... these are people I was tipping. In terms of restaurant and beach service, they automatically add 18% which explains a lot. When the servers get paid the same no matter what, service suffers. I waited 10 minutes at LightKeepers for a hostess to show up. This was at a standard breakfast time. BTW, the air conditioners inside LightKeepers drip on the tables and into your food. The staff just laughs. Clearly a known problem that they have no interest in fixing. Saturday I couldn’t get timely drink service on the beach so I went to the pool bar. After waiting 10 minutes for someone to help me, I walked to the bar. The bartender grunted at me that he was busy. Eventually I had some drinks but had to return to the bar to beg to close out my tab. There are no public ice machines I assume due to Covid. So they tell you to call room service for ice. That takes 30-50 minutes from my two experiences. One time I waited roughly 40 rings before they answered. Wait wait wait wait wait wait wait. That’s the name of the game. For what is is worth, the service people themselves are generally competent and somewhat friendly once you have their attention. But from management down, this property has long since given up on trying to provide the world class service RC was once known for. Perhaps that’s what happens when you become a Marriott. Such a shame.
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Date of stay: October 2020Trip type: Traveled as a couple
3 Helpful votes
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Response from Isabella Wasielewski, Guest Services / Front Office at The Ritz-Carlton Key Biscayne
Responded 3 weeks ago
Dear Jrydell, Thank you for taking the time to share your candid feedback in regards to your most recent stay with us at The Ritz-Carlton Key Biscayne, Miami. I would like to take this opportunity to sincerely apologize for the shortcomings that you experienced in reference to our staff service and wait times. Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. We are in review of the mentioned items and are committed to improving our resort experience. We are addressing our ladies and gentlemen in each area of the resort to ensure we are always providing excellent service. If you would like to speak further on your stay, please reach out to the hotel at 305-365-4500 and ask to speak with myself. We truly appreciate you choosing to stay with us during these unusual times and we hope you will give us the opportunity to restore your confidence in our property by staying with us again in the future. Sincerely, Isabella Wasielewski Front Desk Manager
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PRICE RANGE
$339 - $1,107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton key biscayne, miami hotel key biscayne, key biscayne ritz carlton, ritz key biscayne, ritz-carlton key biscayne
LOCATION
United StatesFloridaKey Biscayne
NUMBER OF ROOMS
352
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Frequently Asked Questions about The Ritz-Carlton Key Biscayne
What are some of the property amenities at The Ritz-Carlton Key Biscayne?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton Key Biscayne?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton Key Biscayne?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Key Biscayne?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton Key Biscayne?
Conveniently located restaurants include Milanezza - Key Biscayne, KEBO Restaurant, and Costa Med.
Are there opportunities to exercise at The Ritz-Carlton Key Biscayne?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is The Ritz-Carlton Key Biscayne located near the city center?
Yes, it is 0.4 miles away from the center of Key Biscayne.
Are any cleaning services offered at The Ritz-Carlton Key Biscayne?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Key Biscayne offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton Key Biscayne?
Many travelers enjoy visiting Stiltsville (1.1 miles).
Does The Ritz-Carlton Key Biscayne have any great views?
Yes, guests often enjoy the ocean view available here.