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The Ritz-Carlton Key Biscayne

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455 Grand Bay Dr., Key Biscayne, FL 33149
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1463)
Room & Suite (673)
Pool & Beach (333)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 01/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Key Biscayne
Updated 01/14/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 hotels in Key Biscayne
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Discover The Ritz-Carlton Key Biscayne, Miami, a tropical oasis situated just minutes from downtown Miami, Florida. Our luxury Key Biscayne hotel in Miami provides a haven only 20 minutes from MIA. Stay with us to relax on miles of golden beaches and enjoy a myriad of activities for couples and families alike. Stop by one of our on-site restaurants for ocean-front dining, tacos and tequila, burgers and more. Maintain your fitness routine in the state-of-the-art fitness center, offering fitness and yoga classes, or enjoy a rejuvenating treatment in the spa.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Beach
Bicycle rental
Babysitting
Paid private parking on-site
Paid wifi
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Wine / champagne
Tennis court
Kids club
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
VIP room facilities
Bottled water
Private bathrooms
On-demand movies
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
Spanish
Hotel links
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Location

Full view
42Car recommended
Grade: 42 out of 100
53Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
2511Reviews66Q+A100Room tips
Traveler rating
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Popular mentions
dottie dog wrote a review May 11
Addison, Texas439 contributions267 helpful votes
We spent a few days here for a change of scenery. The front desk was great - always helpful. They offered a lovely room upgrade also! The grounds and lovely. We spent most time at the adult pool as the family pool was as expected a bit overrun with kids. The beach was ok. They do a nice job with umbrellas and service. Others noted the beach was under repair but it was clearly done when we were there. No issues. There was a large wedding going on at the time and it provided some people watching, but the hotel did a nice job of not impacting other guests with such a big group on site. The two dinner restaurants were good - though light keepers was much better. The cantina was ok, food was good, but the menu is very limited. The Dune bar was great - Gino keep it lively and offered great beverages. Burgers there were very good, as was the crab salad. The only negatives were some guests just ignored the mask inside the halls/public inside spaces entirely. There will be idiots everywhere of course. The hotel posted that it was required but there was no evidence of any staff member reminding guests who ignored it. Overall it was very nice. There is not much to do except the pool and beach. But it is a well maintained hotel with very good service.
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Date of stay: May 2021
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Room Tip: suites facing the ocean have two balconies!
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Valerie F wrote a review May 7
New York City, New York34 contributions62 helpful votes
We booked a three night stay at the Ritz to spend mothers day with my family who lives nearby. Here is the blow-by-blow: Thursday: We arrive at the hotel at 3:30. Despite what is described as a strict "masks must be worn inside policy", it's a pretty mixed bag. After we wait in what seems to be an interminable line at the check-in counter, we are told our room is not ready and that check-in is at 4pm, which appears to be a religious tenet here. People are not friendly but we figure it is the afternoon crush. They will call us when the room is ready. Fine. We get the kids changed into bathing suits and figure we can spend a few minutes in the pool. We arrive at the pool and are told that because we do not have a room number, we cannot use any towels. We explain that we are waiting for our room but to no avail. Everyone just walks away from us, but mercifully allows us to use a chair. Nobody calls and by 5:30 we go back and wait in the line again; it somehow seems longer and when we eventually get the key, the front desk staff seems even less friendly. Anxious to get into the room and get changed out of wet bathing suits (remember no towels?) we go to the elevator bank and discover that 2/3 elevators are out of service. Eventually we make it up to the room; our bags are not there. We call down a few times -- nobody answers the phone on the first two attempts, but the third time is the charm and our bags eventually make it upstairs and we go down and eat at a restaurant that describes itself as Mexican and that is where the similarities end. Everyone is tired; our kids who are pretty good about eating anything in a tortilla decided that this food is not worth it, and we go to bed. Friday: We wake up to a letter saying that we will not be given access to any of the resort features unless we have a resort wristband which, of course, can only be obtained by going to the front desk. Not wanting to run that gauntlet, we decide to head to breakfast after stopping to explain to someone in the hall that most of the elevators are down and yes, they will have to wait a while. We eventually go down, wait in the interminable line and eventually reach the disinterested desk clerk who gives us the wristbands. My husband takes the kids out to the beach and tries to find an attendant who can help us with towels and umbrellas. After trying and failing to get anyone's attention, we group the chairs together, hoist umbrellas and grab towels. The kids have a good time at the beach and we eventually make it over to the pool where we encounter the same level of disinterest from anyone working at the hotel; we are starting to realize that the vibe is very self-service. We return to our non-smoking room in the afternoon and there is so much cigarette smoke it smells like a bar circa 1977; apparently, our neighbors got frustrated with the rain and figured that with the lax mask policy, maybe the no-smoking rules are relaxed too. They are right. We try calling a few times, and eventually I go down to the front desk to ask for a new room. After some haggling (and a few texts from my husband, who notes that he is sitting on our balcony observing a lot of people vaping outside) I am offered a lower priced room for which they will charge me the standard rate. I have no options at this point, with two hungry and tired five year olds so I accept. We are told to pack everything up and leave the bags by the door lest anyone have to work too hard at this. After we return from dinner, we ask the unhappy desk clerk for our keys and arrive at our room. Our luggage is strewn haphazardly in front of the door. We have to call once again to ask for the sofa bed to be made for our kids. And that, dear reader, is where I leave you. We have 2 more days in this incredibly expensive hotel and who knows what further misadventures await.
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Date of stay: May 2021
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4 Helpful votes
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Linda B wrote a review Apr 2021
Louisville, Kentucky39 contributions35 helpful votes
Our normal beach vacation in the late winter or early spring has been to the Ritz Carlton in Cancun. Being fully vaccinated, as a matter of principle, we did not want the hassle of the COVID test required to return to the USA. Thus, we chose to have a beach vacation in the USA. We had heard guests in Cancun speak positively of the Key Biscayne property. The property is much larger than the Cancun hotel; maybe 3 or 4 times larger. It is well maintained and very clean. There is an adult only pool on the north end of the property, which is a plus. The resort is "family friendly" with both a family pool and a "spray area" for children: quite a decent size. If you are a couple wishing for a relaxing stay; avoid rooms in the 30's ocean side. Those rooms are above the family pool and the major outside dining area of Lightkeepers. It is very noisy. A better choice would be rooms on the north end of the hotel. Why we were placed on the south end is a mystery. We are long time Ritz Carlton guests of a "certain age". About check-in: we were given incorrect information that housekeeping would be "every other day". No, it was every day. Lack of communication between areas of the hotel is an issue. Sadly, there are no beach cabanas as in Cancun. All cabanas are poolside. Beach "daybeds", a few, are available on the beach, but a better option are the chairs and umbrellas. One can move the chairs as the sun moves. The food quality is quite good, but the ambiance suffers. Lightkeepers is the main restaurant. It is quite large and we had server issues. Food was great. Wines are over priced per bottle, what one expects. Forget about having a couples' quiet dinner as the restaurant is full of families with bored children.
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Date of stay: April 2021
Location
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Room Tip: Rooms higher than 35 or so will be on the north end away from the family pool and Lightkeepers...
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1 Helpful vote
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Elizabeth wrote a review Apr 2021
Hopkinton, Massachusetts36 contributions5 helpful votes
+1
We just returned from a truly amazing 5 days at the Ritz. We were a bit concerned going down there because we had read all the reviews about the beach construction/renovation. I feel badly for all that were impacted by this. But, fortunately, the construction was 100% completed by the time we arrived. The new beach is just gorgeous!!! It is wide and has all soft, new sand. We did not find seaweed to be an issue at all. In fact, the water was warm and clear the entire time we were there. The beach service was great. We never had an issue getting chairs or an umbrella. We ate lunch on the beach several times and it was delicious ( the beach menu is from the Cantina restaurant). Saturday and Sunday were definitely more crowded than Mon-Thurs, so if you’re going to the beach on a weekend I would just suggest getting there earlier. Mon-Thurs the beach was far less crowded. The rooms are standard size, however, we got a room with an ocean view balcony which added a good amount of outdoor space that we used frequently. The view from our room was outstanding. We were on the 9th floor directly facing the ocean and the views were just breathtaking. We ate several times at both the Cantina Mexican restaurant and Lightkeepers restaurant. The food at both these restaurants was very good, we had no issues at all there. The room service menu is quite limited, they should probably add a few more items to it, so we passed on ordering any room service. The grounds of the hotel are stunning. The family pool is large and they have a splash pad for the kids which looked like a lot of fun for the little ones. We used the adult pool daily and it was just beautiful. It is quite large and they keep the water warm, it was the perfect temp. Mon-Wed they have beverage service at the adult pool, and Thurs-Sunday the full menu from Dune is available. Overall, it was just a wonderful trip. We did not want to leave. I am confident we will return to the Ritz at some point, it is just beautiful. On a side note, we rented bikes from the hotel one day and biked down to the Bill Baggs State Park to see the Cape Florida Lighthouse. I highly recommend doing this and then having lunch at Boaters Grill which is within the park. Really beautiful and a fun experience!!
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Date of stay: April 2021Trip type: Traveled as a couple
2 Helpful votes
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ivandean wrote a review Apr 2021
Brookline, MA8 contributions12 helpful votes
This is first vacation in 9 months my wife and I took. We were really looking forward to it, as the hotel has beach and tennis, our main activities while on vacation. It is close to Miami (for easy arrival), but far enough from the craziness. It is a great relaxation spot. But not this time Monday to Friday from 7am to 5pm heavy trucks were going up and down the beach. Sunrise walks on the beach were out of question, as we were going out for walk, the trucks would start driving up and down the beach. Sitting on the beach reading a book was not possible during the day, as instead of hearing waves, heavy machinery noise for enjoyment. I wouldn't mind all this, but hotel didn't notify us. I specifically sent several questions via email to the property and didn't get any warnings back. My wife and I didn't have to go last week, we could have chosen any other week to go, It looks to me that the hotel made the choice for us, not that we have made the choice. Otherwise, if you are looking for active vacation and you love tennis, it is a great property to visit and enjoy. The hotel is a bit dated, the coffee shop closes at 1pm during the week, so no good coffee available at the resort, but the staff is great.
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Date of stay: April 2021
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2 Helpful votes
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PRICE RANGE
$339 - $1,107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton key biscayne, miami hotel key biscayne, key biscayne ritz carlton, ritz key biscayne, ritz-carlton key biscayne
LOCATION
United StatesFloridaKey Biscayne
NUMBER OF ROOMS
352
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Frequently Asked Questions about The Ritz-Carlton Key Biscayne
What are some of the property amenities at The Ritz-Carlton Key Biscayne?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Ritz-Carlton Key Biscayne?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton Key Biscayne?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at The Ritz-Carlton Key Biscayne?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton Key Biscayne?
Conveniently located restaurants include Milanezza - Key Biscayne, KEBO Restaurant, and Costa Med.
Are there opportunities to exercise at The Ritz-Carlton Key Biscayne?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is The Ritz-Carlton Key Biscayne located near the city center?
Yes, it is 0.4 miles away from the center of Key Biscayne.
Are any cleaning services offered at The Ritz-Carlton Key Biscayne?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton Key Biscayne offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton Key Biscayne?
Many travelers enjoy visiting Stiltsville (1.1 miles).
Does The Ritz-Carlton Key Biscayne have any great views?
Yes, guests often enjoy the ocean view available here.