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Holiday Inn Express Hotel & Suites Miami-Kendall

Traveler (80)
Room & Suite (25)
Pool & Beach (22)
Certificate of Excellence

About

#3 of 7 hotels in Kendall
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
The newly renovated Holiday Inn Express and Suites Miami Kendall is located 1 mile from Miami Executive Airport, and many shopping, dining and entertainment options. We offer free shuttle service within the 5 mile radius (6a-9p) every hour on the hour. Free Internet access, local calls and a 24 hour Business Center help you stay connected. With 1,950 square feet of meeting space, we are the perfect host for all your gatherings. Enjoy a swim in the outdoor pool/Jacuzzi or get in a workout in our 24hr Fitness Center. The free Express Start Breakfast Bar features an array of delicious items including our signature cinnamon rolls and hot pancakes, which you won’t find anywhere else in Miami Kendall. Stay Smart.
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Property amenities
Free parking
Fitness Center with Gym / Workout Room
Pool
Free High Speed Internet (WiFi)
Breakfast included
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Green
Hotel links
Visit hotel website
Special Offer:Save More on Your Rate
Hotel deals
272Reviews
8Q+A
33Room tips
Traveler rating
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Popular mentions
Spent a night here on route from Key West to Sarasota along route 41. The Hotel is very clean with good size rooms and spotless bathrooms. Breakfast is the standard HIEX stuff all served in large dining area. Only downside is the location which is too far from local restaurants and makes dining awkward. I would return.
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Response from MichelleC9321, Front Office Manager at Holiday Inn Express Hotel & Suites Miami-Kendall
Responded 2 weeks ago
Hi kingyd2017, I wanted to thank you for choosing to stay with us during your route to Sarasota from Key West and also for taking the time to provide us with such positive feedback. I wanted to apologize if information on all of our nearby restaurants were not provided to you upon check in or during your stay. We are actually less than a mile away from numerous delicious local restaurants. London Square is an outdoor mall which is only 3 minutes from our hotel (.08 miles). This mall has multiple restaurants such as Sergios, 5 guys, Taco Rico, Subway, 100 Montaditos, Rin Connection Sushi, Charcoals, Starbucks, Crepe Maker, Patacon Pisco and many more. We are also less than 3 miles from to El Floridita, La Perla (local Peruvian), Los Verdes and much more. Our free shuttle service can even take you to any of these places since it is within the 5 mile radius. A bunch of restaurants also deliver. We hope to see you again soon during another road trip so that you can check these places out :) Thanks for choosing us!
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Elisa checked me in when I arrived and was amazing!! She was extremely friendly and knowledgeable regarding the hotel and surrounding area. I interacted with her multiple nights during my stay and she was equally friendly each night and even remembered mine and my colleagues names. Her guest relations skills were much better than any of the other staff I interacted with while on property. The original room I had was clean and well maintained. The complaint I had was regarding how the front desk handled the issue I experienced with the toilet in my room. The chain had broken and I was forced to move to another room. I didn't appreciate that I was told I could stay in my room and wait 12 hours before the toilet could be fixed. It wasn't until I showed how displeased I was with that option that I was offered the ability to move. The room I was moved to was an "upgrade" in front of the elevator where I could hear the guests above and next to me all night long. My final night really was miserable!
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Response from MichelleC9321, Front Office Manager at Holiday Inn Express Hotel & Suites Miami-Kendall
Responded 2 weeks ago
Hi 457allen, I wanted to start off by apologizing for not handing this issue as effectively and quickly as we should have. Rest assured that this issue will be brought to the staff's attention in order to improve their problem handling skills and see where we went wrong. Thank you so much for your kind compliments about our super star Night Auditor, Elisa. She truly does go above and beyond and we love seeing her affect radiate to our guests. We hope to see you again next time. Warmest Wishes,
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The hotel has a good look, and expectations on cleanliness were met for a Holiday Inn Express. I was in a few rooms since we had several friends staying together, and one shower had the paint chipping off the tile, and another had its soap dish broken off. The biggest complaint I had was that the hotel rooms were so damp and moist. The carpet felt wet to walk on it was so humid. The kids swimsuits didn't dry after 24 hours of hanging up in the bathroom. The bedding felt damp too, and it made it hard to sleep. Other rooms felt the same way. Breakfast area was tidy and food was good. Pool was well maintained and fun to make use of. Elevators oddly are on two different controls, so everyone on every floor calls both elevators but only uses one, so there are lots of empty stops. Staff was very friendly, courteous, and helpful. Provided amenities we needed.
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Response from MichelleC9321, Front Office Manager at Holiday Inn Express Hotel & Suites Miami-Kendall
Responded 4 weeks ago
Hi Don K, I wanted to first thank you for choosing to stay with us during your time here with several of your friends. Detailed feedback such as yours gives us a chance to see exactly where we went right and what we can improve on. It is our mission to be constantly improving and consistently making sure that all of our guests experience a comfortable stay. We love seeing that you had such a positive experience with our staff, amenities, cleanliness and breakfast. We will definitely contact the correct team so that everyone is on board with the humidity you had mentioned. Thank you again for choosing to stay with us and we hope to see you again very soon. Warmest Wishes, Michelle Calderon Front Office Manager
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After reading the reviews, I was surprised at the condition of our bathroom. Clean, but in need of maintenance. Room was also clean. It was a quiet area which was nice. Breakfast was ok. They did not keep up on restocking and the oatmeal was very runny. The Cinnabon’s were good and the coffee station well stocked. Close to many restaurants and shopping.
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Response from MichelleC9321, Front Office Manager at Holiday Inn Express Hotel & Suites Miami-Kendall
Responded May 20, 2019
Hi heatherw750, We wanted to thank you for taking the time out of your schedule to provide us with helpful feedback. Feedback like yours is important to us because it allows us to see what we can improve on as well as what we are doing right. Its great to see that you were able to enjoy our clean rooms and cinnabons! We have contacted our maintenance team to investigate the issues you mentioned. Thanks so much again and travel safe :)
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This was a very clean atmosphere. Staff was very friendly. Room was large with fridge, microwave, Keurig coffee maker, and so very nice. We had are two little ones with us under 5 years old. This was are second time staying here. Comfortable beds, clean and updated. Like one other hotel. Breakfast is amazing. Pool and spa was nice too.
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Response from MichelleC9321, Manager at Holiday Inn Express Hotel & Suites Miami-Kendall
Responded May 7, 2019
Hi Andrea B, Thank you so much for reaching out to Tripadvisor in regards to your recent stay with us at the Holiday Inn-Express &Suites Miami-Kendall. It is our goal to make sure that all of our guests experience a comfortable and pleasant stay (from business travelers to family travelers like yourself). We love hearing that you were able to sleep comfortably, enjoy our amenities and our friendly staff. We hope to see you and your little ones again soon. Travel safe :) Warmest Wishes, Michelle Calderon Front Office Manager
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PRICE RANGE
$110 - $205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites miami-kendall, holiday inn kendall, holiday inn express kendall, kendall holiday inn
LOCATION
United StatesFloridaKendall
NUMBER OF ROOMS
107
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