Harborside resort has been where me and my family go usually on spring break for the past 3 years last week was no different. The experience that I went through with our room and being locked out and not being able to get in after hours definitely did not sit well with me. The next morning I encountered an employee that greeted me at the door and made everything better for my trip and family. Christina Barnes, Christina Barnes, Christina Barnes this employee that they have working for them is an angel in disguise. What this young lady did for me and my family and how far and beyond she went to make sure She correct the situation and the experience that we had earlier. Christina was so amazing She never left my side until everything was resolved and the calls and texts she made to whoever needed to know about my experience and how to make it better was amazing. The part that blew my mind the most is she checked up on me every single day and my family the whole time we were staying there. The same goes for Jim they definitely made me reconsidered my stay. Needless to say I am giving kudos and props to the employees who doesn't get their recognition enough. Because they are the one that makes a business what it is. Christina deserve her flowers and so much more till this day I'm still surprised that she is not a manager Christina displays all the qualities as such even without the title or even more because her presence alone and how she treats you as a person is with every company would love to have to represent them. Thank you again ❣️…
Newly refurbished living rooms, new furniture (including sleeper sofa) new tables, new rug, and new curtains instead of those awful vertical blinds. New paint with some new decor too! Just spectacular!
I booked this hotel last minute yesterday at 5:30 pm as my friend thought she was going out of town and couldn't house me. She texted me at 7 am that she could so I called in less than 16 hours to cancel. Yes I did book through Travelocity who said they were willing to waive the one night penalty because let's face it the booking was on your books for like 14 hours so they sent an email to your reservation's department asking for an exception. However Travelocity received something from you that said the one night penalty would stand! PROPERTY DECLINED TO WAIVE THE ONE NIGHT PENALTY. When I called your front desk and asked to cancel the reservation I was told that the New Hotel Collection was not the one enforcing the penalty but Travelocity!! BUT THAT WAS A LIE!! I guess you get to keep my over $300 to hold a room for me for 12 hours. I hope it is worth it to you. Travelocity did help me get the rest of my money back for the days I am not staying. But to me this would not be a hotel chain I would be associated with. I don't like being lied to. And truly did you need to keep my money to hold a room for less than 24 hours? Buyer beware.…
The beach and pool areas were lovely. One pool was somewhat cloudy, didn’t appear to be monitored daily. Poolside furniture was very uncomfortable. Kitchen and living areas were nice. There was visible mold on the bedroom ceilings and in the vents. My friends and I all suffered respiratory issues while staying in this place. Room supplies were minimal and requests for additional needed items received slow response.
Everything about this hotel/apartment was so great. We stayed at one bedroom apartment with extra sofa bed. I was a little worried about the size of sofa bed but it was big enough for my 8yo and 12yo (they are big girls). Laundry at site was helpful and unlimited water bottles and beach towels were great. We cooked hotdogs and burgers with grills outside and ate with a few other people staying at the hotel. It was really fun experience and made us feel like we were living there! Oh if you keep looking at the ocean, you may find dolphins!!!
This was our 2nd stay here. Clean, right on beach, sunset view is perfect. Beds need updating! The springs could be felt through the mattress on both our stays. Left my back, hips and shoulder in pain.
Room was real clean it looked like it had just been redone bed was the most comfortable bed I have ever been in. It was better than mine at home. Pool was real nice my kids were in it most of the time we was there. Only issue I had I was told we had a balcony and we didn’t it was a patio and we didn’t have a view at all. The 2 and 3 bed room suite had the view if you are in the one bed don’t expect much of a view. But if you are there for the pool it’s right there. And it is steps from the beach
Best vacation I have ever had. Loved everything. It was like we had our own private beach and heated pool. So close to the beach and Gulf. My family was happy and we had a wonderful time. Kevin was very helpful and nice.
Easy access to beach for a morning walk or you can sit at balcony to watch sunset. The condo has spacious living room for the family gathering. A few restaurants are at waking distance. Great location to browse the area.
First, on Sunday the cleaners unlocked our room while I was there alone and did not even knock. My husband and son were shopping so this gave me quite a scare. The ice machine was empty so we had no ice and no trays in the freezer to make any. The dresser in the master room has missing handles so you can’t use all the drawers. The master bathroom has nothing to put your items on in the shower. I’ve never had to put my items on the floor. The shower is slippery, no toilet paper holder, no wastebasket so we are using a Publix bag, out of the 3 lights 1 is burnt out, 1 very dim, 1 fully lit. No coffee filters so thank goodness I brought some. Only 1 kitchen towel and no drain board. One of the bed pillows in the spare room has a large pick stain on the cover. The sliding glass doors don’t open. The small pool has 2 out of 3 steps missing. We had to flag down the cleaners who don’t speak English to get a trash bag. Why so stingy with items that should already be in the room? For a family celebrating their 31st anniversary and 60th birthday this is the worst. We will never book this resort again. We work hard for our money and this trip was not cheap. You would think spending almost $3,000 for 5 days that you would not have all these issues.…
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