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The Diplomat Beach Resort, Curio Collection by Hilton

AMOMA$404*
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Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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The Diplomat Beach Resort, Curio Collection by Hilton
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3,116 Reviews from our TripAdvisor Community

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There are newer reviews for The Diplomat Beach Resort, Curio Collection by Hilton
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Showing 2,860: English reviews
Reviewed April 24, 2016 via mobile

fantastic place to stay , only surprise was that 18 percent gratuity was added to everything even for just ordering key lime pie staff was very helpful and took care of details rooms were little small but ok. pool is wonderful and so is spa experience

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Helpful?
Thank Chris D
Amanda V, Front Office Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Chris D, Thank you kindly for your recent review and excellent feedback of your stay at the Diplomat Resort & Spa. I am thrilled to learn that you had an enjoyable experience at our pools and our Spa. We will be looking forward to welcoming you back soon. Warm Regards, Amanda,

Reviewed April 23, 2016

Upon my arrival, the people at reception totally ignored me and served three other customers before me. I requested a king bed, and got two queens... why??? Also on check in they told me that the balcony was not accessible due to renovations. Why didn't they tell me before I check in? I got to my room, very unimpressed. The...

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Helpful?
1Thank Allan F
Amanda V, Front Office Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Allan F, Thank you for sharing your recent experience with us on TripAdvisor. Please know that your satisfaction is of the utmost importance to us. I have reached out to you privately already to further discuss your recent stay. I apologize for the frustrations you experienced. We hope to be able to rectify the issue and show you the...

Reviewed April 23, 2016 via mobile

These guys must be making too much money and not representing the Resort in a good light. We went to rent a kayak and only one guy was working sign up and did not even care about the people standing in line...we were 2nd in line and waited over 15 minutes before we walked away. The bottom line, Boucher Brothers...

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Helpful?
Thank Bert M
Amanda V, Front Office Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Bert M, Thank you for your recent review and candid feedback regarding your experience at the beach. Please accept my sincere apologies for our service gaps and Inconvience caused. Is is truly not in keeping with our service standards and I offer no excuse. Please reach out to me directly in hopes to restoring your faith and trust in...

Reviewed April 23, 2016 via mobile

Stayed here 3 nights. Luckily on a package deal including breakfast. 'Cause that was a 70usd price tag for two persons. Incl 18% tips. Pool area nice but why is it that these hotels have to play loud music and only the latest club versions ? What is wrong with mixing it with something from other decades ? Shows me...

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Helpful?
2Thank Steen K
Amanda V, Front Office Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Steen K, Thank you for taking the time to let us know how your recent stay at the Diplomat Resort & Spa went. I highly appreciate your review as it provides me with the information I need to look into your experience personally. I will reach out to the recreational team in regards to mixing up the type of...

Plymouth, United Kingdom
Reviewed April 23, 2016 via mobile

After staying at South Beach for a week this resort was very different. This was a beautiful beach resort hotel with lovely amenities.The beach was gorgeous with great sunbeds and helpful staff. The hotel was beautifully decorated and spotlessly clean. Our room was comfortable with lots of extras that made our stay very good. We used rivals lounge for food...

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Helpful?
1Thank Sue R
Amanda V, Front Office Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear Sue R, Thank you for taking the time to share your recent experience with us at the Diplomat Resort & Spa. It was wonderful to hear how much you enjoyed your stay, from the beach amenities, room accomodations and Rivals restaurant. Rest assured that your comments have been acknowledged and we understand the disappointment and Inconvience the pool closure...

Virginia Beach, Virginia
Reviewed April 22, 2016

Very nice hotel but a little pricey. Amenities in the hotel are very nice but there is nothing around the area to do. I was there on business but don't think I will go back to this particular area. Nice gym!

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
1Thank donnawI3921SW
Amanda V, Front Office Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear donnawl3921SW, Thank you for sharing your comments. We are definitely a hidden gem, located in a residential area located between Miami and Fort Lauderdale where there are numerous things to do. I would suggest reaching out to our Conceirge ambassadors as they are the most knowledgeable and could provide you with great options to see and do. My Best,...

Champaign-Urbana, Illinois
Reviewed April 22, 2016

The hotel is at an excellent location with great views from the rooms especially the Atlantic side. Too bad that the service is slight sub-par but that is expected with busy touristy mega-hotels. The pools do tend to get crowded with people during the weekend evenings. FYI - free wifi for Hilton Honors members, paid for everyone else. In my...

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Helpful?
1Thank stellardoc1
Pensacola, Florida
Reviewed April 22, 2016

We had booked this hotel for three nights as part of a Seabourn Cruise package. When we arrived, the desk person had never heard of Seabourn. Eventually, she found us. We'd reserved a deluxe balcony room. This is what we got: a corner room with an unusable balcony that was under renovation. Workers were present during the day - precluding...

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Helpful?
2Thank PJGreen
Amanda V, Front Office Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear PJGreen, Thank you for taking the time to let us know how your recent stay at the Diplomat Resort & Spa went. Forgive us for the oversight upon arrival as we are always pleased to welcome Seabourn to the Diplomat. Please accept my sincerest apologies that we were not able to turn what was supposed to be an unforgettable...

Reviewed April 21, 2016

Beautiful views. Clean establishment. Nice pool areas. but few amenities. No breakfast provided, not even continental, no airport shuttle, if you forgot something they had no supplies. Fine establishment and relaxing atmosphere, just be ready to pay for every little thing...including any WiFi.

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Helpful?
1Thank 925dianen
Amanda V, Front Office Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

Dear 925dianen, Thank you for sharing your feedback with us on TripAdvisor. I wish these issues had been brought to our attention during your stay so that we could have provided you immediate solutions. We have multiple amenities on property. We 3 restaurants that provide breakfast, including In-room dining. A shuttle to the airport can be arrange with our Conceirge....

Atlanta, Georgia
Reviewed April 21, 2016

Very unorganized and not the service level that I would expect from this type of property. Problems with room selection, check-in process, non-existent room-service (they wouldn't answer the phone). Very disappointed.

Review collected in partnership with Curio – A Collection by Hilton
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Helpful?
3Thank M7226IIdavidl
Amanda V, Front Office Manager at The Diplomat Beach Resort, Curio Collection by Hilton, responded to this review

M7226lldavidl, Thank you for taking the time to provide us with your feedback on your recent stay. This is truly not in keeping with the usual high standards that we pride ourselves with and I make no excuses for our service shortfalls. Rest assured that your comments have been acknowledged and we understand the disappointment and Inconviences this has caused...

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06/11/2017 06/12/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
A grand re-imagining of a legendary Florida resort, The Diplomat Beach Resort brings iconic hospitality back, wrapped in a spirited escape-to-sunny-shores feeling. Rising above the Atlantic waves and beyond the expected, this magnetic social hub extends its stylish flair from coast to Intracoastal - a Florida playground perfected. From our lagoon pool, cabanas, shore and spa to creative culinary & entertainment, families and work friends find a vibrant oceanfront destination, a reason to return. ... more   less 

Additional Information about The Diplomat Beach Resort, Curio Collection by Hilton

Address: 3555 South Ocean Drive, Hollywood, FL 33019-2827 (Formerly Westin Diplomat Resort and Spa)
Location: United States > Florida > Broward County > Hollywood
Price Range: $202 - $379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Diplomat Beach Resort, Curio Collection by Hilton 4*
Number of rooms: 998
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Hilton Hotels Direct, HotelsforEveryone, Priceline, Evoline ltd, Cancelon, getaroom.com, TripOnline SA, HotelsClick, HotelQuickly and HRS so you can book your The Diplomat Beach Resort, Curio Collection by Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westin Diplomat Hotel Hollywood
Westin Diplomat Resort
Westin Hollywood
The Westin Diplomat Resort & Spa
Hollywood Westin Diplomat Resort
Hotel Style:
#2 Business Hotel in Hollywood
#4 Spa Hotel in Hollywood
#7 Luxury Hotel in Hollywood
#10 On the Beach Hotel in Hollywood
#15 Family Hotel in Hollywood
#16 Romantic Hotel in Hollywood
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Questions & Answers

Here's what travelers have asked, with answers from The Diplomat Beach Resort, Curio Collection by Hilton staff and other travelers.
121 questions
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Questions? Get answers from The Diplomat Beach Resort, Curio Collection by Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“18th floor ocean front room with a balcony was fabulous. We started with the city view. Rooms were comparable.”
jimc198, 4 days ago | Read review
“Pick a different hotel.”
  • Blocked deck under construction an fabulous view!
pbfanning, 6 days ago | Read review
“Find another hotel”
ddm3604, 6 days ago | Read review
“Ask the staff they really will give you all there is at this hotel”
joebT7275YV, 1 week ago | Read review
“I'd recommend requesting higher floor - you can see the ocean from pretty much any room :)”
astagiare, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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