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Holiday Inn Miami West - Hialeah Gardens

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Holiday Inn Miami West - Hialeah Gardens
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1,430 Reviews from our TripAdvisor Community

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Showing 982: English reviews
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

The only reason I came back was because or the bartender luz!!! She is amazing she is so sweet and made my hotel stay worth it. This will continue to be my hotel while I'm down in Miami for work. They want 122nd location is just a little further from work but I do not like the service and the... More 

Helpful?
Thank Frank C
Philadephia
Level Contributor
58 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for training locally. Was sifting thru several hotels in the area and the ratings were somewhat around the same. As I read the comments though, this hotel stood out for service. Boy they were correct! Called and inquired about the cost and not only was the woman pleasant, but she accommodated me for the pricing I saw... As... More 

Helpful?
Thank Dean M
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Dean, Where do I start, first and foremost, thank you for taking the time to write a very detailed recap of your great experience. After enduring almost a year of renovations we are all glad they are behind us and our guests can enjoy the new product. I could not be prouder of the impression all of the staff... More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

I arrived early on a "red eye" flight for two days of job interviews and wanted time to rest and prepare. From the moment I arrived, Kaza and the other hotel staff made me feel very welcomed. Kaza was especially friendly and extremely professional. He was able to accommodate my requests (checking into my room early, for one). My room... More 

Helpful?
Thank A TripAdvisor Member
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

First and foremost thank you for choosing to stay with us and we hope you were successful with your interviews! Kazi is a wonderful employee who is always committed to make the guest experience wonderful, especially on the overnight shift, and it will be my pleasure to share this with him. We are thrilled that you enjoyed our newly renovated... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

We had a wonderful stay at this hotel. The rooms at the hotel were really neat, and comfortable to stay in. The lobby's had a lot of space, and breakfast buffet was really delicious, and very staff were really nice and amazing. Also thanks to housekeeper AURELIA for her hospitality and all her attention. So thank you to everyone for... More 

Helpful?
Thank Klaudya H
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Klaudya, Thank you for taking the time to write us, and the great feedback about the rooms and breakfast, which I will be happy to pass along. I will personally share your comment with Aurelia, as she is a wonderful employee, who we are grateful to have on our team. More 

Columbia, Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

While I usually have a great experience with Holiday Inn's this was a frustrating experience. After our family reunion dinner which was held at this hotel (the dinner was lovely), we could not get back to our rooms because the two elevators in the hotel were completely jammed with a large group of people who were also staying at the... More 

Helpful?
Thank Diane B
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Diane, Thank you for taking the time out of your busy day to write us regarding your recent stay. I am disappointed that we failed to deliver the basic services requested, and I have spoken with the appropriate department heads to ensure corrective actions are taken. The hotel has a third party pest elimination company that works in partnership... More 

Travelers are raving about these Hialeah Gardens hotels

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Breakfast is actually really great here, Niuris, which is a server here, was really friendly and charismatic. Valentina, who happens to be another server, was also really great. They both kept great attention to me and the service and good food!

Helpful?
Thank Misael M
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Miseal, Thank you for your feedback as we just recently finished our renovations in the restaurant, including changing the selections offered at breakfast. I will be sure to share the great comments about both Valentina and Niuris, as they are wonderful employees! More 

Denver, Colorado
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Great breakfast served by Niuris and Valentina . Lovely service , and great coffee to start the day . Rooms are renovated and clean . Only recommendation for my test is to amp up the AC power in the rooms . The pool was clean and very decorated . Truly surprised by such good service

Helpful?
Thank jdrod0313
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Jdrod, Thank you for the great comments about the breakfast and Niuris and Valentina, two wonderful employees. We are pleased that you found the rooms clean, and we will certainly look into the A/C comment, which I will send you a private message to get more information. Thanks again for taking the time to write us. More 

Miami, Florida
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 22, 2016

Rooms are really nicely kept. Staff is very helpful and friendly. Great breakfast. Excelent location. The bed linens and towels were new. Still under process of remodeling but didn´t affect our stay at all.

Helpful?
Thank Carlos G
Cancun
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 22, 2016

I stayed in the hotel for many times. Never had a problem. Last stay I ordered some packages from Amazon. One of the packages was delivered to the hotel and signed by JASMEEN. The package never appeared. I made a complain at the hotel but the manager, Karl Laxy never replied. I talked to him many times, send mails, and... More 

Helpful?
1 Thank Martin T
IHGService, Guest Relations Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Martin T, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us... More 

1 review
5 of 5 stars Reviewed August 19, 2016 via mobile

I stayed at this hotel for a few days and it got better and better each day.The people were very helpful,the rooms were very nicely renovated.The best part of this hotel was the general manager, he went out of his way to make our stay comfortable! I wish there was more people like this in management!

Helpful?
Thank TomPapavasiliou
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Tom, We are thrilled you had a great stay, and enjoyed our new rooms, hope to see you the next time you are in the Miami area! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Complimentary onsite parking and WiFi, outdoor pool and onsite dining are just a few of the many reasons people choose our hotel when planning a Miami vacation. ... more   less 

Additional Information about Holiday Inn Miami West - Hialeah Gardens

Address: 7707 NW 103rd St, Hialeah Gardens, FL 33016-2415 (Formerly Howard Johnson Plaza Hotel - Miami Airport)
Location: United States > Florida > Hialeah Gardens
Price Range: $91 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Miami West - Hialeah Gardens 3*
Number of rooms: 263
Reservation Options:
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Also Known As:
Howard Johnson Plaza Hotel Miami Airport
Miami Howard Johnson
Hialeah Gardens Howard Johnson
Howard Johnson Miami Airport
Howard Johnson Hialeah Gardens
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