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Holiday Inn Miami West - Hialeah Gardens

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Holiday Inn Miami West - Hialeah Gardens
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1,402 Reviews from our TripAdvisor Community

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Showing 965: English reviews
2 reviews
5 of 5 stars Reviewed yesterday NEW

definitely i had a great stay in miami at holiday inn miami west and as usual i had a great attention by all the workers there, clerks and especially by Mrs Luz Ruiz, who works at the bar restaurant of the hotel, who once again made my stay there amenable. Thank you all for such an attention.

Helpful?
Thank Jose Luis C
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago via mobile

It was a nice place to stay with very friendly helpful staff especially Niurys hernandez who was extra special and nice to all of us during our ten day stay here. To those coming to Miami I recommend this as a good place to stay. Everywhere was clean and nice. The manager Adrian hernandez was very respectful and helped us... More 

Helpful?
Thank Tariq B
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Tariq, Thank you so very much for choosing to stay with us, and we are pleased that you found the hotel clean as our housekeeping staff works tirelessly to give our guest a great room. It will be my pleasure to pass along the great comments about both Niurys and Adrian, who are both wonderful employees, we are grateful... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel was so nice! Rooms were clean. Rooms had all the necessary accessories. Paula Rubio gave us so many pointers on continuing our road trip to Key West, FL. All of the staff at this hotel were so helpful. Highly recommended.

Helpful?
Thank Joann M
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Joann, We are thrilled that you not only found the rooms clean, but also the staff helpful, especially Paula, who is a tremendous asset to our team, and it will be my pleasure to thank her personally. We hope to see you the next time you pass thru the Miami area, and thank you for writing us. More 

Miami, Florida
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Breakfast brunch was included and that was the main reason we chose this place. Our young children like to eat as soon as they wake up and they don't tolerate a long wait. The only thing was there was a HUGE contingency of Filipinos and the omelette lady did not take orders. She made one standard omelette. Given what she... More 

Helpful?
Thank TousPourUn
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Touspourun, Thank you for your feedback and we are pleased you were able to get the omelet you wanted, and I will take this oportunity to speak with the chef about your experience. Thank you for taking the time to write us as we greatly appreciate the candid comments. More 

Plant City, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Well after a hectic time traveling from TPA with a final destination of DGO, we spend one night here, the staff was very helpful, the most impressive hospitality I had received from a night at a hotel pay by the airline. Rosanna Franco excellent customer service make you feel @ home! Keep up the excellent job Rosanna👍🏼👏🏼✨🏆

Helpful?
Thank Kenia D
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Kenia, Thank you for taking the time to write us, and especially being displaced by the airlines, and I cant' tell how much we appreciate that. We are thrilled you experienced the kind of hospitality we offer to each guest at our hotel, and I can't wait to share this with Rosanna, who is a wonderful employee we are... More 

Barbados
1 review
4 of 5 stars Reviewed June 19, 2016

The rooms were nice and clean plus the housekeeping and front-desk staff were very helpful. Paula Rubio from front-desk, gave us a lot of information on places to see and restaurants try. The was helpful for my family's first time to Miami. The hotel is very close to shopping malls and restaurants.

Helpful?
Thank jbrowne28
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear J Browne, Thank you for the great comments about the cleanliness of the newly renovated rooms and our front desk agent Paula, as she is a wonderful employee, and it will be my pleasure to share this with her. We hope that you will choose to stay with us the next time your travel plans bring you to the... More 

1 review
5 of 5 stars Reviewed June 13, 2016 via mobile

We stayed at Holiday Inn two times during our stay. We stayed for one night then headed out to Orlando and came back for two nights back at the hotel. Both times were wonderful! The staff is really friendly and helpful. The service was really good and the renovated hotel, just amazing! We will definitely be coming back to this... More 

Helpful?
Thank Cristina R
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Cristina, Thank you for choosing to stay with us, including a return visit, and we are thrilled that you found the staff friendly and helpful as they want each and every guest to feel welcome to our hotel. We can't wait to have you return and thanks for taking the time to write us! More 

Brisbane, Australia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 8, 2016

We stayed at Holiday Inn as part of a trip a deal package. It is a long way from the heart of Miami and you need to catch a bus and a train to get to the centre for about $5US otherwise a taxi would cost somewhere near $70 - $100 US. Location is not the greatest room OK and... More 

Helpful?
Thank Thomas G
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Thomas, Thank you for your feedback, in regards to getting to the hotel there are also other alternatives, such as the Super Shuttle, which is much more economical than a taxi, and also Uber. Our location is equidistant to both downtown Miami and Fort Lauderdale, and in the immediate area is the Westland Mall, which one could walk to.... More 

Naples, Florida
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 1, 2016 via mobile

Ive stayed at this hotel so many times Ive lost the count. Outstanding customer services by all the staff, best hotel rates in the area and just about a 30 min drive to South beach and downtown Miami. The rooms are fantastic, nice simple decorated and clean. Yesterday I was received with a room upgrade, welcome card and a ticket... More 

Helpful?
Thank AnolanJ
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear Anolan J, First and foremost, thank you for continuing to choose to stay with we certainly appreciate the business, especially from our IHG Rewards Members. You are 100% correct when you mentioned the IHG program and how wonderful it is, as you can start taking advantage of the benefits immediately. Thank you also for mentioning the great staff as... More 

Level Contributor
71 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 25, 2016 via mobile

We were there couple days ago. The hotel is not bad. Services were so so. Housekeeping lady was super friendly but after she cleaned our rooms she didn't leave us with any towels, lol. When we called FD to requested for towels, it took them a long time. I guess since they only have one person working at night. It... More 

Helpful?
Thank T P
Glen V, General Manager at Holiday Inn Miami West - Hialeah Gardens, responded to this review

Dear T.P., Thank you for sharing your experience with us, and first let me apologize for some of the issues you encountered as I have shared these with both the Executive Housekeeper and Front Office Manager to improve upon the level of service. We are in the process of a multi million dollar renovation and when the lobby is completed... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Complimentary onsite parking and WiFi, outdoor pool and onsite dining are just a few of the many reasons people choose our hotel when planning a Miami vacation. ... more   less 

Additional Information about Holiday Inn Miami West - Hialeah Gardens

Address: 7707 NW 103rd Street, Hialeah Gardens, FL 33016 (Formerly Howard Johnson Plaza Hotel - Miami Airport)
Location: United States > Florida > Hialeah Gardens
Price Range: $93 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Miami West - Hialeah Gardens 3*
Number of rooms: 263
Reservation Options:
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Also Known As:
Howard Johnson Plaza Hotel Miami Airport
Miami Howard Johnson
Hialeah Gardens Howard Johnson
Howard Johnson Miami Airport
Howard Johnson Hialeah Gardens
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