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Holiday Inn Express Miami-Hialeah (Miami Lakes)

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6650 W. 20th Ave., Hialeah, FL 33016
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Holiday Inn Express Miami-Hialeah (Miami Lakes)
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347 Reviews from our TripAdvisor Community

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Showing 199: English reviews
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Great spot to walk to shops and food spots. They also have a free shuttle to and from the airport. Can't comply about the cost for the room and it was very clean. They offer free parking to guest which was great for us. Staff was helpful when needed. If you are look oh to save money try this hotel.

Helpful?
Thank 345sweetnezz
PR
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here just a few nights, and our stay was great. The room was clean (so did the bathroom) and the service was excellent. Service at time of check-in and check-out was nice, the staff there was very friendly. The breakfast was good, at first I thought they’ll only have just a few things, but I was wrong, they’ve... More 

Helpful?
Thank jrc_pr
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 24, 2016 via mobile

At first I was hesitant about staying here with my girls after seeing some of the negative reviews. I travel often and know a clean place when I see one. I also know people will take the time to write a bad review because of a bad experience; you often hear the complaints and not when things go well. This... More 

Helpful?
Thank Ralph P
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Valued Guest, Thank you for taking the time to write a positive review of our hotel! We truly value your feedback and appreciate your comments regarding the cleanliness of our hotel. Our staff members take their role in the hotel very seriously and make the most effort to provide our guests a very clean and comfortable hotel. We look... More 

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 18, 2016 via mobile

Booked a last minute trip and decided to stay here. Great service provided from the entire staff. I checked in with Ashley and can I say, his service is top notched and should be commended. I had a little glitch in the room and it was quickly resolved by the engineering team. I also received a follow up call from... More 

Helpful?
Thank Mystery W
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Valued Guest, Thank you for your kinds words and the time you took to share them with us. It is wonderful to hear that you enjoyed your stay. We will share your comments with Ashley, Midloune, Carla and our entire team to encourage their continued efforts to ensure personal service and a warm welcome to our guests. We are... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 6, 2016

This hotel was in a great location, close to the highway, restaurants and mall. It was nice and clean. Check in was nice and fast. We didn't use the restaurant so I cant comment on the food.I would stay there again if I need to.

Helpful?
Thank Ellen M
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Ellen M, Thank you kindly for your positive review during your recent stay at our hotel. We look forward to serving you whenever your travels bring you back to the Hialeah/Miami Lakes area! Warm regards, Rosalyn Long Laso General Manager More 

1 review
4 of 5 stars Reviewed May 5, 2016

My stay at the hotel was good. It was good for the price and most appreciated was the close proximity to shopping areas such as Westland mall which has major stores as Macy's, Bath & Body Works, JC Penny,restaurants such as Red Lobster, Olive Garden, and Ihop are 2 miles or less away. It could use some repairs and updating... More 

Helpful?
Thank TIFF H
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear TIFF H, Thank you for taking the time to write a positive review of your recent stay at our hotel. We are so pleased that you found it very clean and everything in working order. Our commitment to investing in our property is continuous. In the upcoming months we have beautiful and exciting renovations planned for our hotel. Thank... More 

Nassau, New Providence Island
1 review
5 of 5 stars Reviewed April 26, 2016 via mobile

I recently had an opportunity to spend 3 days an three nights and it was excellent; management excellent, staff excellent; breakfast excellent: an the room extremely clean nice and quiet very very enjoyable!

Helpful?
Thank Robert D
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Robert D., Thank you kindly for your positive review during your recent stay at our hotel. We are so happy that you found the hotel to be extremely clean, enjoyable and very quiet! We look forward to serving you whenever your travels bring you back to the Hialeah/Miami Lakes area! Warm regards, Rosalyn Long Laso General Manager More 

Land O' Lakes, United States
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 19, 2016 via mobile

I stay at many hotels monthly for business and this is by far the worst of the HIE chain. Stained carpet, stained sheets, pee on the floor around the toilet, dirty a/c vents, worn woodwork, Velcro holding doors shut....very poorly managed and will never stay here again!

Helpful?
Thank Timothy S
IHGService, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Timothy S, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding the condition of our rooms, bathrooms... More 

Woodstock, Canada
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 17, 2016

Stayed at this hotel on points for one night prior to departing on a Disney Cruise. I used my IHG Rewards points for the night and was disappointed with our stay. I reserved a room with 2 beds for 2 adults and 2 kids and when I arrived I was told I received an upgrade to a Jacuzzi room with... More 

Helpful?
Thank Ravi P
RosalynLLGM, General Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes), responded to this review

Dear Guest, Please accept our sincere apologies for the inconvenience you experienced during your recent stay at our hotel. We always try our best to accommodate every guest request. I can understand your disappointment when you did not receive the type of room you requested. I hope that this experience does not deter you from visiting our hotel again in... More 

San Jose, California
Level Contributor
73 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
1 of 5 stars Reviewed April 7, 2016

There were so many issues with my stay, I gave up raising them and was looking forward to leaving and getting back home... This has to be the worst HI Express in my recent memories! I will say the staff was very friendly even though 90% of them do not speak English. This is a 0 star experience but the... More 

Helpful?
Thank knowmyhotels
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located just minutes from Miami International Airport and Opa-Locka Airport, the Holiday Inn Express Hotel & Suites is your best choice in Hialeah-Miami Lakes-Medley. Our hotel features 146 guestrooms which include 68 suites and 4 Jacuzzi suites.The Holiday Inn Express Hotel & Suites is your ideal destination. Imagine having all the space and tools you need for buisness, high-speed Internet, a specialized work area in your room, and plenty of electrical outlets. Our business center is there for copying, faxing, and features two computer workstations. If you're here for pleasure, you are just minutes away from outstanding shopping which include several malls, dining, entertainment and all the adventures that Miami is famous for.We provide all our guests with amenities that help ensure that your stay is comfortable and productive. Key amenities such as complimentary Stay Smart (hot) breakfast, free wireless high-speed Internet access throughout entire hotel, 24-hour fitness center, outdoor pool, and ample parking are just some of the comforts our hotel provides to help make your stay with us exceptional. ... more   less 

Additional Information about Holiday Inn Express Miami-Hialeah (Miami Lakes)

Address: 6650 W. 20th Ave., Hialeah, FL 33016
Location: United States > Florida > Hialeah
Price Range: $94 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Miami-Hialeah (Miami Lakes) 2.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Holiday Inn Express Miami-Hialeah (Miami Lakes) Hotel Hialeah
Holiday Inn Express Hialeah
Holiday Inn Hialeah
Hialeah Holiday Inn
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