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Universal Palms Hotel

4900 Powerline Road, Fort Lauderdale, FL 33309
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Universal Palms Hotel
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1,083 Reviews from our TripAdvisor Community

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Baltimore, Maryland
1 review
1 of 5 stars Reviewed yesterday NEW

It is absolutely shocking to me that anyone would recommend the Universal Palms Hotel in Ft. Lauderdale. The hotel itself is nothing like it is represented on their website, the Egencia service or any other booking site. The location is completely inappropriate for business travelers- the room had nothing except a bed and tv. No desk. Roaches in the bathroom.... More 

Helpful?
Thank Melody E
North Bergen, New Jersey
2 reviews
1 of 5 stars Reviewed 3 days ago NEW

I want to try to be fair here because I have my own business and need to travel in lower cost hotels. I'm not looking for luxury or a scene, just a clean room and comfortable bed. First thing you need to know that the entrance to the rooms are from the outside like a beach hotel. So exposes the... More 

Helpful?
Thank FloraTummys P
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

First of all, we are terribly sorry that you had to change room due to bugs. We agree that the attitude of our staff was completely unacceptable regarding the fact that you asked to back in the first room. You can be assured that a follow-up will be done to make sure that this sort of comment does not happen... More 

Travelers are raving about these Fort Lauderdale hotels

Vienna, Austria
Level Contributor
137 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

we booked it because we were flying out early from Ft.Lauderdale the next morning. we had to change rooms because in the first one was the carpet completely cut in parts. we had the room overlooking the pool - it was still far too noisy with the traffic and mostly with the train which horns directly into your ear! no... More 

Helpful?
Thank Isabel S
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

We are sorry to read that your stay was not as pleasant as it should have been. We take your review very seriously, as it helps us improve ourselves. To start off, we are well located for people who have to fly at the airport from Fort Lauderdale. We even offer a shuttle to bring our guests there. On the... More 

Montello, Wisconsin
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

Rooms were clean. Pool area was nice. Stay was made good because of Angel at the front desk. She was wonderful and fun. Remembered my name. Always smiled and did the little extra things for us to enjoy our stay. Without her, an average place. I'd go back because of her. Opposite of her, morning guy. I might have left... More 

Helpful?
Thank budusa31
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

We are thrilled that you found our staff so nice! We will pass all of your good comments to Angel. We are sure that she will be pleased to know you took the time to mention her work on TripAdvisor. Indeed, we take pride in offering great services and making sure that each guest’s stay is as great as it... More 

Mount Forest, Canada
Level Contributor
6 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

We got to this hotel around 3:30 on Friday afternoon, had a coupon which they said they could not honour but would give a better rate than usual the traffic had been horrible so did not want to move on. The lobby is lovely and pool area but seems like they put those with a coupon at the back where... More 

Helpful?
Thank KimG1961
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

We are sorry to read that your stay did not please you. We take our customers’ reviews seriously, as they help us know what we have done right and what needs to be improved. First of all, we are glad that you liked our lobby and our pool. Most of our guests enjoy the pool area to relax and enjoy... More 

Level Contributor
47 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Really over priced but the location and price was not as bad as Miami. This is a no thrills hotel. Tv was nice but reception was awful. This is the cable and satelite era not the rabbit ears antenna era. Room was good for an overnight would do again just stay out of Miami. There were stains on the carpet.... More 

Helpful?
Thank Tulmyster
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

Thank you for taking a moment of your time to write a review on TripAdvisor. We take our customers’ reviews seriously, as they help us improve ourselves. First of all, it is true that we are located outside the city center, near main highways. We offer a free shuttle to get to main shopping malls and some sights. For the... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Front desk rep was very helpful and respectful! Thank you Eurika. Also when another gentleman called the room to confirm we were satisfied he ensured we got the microwave we had requested. Overall great customer service! I would definitely visit again.

Helpful?
Thank Megan M
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

Thank you for expressing your satisfaction on TripAdvisor! We are thrilled you enjoyed your stay at our hotel. We do have our customers’ satisfaction to heart. Therefore, it is gratifying to read that you found our staff helpful and respectful. We will pass your comments to Eurika. We do our best to make sure that our guests feel at home... More 

1 review
3 of 5 stars Reviewed 6 days ago NEW

Started off a bit frustrating having to wait over 30 minutes for our reservation to "interface" with the hotel but the staff was friendly and that helped. I was disappointed when I was given a double occupancy room rather than the King Bed room I had requested during the reservation but they were very busy so I accepted since there... More 

Helpful?
Thank Chyrl S
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

Thank you so much for taking the time to express your satisfaction on TripAdvisor! We are always glad to read that our customers had a good time, while staying at our hotel. Great customer service can go a long way to make a guest’s experience memorable. It was my pleasure to ask you how your stay was and give you... More 

Fort Lauderdale, Florida
2 reviews
3 of 5 stars Reviewed 1 week ago

The hotel was good for the price!!! However, if you are very neat and clean person aka a germaphobe then this hotel is not for you. Although the rooms are quaint and appears clean at first glance you can run into the occasional issue of a poorly clean sheet. The first suite we used was a great but the toilet... More 

Helpful?
Thank Nella D
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

Thank you for taking the time to write a review about your stay. We are happy that you enjoyed your experience overall. We pride ourselves in offering quality services and spacious rooms at an affordable price. We would like to say that the state of the sheets you have described is completely unacceptable. They should have been changed before your... More 

Kingston Parish, Jamaica
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This hotel was very warm they treated me with so much respect..the rooms was beautiful we had a suite that had a door that led to the room and not to mention everyday our room was cleaned and smell of cherries .. Will definately be booking again

Helpful?
1 Thank Claudette J
PPappasGM, Directeur général at Universal Palms Hotel, responded to this review

Thank you so much for taking the time to express your satisfaction on TripAdvisor. We are thrilled that you loved your experience at our hotel! Our goal is to make each and every guest feel at ease and make sure that they have the best stay as possible. We are touched that you took the time to mention that you... More 

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