Residence Inn Fort Lauderdale Intracoastal/Il Lugano
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 08/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Updated 08/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
A masterpiece of contemporary design rising 15 floors above the Intracoastal Waterway, il Lugano Hotel is Ft. Lauderdale’s most fashionable address. Experience the height of exclusivity at this spectacular Fort Lauderdale Beach hotel -- offering ultra-luxurious suite-hotel accommodations and lavishly appointed private residences. Stay only minutes from the city’s financial district, shops, beaches, restaurants, and nightlife. Enjoy stunning Atlantic Ocean and waterway views, world-class amenities, and availability to arrange private dockage for yachts up to 50 feet. Travel to nearby shopping and fine dining establishments in our luxury Cadillac Escalades* (based on availability, fee may apply). Blending the style of the world’s finest boutique hotels and a dedication to flawless personal service, we are redefining expectations for Fort Lauderdale hotel suite accommodations.
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Location
Full view
73Somewhat walkable
Grade: 73 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
3333 NE 32nd Ave, Fort Lauderdale, FL 33308-7120
Getting there
Rental CarsSee rental cars from $13/day
1498Reviews56Q+A100Room tips
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+1
I have just completed a 6 night stay at this beautiful hotel. The staff are always available and prompt with any requests you have. They are once again offering a hot breakfast buffet that has 2 kinds of scrambled eggs and potatoes (with and without peppers and onions), turkey sausage patties and bacon, oatmeal, fruit, bagels, toast, English muffins, juice, etc. The breakfast area, and entire hotel, are kept spotless. Whether you have an intracoastal view or a "city view", the scenery from the huge balconies is gorgeous. There is a Walgreens/Walgreens liquor store within walking distance along with many bars and restaurants. The beach is about a half mile walk, and the front desk has plenty of beach chairs and beach towels available to use. The kitchen is well appointed with a Keurig coffee maker (a room previous to the one this week had a regular coffee maker, so you may want to verify with the hotel), toaster, stove top, full size fridge, microwave, dishes, pots and pans, a wine opener, plates/dishes, glasses/coffee cups, silverware, paper towels and kitchen linens. There is also a dishwasher available. The bathroom has tea tree oil shampoo and conditioner as well as body wash mounted to the shower wall in full size bottles. The pool is not huge or resort style, but it has many types of pool loungers that are both in the sun and shade. My experience has been that this is a calm, relaxed hotel that gets busier on the weekends. Please remember that many hotel staff are just coming out of a very difficult time. Many are still understaffed with limited resources that are not within their control. Patience and kindness are needed as all hotels work to bring you the kind of vacation experience you have been missing. One additional note. The nearby beach is a very "local" and usually not crowded beach. Many who go there go for those reasons. Please show respect by not putting all of your stuff down right next to someone or right in front of them when there is plenty of room to spread out.…
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Date of stay: July 2021Trip type: Traveled solo
3 Helpful votes
Helpful
Response from Island Hospitality Management, Owner at Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Responded Jul 23, 2021
Dear Lisa, Thank You so much for your amazing review and support. It was a pleasure reading your feedback. We hope to have the opportunity to welcome you back!
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room was o.k at best-toilet-back up-no supply-ie-soap ,etc-came in late and went to bed check out 10 the next morning-breakfast bag-not good-very few to choose from.location is the only think going for this place, however it not walking distance from beach.
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Room Tip: look else where
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Helpful
Response from Island Hospitality Management, Owner at Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Responded Jul 9, 2021
Thank you for your stay and feedback.
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It started already at the front desk where I was asked to sign a policy document. Based on their policy they must have a lot if issues with their guests and it didn’t make me feel welcome at all. Got to my room and it is not prepared feather free as agreed, and on top of that one of my pillows are very dirty (see picture) I guess it is all about expectations, and this property, nor it’s Managment doesn’t live up to what I have come to expect from Residence Inn. Nor a $450 / night property.
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Date of stay: May 2021
Cleanliness
Service
Sleep Quality
Room Tip: The 1 bedroom suite is roomy and has a good kitchen area.
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Helpful
Response from Emily Sanchez, Sales at Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Responded May 22, 2021
Thank you for choosing to stay at the Residence Inn Fort Lauderdale Intracoastal/Il Lugano and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. However, we also apologize that you did not feel welcome upon arrival due to signing the party policy form. It is the hotel policy for our guest staying on our property to sign form at check-in for any damages that may or may not occur in our rooms. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent GUEST ISSUE from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, STACY CALDWELL Front Desk Supervisor Residence Inn By Marriott Intracoastal/ Il Lugano ftlauderdalerimit@ih-corp.com 954-564-4400
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My stay at the Residence Inn was mediocre. Pros: location, the gym, valet guys Cons: outdated rooms, dirty floors, bedding, curtains, dishes, broken fridge, broken microwave etc. Much of the staff needs customer service coaching. Manu were rude. -the bed was uncomfortable. My lady experienced back pain after the 2nd night. -Most disappointing, the website stated there was hot breakfast and we learned upon arrival there was none. -We usually experience better status at Marriott vs Hiltom. But this time, it was but the case. Shocking and disappointing. One staff member, Stacey was rude when we asked some questions and normal assistance. Upon checking out I met Denea and Erika who were the most pleasant staff members. Wish they were there a little earlier during my stay. I do not recommend this hotel to anyone. If you're looking for a place to lay your head and be near the beach then okay. Other than that good luck. …
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Date of stay: April 2021Trip type: Traveled as a couple
Helpful
Response from Carrie Midgett, Owner at Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Responded May 13, 2021
Thank you for taking the time to share your feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team. We seek to provide a great experience for all of our guests and hope to have another opportunity to do that for you in the future!
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I have been staying at this property, originally called the Il Lugano Hotel, since it opened. My original stays were excellent, the facility was clean, well cared for, with an attentive staff, and had a bit of a vibe. My last 2 stays, particularly this one, since Marriott began managing, have been disappointing; the facility feels run down, the rooms & bathrooms are tired and worn. Upon entering the room, there were still crumbs on the carpet, the sink would not drain and the hook on the bathroom door was broken. Additionally, I was unaware (maybe my oversight) that room service was not provided unless requested. While housekeeping was able to drain the sink, the broken hook on the door was never attended to. Given the price of the stay was not inexpensive, the value received was sub par. I would consider this a budget hotel with higher end pricing.…
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Date of stay: April 2021Trip type: Traveled on business
Value
Location
Service
Room Tip: while ocean views are touted, the ocean is a good distance away and difficult to see. I suggest...
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Helpful
Response from Carrie Midgett, Owner at Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Responded May 13, 2021
Thank you for your continued business and review. Please know that is not the experience we wish to give our valued guests. We hope it does not stop you from staying with us again.
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FORMERLY KNOWN AS
Residence Inn Fort Lauderdale Intracoastal
LOCATION
United StatesFloridaBroward CountyFort Lauderdale
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Claim Your Listing Frequently Asked Questions about Residence Inn Fort Lauderdale Intracoastal/Il Lugano
Which popular attractions are close to Residence Inn Fort Lauderdale Intracoastal/Il Lugano?
Nearby attractions include Blue Jeans Blues (0.1 miles), Fashion Attack Boutique (0.1 miles), and Encore Salon (0.3 miles).
What are some of the property amenities at Residence Inn Fort Lauderdale Intracoastal/Il Lugano?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn Fort Lauderdale Intracoastal/Il Lugano?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Fort Lauderdale Intracoastal/Il Lugano?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Residence Inn Fort Lauderdale Intracoastal/Il Lugano?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Residence Inn Fort Lauderdale Intracoastal/Il Lugano?
Conveniently located restaurants include La Dolce Vita, Greek Islands Taverna, and Smoke BBQ.
Are there opportunities to exercise at Residence Inn Fort Lauderdale Intracoastal/Il Lugano?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Residence Inn Fort Lauderdale Intracoastal/Il Lugano?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Fort Lauderdale Intracoastal/Il Lugano?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Fort Lauderdale Intracoastal/Il Lugano offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Residence Inn Fort Lauderdale Intracoastal/Il Lugano?
The staff speaks multiple languages, including English, Spanish, French, and Serbian.