The customer service representative's at this hotel are extremely rude, no manners, the worst attitudes. How I feel is if you do not want to work at a place get another job, do not take out your misery on every paying guest. The rooms don't have microwaves, the tv doesn't work, it's crackheads all around the hotel, and the environment is extremely dangerous. It was a brawl in the middle of the hallway. The hotels pool security locked everyone out of the pool at 9PM even though every sign in the hotel states the pool close at 10PM. When we tried to talk to him he continuously ignored us and finally turned around said I don't care it is closed. The front desk girl 1 African American with braids going to the back is extremely unprofessional. I did not catch her name. When coming to this hotel the gos and address takes you to a shell gas station when I I was telling the hair braided to the back girl she hung up in my face. When I finally found the hotel and mentioned that I was the one she hung up on she said "oh I thought you was done talking" Terrible experience!!! The African American girl with the ponytail, extremely rude no enthusiasm in her face, none in her face. You ask her anything she looks as if she doesn't even want you to speak with her. Honestly, once I check out I will not recommend anyone to come to this hotel. I will also post reviews on every site that I can find, this experience was extremely a waste of money.…
Yesterday we robbed in our room they came in took some stuff and all of our cash. Worst hotel ever the sad thing it’s an insde job there’s so many rude employees and hotel management doesn’t even exist don’t come here if you don’t want them to get into your room and rob you.
I arrived at the hotel after paying in full on Hotwire only to find there were no rooms. The hotel is rundown. It was hot and smelly. Three police officers arrived while I was there with two other people who had come to get a room (also paid for ). No help was given to find other lodging. It was listed on Hotwire as 3 1/2 stars - must be out of 15. Do not go here. You will be sorry.
Never left a bad review before, but this hotel and the service was SO bad I need to do other people a favor. The staff is rude. The room and hotel in general did not look like the photos and it is not worth the price. Things were broken or did not work. And they never tell you that you have to ask for the cleaning a previous day, which means we did not have clean sheets or towels for three days. Again, no worth it.
There was not toilet paper in the room no tissues a lampshade was broken and most of the amenities like the pool , breakfast bafe ,bar and pool were all closed ghetto neighborhood 8 cops were there at about 4 AM not sure why but had to be something not good if I could give 0 stars I would.
This place is awful as sucks as the worst is disgust It was dirty it was filthy it was ghetto as they were checking out do were others nothing like it's portrayed outdated .Nasty Nasty nasty nasty next thing I've seen as the nasty nasty
Upon arrival we were met by very unpleasant lady. After checking into the room the Internet that they claimed they had had no service in the room nor could we receive a cell phone signal. We asked to be placed in a new room. There were roaches and gunshots fired. We literally moved and stayed at a friends house to avoid being in the hotel. It is not a safe space at all. Armed security guards would escort us into the building at night to get our belongings. The bathrooms are nasty and the sheets have stains on them. They do not give you towels you have to get them from the front desk and they are the size of a washcloth and dirty dingy
The only good part about this hotel is how nice looking the lobby is. Unfortunately, the rest of the property is old and downright gross. The hallways smell awful, either moldy or smoke, and the rooms aren't at all like they're pictured. Nearly everything in the room was sticky and the sink was broken. We stayed for one night because we were in town for a concert and left with what I will assume are bed bug bites all over our arms and legs. Legitimately just an icky hotel and not at all comfortable. Don't stay here if you can find something else.
I had a reservation to stay for 3 nights. The second I walked into the hotel, checked in, paid for security deposit, I walked into the room and I did not feel comfortable to stay there. It had an odor, didn’t look sanitary or clean. I was uncomfortable to sit anywhere. I didn’t feel comfortable in that whole environment- also with the cliente, I didn’t feel safe over all. 5 minutes after walking in, I walked out and got refunded my security deposit. The lady at the front desk said to have the third party call and she will approve a refund… it’s been a week and the hotel is first claiming that I stayed the entire 3 days, than said they would refund me for 2 days and charged me for the first night because I “stayed there”. I emailed the third party and showed proof that I got refunded the security deposit 5 minutes later so it shows I left the hotel. I called multiple times and spoke with Patricia and was constantly put me on hold and never came back to the line- or was hung up on. Horrible customer service. I just want to be fully refunded!! I don’t want to pay for a place I never stayed. I learned that I can’t be cheap with hotels and I definitely get what I pay for.…
Rooms do not look like pictures roaches in the room furniture from the 1970’s rooms very nast towels dirt when you get in room and they only give you 2 towels for the stay. Fridge is so small can only put cans in it. Find somewhere else to stay this place is horrible 🤬