I wish I had read the reviews prior to our stay; all reviewers who mentioned the need to update and mediocre food are on point. We had stayed here three times in the past while under the ownership of Mr. and Mrs. David Caples. The Caples taught B&B/Inn management and were on site daily and it showed in the food, service and accommodations. Today, the staff is polite but seem to "act their wage" as the saying goes. It was cold but no fire was lit, no one offered to turn on the outdoor heaters (another guest took it upon himself to do that for the group), staff remained behind the desk rather than roam and ask if guests wanted anything while we sat in the living room or porch. Breakfast was fine but not special and there is no "daily breakfast special" on Mondays, I guess it's their day off. The afternoon reception nibbles consisted of limp chicken wings, bacon wrapped Vienna Sausages, and a turkey ball skewer (one offering per afternoon). The current owners need to be onsite and provide guest service training to their employees and teach them to take pride in their work and avoid "acting their wage". As an FYI, the website pricing for "extras" needs to be updated to reflect current pricing. At $400/night (including taxes), we were disappointed and will not return.…
Don't waste your money on this horror show of a place. Not only did the accommodations not look like the photos in their advertisements with wallpaper pulling away from the walls and rubber stripping hanging from air conditioning unit. Worse yet- there was a mildew smell in the rooms. The humidifier sitting in the middle of the hallway confirmed there was an issue. Unfortunately the staff when told about the situation wanted to upcharge us to move to another room . Unfortunately the mildew smell with water stains visible on the ceiling made this unacceptable as well even when they offered to let us stay in this room for our current rate. I explained for health reasons we couldn't stay in a place that had mildew. They refused to refund us our money! They said they couldn't do anything! In principle we left and stayed at another hotel! I am working with my credit card company to try to get reimbursed! …
The most awful and most inhospitable experience ever. First, attempted to cancel due to a family issue- hotel refused to accommodate so we made arrangements to go. Arrived and we were totally grossed out by the room- smelled of mildew- wires running under rug, bathrooms are dirty and outdated!! Gross!! We asked to checkout and receive a refund. Management refused us a refund- owner is unreachable - This is the most horrible experience imaginable. Location is great but honestly- Stay away unless you want to pretend you're in the early 1900's and have no voice if you have a dispute. It's a joke. The website photos are a marketing ploy! of course the owners wife is a marketing executive and this is no surprise. Staff has face piercings and act like guard dogs for the owner- it's ridiculous.…
This is a pretty inn with old-world charm, and a staff that is among the nicest we’ve ever experienced. It’s right on the beach—which goes on for miles. The Inn is about a 20 minute drive from the Ritz Carlton and the Omni, which looked to be more landscaped, self-contained and built up. A big plus—Elizabeth Pointe is a short drive to Fernandina Beach, an adorable town with lots of restaurants and shops. There’s also a pretty greenway trail for walking and biking a few minutes away. Yes, our bed could have been firmer, but what made our stay such a pleasure was the staff—from the young women at the front desk to the housekeeping and breakfast staff to the gardener fretting about his poor shrubs that had endured a hard freeze. (Poor yuccas). A quiet, friendly place in a lovely setting.…
What a great Bed & Breakfast. I wish our stay could have been longer. The Lodge is immaculately clean and very comfortable. The main room is so inviting and cozy that I spent a few hours there one night reading a book. Elizabeth Pointe is situated directly on a wide, beautiful beach, where my friend and I took a long walk and collected shells. The big, wraparound porch with rocking chairs is a great place to enjoy the beach view and listen to the waves. The dining room also has a wide water view, and is the perfect place to enjoy the delicious breakfast. There is a coffee and tea bar with accompaniments available 24/7. An an hors d'oeuvre and drinks are served in the afternoon. But perhaps the best thing of all is the welcoming and accommodating staff who all seem to truly enjoy their jobs.. Parking is free and convenient, and the car ride to downtown is short and easy. All in all, the perfect place in the perfect location to enjoy wonderful Fernandina Beach. …
First the negatives: Mattresses so old & worn you feel the springs in your back. Outdated bathroom stunk of mold, with hot/cold shower issues. Their idea of a safety shower mat was completely the opposite of safe. The 'happy hour' made you wish you'd stayed back in the lively town of Fernandina. The morning breakfast was filled with awkward silence with all the guests whispering to one another; strange. The vacation vibe was nowhere to be found. Fernandina offers LOTS of other options!! Positives: pleasant staff, beautiful view.
First, the negatives: •We were originally placed in a room that smelled of damp mold. I have a mold allergy and noticed right away. (I’m hoping they get a specialist out to find the source so that it doesn’t spread and potentially become dangerous.) They graciously moved us to a floor above where it was MUCH better! Not a smell at all. Ahh. •The beds were a little bouncy but fine. •The bathroom seemed dated, yes, as others stated but that’s what gave it character. I found ours to be spacious for an inn. •The appetizers during social hour REALLY need help. Weird cooked wings with zero flavor. If the chef doesn’t feel like cooking at that hour I suggest just using a basic charcuterie (couple different cheese slice types with crackers and maybe a simple hot dip and be done.) Is this the same person that cooks in the mornings? Couldn’t be. Now for the positives: •Shelby. She should win some hospitality award for Amelia Island in general. She is the “Chick-fil-A management” of Inn Keeping. She cares and it shows. She goes the extra mile. She will find a yes where most would give a no. I could go on and on. I’m also noticing it in ALL the employees. They all are so sweet. The kitchen all the way over to the cleaning crew. Sweet, caring, and adorable. •The Breakfasts. The eggs were unusual but tasty, and the bacon cooked perfectly. Loved the homemade oatmeal and other fixings. The “prize winner” entrees were a tie between the blueberry pancakes and the best I’ve ever had French toast. •unlimited wine and beer. (Just bring your own snacks) •Best ever brownies and chocolate chip cookies all day long along with water, tea and coffee anytime. •The rocking chair views! So so peaceful. I could literally sit there all day. •Chair service (just need more chairs placed out on weekends) •Nice toiletries samples (shampoo, cond., etc.) TV had many options of channels.…
The Elizabeth Point Inn was an absolute gem in Fernandina Beach. It directly oceanfront with wonderfully appointed rooms. The staff was the best and sought to answer all questions and serve. Breakfast was delicious every morning and when I, accidentally, left a couple of items behind in my room, I was immediately contacted, and they shipped them to my house within 3 days. My wife and I will definitely return!
What a lovely hotel! The staff were first-rate friendly and accommodating, and the public areas were clean and well-kept. We spent 5 nights in one of the oceanfront suites detached from the main lodge. Our room was beautifully appointed and comfortable with breathtaking views. Complimentary breakfast and cocktail hours were a great way to start and end the day in between exploring the island's many adventures and enjoying a fantastic dinner at local restaurants. Highly recommend!
Amazing service especially in this time where there is very little service in most places! All the staff were so great! It’s been a long time since I’ve stayed in a place that was this perfect for me and my husband. We will be back!
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