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Hawks Cay Resort

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Hawks Cay Resort
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4,589 Reviews from our TripAdvisor Community

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Showing 4,350: English reviews
Knoxville, Tennessee
Reviewed March 10, 2014

We just returned from 2 nights at Hawks Cay where we stayed in the main building. The room was well appointed and beautiful, HOWEVER for the price I expected a telephone in the room that worked (we reported this to the front desk immediately and it never did work despite our repeated requests), the ceiling light in the room with...

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Helpful?
2Thank Jennifer V
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We are always looking for new ways to improve our property and rely on valuable feedback, such as yours, to direct us to the areas that may require our immediate attention. On behalf of our staff, I'd like to extend my sincere apologies for the inconveniences that you encountered during your visit with us. We can understand your frustration if...

Reviewed March 10, 2014 via mobile

My family and I returned to vacation in the keys and chose Hawks Cay as our lodging choice. The hotel is located in one of the most beautiful areas in the lower Florida keys. The hotel boasts a wide range of water sports and amenities for all of the family to enjoy. My kids enjoyed paddle boarding kayaking and swimming...

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3Thank MiamiReporter
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

While we are glad you and your family chose our resort for your relaxing getaway, we regret that you encountered a few disappointments during your visit. We do sincerely regret the inconveniences that you experienced with our housekeeping services, as well as the frustrations with our menu options. We are happy to announce that we are in the development stages...

Romulus, New York
Reviewed March 10, 2014

The resort is beautiful. One of the prettiest places that we saw in the keys. With multiple pools and an adults only area, there's something for everybody. The atmosphere is laid back and family friendly. They have four resident dolphins in a natural enclosure that you can watch anytime, and swim with for a fee. They offer a sunset cruise...

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Helpful?
1Thank Rick S
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

Thank you for your beautiful description of our resort. We are happy to know that you enjoyed so much during your vacation with us though we regret that you encountered inconveniences during your visit. We are excited to share that we will be updating our adults-only, Tranquility Pool, along with adding an elevated level of service for our pool guests....

New York City, New York
Reviewed March 10, 2014

One word describes this resort.....overrated. People are nice. Room is very nice. Food is expensive and nothing to really look forward to. Pool is small for the number of guests. No beach to speak of. The internet seems to be dial-up from the 1990s. Will I return? Not a chance. Spend a little more and go to Turks and Caicos...

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Helpful?
3Thank pcotten06
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We regret that we were unable to meet your expectations. We do hope that our numerous resort pools, along with our saltwater Lagoon and beach, offer enough space for all of our guests, but recognize that sometimes one outlet gets more crowded than others. We sincerely apologize for our slow Internet, as we have recently done a complete overhaul and...

Reviewed March 7, 2014

Let me just start by saying that I am a 14 year old and actually had tears running down my face when we left. Coming from a teenagers point of view, I couldn't have asked for anything more (except a little price reduction on somethings, but hey you have to get your money some how). My mom, my sister, and...

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Helpful?
3Thank mylifeasariel
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

What a great review! It is truly wonderful to know that you enjoyed your stay at our Hawks Cay Resort and we appreciate that you've shared your perspective. We look forward to sharing your review with our staff, as your comments will bring a smile to their faces when they learn how much you enjoyed your visit. We hope you'll...

kalamazoo
Reviewed March 7, 2014

We had a lovely room, well-appointed and comfortable. Plenty large for my husband and I, and our 8 year old daughter. Our daughter was thrilled with the swimming options (saltwater lagoon, and large pool near our room), and I was pleased with the warm temp of the pool. We had a very good snorkeling trip, booked through the hotel. Our...

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Helpful?
2Thank layner
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It is truly wonderful to learn that you and your family enjoyed your vacation at our Hawks Cay Resort though we deeply regret to learn of your dining experience with us. On behalf of our restaurant staff, I hope you'll accept my heartfelt apologies for the inconveniences that you encountered. This does not reflect our usual high standards and I...

London, United Kingdom
Reviewed March 7, 2014

Hawks Cay is a large resort with villas and hotel complex, we stopped here for one night on a road trip and was impressed by the lovely room, facilities and pool areas. Dining options were limited and seemed quite pricey but we enjoyed this resort and would like to come back to explore the complex further - only staying one...

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Thank reydan92
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It was our pleasure to accommodate you during your road trip and we are thrilled to learn that we were able to impress you with our accommodations, facilities and amenities. We would like the chance to welcome you back for a more extended visit and we hope you'll choose to visit us again soon at the Hawks Cay Resort.

Reviewed March 6, 2014 via mobile

Pros- amazing place for small kids. Very safe/secure playground and pool area with lots of activities. The beach/pool area was very well kept. The resort itself was beautiful. The staff was very friendly. Free valet parking and a shuttle service was nice with a 2 year old. You can charge everything to your room, use your hotel key as a...

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Helpful?
Thank Brandy J
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

Thank you for taking the time to share your thorough review of our property. We would like to take this time to apologize if our accommodations did not meet your expectations. It is disappointing to learn of the inconveniences that you encountered in your room and we regret that we were unable to impress you with our Island View accommodations....

Charleston, South Carolina
Reviewed March 5, 2014

Our recent vacation at Hawk's Cay Resort was one our our best ever. We wanted a quiet, relaxing vacation so we stayed in the Sunset Villas, which are a few minute walk (or tram ride) from the main area of the resort. Sunset Villas has its own pool which overlooks Tom's Harbor and I now know why they call it...

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2Thank LovetheKeys1020
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

It is wonderful to learn that you spent one of your best vacations at our Hawks Cay Resort. Thank you for taking the time to share your experience and positive feedback regarding our Sunset Villas. It seems like you truly enjoyed a relaxing and memorable experience by our pool! We are so glad that you enjoyed your vacation with us...

Reviewed March 5, 2014

Hawks Cay is a good hotel on Florida Keys. Just in the middle so a nice starting point - either to Bahia Honda or Marathon, or even Key West. If it was somewhere else I would rate it as 3*. But there is not so many alternatives for similar resorts in Florida Keys. Sth for people who prefer to stay...

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Helpful?
Thank theNine
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review

We truly appreciate your honest remarks regarding your recent stay with us at the Hawks Cay Resort. While we regret that we were unable to impress you in all areas of your visit, we are grateful that you've given us this opportunity to improve our customer service. While we regret that the service you received missed the mark, we assure...

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Amenities (67)
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Beach (13)
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Double Queen Room with Ocean View (53)
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Hawks Cay Two Bedroom Villa (103)
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Indies Family Pool (11)
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Pirate Ship Pool (3)
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Presidential Suite with Water View (92)
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Tranquility Pool (13)

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
About the property
  • Wheelchair access
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Hawks Cay Resort

Address: 61 Hawks Cay Boulevard, @ Hawks Cay Resort, Duck Key, FL 33050
Location: United States > Florida > Florida Keys > Duck Key
Price Range: $232 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hawks Cay Resort 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
Hawks Cay Resort Duck Key, Florida
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Questions & Answers

Here's what travelers have asked, with answers from Hawks Cay Resort staff and other travelers.
109 questions
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See all questions (109)

Questions? Get answers from Hawks Cay Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Sunset Village was nice”
eyetravel12_13, 4 days ago | Read review
“Stay at sunset Villas, away from pool - unless you have younger children that need a quick trip to the bathroom”
Kim-YaYa, 4 days ago | Read review
“if you have a family of 4 or more go for the Villas.”
brianp8912, 1 week ago | Read review
“Sunset Village was peaceful and the villa option gives you space”
640bonniew, 2 weeks ago | Read review
“we had a 4 bedroom villa Queens with a King in the master. no rollaway provided because of fire code.”
peggy33953, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question