Jason at the adult pool bar took great care of us during our conference and helped us get college football on after Ian broke the TVs earlier in the week. He is an amazing bartender and a great DJ too.
We decided at the last minute to book a family trip to the Keys and picked Hawks Cay. It was the correct decision!!!! Atmosphere, pools, the dolphins and the hospitality. I only have one negative thing to say you need to do dinner outside of the resort much better selection other than that we will go back.
Our family had a great time at Hawks Cay using all the amenities especially the paddle boards and kayaks in the lagoon. Of special note, Scotty at the lagoon was so helpful not just with our family but the other families as well. This is a great super family friendly resort!
Our travel plans changes because of Ian and Hawks Cay staff have been great at helping us move our dates slightly so we could still make this vacation work. Ms. Sanchez has been very helpful in answering a lot of questions and helping us with reservations. We are very excited about our upcoming first time family trip to Hawk Cay.
We have planned a beautiful family vacation. We have chosen this Resort to let our son have the perfect vacation ever and to celebrate my birthday. Unfortunately hurricane Ian made us cancel the trip to the keys. My husband and my parents wanted to surprise me with some presents for my birthday. Odalys Sanchez guest experience ambassador was very helpful to organize surprise amenities for my birthday. Lots of emails back and forth just to make my day perfect. Super fast answers. many many thanks that you wanted me to have a perfect day. I hope there will be another time soon that we can spend a beautiful vacation at your Resort. Claudia
The hotel itself is beautiful and very relaxing. Lots to do: kids section fun activities and pirate ship, kayak and paddleboards in the lagoon, or just hang out!! Jody, the activities manager was super helpful, always would chat with my family, making us feel very good during our vacation. His team was incredible too, specifically Tirshira would specifically asked my daughter what activity she wanted to do tomorrow, she said 'paint' and the next day Tirshira remembered that and had it out!! Missty helped my daughter with the coconut painting activity, was so easy going and friendly. And Stewart was a very friendly young man who gave my daughter FREE Ice cream after we did the scavanger hunt!!! KIDS SECTION: YOU RULE!! But what a experience I had on my 2nd to last day... I took out my own 2 paddleboards out and took my daughter and wife into the intercoastal area. On the way out everything was beautiful but on the way back, current was tough. Eventually we made it back to a dock and i got my daughter and fiancee off the boards and out, my Drybox holding BOTH of our PHONES, my WALLET and my CARKEYS must have fallen into the water!!Within minutes I noticed but it was too late!! I rushed back, found Montrell Johnson by the pool, he assisted me in getting out one of the resorts kayaks so I can emergency search. He helped me for HOURS and stayed by my side. BEST DUDE EVER! We even reached out to the local Scuba crew(Called Better Than Most) to try and help me find my drybox. Did there best but found no luck.. Eventually I had to call a locksmith and get a replacement key(Starting over), but.. THIS HOTEL and the SERVICE they provided during the most stressful days of my life! The front desk was OUTSTANDING:Helping research who to call, letting me use the phones, and there reassurance we will be OK! Lowens amd Omar were fantastic! Karen even let people call her personal cell phone for me!! This team was the best I've ever seen in a time of need! THANK YOU! WE WILL BE BACK!!…
We were at Hawks Cay for the taste of county music weekend. The resort did not disappoint. The staff was excellent. Our room was clean and ready an hour early for check in. The pool staff ran around serving drinks as needed. We did a snorkel sandbar trip from the marina it was awesome. The music each evening was a great event with amazing songwriters telling us the stories behind some of the biggest hits in music.
Celebrated our 40th wedding anniversary at Sixty One Prime. Our servers (Georgina and Faith) made our evening very memorable. They were attentive and professional. They made our time at Sixty One Prime so very enjoyable. When you go there ask for Georgina and Faith!
I love this place what more can I say, Sean took care of our military guests with such great detail and care. Amenities are top notch and food is exquisitely made to order. I felt as though we were in paradise. Clean grounds and friendly staff take care of your every need.
Visited the oasis cay bar, where met Jason the bartender. He was great, really took care of his customers. Had mahi sandwich, amazing. My son and some of his friends came by, everyone said Jason was the best bartender at the resort. Wish we would've hung out there before the last day. We had a great time. Keep up great work. Hope to be back