Though our weather didn’t cooperate until the last day we still had a nice time! The hotel was very clean and well maintained and all of the personnel were attentive and courteous. Special mention should be made of the front desk staff on when we arrived- Amber probably provided what was the best intake to a hotel ever. In spite of a very active afternoon we got our rooms in record time. She acknowledged our Spire status and was genuinely pleasant. Thanks Amber!
Stayed for 2 nights last week while house hunting. Check in was OK, but I still get a little peeved that the front counter is covered in plexiglass behind which is a staff wearing masks, with a staff speaking in soft tones. I’m tired of asking them to lower them to be understood. We inquired about the advertised restaurant and bar and were told they would open the next day Wednesday. Apparently it is a hit or miss thing. Had to go off site to find a decent restaurant. Our room was at the end of a long corridor. The room had a stale odor, as if it hadn’t been used. The rug was a drab dark color, perfect for hiding dirt. The bathroom was small. The shower showed signs of mold. The wallpaper was peeling near the shower and there was evidence of white caulk patches along the base. The shower door was glass and large. Too big for the space. The room was missing two things: A safe and furniture. We had to carry our valuables with us every time we left the room. There was no sofa, no arm chair and no coffee table. Just balance Your cup on your lap.. There were few AC outlets and no usb charging ports. When we left our first day to house hunt we expected housekeeping for our room. Returning in the afternoon, our room wasn’t done and there was no housekeeping cart in the hall. When we inquired at the front desk, we were told that they didn’t service occupied rooms due to Covid. Huh? There is no common sense in not cleaning occupied rooms. Just clean the un used spaces. The staff was uniformly polite and helpful. Bu this Holiday Inn is old, tired and sorely in need of management that remembers that unhappy customers are not return customers.…
They staff was outstanding! We stayed 4 nights during Biketoberfest. Our housekeeping staff, Lydia was an incredible person. She remembered our name from day one. She made our stay very pleasant. Tina, the front desk manager, was very kind. She & another gentleman (I wish I had gotten his name) helped us with questions & were so sweet. The 3 of us had a conversation one evening about our love for cats. We ate breakfast every day & the staff there was great as well. Last but not least, there was a gentleman who kept the front lobby floor impeccably clean. He was always so friendly, even when I unknowingly walked on his freshly mopped floor. What a wonderful group of folks this place has. In fact, we’ve already booked another stay there next year.
Andre our server was amazing and great with our kids!! The service was fast and efficient. The food was really good and Andre made sure we had everything we needed. I would highly recommend eating at the restaurant especially sitting outside on the patio.
My advice! Go ahead and just stay beachside at the Issuing a or the Hilton. They both allow pets and several others. Your rate will be the same beachside as it will be here, by the time they add all their fees. Actually beachside...it is probably going to end up cheaper. They add $56.25 per night, per pet, to the nightly rate and do not honor any rates quoted. They slip in the pet policy at check in and don't give you a chance to read it. Must get complaints a ton, because when questioned about the total almost doubling, they immediate whipped it out. They originally explained it like it's a one time charge, but then add it nightly. Then they put you in a molded, mildew covered, horrific smelling room...with wet stinky carpet....that your dog will smell like in minutes....and they call themselves pet friendly. This is what you past double for???? No waste receptacles for pets, no where to walk except hot payment. They claim a 4 mile sidewalk but first you have to walk off property via hot paved parking lot to get there. Oh and beachside you will get breakfast at most......here they add another charge, too. They advertise a bar and restaurant open for dinner but neither operate. Don't pay attention to any signs that they have up..... Including social distancing, customer service commitment, restaurant hours, none are true. .…
All rooms face ocean with private balcony Deep pool Restaurant with indoor and outdoor seating with ocean view Thank you to Edgar for exceptional service Front desk responsive and friendly Disappointed that hot tub not working properly
they sold me the package and when the date came they simply canceled without notice. I bought it on 05/30 and canceled on 07/10 the Chek in would be on 07/13 I purchased a diaper pack from this hotel for my family. I waited for almost 40 days and when there were two days left, they just canceled you.
Room was clean. Staff helpful especially Renee. Decor not quite modern. Sink missing a stopper. TV and wifi excellent. Not enough parking and spots tight.Bed was comfortable.Slightly older hotel. All staff were not wearing masks.
I went to check in at this hotel and they hold $100.00 authorization on your credit card. No reason for it, they don't have pay per view or anything you would charge into your room. I think they need to disclose that before you arrive. This hotel is in the middle of no where off I-95
I am amazed to read any positive review on this hotel This place is old, dated, and awful. Small bathrooms, drab rooms, AC is super loud and goes on and off constantly, could not sleep due to AC Our room never got fully cleaned...trash not emptied, toilet paper not replaced, dirty towels left behind They also charge you $ 11 for a terrible breakfast Elevators were dirty