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Hometown Inn & Suites

Room & Suite (2)
Dining (1)

About

#12 of 14 hotels in Crestview
Location
Cleanliness
Service
Property amenities
Free parking
Pool
Breakfast included
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Business Center with Internet Access
Non-smoking hotel
Self-Serve Laundry
Wheelchair access
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Room features
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family

Location

Full view
Contact
3709 S Ferdon Blvd, Crestview, FL 32536-5214
Getting there
Ft. Walton Beach Airport16 mi
Destin Airport24 mi
6Reviews
1Q+A
0Room tips
Traveler rating
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We were travelling down to Panama City Beach from Mississippi for the 4th of July weekend and decided to leave the night before and needed a convenient place to stay. We found this place right off the interstate and were pleasantly surprised. It was recently refurbished and was clean and convenient. The front desk staff was overwhelmed from workers not showing up on the 4th of July, but still maintained the breakfast area, etc. despite having worked all night and being short staffed. We will stay here again, next time we need a stop over for the night.
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This is not my favorite hotel. When we pulled under the portico the police were in process of evicting a “guest”, our room had a hole in the drywall about the size of a dinner plate and the elevator was not working. Even with all the lights and lamps on in the room it was still dark, kind of like they used low wattage bulbs. Every time someone would enter or leave the room next-door, it sounded like they were coming into our room. The wash clothes and towels were very rough. On the plus side, everyone on staff was very friendly and professional. The room was clean and the breakfast was good, waffles, scrambled eggs, sausage patties and biscuits.
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Response from staysuitesamerica, Hotel Manager at Hometown Inn & Suites
Responded 4 weeks ago
Dear Valued Guest, Thanks for your stay at the Hometown Inn & Suites. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
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I read the reviews and ratings on booking.com and it showed 7.? so I chose to stay here. We had went to Destin, FL that Friday and were going to Pensacola Beach Saturday so this was perfect because it was in between. Well I must say I have never been so disgusted in my life when your children see worms on there covers. As I investigated more they had small black worms on the top cover, on the blanket, on the next sheet, and the mattress cover on both beds. These bed covers had definitely not been washed. This made our stay horrible. I called the office they told me to come get a key to move that was so inconsiderate to me that they did not take the time to come and see or even bring the key to me they were just I’m sorry like it was of the norm. Now we had to pack and move to another room after such a long day and traveling. After that my kids were scared to sleep which lead to a horrible night. They offered free breakfast but would u want to eat somewhere that had worms in the bed. I had to return from the trip and make sure all clothing and everything was fully sanitized washed and dried because I just didn’t know what might have tagged along. It is a horrible feeling as a mother to explain this to your children or have them put in such a disgusting environment. I would never stay or recommend this hotel to anyone. I took video and will upload the pictures but the video shows the worms moving to bad I can’t upload it. I recorded the little black bed worms and am warning people do not stay here. Wish I could upload the video because it was just nasty.
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Response from staysuitesamerica, Hotel Manager at Hometown Inn & Suites
Responded May 4, 2019
Dear Valued Guest, Greetings from the Hometown Inn & Suites. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
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this was just off the main road so location was easy to find, the rooms were very good and the breakfast was better than some, it is a good stop off point, we were heading to New Orleans, the lady of reception was most helpful and enthusiastic (new i think) she was taken over by a not so helpful girl, who when we asked if there was a bank in Crestview (we wanted a bank ATMP) there is one in the hotel, told us she didn't live here so didn't know! not a massive amount to do in Crestview, not on a Sunday anyway went to a chinese takeaway/ eat in, the food was good but arrived all at once with plastic spoons.
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Response from staysuitesamerica, Hotel Manager at Hometown Inn & Suites
Responded Mar 9, 2019
Hello Guest, Thanks for choosing the Hometown Inn & Suites, Crestview, FL. Appreciate your feedback and telling us what you liked and specifically what lacked during your stay. We shall work further to improve the amenities and hospitality. Your suggestions are important to us and we welcome such feedback. Hope to welcome you again soon, Sincerely, Hotel Manager. .
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Stayed at the Crestview location in Florida, really wish for a refund. Checked in, the original room was not cleaned so Crystal, who was very nice and professional, moved us to another room. No Hot water for the entire stay! No Breakfast in the morning. We were expecting a hot breakfast as advertised but got single pop tarts and eggo waffles. We were promised sausage and eggs but after 20 mins we grew tired of waiting. No regular coffee either, we got tired of waiting on that too. We were missing towels and found beer bottle caps in our bathroom too. I wouldn't stay here again and I wouldn't recommend it to others either, especially if you have kids used to a hot breakfast in the morning and a warm shower before bed.
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Response from staysuitesamerica, Webmaster at Hometown Inn & Suites
Responded Nov 21, 2018
Dear Guest, Thank you for your post. While we are thrilled to know you enjoyed our great customer service, we sincerely apologize that the cleanliness and room condition you described is unacceptable, so I will address this matter with my Head of Housekeeping to ensure that changes are made immediately to solve these problems. None the less, we appreciate your comments and hope to have another chance to restore your faith in us in the future. Sincerely Hotel Manager
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Previous
12
PRICE RANGE
$93 - $222 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn crestview hotel crestview, crestview hampton inn
FORMERLY KNOWN AS
Stay Suites of America
LOCATION
United StatesFloridaFlorida PanhandleCrestview
NUMBER OF ROOMS
70
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