We have stayed twice, June and September, while visiting the University of Miami. The hotel is clean and modern. The Merrick Suite was great for our family. There are tons of restaurants to walk to, it's easy to get to the airport, downtown Miami/South Beach, the Marlins Park and the University of Miami campus. The hotel staff is friendly and there is a parking garage under the building.
I've made this Hyatt Regency in Coral Gables my preferred hotel now when I stay in Miami for business or pleasure. It's away from the craziness of downtown and South Beach and no resort fees that saves about $30 a night. The rooms and public spaces have been kept well and updated. The king bed rooms are spacious, with fridge and coffee maker in room and I love the tub-less shower. The location is perfect for shopping and eating in the promenade or Miracle Mile.
Were pleasantly surprised at the overall care we received, the staff was excellent and accommodating. Rooms were very clean and when we arrived we were offered an upgrade which was fantastic. Valet was prompt when requested and the hotel made our experience an excellent one.
We have stayed in this very hotel several times and have always liked it. However, this time was likely the last time we will stay here. Check in was great, and we were welcomed back as returning customers. We got to our room and found the bathroom to be filthy with feces smeared on the wall, a dirty toilet, a shower door that did not close, a vent covered in dust, food laying out on the flooded terrace, and a sopping wet carpet. We called the front desk to let them know and the cleaning staff were sent in immediately to clean the bathroom and the terrace. But after that we had a difficult time sleeping that night because we were wondering if the cleaning staff did such a bad job the first time, what else was not cleaned properly? Apparently nothing could be done about the other issues. We piled towels onto the wet ground in front of the terrace doors so our feet did not get soaked every time we walked by. We went to the pool which was opened this time (seems like it is often closed for maintenance when we stay), although it would be nice if there was a pool bar like most resorts have in Florida. A kid was eating in the pool and throwing his food in the pool and on the pool deck. Not the hotel's fault, but what the heck. We decided to just go back to our room and get cleaned up for dinner since we had family we were meeting that night. The next day, the front desk agent offered to let us change rooms, but we were only staying one more night and did not really want to repack all of our stuff to move and there was not a room with the amenities that we wanted available, so we decided stay. Plus, we were only going to be coming back to sleep that night. The front desk agent also said that they would have the manager comp us for at least one night because of the state of the room. Walking around the building, you can see that it is really starting to fall apart. The spalling on the outside is awful, and I can only imagine that the building will need serious work soon to make sure it does not collapse like the Surfside building did earlier this year. And looking at the building from the pool, the building can use good power washing. The next day when we checked out they only gave us a $40 credit. We paid $700 for a two night stay in what has become a hole of a hotel in Coral Gabled. Really embarrassed for them. Will try Marriott or Hilton next time we come to the area. …
You would think that a hotel of this caliber would have a microwave in their expensive rooms. Nope. I had to catch an elevator down 7 flights to heat up a slice of pizza in the community microwave. They are not upfront about the cost of parking. It was $35 per day.