We have visited the Sheraton Sand Key before, and should have known better to bring a snorkel set! But we forgot and had to purchase one from one of the shops… well any parent knows how HARD those are to open with out scissors — we stopped at the front desk to get a pair and Dani just took it and opened it for us! Such a great help! The entire staff here is so kind and helpful we will be back (again)!
I thought the resort and the staff were awesome! Front desk Cydney and Danielle were really helpful and nice! The housekeeping people always greeted us and very friendly! We stayed for 2nights and love that there is pool and also private beach access where golf cart can take you if you don’t want to walk it. They even had a small circle pool for small kids! They also have Starbucks coffee in room! We had a room with partial beach view and you could see the volleyball courts too!
Tracy and Melissa were so helpful for us. They were so nice and really made us feel at home. Tracy was very kind and patient. Melissa had an amazing attitude and answered every question. She too was very patient and understanding.
Really professional service from housekeeping to management. Handled an issue very well (thanks to Maggie and Marta), which made our stay very enjoyable. This is a top notch vacation resort, with both excellent amenities and service. Well done, Sheraton!
Maggie was the best when we arrived to the hotel and has really high professional skills with greeting people making them feeling like they came home. It's always nice to come back to the places where you feel like home...
My boyfriend and I came here for a weekend getaway for a concert, and we had an amazing time! Recreation staff was incredible, whatever they get paid, double that! Friendly, professional, and amazing service. Evan and Chris at the front desk were extremely helpful and professional. A manager at the front desk (Can’t remember her name, starts with an “i” I believe) gave us a free breakfast for two! Overall, beautiful and clean room with an amazing view, and great access to the beach. We will definitely be staying again in the future! Thank you!
Nice location on the beach. The pool area was very nice with a bar and small cafe available of orders without going inside. Rooms were very comfortable and in good shape. The staff was very helpful and courteous. Daily housekeeping.
Everyone on the staff was super friendly and helpful. Honestly, we can’t say enough about how enjoyable our stay was thanks to the wonderful people working here. The housekeeping staff were meticulous and made sure we had everything we needed. we were lucky to stay on a floor that was attended by Leidy Rosario. Ms. Rosario greeted us every day in a warm and friendly manner and did a tremendous job keeping everything fresh and clean. She is a true gem and hopefully the hotel management reads this review and recognizes her work ethic and how well she represents the brand. Also, we were equally impressed with Marta and Melissa at the front desk who helped us tremendously and went above and beyond to ensure we had an enjoyable stay.
Great service Great pool The beach is Awesome The staff was amazing The food on the island though I thought was tourist quality.. expensive but not great… eat instead at the hote restaurant or get back in town. Overall Awesome Experience
Maggie is a rockstar! After politely telling me that my upgrade request was declined, she worked with me to find a good room from my family and I. When checking in, be sure to ask for Maggie. The hotel is a bit dated, but the rooms are comfortable and clean. The breakfast buffet is good and the service is better. As this is an older hotel, it was built before regulations on removing dunes, thus the beach is huge. Over 200yds deep. But the hotel offers golf cart service from the pool to the beach. And the volleyball courts are off the main beach, making for a better beach experience. The best part of this place is the beach! I recommend this place for a good family vacation.