I have stayed here every summer since I moved here. I love it here, BUT this time I’m disappointing. Screaming kids in the pool ( unsupervised no less) the hallways and down from a balcony. Maintaince men using hammers and drills to work on a room until 10:15pm. Yes I said TEN FIFTEEN at night!!!! Woke me out of a dead sleep. It’s a great place to stay 99% of the time. Chairs just outside your door so you can enjoy the day (as long as there are no screaming kids in the pool) the pool is amazing and the beach is across the street!!!! I know I’ll be back next year but I may have to be a complainer if it’s the same way again.
Pros...Location. Quick walk to the beach and Pier 60. Nice, clean pool. Some rooms have a nice view of the harbor. There are also several good restaurants nearby: Taco Bus, Post Corner Pizza... Cheaper than surrounding hotels, AC worked well, nice size room. Cons...LOUD! We stayed in the larger building on the 5th floor and it was LOUD! Street sweeper EVERY MORNING (like 3-4am), city buses taking the turn and every dang rented moped beeps at people at the ice cream shop, so not much nap and rallying. I would recommend getting a box fan if you stay on the road side. Older room, needs updates! The princess in me would probably pick a different hotel next time, but I would be willing to try the smaller building near the pool next time. The staff here was very nice.
Management at front desk caused me to book online under false pretenses by telling me the reservation would be switch to keep same room so I purchased it and ended up leaving because at 11am I was woke up and told to go to a one bed instead of double bed in a different room so I ended up leaving and they stole $180 I cancelled and someone else stayed in the room. Ripping me off and ruining the vacation and my son and I had to go home. All the money we had for a hotel was taking from us without even an apology! I’m going to report them to the bbb because to do this to people during a pandemic and limited funds is horrible and travelocity don’t care about anything but money and zero help.ZERO STARS IS WHATS DESERVED
Pros: clean, comfortable, sizeable suites, daughter loved the pool, ice cream next door, close to beach and some decent eateries Cons: WiFi isn’t always on and can be slow, stay away from room 127 - it is on the corner right by street and sidewalk, as well as next to stairs for 2nd floor - it is VERY loud from street noise, people walking by, and people going to their rooms at all hours of the night and early morning
Pros location! Ice cream next to pool Price Suites are good sized Location! Ac Heated pool Cons Not so clean (we actually got sick almost immediately) Dirty floors Nobody cleans while you’re there (and apparently after) Doors slam Beds are small and creak Loud (but multiple ac units help) Missing shovel and baby pool toys after being gone a couple hours Rude staff