Mercher and Natalia were courteous and friendly. Their customer service was amazing. The rooms are clean and tidy. The staff and front office really made it. Alicia and Mercher checked us out and they were friendly and so kind. Thanks for all your hospitality’. The hotel was 10 minutes from here. We had a two bedroom suite .
I CAN'T express enough gratitude to the entire Melia team at Celebration. I don't know where to start, but here goes. I made my reservation over the phone and spoke with FRANCHESKA in reservations. I told her my needs, needing a quiet 1 bedroom on the top floor, overlooking the trees on the Outside ring of the hotel. FRANCHESKA reserved a room that was a 10 out of 10. After 4 days in hospital, I came back to room in which A/C was not working. A HUGE shout out to RINALDO in engineering to fix the problem as I could not move out of the room!!! Having had complications, I was re-admitted to hospital. Thank G-D, EMS is less than a mile away and I was in ER in less than 10 minutes. VERY CONVENIENT. Once stabilized, I was able to use hospital room phone to call reservations to extend my stay at hotel. I spoke with YVETTE in reservations. She transferred me to reservations manager, KELLYN and without hesitation, had my room extended for another week. Having had EMS take me to hospital, Manager HECTOR was nice enough to bring over my phone charger and tablet to hospital! Manager JOSE was nice enough to bring my rolling suitcase to car as I cannot lift anything!! Last, but not least, the front desk staff. I thank ALL of you for caring about me!! SALMA, MONICA, JUSTIN, BRUNO, TREY and all others whose names I have forgotten. THANK YOU FOR MAKING MY STAY AS GOOD AS IT COULD HAVE BEEN!!!!!!!!!!!…
My husband and I were celebrating our wedding anniversary. To our surprise, we were put in a connecting room, the idea about these rooms is for families traveling together. When We complained to the staff about the family in the connecting room been loud at 12:30am, we were disrespected by the security guard on duty who told us we were lying. We invited her to come into our room so she could hear the noise and she refused. She raised her voice at us and among other thing, she told us that we could leave if we didn’t like it. We filed a complaint to the Manager on duty the following Morning, 6/13 and we asked that the night of 6/12 be refunded. To this day, I have not heard a word from anyone at the hotel nor a refund for the horrible night.
Our stay at the Mila Resort was fantastic! The rooms were very spacious and clean. All staff were friendly, helpful and all around happy and kind! The pool was amazing; clean and lots of things to do outdoors.
The massage was amazing, free 25 minute massage one day. Rooms and the entire place is very clean. House keeping came to the room every day. Great pool, big screen TV and one day they had an inflatable slide by the pool. Very Friendly staff. It will be great when the renovations are complete
The Melia is a beautiful resort. Very clean. Out of all the resorts I have stayed in in Orlando this is the cleanest. Friendly staff, good food. The pool is amazing. They have a hot tub here as well. Lots of chairs around the pool to lounge around. Great place to stay.
I just arrived home after staying here for 6 nights. Let me start by saying the food is excellent outside and outside staff are friendly. The pool was nice and there were plenty of seats. Usually on vacation you expect to get your room cleaned, garbage removed and clean towels not here!!! Out of 5 days they cleaned it twice and every morning we left at the same time. There is no excuse for this. Also, the bed was extremely uncomfortable. You could feel the springs coming through. We are Melia gold members and have traveled to many Melia’s. This one by far was a huge disappointment. When we told the front desk when we checked out, they could care less. We will never be returning here again.
This is my 5th visit to Melia Celebration, and its consistency it amazing. From Check In with Laylah, and Alicia (Front Desk) asking if I needed anything every tine she saw me, to Maki, Brianna, Karen, Bryan, Will, Michael and Peregrino always seeing to me. The best. All the employees have Smiles on their faces and Good Morning and Good Evening on their lips, all terrific people. I hope I didn't miss anyone. If you want a great place to stay, The Melia Celebration should be #1 on your list.
We liked this resort. It was a great value in price for the great room we had which was a King Suite poolside. Property was under renovations in the afternoons. But it did not impact us at all. We were able to get meals we needed at the restaurant either pool side or at our room. Food was delicious, we especially like the steaks. The beds in the room were very comfortable and soft. Our room was very quiet even with joining door neighbor since our suite had a kitchen and living room separating our bedroom from theirs. Pool time ends at 11 PM so property is nice and quiet after that. We also loved the huge pool with great entertainment and fun volleyball net. All the service was excellent from Front Desk checkin to poolside restaurant service. Staff is very friendly. The room cleaning could be a little more thorough but was okay. We would definitely stay again !…
At first glance, this hotel looks amazing - when we were checking in the staff had no idea what they were going, it was as if it was everyones first day on the job, what should have been a 5 minute job to check us in took 40 minutes. The rooms are basic, plenty of space, dated. The pool area is really nice! The fobs for the rooms are just a piece of cardboard, they kept Un- syncing which was very frustrating, running back and forth to the reception. Wouldnt stay here again