Location was Ok. Guests services where inexistent, I had to walk half of the hotel every time because of the akward placement of the rooms, they had only 1 ice machine somewhere on the second floor, no vending machines, not ecen for water, I had to order a delivery from a nearby store because they only bottle of water they had was highly overprice at $5, just like everithing else. We ask for some soft pillows but they don't have options so we could sleep plesantly with those hard pillows they have. The room was noisy and the walls where very thin, we could hear everything from 2 to 3 room away. No smart tv in the room. Nothing on the minibar. Sorry but won't stay there again.
Stayed here for the weekend and had a very pleasant time. The front desk clerks, Carlos and (very pretty) Natalia could not have been any nicer, professional or helpful. They are a definite asset to Melia. Our room was very clean, comfortable and modern. We had a balcony which we enjoyed sitting out on while sipping some wine. We especially appreciated being able to take our pooch with us and having plenty of green space to walk him around. We loved the pool and hot tub to relax in. I regret not eating breakfast here because I heard it was absolutely awesome but we were always on the go and just didn't have time, next time we WILL find time! The only glitch was one night there was lot of noise coming from an adjoining room but luckily we put in ear plugs and were able to go back to sleep. Also, couple of employees had such a thick accent we could not understand what they were saying. With that said every employee we met here was polite and did a great job treating us like GUESTS and not customers. This resort is just yards from Hwy.192 and just down the street from I-4 in an excellent location. It is a mere 5 minute drive down to the city center where we dined at some outstanding restaurants. We were amazed at the good food we ate during our stay. It's not far from Disney and of course there are dozens and dozens of restaurants, outlets, stores, bars, boutiques and anything else you can think of in each direction. We cannot wait to return!…
Customer service is not the best. But a nice clean hotel with nice pool area and nice dog area. Close to good restaraunts. Close drive to theme parks. Easy parking and reasonable resort fee but my only complaint is the customer service is not that great and it’s not so much the lack of customer service because there is not enough hotel employees to take care of people it’s more that they just don’t seem to care
Resort was very nice and very clean. The location was perfect for our needs and everything was very clean. Not very crowded so lots of fun pool time. My grandkids loved everything but the TV channel selection. Kids need wind down TV time.
Quick and friendly check in, easy check out, no headache, exelente staff, very clean hotel and sorrund it, very good restaurant, good food, nice warm pool, my first one choice hotel everytime I go to orlando.
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