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Extended Stay America - Tampa - Brandon

Traveler (21)
Room & Suite (26)
Dining (2)

About

#6 of 7 hotels in Brandon
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Parking
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Non-smoking hotel
Laundry service
Self-serve laundry
Vending machine
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Room features
Non-smoking rooms
Air conditioning
Microwave
Good to know
HOTEL CLASS
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Location

Full view
50Car recommended
Grade: 50 out of 100
33Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
76Reviews
2Q+A
12Room tips
Traveler rating
  • 8
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  • 7
  • 14
  • 34
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Popular mentions
WARNING AVOID...!! Deplorable rooms, Smelly stained carpets, cigarette burns on broken down furniture, black mold in bathroom, rusted kitchenette appliances, seedy people sitting in stairways smoking pot / drinking beer sharing same rooms, looks like a crack den / prostitution hotel. During check out other couples were arguing with manager regarding room condition Managers Response: sorry its an old and very neglected property. Extended Stay America should be "ASHAMED" for allowing their name to be used on such a run down property that has so many bad comment all over the web. I work for High End Timeshare Resorts and will be sharing this with the entire industry
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Response from 00esa, Manager at Extended Stay America - Tampa - Brandon
Responded 2 days ago
Dear MARVALUE, Your feedback is valued and taken seriously as well as your safety. We are sorry to learn we failed to make you feel comfortable and secure throughout your stay with us. We can assure you that your observations are being investigated by our security team and your room inspected by our housekeeping staff. It's clear some key areas were missed preparing your suite for your arrival. It is our hope you will give us another chance on a future visit to the area. We are confident we can restore your trust in our hotel and show you the seamless experience you deserve. Travel well. Sincerely, Hotel Management
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After a long trip in the Dominican Republic I went to visit a friend in Brandon, Florida and came across the Extended Stay America as a cheap alternative instead of staying on my friends couch. Upon check-in the Front Desk agent Brianna (who was super friendly) check me in quick and easy. We were given a first room. And once I got in I checked around to see how the room was (I’m in the hotel industry myself so I know what to check for). First thing I noticed was, the sink in the bathroom was filthy along with the tub! I went back to the desk and Brianna apologized and offered me another room. Once I into the second room. I noticed it was WAAAAY better. But as I went to check the bed, there was a bed but just hanging around. I immediately went back and told the desk about it and checked out. The only good thing about this place was Brianna who felt bad for me and was super apologetic. I’d advise anyone who stays here to NOT stay here! The LaQuinta right next door is pricier but well worth it! Nice clean rooms and friendly staff with a nice breakfast!!! I have added pictures of what I found... 😖😖😖😖😖
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Response from 00esa, Manager at Extended Stay America - Tampa - Brandon
Responded 2 weeks ago
Matt, Thank you for the feedback. We are sorry for not accommodating you this time and regret the inconveniences caused. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. On a positive note, we are happy that you were pleased with the service provided by Brianna. Thank you again, and we hope you will consider and give us the chance to make it up to you in the future. Sincerely, Hotel Management
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We drove over from Orlando for the night as we had an early pick up time for our kids from camp off Horace. It was just a place to lay our heads so it served its purpose. Beds were clean but there were bugs through out the room. No dishes as it is an extended stay so you provide your own which again was fine for us bc we just needed to sleep. Decent location but it is next to the highway so its noisy. I would stay here again if I needed to for a few hrs sleep.
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Response from 00esa, Manager at Extended Stay America - Tampa - Brandon
Responded 3 weeks ago
Thank you for sharing your feedback. We are happy you had an overall comfortable stay. We are sorry for the noise issues and insects you experienced due to the highway. Kitchen amenities are always available at the front desk and are complimentary. We will remind them to communicate this more clearly going forward. Thank you again, and we look forward to serving you better in the future. Sincerely, Hotel Management
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Unclean, nice yet unprofessional staff, saw a roach in the room, room smelled Like smoke and funk, I should have read the TA reviews before books. Do not stay here pay the extra money and stay at the hotel next door!
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Response from 00esa, Manager at Extended Stay America - Tampa - Brandon
Responded Apr 5, 2019
Thank you for choosing to stay with us. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the appropriate department in order to take necessary action and to make sure such incidents are prevented from occurring again. We have also asked our pest control provider to service your room immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
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Booked a reservation through Expedia at 9 p.m. the day of. I was on a long drive and needed a place last minute. I arrived at the hotel in the early morning (3am) I was told that they counted me as a "no show" and that my room was "unavailable" and I couldn't be refunded my $100+ booking. I've never encountered a policy like this. Considering how late I made my reservation you would think there would be some type of warning that I had to be there by a certain hour. To top it off, the front desk representative showed little care that I was now out of luck for a place to sleep. I will never book with an Extended Stay ever again, and will do everything I can to keep other people from doing the same.
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Response from 00esa, Manager at Extended Stay America - Tampa - Brandon
Responded Feb 6, 2019
We are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
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PRICE RANGE
$75 - $104 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead tampa / brandon hotel brandon, extended stay america brandon
FORMERLY KNOWN AS
Homestead Tampa / Brandon
LOCATION
United StatesFloridaBrandon
NUMBER OF ROOMS
141
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