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Extended Stay America - Tampa - Brandon

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Overview
  • Excellent12%
  • Very good20%
  • Average9%
  • Poor19%
  • Terrible40%
Jan 12, 2018
“Extended Stay Brandon”
Nov 9, 2017
“Never Again”
Free Parking
Non-Smoking Rooms
Suites
Pets Allowed
Wheelchair access
Self-Serve Laundry
Breakfast included
2 Star Hotel
All hotel details
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (62)
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1 - 5 of 61 reviews
Reviewed 4 weeks ago via mobile

I booked through Hotwire. After reviewing notification from Hotwire I started reading the reviews. Very quickly I realized this wasn't a good choice. When we went to inspect the room, all of the negative comments that I had read in other reviews were accurate. Floor...More

Thank coachliston
Response from 00esa, Manager at Extended Stay America - Tampa - BrandonResponded 3 weeks ago

Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider...More

Reviewed 4 weeks ago via mobile

There is no excuse for the filth in this hotel. I can’t believe they are allowed use the credibility of the extended stay brand. I’m even more shocked that I paid $150 USD for my stay. Please beware that isn’t an average hotel although it...More

Thank Tiffany P
Response from 00esa, Manager at Extended Stay America - Tampa - BrandonResponded 1 week ago

Tiffany, thank you for the feedback on your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guests include a commitment to providing a clean, fresh environment and we are very sorry...More

Reviewed March 11, 2018 via mobile

Horrible stay pulled bed sheets back noticed body fluids stains all over sheets. Notified front desk they gave me new one and told me to make the bed myself. Management never called or acted concerned.More

Thank David H
Response from 00esa, Manager at Extended Stay America - Tampa - BrandonResponded March 12, 2018

David, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing...More

Reviewed February 21, 2018

ESA- ARE YOU KIDDING ME? Called the hotel directly today (on 2/21/18) to book a room for the night for my husbands business meeting in Brandon. I was given a room, a confirmation number and gave them our VISA number. My husbands meeting ran over...More

Thank DEBI12345678
Response from 00esa, Manager at Extended Stay America - Tampa - BrandonResponded February 23, 2018

We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us...More

Reviewed January 12, 2018

Staff were very friendly and helpful! Rooms were not very well maintained or very clean. Blankets had burn marks and sheets were scratchy Slow wifi and poor quality TV. Utensils had to be retrieved from the front desk. Not worth the $100.00+ a night.More

Review collected in partnership with Extended Stay
Thank tobint2018
Response from 00esa, Manager at Extended Stay America - Tampa - BrandonResponded January 13, 2018

Thank you for choosing our hotel. We are happy to read you had an overall good stay with us and liked our friendly staff. However, we are sorry we fell short of your expectations and have discussed your feedback with our respective team members to...More

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Best Value Properties in Brandon, FL
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About
Amenities
Top amenities
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$85 - $117 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
Details
Price range
$85 - $117 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites
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Traveler (14)
Room & Suite (9)
Dining (1)
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Room Tips
"Closer to the lobby is farther from the Interstate traffic - but not sure any of the rooms are really..."
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"Rooms on each end of the buildings are bigger, and have more privacy."
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"Go to the hotel next door."
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"Six of one, half a dozen of the other. 3 buildings, all two story"
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