Read lots of reviews and we were concerned. A lot weren't favorable. But we were very pleased. I believe the couch and chair were new - not the highest quality but it worked out fine. No musty smell and the ac worked fine. The place had been painted and no maintenance issues. We had a king bed and that was comfortable. Staff were nice and responsive. Pretty view of the lake area and we sat outside with our dog. Breakfast was to go but it was fine - had eggs, bacon, sausage, etc. Our mini fridge was cold and great to have a separate kitchen area and microwave. Felt safe. We used points but the rates were low and affordable. Only surprising comment was the restaurant City Fish Market wasn't that great. We did takeout/room service twice and not happy with the food.
This was our third stay. Breakfast, happy hour pool hot tub, fitness center, free parking, staff, all are top notch. We will be back but wish they would update rooms, hallways and pool deck. Paulette at happy hour and cleaning lady on 5th floor lakeside deserve shutouts for helping to make stay enjoyable
I have been staying at the Hilton Boca Raton Suites, on Glades Road, for about one week now; my reservation is for two + months as I am relocating to the area. After reading the reviews I tried to have an open mind but, admittedly, I wasn't expecting much. To my delight, this hotel and its staff have exceeded my expectations. The staff, as well as the GM, Sherrie (sp?), have all been AMAZING! I have a service dog that accompanies us whenever we are traveling. Specific requests are needed to be made to ensure our stay is as comfortable and safe as possible. Zekije, Tatyana, and William (front desk) have all been very efficient, friendly and MOST accommodating. No one have ever shown the slightest annoyance, and all have promply responded whenever asked for anything. The housekeeping staff is just as wonderful with Rose, Erla and Marie. These women took extra steps to ensure we had what we needed and that we were comfortable, and our room was clean and well stocked (towels, bath wash, linens, etc.). Rose has especially been helpful and always has a friendly smile and a helping attitude whenever I encounter her. Rick and Fred (engineering/maintenence) have also been very friendly, efficient, and accomodating. Rick, especially, as he went out of his way to ensure our AC was working properly -- he even changed the AC filter and corrected the AC unit (it wasn't cooling) to ensure we have a pleasant and comfortable stay. Yes, the building is older and could use some updating. Yes, the rooms could do with a 'freshening up' -- although, personally, I like the art deco feel of the room. Regardless, it is still a very appealing, affordable (especially for Boca Raton as this area is more expensive than other parts of Florida), and VERY comfortable hotel. The buiding is very attractive from when you first pull into the parking lot and enter the lobby, to the lovely palm trees and gardens in the interior areas. The pool is a nice size and the fitness center is more than adequate. The complimentary breakfast is more than generous, and evening cocktails -- every evening -- is more than you could hope for. I will update/amend my review as my stay extends. But, right now, I am loving it here, and highy recommend Hilton Boca Raton Suites on Glades Road.…
This hotel is outdated. I had roaches in my room. I was moved to another room where the bathtub didn’t drain properly and water gathered around your ankles while showering. Management never followed up with me after requesting that they give me a call. My job requires me to travel quite a bit and I choose to stay at the Hilton brand but I will never stay at this particular one again. I contacted customer service via email and they offered no help,
It is a great place to stay it’s very clean all the employees and associates at front desk to back of the house are very friendly and it has a beautiful view it’s been the best 20 weeks of my life. My Work days are very hectic but it is nice to come back to a clean room with friendly faces in a great atmosphere. Plenty of shops and plenty of great places to eat and then leave and deliver it to your room