close to FAU which is why I chose this hotel, very clean and the staff is always very nice and accommodating-The pool area is nice and has plenty of chairs, the restaurant/bar on site was good-Parking included with your stay also
This is my fav spot in the Boca Area. I've stayed here every time I'm in town as well as staycations. As a Diamonds reward member I am always offered an upgrade and I love having a pool view right outside my room.
My stay was for 2 nights . I wish I could have stayed longer but unfortunately it was during college check in time. I didn't know I was actually going to need more nights than expected. So, I had to relocate but will be back for all of my costs to my daughter. Thank tou
Cockroaches in beds! And the Supervisor, Patrick Daly is the most disrespectful and unprofessional ever seen in a hotel! Long story short: 35 minutes to register at the front desk because personnel doesn't know how to use the system and use the phone to help during the process. Then, after the first night, we woke up with COCKROACHES IN THE BEDS! My children throw up when they saw it, it was a very disgusting experience! I hope nobody has ever had that experience! Then, when I complained at the front desk, the “supervisor”, Patrick Daly was completely UNPROFESSIONAL and DISRESPECTFUL, asking me to “leave the hotel if I don't like cockroaches”. I suspect this guy was influenced by alcohol or something else because he started being very mean, aggressive, and hitting objects at the front desk when I asked for the Manager, he was absolutely out of control. To avoid any kind of incident I just left the hotel and sent an email to the management department of the hotel, and requested a full refund and explained everything, they have security cameras, so they can see what happened. I DO NOT RECOMMEND TO ANYBODY TO EVER STAY IN THIS HOTEL! It's the WORST hotel in Boca Raton!…
Room was not ready upon check in. The room was not very clean, the carpet was filthy with several stains, hair in the tub (yuck) and we could not get a good nights sleep for the first two nights as the sofa bed where our kids slept creaked so bad, we were up all night :( To add to all the issues with the “suite” there was dog poop on patio. It was so gross, we reported it to the grounds maintenance team and Patrick at the front desk and no one came to remove it. Very poor standards and management this time around. We will be very hesitant to stay there again or recommend to anyone.
I know 31 countries, and this is not the type of hotel I usually stay (mainly in Dubai, Mauritius, Europe and North America itself), but I booked it because it is the closest to a dear friend that we came to visit (Military Trail in Boca Raton) - we opted for this. We are only going to sleep one night (my wife and I) so I spent the afternoon checking in and getting my room key. As I was wearing shorts and flip-flops, an attendant in a suit decided to despise me and make it difficult for me to enter; regarding check-in time, room type, etc. First he said he didn't speak Spanish when he saw my voucher, a pity, because the language was not Spanish, but we could speak in Spanish, Portuguese, Italian or French, which are languages I communicate well, however, we stayed in English and once again showed little case with me, lucky that another more experienced attendant came to his rescue and located the reservation! However, the bad impression of this hotel in Boca Raton remains, which despite having good facilities, not values the service, after all we are in Florida and in a city that breathes the beach! And nowadays I shouldn't have come with Porsche or shown another biggest credit card to be well served, because I paid the same price for the service as the others. I hope they train their employees better, because the brand Windham from Canada we know very well doesn't act like that, I go back to Orlando (my hometown) with the worst of impressions. Your stars do not justify your service.…
What an amazing stay. The staff was as friendly as I’ve ever encountered. I’m not sure what management is doing but they’ve put together an amazing team. They took great care of my family and took care of a mistake I made. I will never stay anywhere else when I go to Boca and Wyndham will always be my first choice anywhere I go after my experience with the Boca Raton hotel. They did it the way it should be and I’m grateful!
Can't understand the bad reviews. excellent stay and very polite staff. Especially at reception. The room was clean and smelled good. The bathroom was neat with plenty of towels. Good job everyone !!!
The rooms are modern (although they lack a microwave and a fridge that has also a small frizer), the property is clean and has a nice swimming pool. There is also a restaurant -- good but expensive. The management is totally unfriendly.
Half the rooms have doors outdoors like a cheap motel. These rooms have bugs and are so dirty. The cleaning staff leave the doors open while cleaning letting in tons of bugs especially mosquitoes. Worst hotel in Boca for the money.