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Extended Stay America - Boca Raton - Commerce

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Extended Stay America - Boca Raton - Commerce
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57 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Boca Raton - Commerce
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Showing 54: English reviews
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 5, 2016

This hotel failed on every aspect of hospitality. To start, the hotel location is loud, and in an abandoned area. It was difficult to find and had horrible signage. The bed was incredibly stiff and tilted towards one end. The carpet and the bathtub were dirty. There was no safety deposit box or coffee maker in the room. The included... More 

Helpful?
Thank daytripper20162016
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure that your experience is... More 

A TripAdvisor Member
1 of 5 stars Reviewed January 2, 2016 via mobile

I was booked for 4 nights. I found an online coupon for 22% off. Upon check in, I was charged $716, which was almost $300 more than my reservation stated. Then I walked into the room. There is a no smoking policy in all rooms, yet the room reeked of cigarettes. The carpet was stained. The bed was extremely uncomfortable.... More 

Helpful?
Thank A TripAdvisor Member
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the room conditions and billing issues you experienced. We honor all of our online coupons and the discount is applied at check-out, I apologize for the miscommunication. As this hotel’s manager, I can assure you that I have coached our... More 

Village of Golf, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 29, 2015 via mobile

It was exactly what you would expect in a hotel stay. The staff was professional and friendly. The room was clean and a decent size. They also come with a kitchen and full size refrigerator and stove. The location was great. I'd definitely stay here again.

Helpful?
Thank tony81roberson
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that we were able to meet your expectations and provide you with a home away from home experience. I truly appreciate your comments regarding our friendly customer service. Thank you again for your review. We look forward to seeing you in the future, should your... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 26, 2015 via mobile

Another nice extended stay experience. The rooms are a little smaller than average but the lake view made up for it. The kitchen was perfect and all supplies (pots, pans, etc were available through the front desk. Staff was friendly, rooms were clean, and there was the typical grab and go breakfast of muffins, granola bars, and apples, but that's... More 

Helpful?
1 Thank Jacqueline L
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in... More 

Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 14, 2015

Room was pretty clean, although somewhat worn out. Location is good, close to I95 and Costco. The front desk staff is attentive. I arrived very late, after 12AM (front desk closes at 11PM), and after calling somebody came and checked me in.

Helpful?
1 Thank Stancv
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. I will be sure to review your comments with our staff to ensure we are better monitoring noise levels. Still, I am glad to read that you were pleased with our staff and cleanliness of your room.... More 

Orlando, Florida, United States
Level Contributor
205 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed September 27, 2015 via mobile

Stay with my family for 2 nights in a small suite. It was smaller than all other suites that I have stayed with this chain but we managed to accommodate the four of us. The only downside was that the AC broke down in the middle of the night on the second night. It would have been impossible to move... More 

Helpful?
Thank Carlos G
Manager_11525, Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that the suite was to your liking. I do apologize that you had an AC malfunction. Please know that we have addressed that issue for repair. Thank you again for your review. We look forward to seeing you in the future, should your travels bring... More 

New York City, New York
2 reviews
4 of 5 stars Reviewed September 26, 2015

First and foremost, the Management and Staff were welcoming, accommodating and always available for whatever question you might have or something you may need. Occasionally there is a kink or two when arriving at a hotel, but if there was, it was sorted out instantaneously, with the guests comfort clearly the priority. The room we stayed in was one of... More 

Helpful?
Thank djehellinger
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Boca Raton, Florida
1 review
5 of 5 stars Reviewed September 5, 2015

Spacious clean rooms. Amazing customer service. They offered sensitivity to our needs as my wife is handicapped. Delivered replacement towels immediately. I recommend the Boca Raton, Florida facility.

Helpful?
Thank William R
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

William - Thank you for your great review. We are thrilled to hear that our staff took such great care of you and your wife. Thank you again for your kind words. We hope to see you both again soon. More 

Boca Raton, Florida
1 review
5 of 5 stars Reviewed July 27, 2015

I was a little nervous. I didn't know what to expect.The staff was very friendly and my room was SPOTLESS. It was so clean I was able to walk barefoot (you cant do that in most hotels). Plenty of room! I had everything i needed that I would have in my own home. I will recommend this place to anyone... More 

Helpful?
Thank Ute C
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

Thank you for taking the time to write a review of your stay. I am delighted to read your remarks about our friendly staff and how completely satisfied you were with your stay. I’m so glad you enjoyed our clean and spacious rooms. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again... More 

Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 23, 2015 via mobile

This hotel is one of the better hotels I have stayed in. I was lakeside first building. Full kitchen, even though none of the utensils were in it at first. Easy fix, just ask the front desk. Comfortable room. I travel all of the time, and AM ALWYS in hotels. This is my first 5 star rating. Quiet, cozy, clean.... More 

Helpful?
Thank William M
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review

I appreciate you taking the time to write a review of your experience with us. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I'm so glad to hear that you were pleased with your comfortable room and your fully equipped kitchen. Thank you for choosing Extended Stay America. We hope to have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Boca Raton - Commerce

Address: 501 NW 77th St, Boca Raton, FL 33487-1331 (Formerly Homestead Studio Suites )
Location: United States > Florida > Boca Raton
Price Range: $89 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Boca Raton - Commerce 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Homestead Boca Raton Studio Hotel Boca Raton
Extended Stay America Boca Raton
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