Another perfect day at my “happy place”. It started with Yair, who set me up with my beach chair, etc. He was friendly, courteous and checked back often to make sure all my needs were met. Steve, my server, never missed a beat, making sure I got food and drinks as soon as I needed them. And Derek, the manager, also made sure that all my needs were met and that I enjoyed my day at the beach. Especially on a holiday weekend, it was great to have been served by a team that were all attentive, friendly and professional.

We stayed here for 5 nights for a birthday celebration after spending 4 nights before at the Waldorf Astoria Bonnet Creek at DISNEYWORLD (great service hotel!) and we were expecting the same service level here at the Boca Beach Club. This is a very pricey hotel on the end of a beach with a smallish Lobby that is also the restaurant and bar areas . When we arrived , our room was ready . I asked for a free room upgrade and was given a view of the top back parking lot and Bay Area with a teeny tiny minimal side view of the ocean . This hotel is ALL valet parking which is fine if you don’t mind waiting for your car during peak times on weekends . Our room was interestingly laid out , with comfortable beds , and bathroom was great with walk in shower and soaking tub . There was a nice storage closet area with a safe but the outer padded door was ripped . But still served its purpose . There was a small refrigerator stocked with items available for purchase which we needed to take out to make space for our water bottles . Room had a small desk counter area with a chair and another chair for lounging . This hotel which is on the beach also has a sister hotel across the waterway that is not on the beach and offers a complimentary boat or shuttle bus between the two properties . Great , until the hordes of guests from the sister hotel come over to use the beach and the pools . The pools can become very crowded and very difficult to find a lounge chair . Then one day during our stay , there was a private event at the pool and it closed early . The daily room cleaning service was very slow and we came back to our room some days at 5pm and our room was still not made up . Another day , our key card didn’t work and we had to go all the way down to front desk to get it done fixed and then a family with small kids accidentally walked into our room using their key card . Strange . Overall it’s a nice hotel, service could be better and more attentive for the price of this hotel . I’d probably go back again for a cheaper room rate in shoulder season when kids are in school .

We stayed here for 5 nights over Christmas 2019. This is undoubtedly a beautiful hotel/resort. The original room we were given was in the Cloister building on the 1st floor. It was rather small and very dark with little natural light. On the second day we were moved to a Hilton Honors floor and the room was much nicer and brighter. The main pool in the resort is beautifully located adjacent to the inter coastal waterway. The pool itself it very average and when we were there it was a bit of a hassle to find sun loungers and keep them during the day. We found the service very average and some of the staff to be a little uninterested/arrogant. We spent a lot of time waiting in the room when we requested extra towels etc. The on site cafe Serendipity sells some food and convenience items and is insanely expensive. The hotel has a very nice free boat service to the beach club as well as a regular shuttle. All in all we were a little disappointed with this property.