Colby was so sweet and set us up at the beach. He made sure we got everything we asked for and he was so polite. Laz was also extremely sweet.the whole staff truly is so friendly and always takes care of us. We are here eve try week and always have the best time!
I had the longest day getting to Miami in a really bad experience taking it to another it hotel, causing me to book a last minute stay at the Ritz Bal Harbour and what an amazing experience.. This hotel offers a level of privacy and views that are simply amazing
Lazaro was super sweet and helpful all throughout my time there. His service was the best and it made my experience extremely memorable and enjoyable :) I will definitely be back! I highly recommend to everyone
I came here with my friend ! Lazaro took care of us and he was the best !! The food was great and the cabana was amazing! Once again ask for Lazaro he took great care of us! He will also take care of you !
The resort was amazing. The rooms, facilities, and staff were all fantastic. The rooms are large and all appear to have views of the ocean or intercostal. The bathrooms have tubs, showers, a tv, and are quite large. The beach is beautiful with comfy chairs and very attentive staff members. The pool is immaculate and the staff there was exceptionally professional, polite, and kind. I wanted to give a special thanks to Ein who was there during our entire stay. He helped us set up our chairs daily and was particularly helpful. Ein is a wonderful ambassador for the Ritz brand, he’s very polite and exceptionally kind and knowledgeable. Thank you!
Colby was so helpful at the beach. Excellent service! Jenny and Ein were amazing by the pool. Ivanna at the front desk also offered excellent service and worked hard to find a room that fit our needs. I suggest reserving a spot here.
Jordan horn was great at assisting me at the towel hut. She and her employees set up my chairs really quickly and efficiently. They were very friendly, kind, and communicative. Great experience with these lovely individuals.
Jordan helped us get our chairs and she was amazing!! She made our experience at the ritz Carlton so much better than it already was. I had an amazing time and I will definitely be coming back. Thank you Jordan!
The staff at the beach went above and beyond my expectations... they ensured I was well taken care of at all times. The manager Jarrad is highly experienced and his staff all are very well trained. Beautiful views, fantastic food/drink service my queen size bed on the beach was beyond luxurious. Best day in Miami thus far.
It is always a pleasure to return to our favorite hotel in Miami! The suite was spacious and perfect for our family. Service at the hotel and especially the pool, was perfect as usual. Thank you Jonathan for always taking great care of us. We look forward to our next trip.
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