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Booked two rooms at this hotel for a trip to see University of Delaware. Was willing to drive further for what I thought was a nicer hotel. They made a mistake on our reservation, and even though we told them upon check in what our...More
Response from Lee S, Front Office Manager at Sheraton Suites Wilmington Downtown HotelResponded 1 week ago
Thank you for your response. I would like to apologize for the experience you received during your recent stay with us. This is not how we operate here and we will certainly use this as a training opportunity for all the departments involved....More
Our room was extremely nice. We had a suite with a king sized bed which was so comfortable to sleep on. The linens where nice and soft. The bedroom had a flat panel TV, a small dresser and a little area outside the bathroom with...More
Response from Jerry R, General Manager at Sheraton Suites Wilmington Downtown HotelResponded May 11, 2017
We are elated that you enjoyed your stay, and are happy that you were able to share your experiences with others.
I noted your comments about our current bath products, and to that end, wanted to let you know that Sheraton Hotels worldwide will...More
While traveling we stayed 1 night in a roomy, comfortable suite. Everything was clean and quiet. There is a restaurant in the hotel, but we dined at the Big Fish Grill about 10 minutes away. The parking garage is a bit tight for larger cars,...More
This hotel is aging and they are not keeping up with repairs or making investments in maintaining Went with 5 colleagues and each had issues from AC not working to a large hole in their ceiling to the shower faucet not working. Stains on the...More
We chose this hotel because we were there for a family reunion and we would be there for a few days it had a suite which gave us more room. I only which we had went with second choice . the rooms were nicely decor...More
Thank Elizabeth L
Response from Lee S, Front Office Manager at Sheraton Suites Wilmington Downtown HotelResponded 3 weeks ago
Thank you for your response. I am sorry to see the experience you had was less then desirable during your stay. I will be following up with all the departments involved to see where the miscommunication came from as to why there was not service...More
$118 - $226 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Business Hotel in Wilmington
#7 Romantic Hotel in Wilmington
Non-Smoking Rooms ,
Number of rooms
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Response from JAnderton | Reviewed this property |
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can... More
I do this all the time. If you're a regular, they'll recognize your name on the packages and store it. If it's your first time, they'll do it anyway but it's always best to call ahead and let them know. That way, they can keep the package in the room before you check in so it awaits your arrival on your desk ;)