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The Westin Wilmington

Traveler (87)
Room & Suite (56)
Dining (6)
Overview
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818 Shipyard Dr, Wilmington, DE 19801-5195 See on map
AMENITIES
Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
Additional information
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Offers from The Westin Wilmington
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Rooms
Feb 3Feb 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (299)
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Traveler rating
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94
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LanguageEnglish
123
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13
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All reviews chase center front desk blues festival conference center room service stayed recently lots of parking rooms are beautiful wedding block the river walk room block modern hotel in house restaurant easy access riverfront area home base small pool
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1 - 5 of 298 reviews
Reviewed 5 days ago via mobile

My husband and I stopped at The Westin during our drive from Vermont. The place was easy to find, lots of parking and very comfortable. We enjoyed our overnight stay at this hotel. We were a little confused with the breakfast because we paid for...More

Date of stay: January 2019
Thank L5708EWlauras
Reviewed 1 week ago via mobile

We always have this on our list when traveling up the coast. Family friendly. Free parking, friendly service, no free breakfast thou. Pets are free so we love it. Very nice hotel, nice room, ok area. Have stayed atleast 4 times in past few years....More

Date of stay: November 2018
Thank bizzy21880
Reviewed 2 weeks ago

I absolutely love this hotel! My husband and I have stayed here many times over the past few years. It's our little oasis nicely tucked away within the riverfront area. Immaculate grounds, beautiful accommodations, and great customer service make this one of my favorite places...More

Date of stay: December 2018
Thank mkg1114
Reviewed 2 weeks ago

Pro: Great location for the conference center, brewery and other local attractions. Cons: Just about everything else. *Arrived in pouring rain (it happens) to a soaking wet entry way and lobby. A mat or warning sign would have been nice. *Stood at the check in...More

Date of stay: December 2018
Thank mackenzief1121
Response from BriciC1, Front Office Manager at The Westin WilmingtonResponded 2 weeks ago

Dear Mackenzief1121, I am so sorry to hear about your experience staying with us at the Westin Wilmington. Please reach out to me at brici.caers@westinwilmington.com to discuss in further detail. I hope you will give us another chance to redeem ourselves next time you are...More

Reviewed 3 weeks ago via mobile

I was impressed with the comfortable room and loved the added touch of lavender balm left by the bed. In addition, I paid a good deal for the Christmas buffet at the in house restaurant and that was money well spent. The head chef outdid...More

Date of stay: December 2018
Thank Cindy R
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About
Description
The Westin Wilmington is located in the heart of Wilmington, Delaware's vibrant riverfront district steps from the Chase Center, Fortune 500 companies, and all the great things to do in Wilmington, DE. Wake More up to inspiring views of the Christina River, Frawley Stadium and the Wilmington city line from the 180 guest rooms and suites at our brand new Wilmington hotel. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Center with Gym / Workout Room
Room Service
Free Parking
Restaurant
Bar/Lounge
Air Conditioning
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Beachfront
Spa
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Hotel Style
Onsen
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Contact Information
Hotel Style
Onsen
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Number of rooms
180
Price range
$142 - $296 (Based on Average Rates for a Standard Room)
Location
United States > Delaware > Wilmington
Hotel class
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Contact Information
Hotel Style
Onsen
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Number of rooms
180
Price range
$142 - $296 (Based on Average Rates for a Standard Room)
Location
United States > Delaware > Wilmington
Photos
Traveler (87)
Room & Suite (56)
Dining (6)
Nearby
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Nearby AttractionsSee all 107 nearby attractions
Frawley Stadium
144 reviews
.11 miles away
Delaware Children's Museum
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Questions & Answers
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cpower
July 7, 2017|
AnswerShow all 4 answers
Response from kel400 | Reviewed this property |
mine didn't. super big showerhead with great water pressure though.
0
Votes
anak785
June 26, 2017|
AnswerShow all 2 answers
Response from Live2believe | Reviewed this property |
Yes. We had no issues receiving packages, be sure to tell front desk so they make a note.
0
Votes
Dial411
Let me start by saying we have travelled to over all the world. Being in the military, I have stayed in many hotels. In over 25 years staying in some small, remote location I have never had issue to write a review before , but I am writing this on the day we checkout on an overnight stay. Booked into their SPG which was to insure better service. Upon arrival we went straight up to our room to prepare for event we were attending. Neither of the magnetic keys worked. No problem, I will just go down and get desk to reset keys. I didn't see clerk that gave me keys, so I informed other individual. This individual seem a little irritated that I ask him, and questioned me about keys not working. He checked keys and stated nothing was wrong with them. He then called maintenance to go up with me to check door. As we returned to room where my wife was waiting, I swiped door and behold a gentleman and his dog were in room. I apologized and closed door. The maintenance man then apologized to me and my wife. He stated this should never happen and told us to remain and he would try find us a new room. We already wasted a half hour. He made a call to front desk via walkie talkie, then by phone. He then informed us to stay put and he would go down to check n situation. Another 15 minutes go by. He and desk clerk return and escort us to new room on other wing of floor. They both apologize and go on there way. Upon entered new room door strip was on floor, I informed house keeper down the hall who stated it was already reported. We didn't want to blamed for destruction of property. Pressed for time now, we then start to get prepared for event we were attending. My wife soon find out the toilet won't flush. We contact front desk again with the issue. The same maintenance man returns about 15 minutes later. After attempting to fix toilet, he informs us that he needs to check manual it. He stated that it works now but it going to take awhile for tank to fill up. I told him that was acceptable for toilet to not work properly. He apologized again and stated he would be back. I call down to desk and clerk offers me free wifi, I declined because I wasn't there on business and had no laptop. She then offers me two glasses of wine free of charge for inconvenience. After another 15 waiting, I decide to go ahead take shower and prepare for event. All the while toilet was still filling up and not flushing. After we got ready, we begin to head downstairs. This is when wine arrives. We sat them in room and head out without not even a sip. I went by front desk and informed them of continued problem. Desk clerk apologizes and I inform her of our disapproval but were pressed for time. I told her I would discuss with her upon our return. Some hours later into the evening, we returned to room without a fuss and toilet was still running and wouldn't flush. That morning when we checked out come to find out we were billed for the complimentary wine. The morning clerk did take the wine off of bill and I told her of our displeasure. It was a crowd of individuals trying to checkout, so I took the high road and asked for a copy of charges and name of general manager. For a new hotel that has been open maybe 7-8 month it is very unacceptable to operate like this. The property itself seem okay but I would have a hard time to recommend this hotel to anyone.
December 30, 2014|
AnswerShow all 3 answers
Response from FrugalGormet | Reviewed this property |
Although I was asked if I could "answer" a question. . . there is no question in this post. It is a litany of MANY things that went wrong with the couple's stay -- none of which should have happened. Westin should have... More
0
Votes
Room Tips
"If you stay in the spring/summer, ask to face Frawley Stadium and you might catch their post game fireworks!"
mkg1114
2 weeks ago
Read review
"Views of Route 95 are not spectacular"
mackenzief1121
2 weeks ago
Read review
"Rooms on the north side have a nice view of downtown Wilmington"
dougvansant
Dec 14, 2018
Read review
"If you are a gold or platinum member ask for an upgrade and a late check out - it is a perk of being a..."
reednikki
Nov 25, 2018
Read review
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