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Dining (7)
About
#8 of 17 hotels in Wilmington
Location
4.0
Cleanliness
4.4
Service
4.1
Value
4.0
GreenLeaders Silver level
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Property amenities
Free parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Paid wifi
Restaurant
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Location
57Somewhat walkable
Grade: 57 out of 100
21Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
Contact
818 Shipyard Dr, Wilmington, DE 19801-5195
Getting there
Wilmington Station17 min
Rental CarsSee rental cars from $32/day
364Reviews4Q+A65Room tips
Reviews
Traveler rating
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Most Recent
Had dinner last week , awesome the jerk bchicken special was off the hook, amy the manager made us awesome Cocktails and the chef chef Ciara who made the Cajun chicken knocked it outta the park.if you Neary Wilmington water front try this place
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Placida Nedd, Guest Services / Front Office at The Westin Wilmington
Responded 4 days ago
Thank your for your review. We appreciate your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited your restaurant and was lucky enough to meet your restaurant GM Amy and she is absolutely amazing! I am in the hospitality industry and she is exactly what a restaurant GM should be. Her team respected her and she was there to help support them. She was also friendly and took her time to get to know her guests. I will be back just because of her!!
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Date of stay: February 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Placida Nedd, Guest Services / Front Office at The Westin Wilmington
Responded 4 days ago
Thank your for your review. We appreciate your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stopped over after an event from the Chase Center and had a delicious salmon dinner, and a few drinks. Our server Ariana was so sweet and kind, she remembered everything!!! I am usually very picky with my food, but she got it just right! The manager Amy was very knowledgeable, and was walking around to the tables greeting the customers, and making sure everything was good. We will definitely be back!!
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Placida Nedd, Guest Services / Front Office at The Westin Wilmington
Responded 4 days ago
Thank your for your review. We appreciate your feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been coming to this hotel for years to see my in-laws. The staff are absolutely lovely and go out of their way to assist. Many hotels have cut back on services. This hotel is no different. They no longer maintain the pool by the fitness center. It sits there sad and empty. They no longer provide a shuttle bus. The bar that we used to hang out at is now closed. The much bigger issue for me than losing the services, is that the hotel rooms are really run down. The furniture is all chipped or stained, the carpets feel grungy and the doors are grimy. The lighting all needs updating. It must be one of the worst Westin’s in the portfolio. We really hope that they upstage and update the hotel soon. Much newer hotel options have now opened right next door. We might have to try them next time.…
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Placida Nedd, Guest Services / Front Office at The Westin Wilmington
Responded Jan 5, 2023
Thank you for your honest review! We appreciate your feedback and will be sharing it with the hotel staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My wife and I wanted a business/thanksgiving/vacation away, so I chose the Westin in Wilmington, Delaware. We left early as the TGD traffic would be gridlocked. I used Philidelphia road to beat some of the I-95 traffic to exit 80, and it worked. Smooth sailing took us to the Westin early. I took a chance and requested an early check-in at 11 am, but to my surprise, arriving around 9:30 am, our room was ready for us to check in! I went up first to do some recon and realized the hotel was dated. A decent size for what is classified as a "larger room." The young lady at the front desk was awesome as she said to stay in touch if we had any questions or concerns. While waiting to check in and unload the truck, we missed the breakfast deadline at 10 am. Ready for dinner, which started at 5 pm, we were waiting for the doors to open. We were ushered in, seated, and greeted by Sam, who took great care of us as she made our mixed drinks. I wanted to order the roasted chicken but mentioned the fact that there was no microwave in the rooms, to which Sam said she could have maintenance bring one to our room; I was blown away as I quickly said yes and ordered the chicken, and Dr. Angel ordered a cheeseburger, both dinners we could not finish. We ordered breakfast in our room the next morning, which was delicious. We used this Thanksgiving getaway to unwind, take care of some future business plans and eat some good food. The staff here is top-notched and will return in the future.…
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Date of stay: November 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The hotel is a little dated but clean, and the staff is Gold.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Placida Nedd, Guest Services / Front Office at The Westin Wilmington
Responded Nov 28, 2022
Thank you for your honest feedback. We appreciate your find words.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came here on a weekend for a wedding. We were really pleasantly surprised first of all at the location. It’s right near the river front walk which was so beautiful some nice shops and beautiful scenery. The hotel itself was very clean and really done nicely. We had a room on a higher floor with a king bed that was extremely comfortable. In fact this is the only hotel we stayed at in quite a while that actually had pad and pen by the night stand. Breakfast downstairs was really good although it’s not included in your stay. About the only bad thing I could say was that there were not enough luggage carts. When we checked in we had to log our baggage from our car all the way upstairs to our room. Then when we were checking out we had to wait a while to secure a card. They could certainly useMore luggage carts. All in all we gave our experience here at the Westin Highmarks and when we are in the area again we would consider staying here once again.…
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Placida Nedd, Guest Services / Front Office at The Westin Wilmington
Responded Oct 27, 2022
Thank you for your review! We appreciate your honest feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The best things about this hotel are the staff and, surprisingly, the food. The hotel is really overdue for a refit. The rooms feel dirty. The doors are all a bit “sticky” ( all the doors are dirty and sticky). The bathrooms are outdated. The carpets are gross. It used to feel new and clean but now…yuck.
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Stay at the newer, cleaner hotels next door.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Placida Nedd, Guest Services / Front Office at The Westin Wilmington
Responded Sep 19, 2022
Thank you for your review. We appreciate your honest feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Westin Wilmington is a clean property, with a great location, Clean rooms, good restaurant and friendly staff(Evelyn). There are plenty of food options within walking distance from the hotel. It's in the heart of the riverfront district.
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Placida Nedd, Guest Services / Front Office at The Westin Wilmington
Responded Sep 19, 2022
Thank you for your review!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the Weston on July 23, 2022. nice and clean hotel. Close to the wedding venue at the Chase Center. The people who work in the hotel and at the Chase Center from the front desk to the servers at the wedding and the waitresses at the restaurant/bar were the friendliest and most helpful that I have met. I spoke to several of the women who work at the restaurant on Sunday morning and told them that they either had great training or are just the friendliest people. They were very happy with my compliment and it appears that they are just friendly people who love their jobs.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Placida Nedd, Guest Services / Front Office at The Westin Wilmington
Responded Sep 19, 2022
Thank your for your review! We appreciate your feedback!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here 3 nights for a wedding held at the Chase Center. We've stayed in many Westins before, but this stay clearly showed us how poor in quality Westin standards have gone down. We requested an early check-in in advance through both the app and calling the reception, but had to wait a very long time for a double queen after being told the rooms were not inspected yet. When we finally got our room, we were disappointed to see the used and abused furnishings, particularly the desk with many markings over it. Our shower had drainage issues that we had initially fixed, but then continued throughout our stay. There was no shower gel, and barely any shampoo or conditioner in the tubes in the shower. None of the trash bins had any liners in them (how unsanitary!). Housekeeping was a pain to get a hold of; other people in our wedding party were told cleanings that included changing the sheets were only every 3 days (I've only had timeshare resorts tell me that before). I had to flag people down in the hallway for towels. Our wedding party had a couple suites booked and it was disappointing to see how dilapidated and dark the suite rooms looked, especially the furnishings that are long overdue to be changed with stains and threads hanging off everywhere. What really got me on this stay was that on our second night after all the wedding events transpired, we tried using the elevator to go back up to our room only to hear people trapped inside banging on the elevator doors for 10 min. I flagged a guy at reception to come help and he brushed it off so easily saying "it's due to the pressure effects, they'll be back up on their floor soon." As a physician, I told him this was an urgent matter as we don't know how many people are stuck in there and God forbid someone has a panic attack in there and passes out. I told him that elevator needs to be put out of service if it keeps stopping like this. He didn't give a damn and just walked away. It turns out it was my family members stuck in there for over 10 minutes. I find this to be so negligent of the hotel staff- I'm sure you'll have a lawsuit coming your way when the elevator pulls another extended pause. I also realized there is no service elevator that the staff can use, so they also use the main guest elevator, further causing elevator traffic. Also, the location is just a stone’s throw away from sketchy neighborhoods. You definitely need a car to get around. The only good thing about this place was the convenience of being attached to the Chase Center; other than that this hotel definitely does not exude the Westin quality I used to love and know.…
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Date of stay: July 2022
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Placida Nedd, Guest Services / Front Office at The Westin Wilmington
Responded Jul 21, 2022
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. This is be discussed with all departments to ensure that the necessary steps are taken to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$217 - $287 (Based on Average Rates for a Standard Room)
LOCATION
United StatesDelawareWilmington
NUMBER OF ROOMS
180
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Claim Your ListingTHE WESTIN WILMINGTON - Updated 2023 Prices & Hotel Reviews (DE)
Frequently Asked Questions about The Westin Wilmington
Which popular attractions are close to The Westin Wilmington?
Nearby attractions include Frawley Stadium (0.1 miles), Delaware Children's Museum (0.3 miles), and Delaware Theatre Company (0.7 miles).
What are some of the property amenities at The Westin Wilmington?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at The Westin Wilmington?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Wilmington?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Wilmington?
Conveniently located restaurants include Big Fish Grill on the Riverfront, Banks' Seafood Kitchen, and Iron Hill Brewery & Restaurant.
Are there opportunities to exercise at The Westin Wilmington?
Yes, guests have access to a fitness center during their stay.
Is The Westin Wilmington located near the city center?
Yes, it is 0.9 miles away from the center of Wilmington.
Are any cleaning services offered at The Westin Wilmington?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Wilmington?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Wilmington offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Wilmington?
Many travelers enjoy visiting Nemours Estate (3.4 miles), Rockwood Park & Museum (3.7 miles), and New Castle Court House (4.9 miles).