Sheraton Wilmington South Hotel
365 Airport Rd, New Castle, DE 19720-1007
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Room & Suite (84)
Pool & Beach (4)
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Wilmington South Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 12 hotels in New Castle
Location
4.0
Cleanliness
4.5
Service
4.3
Value
4.3
GreenLeaders Gold level
Sheraton Wilmington South Hotel is near I-95 and Newark, Delaware. Our hotel in New Castle, Delaware near Wilmington has 143 guest suites; an indoor pool; and 9,000sq ft of meeting/event space, complemented by a gorgeous outdoor terrace.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Wifi
Paid internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Room service
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Russian, Spanish, Hindi
Location
Full view
Contact
365 Airport Rd, New Castle, DE 19720-1007
Getting there
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446Reviews3Q+A100Room tips
Reviews
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Most Recent
It shows how bad management is there. They still are listed here but the hotel was sold to the county and is a homeless shelter now. They did a renovation to get it up to Sheraton standard and to remove mold. Now they sold it. Makes no sense. Very sad!
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Date of stay: July 2021Trip type: Traveled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
I booked this room last August 2020 via Hotels.com for May 2021 weekend. It was by chance that I had checked the hotel by google it today and found that it was permanent closed. I didn't get any notification and it was good thing i checked now because had I showed up with my confirmation, I would find that it's now a homeless shelter. They should have informed customers who've made future reservation.
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Date of stay: March 2021
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We had a King suite for a little mini vacation. Rooms very spacious and clean, Amenities and kitchen facilities were great. We just did not like the fact that while we were charged for two days, on the second day the room was not made up at all. We had to ask just to get fresh towels, soap and coffee etc. They blamed Covid... They have a pretty nice gym which we used. The hotel was not too full and we got an upper floor. The reception said that the top floor was full. All in all it's a great hotel with a very elegant lobby. Will recommend.
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Date of stay: November 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I had a brief stay at this property but it was good. There were good controls in place for COVID but I wish the lounge was open to pick up a water or soda as it looked very nice. Due to the closed road, it’s a little challenging to get to the hotel depending on where you’re coming from, so follow google maps directions.
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Date of stay: October 2020Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
No is the word of choice here at the Sheraton. No restaurant, no fitness center, no maid services, no fresh towels, no problem solving and the big surprise - No hot water. We’re here four days you may want to mention that at check in. It’s a difficult time for all of us but a business should try to soften things for their clients. I do for mine and I’m not even in the service industry. After 22 years as a Marriott member I can assure you having an elite status “ain’t what it used to be” and staying at the Sheraton Downtown Wilmington is a cold experience indeed.
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Date of stay: September 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Danielle Hennessy, General Manager at Sheraton Wilmington South Hotel
Responded Sep 19, 2020
We are so sorry that you had a negative experience while staying at the Sheraton Wilmington South. We are finishing up our renovation in our fitness center to provide a better experience for our guests in the future and are very sorry this caused an inconvenience for your during your stay. We do have revised amenity services due to keeping our guests and associates safe from COVID-19 during this unprecedented time in the travel industry. We hope that when COVID restrictions are lessened we will be able to return to providing our regular amenities. Thank you for providing your valuable feedback and hope that you will give us another chance to service you in the future.
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I attended a conference / training over the weekend and I don't live far. I didn't stay at the Sheraton so I can coment on the rooms. However, the common area of the hotel (that wasn't being renovated was beautiful. Also, the staff was outstanding. They were so accommodating and helpful. We needed to load and unload boxes for the conference and the front desk tracked down a luggage cart for us and helped us take our training material to the meeting room. Anytime we needed anything, they were on it. Well done Sheraton Wilimington - South.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
the hotel has awesome staff...and that makes up for the issues with the remodel. the room i was in was a remodeled room and was good...but some disappointment was to be found...the water to the wet bar is not connected so it does not work. the bathroom sink handles are incorrectly installed and hard to turn and hard to get to stop. the shower control is u see the shower head and only reachable while standing in the shower... the breakfast is good and as i said everything with all staff members was outstanding
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Trip46273176307, General Manager at Sheraton Wilmington South Hotel
Responded Feb 25, 2020
Thank you so much for your response and valued feedback. This type of feedback is very helpful to us in helping to improve after our renovation. We hope that you will visit us again and hopefully have a more enjoyable stay.
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+1
Hubby and I stayed at this hotel while visiting Delaware. He came to DE a few times on business trips but never stayed at this hotel. The hotel was going under construction, so the looks of the interior building was different than usual and it was kind of empty on the day we arrived. I came in first after dropping Hubby at his business deals. I got hungry so I went straight to the restaurant after checking in. I was assisted by Terron, the waiter, who placed the order for me. I had a chicken quesadilla. It was good but it took too lo long to prepare. Terron was a very good waiter. Later that evening I wanted to use the printer but unfortunately, the hotel's printer wasn't working. Terron, who happened to be at the lobby helped me out. Although unsuccessful, he did a great job using all the options. He knew the technology and system they use for the hotel. He could have fixed the problem if I was willing to wait but I just couldn't wait because I was so tired due to the trip we made that early AM. We tried to get someone at the front desk to print but the person already left. At this time I started to think that the hotel should do better. The next day I used the gym to work out and then I met the General Manager of the hotel, Danielle. She's a lovely lady. How often do you get to see the GM of a hotel? Not often. I was lucky to be able to interact with her face-to-face. I mentioned to her about the printer and she offered me a USB, so I could use and have them printed for me. It made my day! I picked up the USB from Carolyn at the front desk and was able to save some files and have them printed by John. On our last day there when we left for breakfast and came back to the room, we noticed the ceiling duct fell down on the floor and quickly called the front desk to send a maintenance guy to fix it. He fixed it! I didn’t mention this to the GM but that ceiling duct could have hurt me or Hubby. I think the first experience at this hotel left a great impression because they would go the extra mile for me. We talked about coming back to stay here when our trip brings us back to Delaware. We got a nice suite room for a good price. The bed was comfortable, the room had a good fridge and a nice size of safety deposit box. Btw, the buffet breakfast was a must-have! They got bagels and lox! Woohoo! Thanks to Danielle and her team for making our stay a nice one! Hope to see the new looks of the hotel one day.…
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Trip46273176307, General Manager at Sheraton Wilmington South Hotel
Responded Feb 4, 2020
NoraFrydman thank you so much for the wonderful review as well as the notes regarding the issues you you experienced in the hotel. I will work with my team to ensure these issues do not bother you again. It was a pleasure meeting you and hope we are able to service you again the next time you and your husband return to Delaware.
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Hotel is under construction and the construction is around the clock. Dinner meal portions are for children. This hotel is also in the middle of nowhere. Much better options around. I recommend courtyard or holiday inn.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Trip46273176307, General Manager at Sheraton Wilmington South Hotel
Responded Feb 4, 2020
Tconway183, thank you for taking the time to provide your feedback regarding your recent stay at the Sheraton. We are sad to hear that you did not enjoy your stay. I have shared your feedback with our culinary team so they can utilize your comments when creating a new menu. We are planning on this over the next few months. We hope that you would consider giving us another chance once our renovation is completed by April so you canexperience our newly renovated hotel.
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Twice, I stayed in December with temperature issues. Couldn’t control the heat. Too hot both times without resolution when I called the overnight front desk. They said there was nothing they could do. They are currently in renovations but why does this affect the temperature control? So miserable sweating all night.
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Date of stay: December 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Trip46273176307, General Manager at Sheraton Wilmington South Hotel
Responded Jan 9, 2020
Thank you so much for taking the time to write a review about our hotel. I am so sorry to hear that you have had temperature issues here for the last 2 times you have stayed with us. I will definitely bring this to the attention of our Chief Engineer. Indeed, you should not be inconvenienced at all regardless of our renovation. Please accept our sincere apologies for this. I hope that you will give us another try after our renovation is complete and I am sure that you will have a better experience.
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LOCATION
United StatesDelawareNew Castle
NUMBER OF ROOMS
192
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Claim Your Listing Frequently Asked Questions about Sheraton Wilmington South Hotel
Which popular attractions are close to Sheraton Wilmington South Hotel?
Nearby attractions include Grand Opera House (5.0 miles), Christiana Mall (2.2 miles), and Battery Park (3.8 miles).
What are some of the property amenities at Sheraton Wilmington South Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Wilmington South Hotel?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Sheraton Wilmington South Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Wilmington South Hotel?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Wilmington South Hotel?
Conveniently located restaurants include La Fia, Eclipse Bistro, and Firebirds Wood Fired Grill.
Are there opportunities to exercise at Sheraton Wilmington South Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Sheraton Wilmington South Hotel have airport transportation?
Yes, Sheraton Wilmington South Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Wilmington South Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Wilmington South Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Wilmington South Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.