Sheraton Wilmington South Hotel
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365 Airport Rd, New Castle, DE 19720-1007
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (76)
Pool & Beach (4)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Wilmington South Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 12 hotels in New Castle
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Sheraton Wilmington South Hotel is near I-95 and Newark, Delaware. Our hotel in New Castle, Delaware near Wilmington has 143 guest suites; an indoor pool; and 9,000sq ft of meeting/event space, complemented by a gorgeous outdoor terrace.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Wifi
Paid internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Room service
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, Russian, Spanish, Hindi
Location
Full view
445Reviews3Q+A100Room tips
Reviews
Traveler rating
- 208
- 122
- 54
- 36
- 25
Time of year
Traveler type
Language
Selected filters
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- English
Popular mentions
I booked this room last August 2020 via Hotels.com for May 2021 weekend. It was by chance that I had checked the hotel by google it today and found that it was permanent closed. I didn't get any notification and it was good thing i checked now because had I showed up with my confirmation, I would find that it's now a homeless shelter. They should have informed customers who've made future reservation.
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Date of stay: March 2021
Service
Helpful
We had a King suite for a little mini vacation. Rooms very spacious and clean, Amenities and kitchen facilities were great. We just did not like the fact that while we were charged for two days, on the second day the room was not made up at all. We had to ask just to get fresh towels, soap and coffee etc. They blamed Covid... They have a pretty nice gym which we used. The hotel was not too full and we got an upper floor. The reception said that the top floor was full. All in all it's a great hotel with a very elegant lobby. Will recommend.
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Date of stay: November 2020Trip type: Traveled as a couple
Helpful
I had a brief stay at this property but it was good. There were good controls in place for COVID but I wish the lounge was open to pick up a water or soda as it looked very nice. Due to the closed road, it’s a little challenging to get to the hotel depending on where you’re coming from, so follow google maps directions.
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Date of stay: October 2020Trip type: Traveled on business
Location
Service
Sleep Quality
2 Helpful votes
Helpful
No is the word of choice here at the Sheraton. No restaurant, no fitness center, no maid services, no fresh towels, no problem solving and the big surprise - No hot water. We’re here four days you may want to mention that at check in. It’s a difficult time for all of us but a business should try to soften things for their clients. I do for mine and I’m not even in the service industry. After 22 years as a Marriott member I can assure you having an elite status “ain’t what it used to be” and staying at the Sheraton Downtown Wilmington is a cold experience indeed.
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Date of stay: September 2020
Value
Location
Service
Helpful
Response from Danielle Hennessy, General Manager at Sheraton Wilmington South Hotel
Responded Sep 19, 2020
We are so sorry that you had a negative experience while staying at the Sheraton Wilmington South. We are finishing up our renovation in our fitness center to provide a better experience for our guests in the future and are very sorry this caused an inconvenience for your during your stay. We do have revised amenity services due to keeping our guests and associates safe from COVID-19 during this unprecedented time in the travel industry. We hope that when COVID restrictions are lessened we will be able to return to providing our regular amenities. Thank you for providing your valuable feedback and hope that you will give us another chance to service you in the future.
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I attended a conference / training over the weekend and I don't live far. I didn't stay at the Sheraton so I can coment on the rooms. However, the common area of the hotel (that wasn't being renovated was beautiful. Also, the staff was outstanding. They were so accommodating and helpful. We needed to load and unload boxes for the conference and the front desk tracked down a luggage cart for us and helped us take our training material to the meeting room. Anytime we needed anything, they were on it. Well done Sheraton Wilimington - South.
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Date of stay: February 2020
Helpful
PRICE RANGE
$119 - $231 (Based on Average Rates for a Standard Room)
LOCATION
United StatesDelawareNew Castle
NUMBER OF ROOMS
192
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Claim Your Listing Frequently Asked Questions about Sheraton Wilmington South Hotel
Which popular attractions are close to Sheraton Wilmington South Hotel?
Nearby attractions include Grand Opera House (5.0 miles), Christiana Mall (2.2 miles), and Battery Park (3.8 miles).
What are some of the property amenities at Sheraton Wilmington South Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Wilmington South Hotel?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Sheraton Wilmington South Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Wilmington South Hotel?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Wilmington South Hotel?
Conveniently located restaurants include Eclipse Bistro, La Fia, and Feby's Fishery.
Are there opportunities to exercise at Sheraton Wilmington South Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Sheraton Wilmington South Hotel have an airport shuttle?
Yes, Sheraton Wilmington South Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Wilmington South Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Wilmington South Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Wilmington South Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.