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Sheraton Wilmington South

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365 Airport Dr, New Castle, DE 19720
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Breakfast for 2 Included
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Sheraton Wilmington South
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301 Reviews from our TripAdvisor Community

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Showing 297: English reviews
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

I was very pleased overall with my stay! Hotel was recommended by a family member that I met for the first time at our family reunion! The food was delicious and other than one rude staff all other staff were very polite. (Charles, Emilee, Bob)We were very pleased with the service as well as the accommodations/ would definitely stay there... More 

Helpful?
Thank Yvette S
Fairfax, Virginia
Level Contributor
127 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 1 week ago

So I stayed at the Sheraton because it was the nearest hotel to the wedding we were attending. The hotel has a dramatic lobby with enormous Asian styled lights hanging from a ceiling at least 3 stories high. The room was clean,the food was good, the hotel staff were attentive and the other guests were pleasant. The pool was a... More 

Helpful?
Thank Marcia2424
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

This is a really nice hotel, the staff was professional, the room was clean ,the bed was comfortable but we was disappointed in the breakfast buffet it wasn't much to choose from and the next day they still didn't have much to choose from. I hate that I paid in advance when I book my room, we ate two days... More 

Helpful?
Thank Theresa B
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Had the King suite. Rooms and bathroom was spacious. Breakfast Buffet and or menu was decent. Prices were no different than a fast food restaurant. Doable. Staff was nice to us. Fast check in and check out. Highway side of the hotel is noisy, if you are a light sleeper. My main complaint is, my family went in sets of... More 

Helpful?
Thank Sheila H
Baltimore
Level Contributor
9 reviews
4 of 5 stars Reviewed 4 weeks ago

Hotel itself not bad. Food could be of a more variety. Hotel services okay. Staff needs to know a little more about the place they work in. Rooms too cold!!! Front desk staff should be just a little knowledge able about where they work and the surroundings.

Helpful?
Thank C2699PHpatriciaw
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you so much for taking the time to review our property. We apologize if the front desk was not able to answer all of your questions during your visit. We hope that future visits will bring you better experiences. Thank you again for taking the time to write a review. More 

Richmond, Virginia
1 review
2 of 5 stars Reviewed 4 weeks ago

I rarely write reviews but given the state of the room and the lack of response from the hotel Guest Services email I feel it is warranted. Stayed in the hotel on the night of June 4th, 2016 attending my niece's graduation paid extra for a suite (Room 403). Checked in mid afternoon and simply dropped of stuff and left... More 

Helpful?
Thank BusTraveller1918
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you so much for taking the time to review our property. We apologize for the inconveniences that you reported during your recent stay Please reach out to me if you would like to discuss this matter further, I certainly want you to feel better about our property. Please contact me directly at; william.connolly@sheratonwilmingtonsouth.com More 

Frisco, Texas
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 14, 2016

We spent two nights here, and were in a deluxe king room on the 4th floor. The hotel itself seems very nice and clean. Seems fairly new, but someone told me the hotel stood vacant for years after it was built. Check in was very good. The hotel is somewhat remote in that you cannot walk anywhere from there. However,... More 

Helpful?
Thank friscocruiser
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you so much for taking the time to review our property. We apologize for the mix-up in housekeeping service. We appreciate the feedback and the substance of your review. Thank you again for your visit, we hope to see you again soon. More 

New York City, New York
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 7, 2016

Me and my fiancée's stayed there for Memorial Day weekend. Below are the pros and cons of our stay. Pro's Fast Check in Accommodated early check in Hotel public areas very clean Rooms clean Hotel Décor very nice Has a Pool Has a Gym Has a Restaurant Has a Bar Con's -First room we were given was room 242. The... More 

Helpful?
Thank S G
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you so much for taking the time to review our property. We value all feedback. It’s sad to see that not everything about your stay worked out as well as your room change. We do hope that you pay our property another visit; we have a dedicated hospitality staff looking forward to your return. Thank you again for your... More 

San Francisco, California
Level Contributor
72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 4, 2016 via mobile

The hotel bar was nice but overall it felt like an airport hotel. The room door was impossible to open, you had to have the magic touch. We used the pull out couch one night but the comforter they gave us didn't have a cover and they gave one small pillow. The air conditioner was extremely loud all night in... More 

Helpful?
Thank Lauren O
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you for taking the time to write a review, I am sorry to see that your stay had a few hiccups. We appreciate the feedback as there are always room feedback. I do hope that you we see you again, I am confident that you will have a better experience. Looking forward to a return visit. More 

Beaver Falls, Pennsylvania
Level Contributor
3 reviews
4 of 5 stars Reviewed June 3, 2016

We travel quite often for hockey tournaments. The only think I can say is this may have been too nice for the group we were with, 12-14 year old boys in a really nice hotel sometimes that doesn't mix well. The bar area was nice, the pool area was nice, service was great as well. The only downfall is that... More 

Helpful?
Thank LisaAnne2016
William C, Front Office Manager at Sheraton Wilmington South, responded to this review

Thank you so much for taking the time to review our property. I am so glad that you enjoyed your stay. Did you know that the hotel offers many options for breakfast including, plated meals, continental breakfast for $12, full buffet for $14 and "to go" for $10? Again, thank you for the review and we hope to see you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Wilmington South Hotel is near I-95 and Newark, Delaware. Our hotel has 143 guest suites; an indoor pool; and 9,000sq ft of meeting/event space, complemented by a gorgeous outdoor terrace. ... more   less 

Additional Information about Sheraton Wilmington South

Address: 365 Airport Dr, New Castle, DE 19720
Location: United States > Delaware > New Castle
Price Range: $133 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Wilmington South 4*
Number of rooms: 192
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