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Hilton Garden Inn Dover

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#3 of 20 Hotels in Dover
Certificate of Excellence
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Hilton Garden Inn Dover
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445 Reviews from our TripAdvisor Community

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Showing 442: English reviews
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I recently stayed at the Hilton Garden Inn, and did so with apprehension after reading some of the Trip Advisor reviews. Did we stay at the same place? I found this hotel to be just wonderful. The lobby is welcoming with plenty of seating areas. The meeting room was spacious, the hotel room a great size with great furnishings, and... More 

Helpful?
Thank Dutch397
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this review

We are pleased to be in the Top 3 hotels in Dover on Trip Advisor and have been awarded a Certificate of Excellence by them as well. I regret any reviews where we may have fallen short in our efforts and I can assure you we take all reviews to heart and immediately rectify any issues reported. Our lobby has... More 

Round Hill, Virginia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It has been a couple of years since my last stay at this Garden Inn. It proved to be a very pleasant stay. We enjoyed dinner at the hotel restaurant which is off the lobby with the ability to watch other guests coming and going. If you are seeking an intimate place for dinner this is not it. However if... More 

Helpful?
Thank KinRoundHill
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this review

Welcome back to Our Garden! As of last year, we are under new ownership/management and I'm pleased to hear you had another enjoyable experience. From our lobby to guest rooms, pool to breakfast area, each department is dedicated to ensuring the best stay possible. Our lobby has recently been renovated and we will be renovating our guest rooms this winter... More 

Gillette, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel property is top knotch. Staff is knowledgeable and efficient. Everything is clean with greeat detail to the needs of hotel guests. The breakfast staff in the restaurant are professional and know how to treat hotel guests. Afton, Sean, Ty, Channel and Sidney took VERY good care of me and my family along with 10 other family member guests.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lawrence B
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this review

Thank you for being a Top notch guest and providing a review for your stay with us! We work hard to ensure every guest is taken care of and I share all Trip Advisor comments with our entire team in continual training to better our hotel. I will be sure to personally follow up with the team members you mentioned... More 

Bridgewater, New Jersey
Level Contributor
49 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

The only reason giving I am even rating this hotel 2 stars is because the room was relatively clean upon arrival. This is the hotel I have stayed in on business. I have been here on business for 5 days... and in the five days no one came to change my towels, make my bed or provide toiletries. I ran... More 

Helpful?
Thank Erin T
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this review

Thank you for your comments. We strive to proved the best cleanliness and service and welcome all feedback in our efforts to continually improve. I see you stayed in our hotel 3 nights, so your room would have been cleaned twice while here. The Room Attendants that cleaned your room each day are 2 of our best. In checking the... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

This Hilton is conveniently located close to Dover Downs. The staff is friendly and accommodating. The rooms were spacious, clean and most of all comfortable. The continental/made to order eggs/hot breakfast was awesome as well.

Helpful?
Thank Marla P
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this review

Our location right off US 1 and 13 makes us an ideal starting point for your Dover travels. Going to Dover Downs? The casino operates a complimentary hotel shuttle to and from the casino on Friday and Saturday nights. I'm pleased you found our hotel accommodating and friendly. Our team works hard to provide the best in service and accomodations.... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I have stayed here once or twice per month for the last three years while on business. The hotel rooms are definitely in need of an upgrade so I am glad that to hear that that is in the plans. I wouldn't stay here every month if I wasn't pleased overall but it seems like there are little things that... More 

Helpful?
Thank Tom F
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this review

Thank you for sharing your experience with others. I'm sorry we seem to be missing out on some details. We have made a 100% staffing change in our Housekeeping department and are working with them each day to ensure we provide the best accommodations including service and cleanliness that we are known for. Our guest rooms will be renovated later... More 

Chestertown, United States
1 of 5 stars Reviewed 1 week ago

Bugs around the pool area for days they weren't cleaned up, same bugs each day. Paid nearly 400 for a two night stay for a room with broken amenities and left over trash, was called by the front desk for a noise complaint at 1am while I was sleeping told there was a complaint of "excessive walking" I WAS ASLEEP!... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tiffaney R
Baltimore, Maryland
Level Contributor
100 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Well this was our second time staying here. The front desk staff is very friendly. As a hilton honor gold member our breakfast was free and i have to say the Sunday cook did and excellent job with our omelet and french toast. Did not expect that quality of breakfast. Sidney who waited on us during most of breakfast was... More 

Helpful?
Thank AB-Balto2014
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this review

Thank you for your review of our hotel. I apologize for any pricing issues. Like all hotels, depending on the site you go to and timing, there can be different rates. Generally, the difference is in advance purchase, pre-pay, some restricted cancellations, etc. By booking via Hilton.com, you can always be guaranteed the Best Available Rate as well as special... More 

Mitchellville
2 reviews
3 of 5 stars Reviewed 2 weeks ago

I had some issues that made my stay less than ideal. My door lock did not work properly and was not fixed although reported upon checkin; noise in the room above me kept me awake; the room could have been cleaned better

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rose M
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this review

I'm sorry you experienced any issues while staying with us. We work hard to provide the best in service and cleanliness, and I apologize if we fell short in any area. Oddly enough, the excessive humidity has caused some issues with our locks, but we are constantly providing preventative maintenance to them to alleviate any issues ahead of time. For... More 

Mulberry Grove
Level Contributor
12 reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

Booked my reservation through priceline.com Arrived at Hilton Garden Inn at 2:00 p.m. After waiting 10 minutes for someone to finally appear at the Front Desk, we wanted to check in. I questioned the absence of the employee from the frontdesk and she immediately disputed the fact that we had been waiting 10 minutes for her appearance. The sign posted... More 

Helpful?
Thank Farmlife37
Clifford W, General Manager at Hilton Garden Inn Dover, responded to this review

I apologize for the confusion in check out time. Our previous time was 4:00 pm and is now 3. We are in the process of updating all of our collateral. When guests arrive early, we do try our best to accommodate them, but that is not always possible. As a Brand, Hilton Garden Inn does not include breakfast. If you... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service

Additional Information about Hilton Garden Inn Dover

Address: 1706 N Dupont Hwy, Dover, DE 19901-2219
Location: United States > Delaware > Dover
Price Range: $114 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dover 3*
Number of rooms: 95
Reservation Options:
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Also Known As:
Hilton Garden Inn Dover Hotel Dover
Hotel Style:
#1 Business Hotel in Dover
#4 Romantic Hotel in Dover
#5 Family Hotel in Dover
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