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Mainstay Suites Dover

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#10 of 20 Hotels in Dover
Certificate of Excellence
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138 Reviews from our TripAdvisor Community

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There are newer reviews for Mainstay Suites Dover
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Showing 136: English reviews
Salisbury, Maryland
Level Contributor
6 reviews
5 of 5 stars Reviewed May 26, 2015

This hotel had the most friendliest front desk people I have run into. They were extremely helpful. The rooms were laid out beautifully and very clean. The outside of the hotel was also maintained well.

Helpful?
Thank sbypoppop
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. More 

Dover, Delaware
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 10, 2015

Day one of my stay... My children and I are here on a university tour. We were originally supposed to stay at another hotel, but I saw that they offered the same amenities, in addition to afternoon tea and a manager's reception. I thought cool, they will have quick snacks available after swimming and before we go to dinner. After... More 

Helpful?
3 Thank School_Butterfly
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the customer service on your recent visit. I have shared your feedback with front desk staff to ensure we handle these types of situations differently in... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 17, 2015

I have stayed in dover, alway enjoy myself,my husband and i had a great time. Pool great Lady at the desk very nice i have told several coworkers and they are plannin a weekend with their partners,i look forward to comin back next year.

Helpful?
2 Thank choco312
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay. Your comments are very important to us as they tell us what we are doing right, what we are doing wrong, and how we can improve. So its always a pleasure when a guest recognizes our staffs efforts and takes the time to say thanks.... More 

EastCoastUSA
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed March 11, 2015

Stayed here for an overnight from MA to OBX. The rooms were, clean, large, and well appointed. There are many restaurants in the area. The breakfast was fine, and the staff was very courteous and friendly. Check-in and check out was a breeze. We were very pleased that the hotel is both pet friendly AND clean. However, the hotel has... More 

Helpful?
1 Thank PastryFun
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to share your feedback with us and other travelers. I would like to apologize for failing to meet your expectations during your recent visit. It is disappointing to know that your stay was interrupted by excessive noise. I want you to know that excessive noise during the late hours is unacceptable. We have a... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 28, 2015 via mobile

I wasnt sure what to expect at this hotel. Although when I called the receptionist was kind of rude; the look of the hotel is extremely pleasing to me. Clean. Roomy. The smoking side is totally separate from the non-smoking side. It is separated by a door in the hallway. So glad I does not smell like smoke. I will... More 

Helpful?
1 Thank jrenzy
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey and share your experience with other travelers. I am happy to know that you enjoyed your recent stay with us. I have shared your comments with our entire staff and they were pleased as well. It is only through our guests eyes that we can truly assess how we... More 

Summerville, South Carolina
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed February 6, 2015 via mobile

I was in Dover to receive at friend's body home from Afghanistan at the Air Base and this hotel was for sure the place I could have stayed. The rooms are very large, beds are very comfortable, and the Staff was amazing. Even the midnight shift guy. They are all so friendly and accommodating. My stay included breakfast, which I'm... More 

Helpful?
5 Thank Christopher N
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your visit. Your feedback is very important to us. It tells us what we are doing wrong, what we are doing right, and how we can improve. I am glad to know that you enjoyed your stay with us and all that we have to offer. On behalf... More 

Philadelphia, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 19, 2015 via mobile

My significant other and I went to Dover for his birthday weekend. Reservations were made through Choice Privileges back in November 2014. I called the hotel as we were traveling the highway and was told that I have two rooms. I only requested one room. My credit card was soon to be processed for two rooms. Anita White, staff person... More 

Helpful?
4 Thank Northeast15
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking our online survey regarding your recent visit with us. I was ecstatic to know that you enjoyed your stay with us. I have shared your comments with our staff and they were pleased as well. We are always striving to give 110% to each and every one of our guests. So we appreciate when our guests... More 

Atlanta, Georgia, United States
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 17, 2014

For the last year, I've been living in limbo. The well on my house cracked during last year's polar vortex and . . . well, long story short I've been staying with family until my house can be sold. Staying, not living, is the key word as I put my things in storage and brought three suitcases with me and... More 

Helpful?
2 Thank Scottie L
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for completing our online survey regarding your recent visit with us. I have shared your comments with our team and on behalf of the entire staff we were very pleased to read such a lengthy letter complimenting the services that we provide. Our goal is to always provide exceptional service to each and every one of our guests.... More 

Camden, Delaware
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 11, 2014

I have had several friends from out of town stay at this hotel and so I have had the pleasure of frequenting the MainStay. The staff is very friendly and goes above and beyond to provide exceptional service. The rooms are clean and inviting with everything you could possibly need to make your stay enjoyable. In a convenient location, right... More 

Helpful?
2 Thank fabaker14
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay. On behalf of the entire staff we thank you for your kind words of praise. Our guests feedback is very important to us and always assists us in improving. To know that your stay was an enjoyable one is truly rewarding. Thank you again, we... More 

Melbourne
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 27, 2014

Our Family was celebrating a 90th birthday and Mainstay was the location chosen by many of our family & friends! The staff was very helpful, the common areas were excellent (we used them for family gatherings), the breakfast variety very good, and the rooms were very clean, comfortable, and roomy. Only downside is the accessibility from the highway. Narrow, unlit,... More 

Helpful?
2 Thank BillWMelbourne
MainStay S, Guest Relations Manager at Mainstay Suites Dover, responded to this review

Thank you for completing our online survey regarding your recent stay with us. On behalf of our entire staff we were delighted to receive your review. We are always working to provide exceptional service for our guests and to know that it was recognized is truly rewarding. Thanks again, we look forward to your next visit to the Dover area. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Make MainStay Suites your home away from home! Whether in town for a day or a month, a business traveler or leisure traveler, we have accommodations! Located centrally between the International Airport of Philadelphia, Washington, DC, and BWI Airport any commute is within minutes. Amenities include free deluxe breakfast, indoor pool, complimentary wired/wireless internet, fitness center and business center. Suites include a full size fridge, microwave, dishwasher, 2-burner cook-top, and sleeper sofas.Local attractions include the Air Mobility And Command Museum, Dover Downs Casino, the Monster Mile, historic museums, beaches, Tanger Outlets and plenty more. We are a repeat Gold Award winning hotel for excellent customer service!!!!! ... more   less 

Additional Information about Mainstay Suites Dover

Address: 201 Stover Blvd, Hwy 113 & Puncheon Run, Dover, DE 19901-4675
Location: United States > Delaware > Dover
Price Range: $84 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Mainstay Suites Dover 2.5*
Number of rooms: 92
Reservation Options:
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Hotel Style:
#2 Family Hotel in Dover
#4 Business Hotel in Dover
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