High touch surface areas were not kept clean. There was no elevator, so the steps were a high traffic area - they were filthy.. we were there for 4 days, & a piece of twine was on one of the stairs for our whole stay (not sure how long it was there before or after). “Continental breakfast” was a joke.. nothing but soggy mini muffins & fruit. “Manager” Laura was sitting in the middle of the hallway, on the floor folding clean towels, which was not only unsanitary, but also a safety hazard to guests.. all while another employee was being run ragged because it was check in time, & she had no help. The lobby was pure mayhem, & I felt so terrible. They also do not offer a military discount.
When you book the fourth floor you get a full glass hallway on the beach side and even a window in your room to see the view. But the best part is the expansive deck that is yours for your stay to hang out, relax, have a meal or a glass of wine. We did it all. Your view of the beach is unobstructed. We even saw whales in the morning. The hotel staff were exemplary and kind. We had a wonderful 26 hour getaway. Being on the beach is everything and the amenities are all fine.
Just came back from 4 days at Atlantic Hotel. It was wonderful.. Jason the Mgr. is super helpful and extremely nice ! Even though they didn't have buffet breakfast, they still managed to get hot and cold breakfasts out. Dishonda was amazing !! She had to do all the breakfasts by herself, and some guests didn't follow the rules and Pre-order so she had to do all of them ALONE. She never missed a beat. Stayed smiling and friendly throughout it all. They even did the wine and cheese and chocolate chip cookies at 5 all bagged individually. We love it their and all their staff was super friendly. Laura put the date 2020 on a room key so my grandson would remember what yr. he was there. Great vacation highly recommend it.
Excellent location and nicely renovated rooms. This is my second time staying here and I have to to give a shout out to DiShonda who was super welcoming, personable and took care of everything we needed. Our entire group commented on how awesome she was!
We were really disappointed with the cleanliness this visit. We have been to the Atlantic view several times. It's not 5 star, but it's always been pretty clean and the location is perfect on the beach. We had to wait for our room, they said because of enhanced cleaning. This was the dirtiest I've ever seen one of they're rooms. There was so much hair in the bathroom, there is NO WAY the floor was cleaned. I took my Clorox wipes to the floor and removed the hair and the dirt and grime. The shower enclosure is brand new. It won't look that way for long. The deck chairs and table were filthy. Not with normal sand or salt. With dirty grime and spilled drinks. And please stop putting the decorative pillows on the bed. They can't be cleaned and they're gross. Really disappointed. They offer a lot, like breakfast and wine and cheese in the afternoon and coffee/tea all day. Because of corona virus, this visit the breakfast wasn't buffet style, but pre ordered and picked up in the AM. It wasn't very good and coffee, juice and a quality pastry from a local place would've been better than the egg muffin they provided that was inedible. I ran into the young housekeeper whose name was on the tip envelope. She was nice and sweet and seemed to be working really hard, but she was saddled with an older lady that looked and spoke like a crack head. I'm sure this woman is affecting her ability to work. Love this hotel, but you need to step up the cleanliness, especially now.…