Best Western Executive Hotel of New Haven-West Haven
Best Western Executive Hotel of New Haven-West Haven
490 Saw Mill Rd, West Haven, CT 06516-4044
Full view
View all photos(108)108


Room & Suite (63)

Dining (10)
Did you already book this hotel?
Tell us so we can help you plan.
Avg. $87 /night, 2/16 - 2/17
$105
per night
$96
per night
$87
per night
Feb
Mar
Feb 16
Today
Feb 18
Feb 20
Feb 22
Feb 24
Feb 26
Feb 28
Mar 2
Mar 4
Mar 6
Mar 8
Mar 10
Mar 12
Mar 14
Mar 16
Mar 18
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#2 of 4 hotels in West Haven
Location
3.9
Rooms
3.8
Value
3.7
Cleanliness
3.8
Service
3.9
Sleep Quality
3.9
Located in West Haven,CT, the Best Western Executive Hotel Of New Haven-West Haven is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Airport transportation
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Microwave
Flatscreen TV
Hair dryer
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Spanish, Filipino, German and 1 more
Location
490 Saw Mill Rd, West Haven, CT 06516-4044
Getting there
New Haven Airport
4.5 mi•
See all flights
Long Island MacArthur Airport
33.3 mi•
See all flights
Rental Cars
21 Restaurants
within 0.75 miles
1 Attraction
within 0.75 miles
Reviews
Traveler rating
- 176
- 130
- 81
- 63
- 65
Time of year
Traveler type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
From the outside the hotel could use some brightening but inside it was actually nicely done. Rooms were nice sized and spacious tub bathroom. It seemed like a lot of people staying there but rooms quiet. The included Breakfast had a lot of variety and was very well maintained by staff. I'd stay here again for the money value definitely! It's walking distance to Walmart , 7-11, DD and even some nice resteraunts a longer walk away which is great if you need anything. Pool was out of service.
Read more
Date of stay: January 2024Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed at this hotel for 2 nights in mid-June 2024.
The hotel is in an odd location - it's behind and to the side of a 7-11, with a small strip of stores "in front of" it. And, as others have said, parking can be limited, so some people made their own spots. However, it's close to the highway and major roads, which is good.
With that said...the hotel itself is fine. Check-in was pleasant and VERY quick. (No joke - I think the gentleman at the desk gave me my keys within 60 seconds.) The elevators were FAST. The room was pleasant - big windows, a desk, a couch, comfortable bed, nice bathroom, a microwave.
Breakfast each morning was the usual for a BW: make-your-own waffles, various cereals and breads, some fruit and yogurt, and some hot food (eggs, meats, potatoes).
Overall, I'd give it 4-4.5/5. If you're in the area and need a place to stay, it's a nice hotel.
The hotel is in an odd location - it's behind and to the side of a 7-11, with a small strip of stores "in front of" it. And, as others have said, parking can be limited, so some people made their own spots. However, it's close to the highway and major roads, which is good.
With that said...the hotel itself is fine. Check-in was pleasant and VERY quick. (No joke - I think the gentleman at the desk gave me my keys within 60 seconds.) The elevators were FAST. The room was pleasant - big windows, a desk, a couch, comfortable bed, nice bathroom, a microwave.
Breakfast each morning was the usual for a BW: make-your-own waffles, various cereals and breads, some fruit and yogurt, and some hot food (eggs, meats, potatoes).
Overall, I'd give it 4-4.5/5. If you're in the area and need a place to stay, it's a nice hotel.
Read more
Date of stay: June 2024Trip type: Traveled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We stayed here for one night to attend a program at Yale University. It was the least expensive hotel nearby, and you get what you pay for. Beds were comfortable and quiet, and there was a refrigerator, microwave, and coffee maker in the room, which was nice. Also, you could control the heat better than in many hotel rooms. Breakfast had a wide variety of choices, and the women working the breakfast were friendly and on top of things.
The parking lot was very small for a 7 story hotel not near any public transit, especially since several of the spots were unavailable due to construction work. We got one of the last spots. I felt bad for someone with a van who came in when we did. i am not sure how/if they were able to find a spot big enough for the van.
I had made a reservation for 3 adults, but the front desk told us that they are only allowed to give 2 keys per party. I have never run into that before, and thought it was weird. Luckily, we were only there for one night, but if we had been there for several nights, it would have been annoying to hand the key back and forth and/or wait for the person with the key to get into the room. There also were only 2 towels in the room even though I had made a reservation for 3 and it was a room with two double beds. The shower dripped and the sink faucet was difficult to completely shut off.
There was nothing horrible about this hotel, but there were a few annoyances. It is a good choice if cash is more important to you than a seamless visit, but maybe pick another hotel if your priorities are opposite.
The parking lot was very small for a 7 story hotel not near any public transit, especially since several of the spots were unavailable due to construction work. We got one of the last spots. I felt bad for someone with a van who came in when we did. i am not sure how/if they were able to find a spot big enough for the van.
I had made a reservation for 3 adults, but the front desk told us that they are only allowed to give 2 keys per party. I have never run into that before, and thought it was weird. Luckily, we were only there for one night, but if we had been there for several nights, it would have been annoying to hand the key back and forth and/or wait for the person with the key to get into the room. There also were only 2 towels in the room even though I had made a reservation for 3 and it was a room with two double beds. The shower dripped and the sink faucet was difficult to completely shut off.
There was nothing horrible about this hotel, but there were a few annoyances. It is a good choice if cash is more important to you than a seamless visit, but maybe pick another hotel if your priorities are opposite.
Read more
Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favorite
Easy access. Great breakfast. Nice internet, clean rooms, close restaurants, great hotel staff.
Well run plenty of parking. Stores close by. Great rewards program. Restaurant was clean. Rooms quite. Must stay.
Well run plenty of parking. Stores close by. Great rewards program. Restaurant was clean. Rooms quite. Must stay.
Read more
Review collected in partnership with Best Western
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is exactly what you expect a Best Western to be - cheap and okay. There was no one on reception when we arrived and we had to wait a good five minutes before someone appeared. When we'd checked into our room we were chilling on the bed for a while and then another customer let themselves into our room. This was a bit worrying. They went downstairs to sort out the confusion but this really shouldn't have happened. The room was big and comfortable with a good bathroom and shower. The room was too cold though and there was no kitchenette which was disappointing. I though all Best Western's came with kettles and microwaves. The breakfast was included and this was typical buffet style breakfast food, which did us fine and then we moved on.
Read more
Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room was nice, but... Very noisy. A drummer beat on their drum all night. At 3:30 AM we finally got a room change. Missed the planned morning meeting. Unable to reach the hotel manager for several days which may account for the lack of action after calls to the front desk. Three or four hotel employees came to the room each with a different reason for the drummer's noise. One blamed the air conditioner...another blamed someone in a car parked at the gas station next door. Will not be staying in a Best Western again anytime soon.
Read more
Date of stay: October 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Do not stay at this Best Western
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We needed rooms next to each other because we traveled with kids which was specified to them twice prior to arrival and when we arrived the rooms were on separate floors and when they finally got us all together we were asked to clean a dirty room ourselves so we could have it since one of the rooms they gave us smelled like an ashtray. NEVER been asked to clean a dirty room as a PAYING guest at a hotel. One of our 4 rooms we actually had to vacuum ourselves because the floor was full of cracker crumbs. Covid or not this is unacceptable. We tried to book next door at the Hampton Inn but they didn't have enough rooms for both nights. Lobby is pristine, bright and smells fresh. The front desk staff is lovely and their rooms (I asked to see one before attempting to book) was immaculate. Don't waste your time or money with BW. Complete dump.
Read more
Review collected in partnership with Best Western
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kristine Tortal, Sales at Best Western Executive Hotel of New Haven-West Haven
Responded Aug 27, 2021
We apologize for any inconvenience. Unfortunately, housekeeping is not allowed to clean the rooms for stay-overs at this time and supplies are provided upon guest's request. Feel free to contact us directly at 203-933-0344 so that we can directly address your concerns and investigate your past stay. Thank You!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We came here for our daughter’s college graduation and stayed for 4 nights. The hotel is situated in an excellent location, not far from I95 so it was perfect for quick travel to the stores, restaurants and Yale University. The front desk staff were very courteous and accomodating & all staff members kept their mask on our entire stay.
We used used the gym: it clean and perfect for a quick workout each day. The breakfast is excellent with a large choice of hot and cold items: criossants, omelettes, scrambled eggs, sausages, pancakes, waffles with variety of fruits, cereals, yoghurts and excellent coffee. The breakfast staff were very safety conscious with regards to covid and were very accomodating if you chose to eat breakfast in the dining area or wanted it to go in a box.
The elevator was clean and the hallways were bright and appealing. We were pleased with our room. It was clean, comfotrable and spacious and had excellent lighting. The room was also aesthetically pleasing. The beds were comfortable with plenty of pillows. The shower was nice with plenty of hot water. Towels and bathroom amenities were excellent. We would definitely stay again.
We used used the gym: it clean and perfect for a quick workout each day. The breakfast is excellent with a large choice of hot and cold items: criossants, omelettes, scrambled eggs, sausages, pancakes, waffles with variety of fruits, cereals, yoghurts and excellent coffee. The breakfast staff were very safety conscious with regards to covid and were very accomodating if you chose to eat breakfast in the dining area or wanted it to go in a box.
The elevator was clean and the hallways were bright and appealing. We were pleased with our room. It was clean, comfotrable and spacious and had excellent lighting. The room was also aesthetically pleasing. The beds were comfortable with plenty of pillows. The shower was nice with plenty of hot water. Towels and bathroom amenities were excellent. We would definitely stay again.
Read more
Review collected in partnership with Best Western
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Eileen Poisson, General Manager at Best Western Executive Hotel of New Haven-West Haven
Responded Jul 20, 2021
Thank you for the wonderful review!
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
4 stars - our room was spacious and comfortable with a good bed. Location was easy, just off the highway but also only about 10 mins drive from town. Elevators were showing their age, but did the job. Pool looked good although we didn't personally have the time to try it.
Only a couple of minus points. There weren't any luggage carts available, which was frustrating (not sure if the hotel has any, but if they do, it wasn't enough as we never saw any). It was a big disappointment to find there was no bacon at breakfast (especially at $172 for a single night).
Only a couple of minus points. There weren't any luggage carts available, which was frustrating (not sure if the hotel has any, but if they do, it wasn't enough as we never saw any). It was a big disappointment to find there was no bacon at breakfast (especially at $172 for a single night).
Read more
Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had previously booked a room at a Choice Hotel in West Haven CT. My reservation specified Non Smoking room. When I walked into the room it smelled like an ash tray and there was a lot off damage in the room. When I returned to the front desk they refused to change my room and made it clear to me that customer satisfaction and safety was not their concern. They promised me a refund and I left. Fortunately I was was able to find a nearby Best Western and booked a room with them. I was thankful for Best Western providing me with a great on such short notice. PS: I'm still waiting for my refund from Choice Hotels?
Read more
Review collected in partnership with Best Western
Date of stay: September 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
"Do not get a room that faces the highway. There is a lot of noise from there that you will hear all times of the day and the night."Read full review
…
PRICE RANGE
$100 - $120 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western west haven, west haven best western
LOCATION
United StatesConnecticutWest Haven
NUMBER OF ROOMS
101
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingBEST WESTERN EXECUTIVE HOTEL OF NEW HAVEN-WEST HAVEN
Frequently Asked Questions about Best Western Executive Hotel of New Haven-West Haven
Which popular attractions are close to Best Western Executive Hotel of New Haven-West Haven?
Nearby attractions include West Haven Veterans Museum and Learning Center (0.7 miles).
What are some of the property amenities at Best Western Executive Hotel of New Haven-West Haven?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Executive Hotel of New Haven-West Haven?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Executive Hotel of New Haven-West Haven?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Executive Hotel of New Haven-West Haven?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Executive Hotel of New Haven-West Haven?
Conveniently located restaurants include Texas Roadhouse, Nick's Luncheonette, and Sri Thai.
Are there opportunities to exercise at Best Western Executive Hotel of New Haven-West Haven?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Best Western Executive Hotel of New Haven-West Haven have airport transportation?
Yes, Best Western Executive Hotel of New Haven-West Haven offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Executive Hotel of New Haven-West Haven?
Yes, dry cleaning and self serve laundry are offered to guests.
Does Best Western Executive Hotel of New Haven-West Haven offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Best Western Executive Hotel of New Haven-West Haven?
The staff speaks multiple languages, including English, Spanish, German, Indonesian, and Filipino.