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Heritage Hotel

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Heritage Hotel
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359 Reviews from our TripAdvisor Community

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Showing 356: English reviews
Landenberg, Pennsylvania
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed June 19, 2016

The setting itself was nice (with a nice pool, spa, exercise room), and we felt that the room itself was alright. We also enjoyed a nice breakfast at the cafe located on-site but outside of the hotel. But the customer service was poor; the staff at the front desk lacked any kind of enthusiasm and gave us incorrect information about... More 

Helpful?
Thank Murph07
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review. I apologize for the difficulties you experienced at check-in. We certainly expect to offer excellent customer service to each guest, and I’m sorry we did not achieve that for you. I am glad, however, that you enjoyed your room, the pool and spa. Thank you again. All the best, Scott More 

Manchester, NH
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 14, 2016

This is probably the nicest hotel in Southbury, Connecticut. It's very spacious and has ample pools. The gym is nice and indoor pool great for young kids early in the morning. The service is fantastic and outdoor pool experience is great. It's more than a hotel....

Helpful?
Thank kdiz
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review! We love the pools and gym, too! I’m glad you enjoyed your stay with us, and I hope you visit us again soon. All the best, Scott More 

Seattle, Washington
Level Contributor
3 reviews
5 of 5 stars Reviewed June 13, 2016

We stayed for just a quick visit with family in the area. What a lovely hotel! It's got a lot going on, like an outdoor swimming pool and a great gym! My husband loved all the exercise equipment, but I liked the pool bar! Everyone was so friendly, from checkin to breakfast to checkout. We'll be back soon!

Helpful?
Thank maggieo501
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage. I’m glad you and your husband were able to enjoy both the pool bar and the fitness center! I hope you think of us the next time you are visiting your family. All the best, Scott More 

Manchester, New Hampshire
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 9, 2016

We stayed for one night 6/4. The room was nice (newly renovated) and well appointed. The pool area is wonderful. Upon returning home on Sunday, we realized with left our lap top in the room. I immediately called the hotel to have them check the room and return the laptop to our home in NH. I gave them our credit... More 

Helpful?
Thank Marcy D
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage. While I am glad that you enjoyed your room and the pool during your stay, I apologize for the delays in getting your computer back to you and the miscommunication in getting you the correct tracking information. All the best, Scott More 

Powder Springs, Georgia
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 5, 2016

We only had a one-night stay, but I wish it could have been longer to take advantage of the outdoor pool and fitness room. Room and bed was very comfortable. Didn't get to check out the bar and restaurants, with the exception of breakfast our one morning. Wasn't completely impressed with that, seemed very overpriced at $14.95 for what was... More 

Helpful?
Thank kandb1981
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review. I’m glad you had a pleasant stay – even if it was too short. I hope to welcome you back soon so you can try out the salt-water pools! All the best, Scott. More 

New York City, New York
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 22, 2016

I stayed here last weekend for an event in the area and thought this was a nice hotel. Don't expect luxury, but you can expect a clean room with a comfortable bed, a great fitness area, and a restaurant/bar in the lobby. the surrounding areas of connecticut are gorgeous of course - very scenic. There's a friendly's across the street,... More 

Helpful?
1 Thank Dan B
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. I’m glad you enjoyed your stay with us and I hope you got to use the health club and all it offers. Please think of us the next time you need a getaway – our outdoor salt-water pool opens this weekend! All the best, Scott. More 

Connecticut
Level Contributor
91 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 20, 2016

Not impressed . Stayed here one night after our wedding ceremony. Food in the restaurant on site was horrible . Service fair at best . Breakfast was ok , nothing spectacular . They forgot to bring our complimentary champagne upstairs to our room ( honeymoon night ) and came to our room around 11 pm knocking and attempting to enter... More 

Helpful?
1 Thank lvmrn
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review, and congratulations on your wedding! I apologize for the disruption from our Room Service team as well as the experience you had with the restaurant; that is not the level of service we expect to provide. Thank you for bringing this to my attention. All the best, Scott. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 8, 2016

Stayed for an overnight with my sister's from out of town for a mother's day weekend. Had toured the renovated rooms of this hotel in planning a corporate event and was quiet pleased so expected a wonderful relaxing experience with my out of town guests. The room we checked into was spartenly decorated and clearly not renovated. When we were... More 

Helpful?
1 Thank Melodaine B
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage. I apologize for the difficulties you encountered upon check-in; that is not how your room should look when you arrive. The response of the front desk staff was also not acceptable. I will be discussing this incident with the team and I thank you for letting me... More 

Alexandria, Virginia
Level Contributor
230 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed April 17, 2016

Needed to stay in the area and choose the Heritage. We were not disappointed. The resort was welcoming and helped us with two rooms for early check-in. The rooms were clean and morning breakfast had good choices and served in a lovely room. There are both indoor and outdoor pools, a fitness center and a golf course and two restaurants.... More 

Helpful?
Thank Travelwestport
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage! I am happy you enjoyed your stay with us and your check-in went so smoothly. Please think of us the next time you are in the area – perhaps this summer when the outdoor pool is open, or this fall for the beautiful New England foliage! All the best, Scott More 

Stuttgart, Germany
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 16, 2016

This hotel came as a very nice surprise! The spacious house is very clean and well maintained. I spent almost a week there and the whole staff was outstandingly unobtrusive and authentically friendly and helpful. This is what I call real hospitality, you could feel it. My room was spacious and as clean as everything else in the hotel. The... More 

Helpful?
Thank joergp_de
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 

Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488-3866
Location: United States > Connecticut > Southbury
Price Range: $170 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
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