Heritage Hotel Golf, Spa and Conference Center
522 Heritage Rd, Southbury, CT 06488
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About
#1 of 2 hotels in Southbury
Location
4.3
Cleanliness
4.2
Service
4.2
Value
4.0
Travelers' Choice
Escape to the hills of Litchfield and unwind in quaint Southbury, CT a small town with that small town feel and lovely Main Street. Tucked in the woods, you will find a lovely rustic resort style hotel featuring 163 spacious guest rooms, an 8,000 sq. feet Athletic Club with an indoor salt water pool, men's and women's steam rooms and dry saunas as well as a seasonal outdoor salt water pool and pool bar. Don't miss our weekly fitness classes.
Relax at The Spa a full service relaxation retreat from facials to massages to nails we're here to pamper you. After your spa visit unwind at The Tavern with a creative cocktail or a local tap beer and indulge in a chef driven meal with weekly entertainment such as Thursday Trivia and live music. In the morning test your skills at the 9 the hole golf course or our tennis court or just enjoy the vineyard views or local art walk.
Our hotel can host any event with 28,000 square feet of customizable space. From weddings of 225 to a corporate group to a small executive retreat our Sales Team has you covered.
Located just 2 hours from Boston and 1.5 hours from NYC, your rustic retreat is closer than you think.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Conference facilities
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Kids' meals
Wine / champagne
Vending machine
Golf course
Tennis court
Aerobics
Billiards
Table tennis
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Steam room
Waxing services
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Languages Spoken
English
Hotel links
Location
522 Heritage Rd, Southbury, CT 06488
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Getting there
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See what other travelers are saying
- Daniel C6 contributionsMurder mystery weekendAbsolutely outstanding hotel. Old school charm with amazing amenities. Even with all the bells and whistles the best part was the staff. Thank you to Chris for his hard work and kindness. Also thank you to Keith and Margo’s murder mystery weekend. Unforgettable weekend. Thank you. Everyone check out murdermystery.com for a great experience. You will not be disappointed.Date of stay: July 2023Traveled as a coupleWritten July 23, 2023
- Brittney L1 contributionSo happyDuring the pandemic my grandma had a sewage leak and the heritage hotel made sure she was well accommodated the entire stay . It went from a few days to almost two weeks and with us going back an fourth they continued to check on her bring her meals and just all around were such wonderful people to work with ! I would definitely recommend staying there to anyone . Wonderful atmosphere and all around just great people ❤️Date of stay: April 2020Traveled with familyWritten May 7, 2020
- mduncan0122021West Springfield, Massachusetts1 contributionProblem with roomToilet paper holder ripped off the wall when I got to Room and hole in the wall! Toilet paper just sitting on toilet..for over $200 the room should not have been booked, housekeeping should have let managers know. I was concerned about a hole in the bathroom wall, but too tired to move so I just plugged TP in it and slept!Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 203-264-8200. Sincerely, Ed Potts Manager, Housekeeping Services & Front Office Supervisor Heritage Hotel, Golf, Spa & Conf Ctr, BW Premier CollectionWritten August 6, 2021This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Date of stay: July 2021Written August 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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It's big. It's friendly. It's a village. Restaurant choices up and down the tree lined drive. My room was large & clean. The reception area has a good selection of snacks and drinks. Check in and Check out was easy.
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Review collected in partnership with Best Western
Date of stay: September 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favorite
Absolutely outstanding hotel. Old school charm with amazing amenities. Even with all the bells and whistles the best part was the staff. Thank you to Chris for his hard work and kindness. Also thank you to Keith and Margo’s murder mystery weekend. Unforgettable weekend. Thank you. Everyone check out murdermystery.com for a great experience. You will not be disappointed.
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Wedding mill cum conference center with all that entails. Conference box lunch spent way too long in the fridge. The sodas on the other hand were warm. Avoid the Tavern at all costs. Plenty of better options in town. Hostess greeted us with a large ketchup stain on her shirt.
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Review collected in partnership with Best Western
Date of stay: September 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elizabeth Murphy, Guest Services / Front Office at Heritage Hotel Golf, Spa and Conference Center
Responded 2 weeks ago
Thank you for your review. We do enjoy hosting events of all types and sizes, and are frequently very busy on the weekends. I will ensure that our Food & Beverage department are notified about your concerns about the boxed lunch and are sorry that the person that greeted you at the tavern had a ketchup stain. They were most likely from another department just trying to help out, as our tavern waitstaff wear black to avoid this sort of incident. We appreciate you taking the time to let us know so that we can work to improve, in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very old inside could use some updates. Lighting is awful in the room. Water pressure is horrible. Was there for wedding were told bar would stay open it didn’t. Prices for bottled water were too high.
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Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elizabeth Murphy, Guest Services / Front Office at Heritage Hotel Golf, Spa and Conference Center
Responded 3 weeks ago
Thank you for your review. We agree that the hotel can use some updates and are actively updating the hotel. Since you were there over the weekend you would not have seen that we have been residing the hotel, as we do all these projects during the weekdays. The Ballrooms have been repainted and carpeted, and all of the lobby furniture and paintings are brand new, the pools have been resurfaced, and the furnishings in the Tavern are all new. We are working our way to the hallways and rooms. The Tavern stays open until at least 11pm, later if it's busy. It's a shame that they they were closed before you arrived. We really want our guests to be able to enjoy all we have to offer. I am sorry that you found our concession area to be pricy. We do have free refill stations in the hotel for those who do not wish to purchase water, or those who prefer not to use single use plastics. We hope that you will come see us, again, in the future to see all the changes we are working on over the next year. Until then, we wish you many happy travels in the days to come! Warm Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed for one night, had dinner, played golf and was grateful to Kaitlin for resolving an issue for us. She was very professional and listened to our concerns. We had a lovely break and will definitely return. Thank you Kaitlin!
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Such a beautiful and quaint hotel tucked away in a quiet village like area. We got married at the Heritage Hotel and not only was our wedding so beautiful and amazing but the staff was attentive, kind, and made our day! The vineyard, stone garden, The Tavern, breakfast next morning, and the hospitality room were excellent amenities to add to our wedding. The bridal suite was large in size, bed was comfortable, and had a large tub in the bathroom.
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Nice clean rooms, lovely location, great price. We needed a place to stop while on a road trip. This fit the bill perfectly! Quiet location and wonderful gym, indoor and outdoor pools and sauna. We left refreshed and relaxed.
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Weird place...extremely dingy and drab. No coffee in the lobby, but it's in the gym. Random microwave in the lobby. You call this a resort?! Felt like an old college dorm. It's so old, outdated and used. Signs of wear and tear everywhere. Scuffed up base boards everywhere. Curtains stained. Carpet stained. Only 2 pillows per bed and they are very small. Caved in ceiling in closet. Killed 3 spiders in the washroom. The rooms are dark and then one of the three lamps completely broke. One of the lights in the bathroom kept flickering on and off. Toilet had a dirty ring around the water. Small room with no place to put your things except for a small desk. The place could use more color...some flower pots in the entrance and around the pool would cheer it up. The hallways are bare...no decor whatsoever. Staff wasn't informative...for example: we didn't know that the pools were used for swimming lessons and other activities. We didn't know that the pool bar was available Thursday to Sunday. A late check out is $40 per extra hour. This place is overpriced for what you are getting: a dirty, old room and entitled guests giving you attitude for bringing your children to have fun in the pool. This hotel could be so much better. It has potential, but is a money grab. It screams the need for a renovation!…
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elizabeth Murphy, Guest Services / Front Office at Heritage Hotel Golf, Spa and Conference Center
Responded Aug 11, 2023
Thank you for your review. We always enjoy receiving feedback from our guests to tell us where we need to improve. Please allow me to address your concerns. The hotel was built in 1970, so it is now 53 years old. We have made great strides in improving the property over the last year and are continuing to work to restore the hotel to it's former glory. In the last year we have fully refaced the exterior of the hotel, reworked our garden beds which bring many beautiful flowers just outside the entrance of the hotel. All of our lobby furniture has been replaced, and we have artwork from local artists lining the halls on the first floor. The indoor pool was resurfaced, the steam room and saunas retiled, and our ballrooms and conference areas have been repainted and carpeted and our Tavern Deck was refloored. We are actively working to restore the hotel, but the motif will remain retro-chic in the spirit of the Original Design, dark wood paneling, included.. We do offer classes in the health club and the times and dates of those lessons are available on our website and posted in the health club, itself. We do not serve coffee in the lobby, in the morning, it is served in our dining room and also available all day in the health club. We have a microwave in the lobby by the snacks because below it is the refrigerator that houses microwavable snacks. Our smallest, least expensive rooms are approximately 300 square feet. We, also, have rooms that range up to 623 square feet. Our king bedrooms have no less than 5 pillows on the bed, our double rooms have 2 per bed. If you would like extra pillows, we are happy to bring them to you. We have someone on staff to address your concerns 24 hours a day. The pool bar is available based on occupancy of the hotel so it is not always available on Thursdays, but is always available Friday through Sunday. Our check out time is 11am. If you do not wish to pay a late check out fee you may also check your luggage at the front office and continue to make use of the facilities later into the day at no charge. As for our health club members, the Heritage Hotel does not afford them any special privileges, and we do not vet our other guests before they arrive. We do expect all of our guests to be considerate of one another, whether they are adults or children, and staff is always near by to manage any issues with another guests behavior. We are sorry you were not happy with your room, and if you had brought your concerns to the front office management we would have had corrected the issues immediately, while you were present. Though it seems that we are not a good fit for your family we hope you will come see us, again, in the future to see all the wonderful improvements yet to come. Happy Travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful stay at this hotel however the fact that it's a private paying club in addition to a public hotel creates an issue. Specifically the security staff (who are armed) had zero patience for kids just being kids and quickly closed the pool without explanation. In addition there was no tolerance for them in the hallways either meaning they had nothing to do.
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Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Elizabeth Murphy, Guest Services / Front Office at Heritage Hotel Golf, Spa and Conference Center
Responded Aug 9, 2023
Thank you for your review. We are happy you enjoyed your stay. We do host private and corporate events, at the Heritage Hotel, but have no clubs. All locations are available to all of our guests with the exception of private events that we are hosting. We are sorry that we had to direct the children to the main floor lobby. We were receiving complaints, from other guests, about the noise level in the hall. The Heritage Hotel welcomes families with children, happily, but we do need to ask that all of our guests be considerate of others who may be trying to sleep. When I first approached them, about the noise level, I welcomed them to the main floor (which has 4 lobbies) where they could play more freely. Our security is here to prevent disturbances for all of our guests and are fully trained and licensed professionals. Though they may be strict, at times, it is to ensure that all of our guests have a pleasant night. Our health club opens at 6am, daily, with last check in for the indoor pool and health club at 9:30 closing for the night at 10pm. The outdoor pool closes at dusk. I am sorry if something happened that you felt that it was due to us not wanting the children there. I assure you that nothing could be further from the truth. If I can be of any assistance please do not hesitate to contact me, directly.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything went so smoothly for our family visit! Rooms were good, grounds are lovely, outdoor pool is so nice. The area has some nice restaurants and stores, including a large shopping center 1.5 miles away. this hotel is in a quiet spot. Special thanks to Kaitlyn Snyder who helped us sort out reservations.
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Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
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PRICE RANGE
$145 - $183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage hotel southbury, heritage resort southbury
FORMERLY KNOWN AS
Heritage Hotel
LOCATION
United StatesConnecticutSouthbury
NUMBER OF ROOMS
163
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Claim Your ListingHERITAGE HOTEL GOLF, SPA AND CONFERENCE CENTER $93 ($̶1̶6̶1̶) - Updated 2023 Prices & Resort Reviews - Southbury, CT
Frequently Asked Questions about Heritage Hotel Golf, Spa and Conference Center
Which popular attractions are close to Heritage Hotel Golf, Spa and Conference Center?
Nearby attractions include Quassy Amusement & Waterpark (4.6 miles), Riverview Cinemas (1.8 miles), and Shepaug Eagle Observation Area (3.8 miles).
What are some of the property amenities at Heritage Hotel Golf, Spa and Conference Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Heritage Hotel Golf, Spa and Conference Center?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Heritage Hotel Golf, Spa and Conference Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Heritage Hotel Golf, Spa and Conference Center?
Yes, free parking is available to guests.
What are some restaurants close to Heritage Hotel Golf, Spa and Conference Center?
Conveniently located restaurants include Rich Farm Ice Cream Shop, Laurel Diner, and Leo's Restaurant.
Are there opportunities to exercise at Heritage Hotel Golf, Spa and Conference Center?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Heritage Hotel Golf, Spa and Conference Center located near the city center?
Yes, it is 0.9 miles away from the center of Southbury.
Are any cleaning services offered at Heritage Hotel Golf, Spa and Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Does Heritage Hotel Golf, Spa and Conference Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Heritage Hotel Golf, Spa and Conference Center?
Many travelers enjoy visiting Glebe House Museum & The Gertrude Jekyll Garden (3.3 miles).