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Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection

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522 Heritage Rd, Southbury, CT 06488-3866
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (162)
Room & Suite (46)
Dining (7)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Southbury
Location
Cleanliness
Service
Value
Travelers' Choice
Welcome to the Heritage Hotel, Golf, Spa and Conference Center, BW Premier Collection! Our property is conveniently located between Waterbury and Danbury. Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Vending machine
Golf course
Tennis court
Billiards
Table tennis
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Baggage storage
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
656Reviews6Q+A100Room tips
Traveler rating
  • 317
  • 177
  • 82
  • 51
  • 29
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Popular mentions
93Walkeraston wrote a review Dec 2020
1 contribution
This hotel and resort always exceeds our expectations. Staff are incredibly courteous and helpful, and the rooms are good sized and have all the amenities. We always use the fitness center and we never have to wait. The staff there are always helpful and keep the area very clean. The grounds and all common areas are always spotless and the views are beautiful.
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Review collected in partnership with Best Western
Date of stay: December 2020
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CertifiedGuest wrote a review Dec 2020
Gainesville, Florida5 contributions4 helpful votes
Don't book a room here - PLEASE. There are long-term guests (looks like utility workers) staying at the Heritage Hotel now - we know that because we were put in a room in the middle of that floor (second). The hallway was filled with garbage and laundry that had not been picked up in days. We were told, when checking out the next day, that this was because housekeeping only came twice a week. Okay...great. But I digress - the best part was that at 2 am in the morning we were awakened by the drunk, arguing couple next door. We picked up the phone to call the front desk - we were afraid someone was going to get hurt - only to find that the phone was dead. Had to head all the way downstairs to alert the front desk manager, who, instead of apologizing, was annoyed to be bothered at all. He knocked on their door - magically the arguing stopped - so he just left it at that and stomped back downstairs. The yelling was soon replaced by loud snoring, but that's much better than the alternative. Save yourself and stay somewhere else!
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Date of stay: November 2020
Rooms
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Room Tip: Choose another hotel.
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charliedowling wrote a review Nov 2020
1 contribution
The front desk staff are always helpful upon arrival, through our stay and upon departure. This hotel is great for a short getaway to an extended stay. The amenities are great, from the pools, fitness center and restaurant. I am not a golfer, but the course looks very nice.
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Review collected in partnership with Best Western
Date of stay: November 2020
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kellymich2020 wrote a review Oct 2020
1 contribution
The hotel itself is very average and outdated. We were woken in the middle of the night by someone trying to get into our room. Luckily, we had the privacy latch in place. Hotel management was poor to deal with.
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Review collected in partnership with Best Western
Date of stay: October 2020
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shallowbay wrote a review Oct 2020
New Jersey15 contributions15 helpful votes
As we have for the last 18 years we booked our fall getaway at the hotel this past weekend. We always stay at the Southbury property due to its proximity to Heritage Village where our friend resides. The room was as expected upon arrival, dim lighting, tired decor etc but clean and convenient for our purpose. Unfortunately things deteriorated upon our return to our room the following evening at 9:00 pm when we discovered that the room hadn’t been serviced. However, more upsetting, was that there was the strong smell of cigarette smoke in the room. When we tried notifying the front desk we discovered that the room phone did not work. No one answered when I tried the main line from my cell phone. My husband and I then walked down to the lobby to explain the problems and was informed that due to COVID there was no housekeeping service unless requested at check in due to “covid regulations." This is understandable but what is not understandable is why there was no notification of this requirement either personally when we checked in or on the confirmation. Furthermore the hotel is a smoke free environment which is also regulated by state ordinance. After much conversation we were told that the room would be changed. We returned to the room to pack up. At some point the the clerk came up to the room and immediately smelled the smoke (she was "mad" about that) and confirmed that the phone was out of order, after which she returned to the front desk. After waiting another 30 minutes we went back down to the lobby to inquire what the hold up was. Finally it was decided that we could change to a first floor room. By this time another night clerk arrived and offered us a $20 discount and a drink from the bar (both declined). We were offered no help in switching rooms. Finally by midnight we were able to get to bed. Unfortunately before 8 am we were awaken by the laughter and chatter of the housekeeping staff who evidently were unaware or unconcerned that there were guests next to the supply room. It was only when I made my presence known to them that they disbursed. This experience was totally unacceptable and although we requested that the charge for Saturday night be credited we were offered a $50 credit. Hopefully these unfortunate events will be corrected.
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Review collected in partnership with Best Western
Date of stay: October 2020
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PRICE RANGE
$123 - $185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
heritage hotel southbury, heritage resort southbury
FORMERLY KNOWN AS
Heritage Hotel
LOCATION
United StatesConnecticutSouthbury
NUMBER OF ROOMS
163
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Frequently Asked Questions about Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection
Which popular attractions are close to Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection?
Nearby attractions include Quassy Amusement Park & Waterpark (4.6 miles), Riverview Cinemas (1.9 miles), and Kettletown State Park (4.3 miles).
What are some of the property amenities at Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection?
Yes, free parking is available to guests.
What are some restaurants close to Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection?
Conveniently located restaurants include Laurel Diner, Leo's Restaurant, and Good News Restaurant and Bar.
Are there opportunities to exercise at Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection located near the city center?
Yes, it is 0.9 miles away from the center of Southbury.
Are any cleaning services offered at Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection?
Many travelers enjoy visiting Glebe House Museum & The Gertrude Jekyll Garden (3.3 miles).
Is Heritage Hotel, Golf, Spa & Conference Center, BW Premier Collection accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.