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Heritage Hotel

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Heritage Hotel
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369 Reviews from our TripAdvisor Community

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Showing 366: English reviews
Shelton, Connecticut
1 review
2 of 5 stars Reviewed 1 week ago

So we had wedding at this establishment this past weekend where we had to travel from out of town with two small children. We had called a day early to see if we could check in early to shower and get the kids ready for a 5:30 wedding at this venue. We were told that check in was 4:00 pm... More 

Helpful?
Thank Christine B
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage. Though we do our best to accommodate early check-in requests whenever possible, we cannot always guarantee an early check-in. I apologize for the inconvenience. All the best, Scott More 

Londonderry, New Hampshire
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean, convenient to I84. The lounge is nice,with a large variety of food available. Chili was very good. Tucked in a nice section of town. Nice,clean fitness room. Will definitely be my place to stay in the future.

Helpful?
Thank Cjfnt
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review. I’m glad you enjoyed the chili as well as our health club. I hope you return to see us again if you’re in the area. All the best, Scott. More 

Level Contributor
320 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I don't have any real complaints other than the key cards are sensitive to mobile phones and often forget magnetize so you cannot access your room and you must go back to reception to get them activated again. There is an outdoor poor along with an indoor pool and bubble pool. A large fitness center which was well equipped. The... More 

Helpful?
Thank seanpg
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for reviewing the Heritage Hotel. I’m glad you enjoyed your stay and you were comfortable in your room, though I do apologize for the deactivation of the key cards. Thank you again, and I hope to welcome you back to the Heritage soon. All the best, Scott More 

Stockton, New Jersey
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Recent conference here, room was adequate but no towel bars? Did not find staff very informative and we were left to figure out everythin;g on our own. Good conference facility, adequate parking, food ok. Indoor pool, gym, outdoor pool. Lacks atmosphere...better for business or conference function.

Helpful?
Thank ruth m
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. I will share your comments with the entire team so they can be addressed. We expect to offer excellent customer service to each guest, and I apologize that we did not provide that during your stay. I do hope you got a chance to enjoy the pools and the gym. Thank you... More 

London, United Kingdom
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I have to say that I was not expecting too much of this hotel. However, I was very pleasantly surprised! Lovely staff, spacious rooms, welcoming lobby and nice tavern to eat and drink in. Very reasonably priced and a lovely pool. We stayed only one night when driving around Connecticut and yes it is on a type of industrial estate... More 

Helpful?
Thank Shell W
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. I’m glad you had a pleasant stay and that you enjoyed the Tavern and pool. Thank you again! All the best, Scott More 

Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Love the relaxed and well-groomed nature of this whole community. The hotel, condos, club, conference center, and shops are all timber and the grounds are all wooded - contributing to the peaceful feel. The hotelstaff are very friendly and the common areas are elegant. The pools, hot tub, ping-pong, workout room, and arcade games were a nice plus. We'll be... More 

Helpful?
Thank Tom J
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review! I’m glad you enjoyed your stay with us and I look forward to welcoming you back soon. All the best, Scott More 

boston, mass.
Level Contributor
171 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Heritage Hotel is actually billed as a Conference Center/Resort spot and it is a welcome change from a basic budget hotel. The rooms are a bit out-dated in terms of decor, but the facilities for recreation make up for that fact. There is a large fitness center and although it is used by community members, there was never a wait... More 

Helpful?
Thank aliceann1
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for reviewing the Heritage Hotel. It’s great that you were able to enjoy all the activities and things to do during your stay, especially the health club. I hope you’ll think of us if you’re ever back in the area. All the best, Scott More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago via mobile

Idyllic New England setting. Awesome gym facility. Wonderful outdoor pool with a grassy play area and both freshly prepared lunch foods and a full bar at the snack bar. Nice tavern on site with cozy, old-fashioned wood burning fireplace, pool table and helpful staff. Walking trails and a golf course. Close to antiquing area of CT, dairy farms and more.... More 

Helpful?
Thank A TripAdvisor Member
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review! I’m glad you were able to enjoy all the amenities and the activities in the surrounding area. I will share you compliments with the staff. All the best, Scott More 

Atlanta, Georgia
Level Contributor
292 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here while attending a training class in this hotel. You couldn't ask for a quieter cleaner place. It's an old hotel that appears to have been renovated, although there is still some work needed. I enjoyed the restaurants and the grounds very much. The staff was awesome as well.

Helpful?
Thank DisneyF4
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. I’m glad you enjoyed your time with us during your training class, and that you enjoyed all our renovations! Please think of us the next time you are in the area. All the best, Scott More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Nice place for a family reunion. Staff were accommodating for our large group. Rooms were fine. However, bathrooms need to be significantly updated. Very worn and outdated. Convenient location in the tri-state area. Overall, a good time was had by all.

Helpful?
Thank Meryl H
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage. I’m glad you and your family enjoyed your stay with us and that we were conveniently located for everyone to enjoy! All the best, Scott More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 

Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488-3866
Location: United States > Connecticut > Southbury
Price Range: $176 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
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