The location was great. Value was ok. Due to covid they have limited room cleaning services and breakfast selection. Room had what looked like water damage that hasn’t been fixed. Bathroom had a long hair that was still in tub, elevated smelled like marijuana, staff were ok, could be more friendly. Looked like they kept everyone on the same floor which was odd.
The employees were all nice, upbeat, and knowledgeable about the area. Breakfast was standard fare. Warm cookies in the evening were a nice surprise. The room was surprisingly spacious as was the bathroom.
We needed to get away but we’re limited due to the pandemic. Our daughter loves a good water slide so this being the only hotel in CT with a water slide was a perfect solution. The room was very large and nice. The bathroom even had double doors! We were in room #504 it was spacious but the carpet had some food cakes on it. Other than that an a few other spots that showed wear it was a very nice room! Check in was good but the woman at the counter sounded like a recording when talking to us. Like she was reading from a script. I get they have to make sure they make us aware of certain things given the pandemic but a little eye contact and personality would have made for a better welcome. The pool was warm and wonderful. The water slide was a huge hit with my 4 year old! At check in you can pick a time slot so it’s good if you check in early or call ahead to book your spot. We checked in at 3 and were able to get in at 5pm. It’s just an hour time slot due to social distancing regulations but I was all about that! It was not crowded at all and you really got to make good use of the time. If you want to book for the morning before you leave you have to call in the morning. They start taking calls at 7am. I just went downstairs at 7am when I went down to get my breakfast to go. I suggest getting down to pick up breakfast early so that you have the full variety. There were a variety of cereals, milk, orange juice, bananas, oranges, coffee and the boxes. In the boxes contained: -2 hard boiled eggs -Salt & pepper -Ketchup -1 plain bagel -Cream cheese -Grape jelly -Yogurt yo plait Strawberry -Nutrigrain Bar - Strawberry This was plenty of a variety for our family. No, it’s not the breakfast buffet we are used to at Hampton Inn but not too bad for a grab and go solution during the pandemic. The location is wonderful there is a Chipotle right next door! Lots of restaurants in the area. If you are looking for a nice fine dining option Matto Wine bar was amazing! We also checked out Silver Sands beach even though it was freezing it was beautiful and only 8 mins away! We enjoyed our time here so much that we already booked another trip for summer. So thankful for the opportunity to feel like we are far away from home when we were only a little over an hour away! …
Have stayed at this property over 25 times over the last couple of years! Have seen a slow degradation of the hotel itself as well as cleanliness. Tonight takes the cake. The hallways had crumbs and were just unacceptable. Then room , had a nice clean stay seal which offered some comfort which was quickly shattered by reality. Desk was dirty and there was a bone on the floor. Diamond member with 600k plus points. This property as seen my last time
Great service, great rooms, and that trouble maker at the front desk Lala offers the the best service! 10/10 will stay again. Rooms were clean and sanitary! Cannot again underestimate how friendly Lala was, maybe she’s nice, maybe she’s up to something... still great stay :)