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Quality Inn Old Saybrook - Westbrook

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Quality Inn Old Saybrook - Westbrook
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270 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Hermitage, Tennessee
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Helpful staff, in room coffee, good wifi speed, fridge, and microwave! Spacious clean room and salt water pool. Breakfast is available until 10am. Outlets are located conveniently around room to charge all devices. Highly recommend this hotel!

Helpful?
Thank Meredith M
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Meredith, thank you so much for sharing your fantastic experiences with the TripAdvisor community! We're grateful for your compliments to our staff for the great service you received during your stay. We really appreciate your nice comments and we look forward to welcoming you back next time you are in the Old Saybrook area. Joe Appi, General Manager More 

San Francisco, California
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Okay, so it is a cheap hotel and backs up the highway. But other than that I was pleasantly surprised by how much I enjoyed it. Front desk staff Lei and Ricky were delightful. They helped elevate the entire experience because of their local knowledge, friendliness, and flexibility. Rooms are very large, and quiet enough. I asked to stay on... More 

Helpful?
Thank M0nica_M3
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Thank you very much for writing a review on the hotel. Especially for pointing out Ricky & Lei, I am so glad that they were able to help you out with the correct room and their knowledge of the local area. If you ever get back to the Old Saybrook area, we hope that you once again choose us! Joe... More 

Washington DC, District of Columbia
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The stay was average--not terrible or great. But Linda at the breakfast buffet was an absolute delight. She was charming, helpful and went above and beyond for the customers. Without her, the stay would have not been at all memorable.

Helpful?
Thank amhwohl
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Thank you for sharing your great experiences with the TripAdvisor community! We strive to provide superb service to all of our guests, and it’s great to read that you found Linda to be friendly and very helpful throughout your stay. We look forward to serving your family on your next trip to the Old Saybrook area. Joe Appi, General Manager More 

Tampa, Florida
Level Contributor
5 reviews
5 of 5 stars Reviewed 3 weeks ago

If you want in depth knowledge of historic Old Saybrook, then see Lei. She is amazing. Imagine walking through the majestic streets of history with no background knowledge of the history. Ask her. She'll guide you through with her expert computer skills. Not only that, but she's "johnny on the spot" with the best places to eat. Just ask her!... More 

Helpful?
Thank Kelly B
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

We really appreciate the great review, Kelly! It’s wonderful to read that Lei was able to help you out with directions and her knowledge of Old Saybrook. We’re happy you enjoyed the friendliness and professionalism of our staff. We would love to see you and your family again in the future. Joe Appi, General Manager More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 24, 2016

Since we had stayed here before it was updated we were happy to see some nice changes at this hotel. The rooms are large compared with most newer places and the price is reasonable considering any alternative nearby. The breakfast was good and we appreciated it because we were there several days. Since we have family in town we will... More 

Helpful?
Thank gail S
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Hi Gail - Thank you so much for taking a moment to share your recent experience at the Quality Inn Old Saybrook. Thank you for noticing the changes that we have made and to let you know even more are coming! Glad you enjoyed the Breakfast as well. Glad to learn that you will be coming back! Joe Appi, General... More 

Piqua, Ohio
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 7, 2016 via mobile

Just two minutes off I95 on Rt1, this was a very clean hotel in a nice area. Friendly, helpful staff. There are several eating options nearby, even nicer seafood restaurants near the shore just a few minutes away. A Wal-Mart and Big Y close. Ten minutes from Hammonasset Beach Park. Historical homes along Route 1 make getting there a pleasant... More 

Helpful?
Thank redpepperburns
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Hi Redpepper! All of us here at the Quality Inn would like to give you a big thank you for writing such a wonderful review on the hotel. We are glad that you had a chance to enjoy all of Old Saybrook has to offer especially the wonderful seafood. Make sure if you ever plan on a trip for the... More 

Essex, Connecticut
1 review
5 of 5 stars Reviewed May 31, 2016

This property is right of 95 easy to find the clerk was courteous, and very friendly his name was Jimmy,we got two double king rooms on first floor super nice up to date Bedding and amenities, bathrooms were clean and modern they provided quality soaps and shampoo as well, A,C, works great, the rooms were very clean as well,and a... More 

Helpful?
Thank tjc12016
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

HI Tjc, On behalf of the entire team here at the Quality Inn Old Saybrook, we would like to thank you very much for taking the time to write a review on the hotel, a big thank you also for pointing out Jimmy, he is a real asset to the hotel. We are so glad that you enjoyed the new... More 

Chatham, Massachusetts
Level Contributor
215 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed May 17, 2016

The staff especially Ricky and the front desk personnel were very accommodating and went the extra mile to help us and make the stay great. The room was clean, quiet and nicely decorated. The location was perfect. Our grand children enjoyed the pool which was a great bonus.

Helpful?
1 Thank HarryR37
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

We would like to extend our sincerest gratitude for the awesome review! It’s such a pleasure to read that you loved your stay at the Quality Inn Old Saybrook. Thank you also for pointing out Ricky, I am sure he will love to see that he was mentioned! Glad that your grandchildren enjoyed our pool. Hope you visit us again... More 

Hiram, Maine
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 17, 2016 via mobile

This Quality Inn is conveniently located and has a very attentive, friendly front desk. The rooms were very clean and the beds were quite comfortable. However, the hotel grounds could use some attention. And the adjoining bar/restaurant was not at all inviting.

Helpful?
1 Thank BlueberryPat
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Pat, thank you for selecting the Quality Inn for your accommodation needs in Old Saybrook! The Bar next door is not owned or operated by the hotel, but we will pass on your remarks to the owner there. We hope that you will remember us the next time you’re looking for a place to stay in the Old Saybrook area.... More 

Norfolk, Virginia
Level Contributor
209 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed May 17, 2016

Convenient to 95, close to what looks like a decent restaurant. I haven't stayed at a Quality Inn in years and was pleasantly surprised how clean this hotel appeared to be, as if the carpet was new, etc... Right up to the tub in our King room. THAT needed some sprucing up - some sort of laminate covering up God... More 

Helpful?
Thank kthomasva
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

We appreciate you taking the time to review your recent stay at the Quality Inn! We’re happy to hear that you were pleasantly surprised with our spacious and comfortable accommodations. We do apologize for any inconvenience experienced related to the tub. Our entire team works diligently to uphold our high standards of cleanliness and service and we appreciate you recognizing... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn Old Saybrook is conveniently located off of I-95. The Quality Inn is just minutes from many great attractions including: Essex Steam Train, Mohegan Sun and Foxwoods casino, Mystic, Goodspeed Opera house, Hammonasset beach state park, and downtown Essex. Discover spacious and comfortable accomodations at the Quality Inn Old Saybrook. We are proud to offer well-appointed guestrooms that feature a number of great amenities such as, free wireless high-speed Internet access, expanded cable television channels, premium bath amenities, free local calls, and free 24-hour coffee and tea in our lobby. Start off your day with our free hot, fresh and healthy continental breakfast with eggs, sausage, waffles, and so much more! Relax, unwind and enjoy in our large indoor heated salt water pool. Business travelers can take care of all their needs with access to copy and fax services, lobby business center and our Fitness room. Great location, affordable rates and superior accommodations make the Quality Inn Old Saybrook your top choice in lodging for Old Saybrook hotels. ... more   less 

Additional Information about Quality Inn Old Saybrook - Westbrook

Address: 100 Essex Rd, Old Saybrook, CT 06475-1405 (Formerly Comfort Inn)
Location: United States > Connecticut > Old Saybrook
Price Range: $99 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Old Saybrook - Westbrook 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Comfort Hotel Old Saybrook
Comfort Inn Old Saybrook
Old Saybrook Comfort Inn
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