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Quality Inn Old Saybrook - Westbrook

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Quality Inn Old Saybrook - Westbrook
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279 Reviews from our TripAdvisor Community

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Showing 277: English reviews
Stamford, Connecticut
Level Contributor
88 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

At check-in - staff was friendly. Have no complaints of the room. The hallways and elevator could use an update. Enjoyed the breakfast room the next morning. Food was good and the woman who runs it was very delightful and accomodating.

Helpful?
Thank h0ylandm
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Thank you for selecting the Quality Inn for your accommodations needs in Old Saybrook! We strive to provide excellent service to all of our guests so it’s rewarding to learn about your pleasant encounters with our staff. We’re pleased to hear that you enjoyed the Breakfast as well. We are looking into the issue you had with our elevator. We... More 

Massachusetts
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I can't tell if this place has recently been updated or not. It looks OK but if they recently updated, they picked some seriously dated looking stuff. Our room was clean. The bed was on the firm side. The pillows were terrible! They were the huge fluffy kind. I couldn't sleep because of them. I ended up folding a towel... More 

Helpful?
Thank nicoleb610
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Nicole, thank you for taking the time to comment on your stay. We’re very disappointed to learn that you do not like the way the hotel looks. Our rooms just got a brand new bedding package which includes pillows, a new Choice Hotels standard. We wish that you had gotten a chance to enjoy our large indoor heated salt water... More 

Southington
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

We had a 20 room block for our wedding so our friends and family could stay the night. The hotel was a standard mid level place. Most of the staff was very nice and helpful. The day shift desk person Cathy was incredibly rude to me my wife and all of our guest. During the 6 months leading up to... More 

Helpful?
Thank Jason H
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Jason, thank you for sharing your feedback. All of us here at the Quality Inn would like to send out congrats to your wedding. Please accept our deepest apologies regarding the situations you’ve described as poor customer service. We would like you to know that these situations do not reflect our typical service standards. We care about your stay and... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed for 2 nights. Some pros, some cons; Upon arrival front desk very friendly and helpful. They were able to check us in early into a room with a view of the side parking lot. Not near the main street. Walk to the room was not far but the hallways and stairwell had a really funky smell, musty odor. The... More 

Helpful?
1 Thank Laura G
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

HI Laura, We would like to thank you for choosing to stay with us. We strive to provide a high level of service to our guests so it’s rewarding to read about your friendly and helpful encounters with our team. We’re glad that you liked the room’s amenities and spacious size. It was a pleasure to have your family as... More 

Detroit, Michigan
Level Contributor
7 reviews
5 of 5 stars Reviewed 2 weeks ago

We were very happy with our stay here. Our family of five found this hidden gem about half way through our trip out east this summer. The rooms were spacious - a little dated - but no smells, clean, and plenty of room for all five of us to share the room comfortably. And the breakfast was also quite good... More 

Helpful?
Thank writergal1201
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Hi Winergal! Thank you for the excellent review! We aim to provide excellent service to all of our guests and it means a lot that we’ve succeeded in providing that to you. Thank you sharing your great experiences at the Breakfast and especially our Salt Water Pool. I very much appreciate you taking a moment to point out the staff... More 

Rome, New York
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Better than expected. Clean room, pleasant staff. The pool was clean. Good location. I would recommend this place to a friend. It looks like it has been recently renovated. Everything worked ;hairdryers, iron , refrigerator and microwave in room. The breakfast is very nice and there was plenty of room to sit unlike other chains that offer similar breakfasts.

Helpful?
1 Thank w0rldtraveler1232
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Thank you so much World Traveler for your recent review of the hotel. We are all thrilled to hear that you enjoyed the pool, the clean room and staff! We are also happy to hear that you enjoyed the Free Breakfast as well, yes we do not copmpare to any other chain in the area for Breakfast. We all hope... More 

Maryland
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

On the plus side: the room was large with a couch and coffee table. The bed was fine. The price was right considering it is an expensive area. On the negative side: the room had an odor. The sink was stuffed, though the water went down after a time. The toilet seat would not stay up--a problem for my partner.... More 

Helpful?
1 Thank Annapearl
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Thank you for taking a moment to review our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Joe Appi, General Manager More 

Hillsborough, New Jersey
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here, as we were visiting friends in Old Saybrook and there are few options in town. I will start with the positives - reasonably priced, very large rooms, appear recently updated, good breakfast options and friendly staff. The location is convenient to 95 but a drive from everything else. Our original rooms (adjoining) had a faulty AC system,... More 

Helpful?
Thank A2ZNJ
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

It’s wonderful to know that you loved your stay at the Quality Inn Old Saybrook! We strive to provide excellent service to all of our guests and it means so much to us that you recognized our efforts. Thank you very much for all the positive things you had to say and we do apologize for the issues you experienced... More 

New Jersey
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 13, 2016

My sister booked the hotel for our family reunion last weekend. Joe, Jim. Lei, and Linda were fabulous! The entire hotel staff was extremely helpful and bent over backwards to help us make our family reunion a huge success. The rooms are very large (I recommend the third floor!) and clean. It was a good value for the summer shoreline... More 

Helpful?
Thank CathCaseZ
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Cath, we appreciate you sharing your experiences on TripAdvisor. We’re delighted to know that our nice facilities combined with our perfect location and friendly staff contributed to a great stay in Old Saybrook. We we’re delighted to have been a part of your family reunion. It was a pleasure to have your family as our guests and we would love... More 

New Jersey
Level Contributor
203 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed August 10, 2016

I've stayed here many times over the years but this was my first stay since it changed from a Comfort Inn to a Quality Inn. It's still part of the Choice Hotel chain and basically is the same as it was under the Comfort brand. This place underwent a total renovation a few years ago so the appliances, furniture, TV,... More 

Helpful?
Thank Veneto8
Joe A, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this review

Thank you for sharing your excellent experiences with the TripAdvisor community! We’re happy to hear that your stay once again at the Quality Inn Old Saybrook was well-worth it to you. We appreciate you mentioning how clean the rooms were throughout your stay. It’s wonderful to know that you loved lounging at our beautiful pool area as well. It’s gratifying... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Multilingual Staff
  • Breakfast Available
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn Old Saybrook (NOW 100% Non Smoking Hotel) is conveniently located off of I-95. The Quality Inn is just minutes from many great attractions including: Essex Steam Train, Mohegan Sun and Foxwoods casino, Mystic, Goodspeed Opera house, Hammonasset beach state park, and downtown Essex. Discover spacious and comfortable accomodations at the Quality Inn Old Saybrook. We are proud to offer well-appointed guestrooms that feature a number of great amenities such as, free wireless high-speed Internet access, expanded cable television channels, premium bath amenities, free local calls, and free 24-hour coffee and tea in our lobby. Start off your day with our free hot, fresh and healthy continental breakfast with eggs, sausage, waffles, and so much more! Relax, unwind and enjoy in our large indoor heated salt water pool. Business travelers can take care of all their needs with access to copy and fax services, lobby business center and our Fitness room. Great location, affordable rates and superior accommodations make the Quality Inn Old Saybrook your top choice in lodging for Old Saybrook hotels. ... more   less 

Additional Information about Quality Inn Old Saybrook - Westbrook

Address: 100 Essex Rd, Old Saybrook, CT 06475-1405 (Formerly Comfort Inn)
Location: United States > Connecticut > Old Saybrook
Price Range: $99 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Old Saybrook - Westbrook 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Comfort Hotel Old Saybrook
Comfort Inn Old Saybrook
Old Saybrook Comfort Inn
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