Hyatt Regency Greenwich
1800 E Putnam Ave, Old Greenwich, CT 06870-1344
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Room & Suite (107)
Dining (23)
About
Location
4.3
Cleanliness
4.2
Service
4.1
Value
3.9
Conveniently located less than 5 minutes from the Stamford Business District and train station and 20 minutes from White Plains, NY. Easy access off I-95, Exit 5. Only 45 minutes by train from Manhattan. Arrive into the four-story indoor garden atrium lobby and check-in with a simple touch of a screen using the World of Hyatt App. Surrender to the Hyatt Grand Bed - featuring luxurious goose down pillows, triple sheeting, a thick down blanket - all piled atop a Sealy Posturepedic pillow top mattress. All guestrooms feature 65-inch flat screen TVs and are wired for complimentary high-speed & wireless internet access. Enjoy our Stay Fit at Hyatt program at the fitness center featuring Life Fitness cardio and strengthening machines with individual flat screen TVs, as well as an indoor pool and whirlpool. Enjoy the ultimate convenience when you dine in the comfort of your own room with our extensive Drinking & Dining - Delivered menu.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Valet parking
Paid private parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Breakfast in the room
Complimentary Instant Coffee
Vending machine
Meeting rooms
Salon
Baggage storage
Concierge
Non-smoking hotel
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Spanish
Location
50Car recommended
Grade: 50 out of 100
36Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
1800 E Putnam Ave, Old Greenwich, CT 06870-1344
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2260Reviews17Q+A100Room tips
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The King room with a view was beautiful, overlooking the greenhouse-like grounds below. Our stay was only 2 nights, wish it was longer! Nearby restaurant Lugano's was a great for dinner. So many great shops and places to eat within short driving distance. 100% will revisit and recommend!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hyatt Regency Greenwich
Responded today
Dear leslie11112023, Thank you for sharing about your stay at Hyatt Regency Greenwich. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. We love providing a seamless travel experience with our outstanding location, service, and comfortable accommodations with stunning views. Thank you again for recommending us, and we are excited about your return. Warm regards, Sherry Hicks-Buckles General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I called to make a reservation (versus booking online) I order to get a specific group rate. I was offered three options within the group rate depending on the type of room, and I chose one. When I checked in, I discussed the group rate with the front desk to see if it included breakfast and/or parking. The person at the desk said the group rate comes with discounted, but not free, breakfast. Imagine my surprise when I electronically checked out and wasn’t charged the quoted and confirmed rate— but instead one that was 40% higher! The hotel refused to charge me the quoted and confirmed rate— stating it wasn’t available during my stay. If it wasn’t available, why did the reservation agent offer it to me? Why didn’t the front desk person tell me I didn’t have the rate we were discussing? Fortunately, there are plenty of alternatives within 10 miles of this hotel.…
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hyatt Regency Greenwich
Responded yesterday
Dear WendyMW, Thank you for taking the time to show us your concern. We were sorry to read that you felt you were overcharged for your stay and that our associates did not handle the situation properly. That said, we will look into your comments on our end. Thank you again for your patience as we investigate further. Warm regards, Sherry Hicks-Buckles General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although the hotel was less luxurious and full - presumably because of Covid or the economy- the Hotel check in, rooms, conference facilities, convention fair, alternative arrangements for lunch and supper were all done well - by a helpful, professional staff which was ready, willing and able to provide services with a smile. Wonderful hotel stay and experience for my wife and me - as always, for this and the past 35 years.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hyatt Regency Greenwich
Responded 3 days ago
Dear Ddonaldzaldin, Thank you for being a loyal member and for sharing about your stay. We appreciate the remarks and are glad you enjoyed many aspects of your visit. However, we regret not meeting some of your expectations and appreciate your patience. Thank you for choosing us, and we look forward to your return! Warm regards, Sherry Hicks-Buckles General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was great loved the room pool and adjoining rooms. Front desk incredibly helpful. Missed having the restaurant and bar. Will be happy when this resumes. Market place ok. Needs more optiions. Will return
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hyatt Regency Greenwich
Responded 3 days ago
Dear Purlygurl, Thank you for your loyalty to us and for sharing your feedback! It is always exciting to know that we exceeded all of your expectations, and we are glad you enjoyed your room, pool, and staff. We value your feedback and have taken note of your comments. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-Buckles General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Poor Air Quality, dirty rooms, and disgusting food at exorbitant prices. A true horror show of an experience. The clunky old air conditioning system kept me up all night. Stay at a motel off of the highway: you'll have a better experience and at least get what you paid for!!!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hyatt Regency Greenwich
Responded 1 week ago
Dear KFD7, Thank you for choosing our hotel and for taking the time to leave your comments. We genuinely regret your disappointment with our food and the concern you outlined with the air unit in your room. Your feedback will be addressed with the appropriate individuals as we continually strive to improve our overall guest experience. It was our pleasure having you stay with us, and we hope you will choose us again so we can show you the exceptional hospitality for which we are known. Warm regards, Sherry Hicks-Buckles General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Will return to this hotel only for conventions or conferences. This is certainly not a resort hotel. Dining and food options are scant to none. The only restaurant is located in a section on one side of the atrium. For nourishment, thank goodness our convention provided snacks and beverages. We probably will starve if we counted on the food put out by this hotel. Fortunately, there are eateries in a 2 to 3 mile radius of this place that served satisfying food.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hyatt Regency Greenwich
Responded 1 week ago
Dear ecbmdpsych, Thank you for choosing us and taking the time to leave your comments. We appreciate you mentioning our convenient location. We do keep our website updated for our guests; therefore, we regret the disappointment regarding the amenities available at our property due to the current circumstances. We understand your frustration and for not meeting your expectations. We will share your comments appropriately and appreciate your patience. We hope to have another chance in the future to provide you with the perfect stay you deserve. Warm regards, Sherry Hicks-Buckles General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was cramped with a TV way too large for the space. We were giving a connecting room (didn't need one). As the doors between rooms aren't very soundproof, we heard everything going on next door. It's impossible to reach a live hotel person by phone, even when calling from the room. Everything goes through a robot-led phone system. Even the staff say its terrible. The hotel has lots of parking but charges guests for it, which is odd and gougey for a suburban hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hyatt Regency Greenwich
Responded 2 weeks ago
Dear brimeli2023, Thank you for reviewing your recent stay. Please accept our apologies for the service and noise issues you encountered while here and understand the frustration this caused. We are also sorry for not meeting your expectations with our property and have shared your comments with the appropriate team as we are continually striving for ways to improve. Moreover, we regret your disappointment with some of our charges. We appreciate your patience and hope you will give us another chance to make a better impression. Warm regards, Sherry Hicks-Buckles General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check in process was quick & easy, front desk staff was very personable & friendly! Our room was very clean, bed was extremely comfy, salt water pool & hittin were so relaxing. Such a beautiful hotel!! Food was delicious! We had an amazing stay!!
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hyatt Regency Greenwich
Responded 3 weeks ago
Dear irisflower89, Thank you for making Hyatt Regency Greenwich a part of your travel plans. We are glad you were pleased with our well-kept accommodations and that you had a good night's rest in our comfortable beds. We are also delighted to learn that you enjoyed the delicious food we offer and our courteous hospitality. Thank you again, and we hope you will choose us the next time you visit the area. Warm regards, Sherry Hicks-Buckles General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve been going here 11 years in a row so wonderful and great place clean friendly would recommend to everyone but need to re-open all the stuff that they used to have like the club breakfast area dinner
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hyatt Regency Greenwich
Responded 3 weeks ago
Dear kingsohit, We are so glad to hear your return visit to Hyatt Regency Greenwich was fantastic. Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful stay. Thank you for your continued patronage over the years, and we sincerely appreciate your loyalty! Warm regards, Sherry Hicks-Buckles General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We only stayed one night and arrived late in the evening. Used online check in and getting our keys was a breeze. But the lobby is stunning. The room was clean, spacious and the bed was comfortable. Could have used a heavier blanket or an extra blanket in the closet.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hyatt Regency Greenwich
Responded Feb 15, 2023
Dear Marcella V, Thank you for choosing Hyatt Regency Greenwich and sharing your experience. We are glad you were pleased with our well-kept accommodations and that you had a good night's rest in our comfortable beds. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Warm regards, Sherry Hicks-Buckles General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$197 - $243 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency greenwich hotel old greenwich, greenwich hyatt regency, hyatt old greenwich, hyatt regency old greenwich
LOCATION
United StatesConnecticutOld Greenwich
NUMBER OF ROOMS
373
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Claim Your ListingHYATT REGENCY GREENWICH $169 ($̶2̶5̶0̶) - Updated 2023 Prices & Hotel Reviews - Old Greenwich, CT
Frequently Asked Questions about Hyatt Regency Greenwich
Which popular attractions are close to Hyatt Regency Greenwich?
Nearby attractions include trap't Escape Room Adventures (0.6 miles).
What are some of the property amenities at Hyatt Regency Greenwich?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness center.
Which room amenities are available at Hyatt Regency Greenwich?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Greenwich?
Guests can enjoy breakfast and free instant coffee during their stay.
Is parking available at Hyatt Regency Greenwich?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Hyatt Regency Greenwich?
Conveniently located restaurants include Valbella, The Stamford Diner, and Lugano Wine Bar & Salumeria.
Are there opportunities to exercise at Hyatt Regency Greenwich?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Hyatt Regency Greenwich?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Greenwich?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Greenwich offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hyatt Regency Greenwich?
The staff speaks multiple languages, including English and Spanish.