The Hyatt is a good, basic business hotel with many amenities and great, friendly and helpful staff! Parking and Cleaning was efficient, WiFi is fast and services convenient during our stay. Very ‚business‘ and probably not the best choice for leisure travelers.
I am extremely disappointed in my experience at this Grand Hyatt. I stayed, along with fifteen co-workers, at the Hyatt for work related events. One of our employees found bites that resembled BED bug bites. We alerted the hotel immediately, but were met with complete disdain and ambivalence. The hotel did not care about the safety of the guests and refused to help us find an exterminator until the next day. Meanwhile, we independently checked our employees rooms and found evidence of dirt, grime, fecal matter, and casings of ‘carpet beatles’ and other bugs. Almost all the mattresses were stained and debris under each bed. Our employees were disgusted with the state of their rooms, realizing the beds had been largely ignored apart from changed sheets. A manager at the Hyatt yelled at one of our employees when she expressed her discomfort and fear concerning bed bugs. His aggressive demeanor was extremely unprofessional. Furthermore, when we tried to relocate crew, we were relocated to three different rooms that also had evidence of bugs. The front desk treated us like an annoyance, instead of valued customers who were worried about the safety and cleanliness of their belongings. We also had repeated issues with Room Service delivering to the wrong rooms and charging the wrong rooms for ordered items. We paid a handsome price for catered breakfast and lunch - only to be unsatisfied with the offerings. The hotel gave our vegetarian employees “beyond burgers” between two pieces of plain white toast - a few pieces of lettuce and cold falafel on a plate - and other very unappetizing items. Ultimately, management, customer service, cleanliness, and our overall experience were NOT what we expected from a Grand Hyatt. I do not recommend this hotel.…
This hotel was amazing as you walk in everything is super clean. You get to see nice trees, with water in the middle. It felt great and very lively. Staff was very easy to talk to and checkin process was effortless. We were upgraded to Greenwich suite with my explorist status. The room was amazing. It had a really nice living room and bedroom with huge 65 inch Tv's. Room was had the best decorations. I really want to thank Sherry (GM) for this amazing room. It was truly the best room I have stayed in. Also the area is nice has lots of food options. I highly recommend this hotel and we will be back!
Drove up the east coast when moving to Massachusetts. Spent the night at the Hyatt. Big disappointment. First day open, yet the rooms were not clean. How is that possible with cover. We had a table in our room that had dust all over the glass. Really. Hotel had a bunch on cover signs and gallon sized hand sanitizer all over, but room was not that clean. Check in took a long time. Not a great stay to say the least. We stayed at other less expensive hotels, like a Hilton Garden Inn that was super clean.
Beautiful hotel. Guest services were very friendly and accommodating. Requested a room overlooking the indoor courtyard which was lovely. Very peaceful and serene sitting there with a drink. Will definitely be back