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1800 E Putnam Ave, Old Greenwich, CT 06870-1344
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$229
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Free cancellation until 06/03/22
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Traveler (325)
Room & Suite (111)
Dining (23)

About

Location
4.3
Cleanliness
4.3
Service
4.2
Value
4.0
Conveniently located less than 5 minutes from the Stamford Business District and train station and 20 minutes from White Plains, NY. Easy access off I-95, Exit 5. Only 45 minutes by train from Manhattan. Arrive into the four-story indoor garden atrium lobby and check-in with a simple touch of a screen using the World of Hyatt App. Surrender to the Hyatt Grand Bed - featuring luxurious goose down pillows, triple sheeting, a thick down blanket - all piled atop a Sealy Posturepedic pillow top mattress. All guestrooms feature 65-inch flat screen TVs and are wired for complimentary high-speed & wireless internet access. Enjoy our Stay Fit at Hyatt program at the fitness center featuring Life Fitness cardio and strengthening machines with individual flat screen TVs, as well as an indoor pool and whirlpool. Enjoy the ultimate convenience when you dine in the comfort of your own room with our extensive Drinking & Dining - Delivered menu.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Breakfast available
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Breakfast in the room
Complimentary Instant Coffee
Vending machine
Meeting rooms
Salon
Baggage storage
Concierge
Non-smoking hotel
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English

Location

Full view
36Car recommended
Grade: 36 out of 100
38Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
2135Reviews17Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
harrynewmark wrote a review May 26
1 contribution
great place...highly recommended...great staff all around...great service...dog friendly+++...pleasently surprised...great value...really enjoyed it....50 minute train ride to NYC...property is good but a bit dated...highly recommended!!!...great value...
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
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Location
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Response from Guest Service Manager, Agency / Consultant at Hyatt Regency Greenwich
Responded 2 days ago
Thank you for your glowing review of Hyatt Regency Greenwich and for recommending us to future guests. Our goal is to deliver a great value at a fair price, and we like hearing that we have accomplished just that. We believe that fresh and comfortable accommodations, customer service, convenient location, and pet-friendly feature make us a perfect choice. We value your feedback as we continually strive to improve our guest experience. We appreciate your business and hope to welcome you again the next time you are in the area. Warm regards, Sherry Hicks-Buckles General Manager
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Carolyn wrote a review May 26
3 contributions
Requested early check in and told by manager would not be a problem so we arrived early. Not only wasn't room ready early, wasn't ready at check in time. Then had to give us a different room. Hotel felt extremely understaffed. Restaurant not open but should have at least had coffee in lobby for guests. Room needed updating. Front desk staff were pleasant and were trying hard to accomodate but think this was a constant problem given all the people waiting in lobby for their room. Restaurants not open but should have had at least coffee served in lobby.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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Response from Guest Service Manager, Agency / Consultant at Hyatt Regency Greenwich
Responded 2 days ago
Thank you for taking the time to share your comments about your recent stay with us. We apologize that your room was not ready for you when you arrived. We understand the frustration and inconvenience of waiting until your room was available to you. We appreciate all of your feedback and will use it to help us better our guest services. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Warm regards, Sherry Hicks-Buckles General Manager
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mariasmith2022 wrote a review May 25
La Plata, Maryland1 contribution
I enjoyed my stay here more than I have any hotel I have stayed in. The view was beautiful. The staff were all very friendly. I loved that the hotel was quiet and seemed more homey than a normal hotel. The room was perfect and very clean. I will 100% be staying here again the next time I'm in the area for a meeting!
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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Location
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Trip type: Traveled
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Response from Guest Service Manager, Agency / Consultant at Hyatt Regency Greenwich
Responded 3 days ago
Thank you for your recent stay at Hyatt Regency Greenwich. It was so lovely to read how pleased you were with our coveted location in the heart of a picturesque town, immaculate accommodations, outstanding hospitality, and a peaceful atmosphere. Our highest priority is that our guests have a relaxing stay and feel at home while staying with us, as we are committed to your complete satisfaction. Thank you for sharing your review with fellow travelers and your excitement about returning; we look forward to your next visit. Warm regards, Sherry Hicks-Buckles General Manager
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mfgooderson wrote a review May 23
1 contribution
The hotel staff is pleasant, but my room was so far from the elevator it might not have been in Connecticut, and the bathroom absolutely stank of mildew. Due to Covid, amenities were limited, but that is not something I’m faulting.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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Response from Guest Service Manager, Agency / Consultant at Hyatt Regency Greenwich
Responded 3 days ago
Thank you for choosing our hotel and being our guest. While we are glad to learn you liked our thoughtful associates, we are sorry for the cleanliness issues you faced with the room assigned to you. We will discuss your feedback with our housekeeping team to better our accommodations going forward. Furthermore, we regret your disappointment with the location of your room and our reduced housekeeping services during these challenging times to ensure our guest's stay is as undisturbed as possible. Please know you can always reach out to our front desk with your specific requests. We are grateful for your patience and hope to welcome you back for the flawless stay you deserve. Warm regards, Sherry Hicks-Buckles General Manager
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Flyer65894682165 wrote a review May 23
1 contribution
The staff was wonderful and the food was delicious. Though we felt there should not be a fee for room service since the restaurants were not open, nor was there any restaurants close enough to walk to.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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Response from Guest Service Manager, Agency / Consultant at Hyatt Regency Greenwich
Responded 4 days ago
Flyer, it was a pleasure reading your review of Hyatt Regency Greenwich. We are glad you had a wonderful stay and that you liked our delicious food and devoted staff. We look forward to sharing your compliments with them! However, we value your feedback and have taken note of your concerns. Thank you for being our guest, and we hope to welcome you back soon. Warm regards, Sherry Hicks-Buckles General Manager
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Jim V wrote a review May 23
Hong Kong, China2 contributions
The room was decent, but with the restaurant and bar not open the hotel had an offseason feel to it. I'm not sure what pre-Covid service levels were, but they were not what I would have expected from Hyatt. My room went uncleaned one day, the roll away bed was not delivered as requested and then left in the hallway, and our bags were left in the room after checkout when we had requested they be put in storage. This resulted in a stressful search when we were ready for departure. So, all in, there were service glitches but I would say they're all fixable.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
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Location
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Trip type: Traveled
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Response from Guest Service Manager, Agency / Consultant at Hyatt Regency Greenwich
Responded 4 days ago
Jim, thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us. Warm regards, Sherry Hicks-Buckles General Manager
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aejimenezv14 wrote a review May 19
Medellin, Colombia1 contribution
The excuse of not making your bed, cleaning the bathroom and providing coffee due to Covid is just not accepted as in this business trip I stayed in 2 NYC hotels and both provided those service and I didnt pay more.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
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Trip type: Traveled
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Response from Guest Service Manager, Agency / Consultant at Hyatt Regency Greenwich
Responded 1 week ago
aejimenezv14, thank you for choosing our hotel and for taking the time to leave your comments. We regret your disappointment with some of our services not being available on a regular basis during your stay due to the current circumstances. Your feedback will ensure we improve our guest experience. We hope you will return soon so we can provide you with the flawless stay you deserve. Warm regards, Sherry Hicks-Buckles General Manager
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bryanmundell wrote a review May 16
Paradiso, Switzerland1 contribution
There were three things that were OK in my three days attending a convention. The bed was comfortable, the food was good, and the staff was friendly. Everything else was horrible: the very low water pressure; the hole where the fridge belonged; the defective latch on the closet that was positioned poorly, and the plastic disposable cups -- oh, and the complete lack of maid service.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
Rooms
Location
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Trip type: Traveled
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Response from Guest Service Manager, Agency / Consultant at Hyatt Regency Greenwich
Responded 1 week ago
Thank you for evaluating your stay and sharing your experience. While we are glad you liked our comforts of the bed along with the delicious food and friendly staff, we are sorry for the issues you experienced in your room and lack of housekeeping. It can be tailored per the guests' wishes, and you can reach out to our front desk to make your request. We are sorry if this was not communicated to you upon check-in. Thank you again; we would welcome another chance to show you our true hospitality spirit. Warm regards, Sherry Hicks-Buckles General Manager
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kalitchu wrote a review May 15
Tustin, California1 contribution
Hotel looks great. Staff was great. Not too pricey. However, room maintenance was lacking - missing shower liner, leftover socks from previous guest, no courtesy pen/notepad. Can hear party noise in room. Breakfast not included. Self parking were extra, but we were not charged.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
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Location
Cleanliness
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Response from Guest Service Manager, Agency / Consultant at Hyatt Regency Greenwich
Responded 1 week ago
Kalitchu, thank you for taking the time to share your experience. While we are glad you liked our friendly staff and found it of great value, we want to apologize for any oversights in your room's preparation and noise issues you experienced. We take these comments very seriously and will share with the appropriate individuals and use them to improve our guest experience. We regret not meeting some of your expectations. We appreciate your feedback and hope you will consider us again when you return to the area. Warm regards, Sherry Hicks-Buckles General Manager
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davidberkman10 wrote a review May 10
1 contribution
The hotel was very nice and rooms were clean, however they charged us an extra $25/room for early check-in. In addition they charge $20 for self-parking in the back of the hotel. There is no restaurant or bar in operation at this time, delivery service only.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
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Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Guest Service Manager, Agency / Consultant at Hyatt Regency Greenwich
Responded 2 weeks ago
David, thank you for the kind review of Hyatt Regency Greenwich while you were there to attend a wedding. We appreciate the flattering comments about our atrium lobby and spotless accommodations. We value hearing from our guests and love knowing how much you enjoyed our property. However, we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. We understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. Thank you once more for choosing us; we hope to accommodate you again whenever your travel needs bring you back to the area. Warm regards, Sherry Hicks-Buckles General Manager
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PRICE RANGE
$195 - $269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency greenwich hotel old greenwich, greenwich hyatt regency, hyatt old greenwich, hyatt regency old greenwich
LOCATION
United StatesConnecticutOld Greenwich
NUMBER OF ROOMS
373
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Frequently Asked Questions about Hyatt Regency Greenwich
Which popular attractions are close to Hyatt Regency Greenwich?
Nearby attractions include trap't Escape Room Adventures (0.6 miles).
What are some of the property amenities at Hyatt Regency Greenwich?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness center.
Which room amenities are available at Hyatt Regency Greenwich?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Greenwich?
Guests can enjoy breakfast and free instant coffee during their stay.
Is parking available at Hyatt Regency Greenwich?
Yes, parking is available to guests.
What are some restaurants close to Hyatt Regency Greenwich?
Conveniently located restaurants include Valbella, Lugano Wine Bar & Salumeria, and The Stamford Diner.
Are there opportunities to exercise at Hyatt Regency Greenwich?
Yes, guests have access to an indoor pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Hyatt Regency Greenwich?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Greenwich?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Greenwich offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Hyatt Regency Greenwich?
Many travelers enjoy visiting Putnam Cottage (2.8 miles).